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Retaining new players, the non-new player pov.

Author
Fearghaz Tiwas
Perkone
Caldari State
#61 - 2013-04-10 13:03:45 UTC
Chi'Nane T'Kal wrote:
The real problem has a name: ALT

The ONLY way to introduce accountability would be to introduce and enforce a strict policy of one char per player.
This won't happen for obvious reasons, so there is no solution to the problem.

Ok, a partial workaround would be to introduce some kind of player ID (similar to what Blizzard did, but always visible) and at least enforce THAT. I can't see that happening either, though.





Another way is for all toons, including biomassed ones, show up on API. Someone who deletes a lot of toons is likely to be a risk.
Corey Fumimasa
CFM Salvage
#62 - 2013-04-10 13:03:56 UTC
Chi'Nane T'Kal wrote:
The real problem has a name: ALT

The ONLY way to introduce accountability would be to introduce and enforce a strict policy of one char per player.
This won't happen for obvious reasons, so there is no solution to the problem.

Ok, a partial workaround would be to introduce some kind of player ID (similar to what Blizzard did, but always visible) and at least enforce THAT. I can't see that happening either, though.





Did you post in the right thread? This one is about the theoretical negative affects of aggressive PvP on player retention.
Georgina Parmala
Science and Trade Institute
Caldari State
#63 - 2013-04-10 17:34:55 UTC  |  Edited by: Georgina Parmala
Chi'Nane T'Kal wrote:
The real problem has a name: ALT

The ONLY way to introduce accountability would be to introduce and enforce a strict policy of one char per player.
This won't happen for obvious reasons, so there is no solution to the problem.

Ok, a partial workaround would be to introduce some kind of player ID (similar to what Blizzard did, but always visible) and at least enforce THAT. I can't see that happening either, though.


Please explain.

I was just reading through this recently. I'll quote the first paragraph:

Quote:
People are often amazed that I can get into corps on Monk in order to kill them. Frankly, I’m amazed, too. My bio is full of quotes of people losing their minds because of something I’ve done, my medals call me an awoxer, my corp history is definitely in competition for longest in the game and I have a monocle. Frankly, it’s mind-blowing.


As I finished reading that paragraph, I stopped. I realized something had caught my eye earlier in the day. I missed it at the time:
Psychotic Monk
Naos Autocracy [NAOS]
Member for 0 days

So I hit battle clinic and got out my popcorn. A few hours later.. well, I'll let you figure it out since this isn't C&P and I can't post links. I'll just say it involved a mission Raven.

What does it have to do with Alts?

Edit: Just noticed that story is up

Science and Trade Institute [STI] is an NPC entity and as such my views do not represent those of the entity or any of its members

https://forums.eveonline.com/default.aspx?g=posts&t=276984&p=38

Psychotic Monk
Sebiestor Tribe
Minmatar Republic
#64 - 2013-04-10 17:55:39 UTC
Yay, people notice things I do!

But in all seriousness, having an easier time tracking people's alts would be nice. If you're envisioning it as a nerf to my lifestyle be careful, though, as I also get every tool that you get.
Jace Errata
Caldari Provisions
Caldari State
#65 - 2013-04-10 17:56:13 UTC  |  Edited by: Jace Errata
Players come in wanting to get involved with the whole large-scale politics thing. They fly out into the universe looking to find someone and take their stuff, and immediately have their ship shot out from under them. They are then laughed at, called scrubs, and told to go back to WoW for being terrible.

Does that seem likely to inspire them to continue down that path?

In EVE, you need contacts in order to get into the big game. In order to get these contacts, you need...contacts. And so on.
In order to make ISK via PvP, you need ISK. Making ISK via PvE is tedious, the most vocal part of the playerbase laughs at you for doing it and actively tries to stop you, and it is very slow.

It's true that EVE should be challenging. But there's challenging, and then there's "every single person you meet will probably betray you or kill you, most of them hate you simply because they're not friends with you from somewhere else, and making enough money to go out and shoot them in the face for it is an incredible pain in the ass".

Edit: You need ISK to get better > you need to get better to make ISK > you need ISK... and all the while half the playerbase is trying to stop you making ISK, then laughing at you when you can't get better.

tweeten

One day they woke me up so I could live forever

It's such a shame the same will never happen to you

Chi'Nane T'Kal
Interminatus
#66 - 2013-04-10 17:57:28 UTC
Corey Fumimasa wrote:
Chi'Nane T'Kal wrote:
The real problem has a name: ALT

The ONLY way to introduce accountability would be to introduce and enforce a strict policy of one char per player.
This won't happen for obvious reasons, so there is no solution to the problem.

Ok, a partial workaround would be to introduce some kind of player ID (similar to what Blizzard did, but always visible) and at least enforce THAT. I can't see that happening either, though.





Did you post in the right thread? This one is about the theoretical negative affects of aggressive PvP on player retention.


Did you even read the OP's post?

To me it seems that his main problem is Alts pretending to be newbs for some cheap scam/awox (specifically targeting players that are working at newbie retention through training - i.e. working for the community as a whole, or at least intending to do so).

This could obviously be prevented if it was impossible for the player (as opposed to the CHAR) to disguise as newbie. So yes, i'm posting in the right thread.


It's pretty much all about the meta game. Few people have a problem with people where the _character_ does 'evil' things (piracy, shooting ships, etc.) without the _player_ pretending to be something he is not. It's called staying in character and is at the core of any RPG functionality. That is also why the pen&paper RPG example given somewhere earlier works without people punching each other in the face at the end of the evening.
Chi'Nane T'Kal
Interminatus
#67 - 2013-04-10 18:03:48 UTC
Georgina Parmala wrote:

I was just reading through this recently. I'll quote the first paragraph:

Quote:
People are often amazed that I can get into corps on Monk in order to kill them. Frankly, I’m amazed, too. My bio is full of quotes of people losing their minds because of something I’ve done, my medals call me an awoxer, my corp history is definitely in competition for longest in the game and I have a monocle. Frankly, it’s mind-blowing.


As I finished reading that paragraph, I stopped. I realized something had caught my eye earlier in the day. I missed it at the time:
Psychotic Monk
Naos Autocracy [NAOS]
Member for 0 days

So I hit battle clinic and got out my popcorn. A few hours later.. well, I'll let you figure it out since this isn't C&P and I can't post links. I'll just say it involved a mission Raven.

What does it have to do with Alts?

Edit: Just noticed that story is up


Anecdotal evidence ftw.

My utmost respect towards Monk for having the balls to pull stuff like that off without switching accounts all the time. (Well, i hope he doesn't anyway :))

I sincerely doubt that is the norm for awoxers/scammers, though.
Jenn aSide
Soul Machines
The Initiative.
#68 - 2013-04-10 18:10:35 UTC
To the Op. What you wrote was a classic example of someone without the "EVE mindest" playing EVE. No (good) game is for everyone.

Ok, EVE mindset is too simplistic, there are a variety of compatible mindsets that can enjoy playing EVE (like mine, not much of a griefer or pvp'r, but can deal with the pvp nature of the game and harsh personalities that invites).

You seem to have the kind of personality not suited to EVE online. You didn't seem to adapt quickly (evidenced by stuffing you crap into a hauler and getting blown up in low sec after 1st getting....blow up in low sec). You made poor corp choices, then to put the icing on the cake you got ganked in a crappily fit Mach (wtf were you going for, active tank or passive lol).

The real problem is that your real life buddies didn't ask themselves "is this dude someone who can mentally survive EVE?". I've recruited real life friends (mostly my co-workers and our Lieutenant) and into the game just to see most of them fail horribly while the rest took to it like ducks to water

Those that failed were being the type of people who can't learn from just listening (you know the "I have to experience it to learn" types). In retrospect, I should have known, based on our real life experiences, which of them would have liked EVE and which wouldn't. most of the ones who didn't like EVE loved League of Legends whereas I got tired of it quick.
Georgina Parmala
Science and Trade Institute
Caldari State
#69 - 2013-04-10 18:48:14 UTC
Chi'Nane T'Kal wrote:

It's pretty much all about the meta game. Few people have a problem with people where the _character_ does 'evil' things (piracy, shooting ships, etc.) without the _player_ pretending to be something he is not. It's called staying in character and is at the core of any RPG functionality. That is also why the pen&paper RPG example given somewhere earlier works without people punching each other in the face at the end of the evening.


You bring up a very interesting point here.

So why can I not have one character/account who is a griefer/awoxer and another who is a carebear?

Why can I not enjoy all of the various aspects of the game through role playing various characters? Why must I instead be defined as a Player and railroaded into the "lowest common denominator"?

Why is it a problem when an existing player creates a new character to try out the darker side of EvE? That character will soon be dirty as can be. If anything, linking it to an 8 year old carebear could give it undue credibility. It's only a problem when such an alt gets biomassed and recreated. Fortunately that's not a problem either, as it's a banable offense to do so.

Science and Trade Institute [STI] is an NPC entity and as such my views do not represent those of the entity or any of its members

https://forums.eveonline.com/default.aspx?g=posts&t=276984&p=38

NARDAC
Republic Military School
Minmatar Republic
#70 - 2013-04-10 19:04:21 UTC
Saeri Averes-Vith wrote:

You seem like a decent person, OP, but you really seem to misjudge why EVE is so appealing to some people.
I consider myself a fairly new player and the everpresent threat of getting scammed/griefed is EXACTLY what kept and still keeps me in the game.



I'm sure that hard-core, cut-throat style of game appeals to some. The question becomes, how many?

There was a post by someone claiming it is the carebears that drive away new players by boring them to death. While I'll admit that it is possible a fair number of people are driven away by the grind of carebear play style, I'd counter the argument by saying just as many or more are likely driven away by the childish, moronic, asshattery of the griefers.

How many people would CCP lose, vs how many more would they retain, with a simple change like allowing the CEO to set whether you can shoot corp-mates in high sec without criminal flag? Extend that to a safety that would allow a CEO to say whether a corp member can shoot/scram/jam a blue. How many people would leave because it would be harder to awox/blue tackle? How many more would stay because it would now be easier to get into a better corp, earlier in your EVE career?


NOW, let's be clear. I'm not suggesting CCP make any of those changes. I'm simply pondering how many people are driven from the game because of the harshness of the EVE universe? More than come/stay because of it?

What I will say is that I think it pretty moronic to put ALL the blame on carebears that recruit new players and tell them things like "don't go to low sec" or "don't ever undock if we get war dec".
Xavier Quo
Royal Amarr Institute
Amarr Empire
#71 - 2013-04-10 19:09:11 UTC  |  Edited by: Xavier Quo
The point is that there are a lot of people playing eve that are not well suited to it, simply because there are no alternatives to flying spaceships in any kind of decent game for the past few years. The fact that many many people have been paying thousands of pounds to play an MMO for years and never interacted with anyone should drive that point home.

That however will change this year with a number of forthcoming games that have already specifically addressed a lot of these issues, and CCP will be faced with losing a fair amount of revenue or changing the game to mitigate all the things that certain people like to do to certain people and the things that do make the unsuited people unsub. But CCP is a business and they will not be happy with only the people who are suited to eve are playing it with a 50% drop in revenue or whatever.

I would much rather this is discussed and addressed properly, rather than just flat out denying the validity of any arguments based on it, and forcing CCP into reacting with kneejerk changes so that the end result is that the game loses its core beauty and draw. I used to think that it would be unpossible for such a thing to happen, but then the nex store stuff happened.

I can think of a lot of things that are critical issues (that must be fixed in a manner pleasing both parties) in the face of competition from star citizen, elite, or the things that come after. For example the standings is much too simplistic to convey corp, personal, enemies, contacts, standings history etc. There are far more greys than just one in new eden, so please can we have some more greys and shades in our pallettes at the very least, ways to visualise corp relation history, etc etc.

Camera outside stations, ship combat simulator, various time saving functions (ship fitting options on the market, repeating market orders, macros for batch ordering and fitting for corps etc). The list goes on, loads of things are just annoying, incomplete, confusing for no really good reason. A silly example maybe, but the fact that every hi sec system does not have insurance & repair when they have space stations that can fit thousands of ships and millions of people is a good example- for me it's bad complexity, complexity for its own sake which only serves to make things more annoying, not more interesting. For low, null sec, it makes sense and can add interest to journeys etc (although I think a lot of things look too samey, losec stations could be a bit smaller or something to reflect things more intuitively)

These little annoyances do mount up for a lot of people, until that gank (that was actually quite funny in retrospect) ends up being the straw that breaks teh carebear's back.

People complain that eve is too complicated, it's not that (for most of us I guess), it's that the system of interfacing with eve is too basic or simplistic, and often wastes time/isk/life so needlessly through repetition or opaqueness that every failure and victory that stem from the pure sandbox is hugely overemphasised, along with all the tears, smack, nerfs and buffs that come after.

Eve can keep or even widen its appeal without making any griefing impossible, or even any harder for the people that are clever enough to do it well, it just needs to give players the tools to reward intelligence as well as punishing stupidity. It is too unbalanced towards the latter at the moment, mainly from the lack of options to do the former.

And yes I realise I just posted an eve is dying cliche post but there will be competition soon where there was none before.
NARDAC
Republic Military School
Minmatar Republic
#72 - 2013-04-10 19:16:31 UTC
Bi-Mi Lansatha wrote:
I edited your post. I believe you are not looking at this game correctly. This isn't a game where everyone can win, some are going to lose.

In this game, you use every legitimate means to increase your chances of winning and thus increase the chances of the other guys losing.

The good players in Lowsec, like a good player in poker, will beat you. They will take your money. The Goons as a group are good at this game... they will take your money.

There is no coexistence... only a pause between conflict. IMO



I understand what you are saying, and agree to a point.

However, if we are looking at it from a strictly "What drives away new players?" point of view, do you not see how many people this "some have to lose" harsh, game style would drive away? How many people fancy themselves poker players, head off to Vegas with a bunch of money, lose it all, then stop playing poker?


On the flip side, it is a game. If you enjoy playing then you have won, whether your wallet is fatter when you hit logoff than it was when you hit connect.. or not. Everyone CAN, in fact, win, IF the game has rules that allow everyone to enjoy winning. Did the game cease to be fun for everyone, just because exhumers got a hp buff? It is a lot more fun for the miners. The gankers can still gank, it just won't be as profitable.

Would making awoxing more difficult make the game totally unfun for everyone? Anyone?

Brooks Puuntai
Solar Nexus.
#73 - 2013-04-10 19:20:56 UTC
The issue with Eve is that it is different from most MMOs. That's not a bad thing per say, however it makes no attempt to help "convert" people who might be use to a theme park environment into a Eve based mindset. The current(lack there of) NPE has more of a sink or swim mentality that will drive away most theme park based players as well as those who are actually into the sandbox idea. Not to mention that the current NPE is catered to PVE and does very little to introduce new pilots into combat oriented professions. Hence why many are afraid of adventuring outside of Highsec.

CCP's Motto: If it isn't broken, break it. If it is broken, ignore it. Improving NPE / Dynamic New Eden

NARDAC
Republic Military School
Minmatar Republic
#74 - 2013-04-10 19:26:52 UTC
TheGunslinger42 wrote:

I also don't see why "new player retention" is such a bloody buzzword the last year or so, our subscriptions are at an all time high so the sudden desperate cries for looking at how to retain new players seems very very out of place


CCP considers it a ig deal because they have lots of irons in the fire, and need the real world money. From Dust to World of Darkness to all the stuff they'd like to add to EVE, to who knows what. That is a lot of real that goes out, and they need/want to increase the amount of real coming in.

To me, it is a big deal, because I think the game will grow stale and die if we're all just sitting in our super caps, cyno alts and HICs running Jita scams while waiting for a titan pilot to hit "jump to" instead of "jump bridge to".

RubyPorto
RubysRhymes
#75 - 2013-04-10 19:29:39 UTC  |  Edited by: RubyPorto
Chi'Nane T'Kal wrote:
Did you even read the OP's post?

To me it seems that his main problem is Alts pretending to be newbs for some cheap scam/awox (specifically targeting players that are working at newbie retention through training - i.e. working for the community as a whole, or at least intending to do so).

This could obviously be prevented if it was impossible for the player (as opposed to the CHAR) to disguise as newbie. So yes, i'm posting in the right thread.


It's pretty much all about the meta game. Few people have a problem with people where the _character_ does 'evil' things (piracy, shooting ships, etc.) without the _player_ pretending to be something he is not. It's called staying in character and is at the core of any RPG functionality. That is also why the pen&paper RPG example given somewhere earlier works without people punching each other in the face at the end of the evening.



So, what you're saying is that spies and most forms of spying should be eliminated?

Along with Corp/Alliance heists perpetrated in order to aid a hostile alliance.

Being able to easily identify all characters owned by a player would not improve the game. Also, I doubt CCP can do it on the scale and with the rigor that they would need to.

For example: When I get a friend to start playing EVE, I have them sign up through a buddy program and hand them a PLEX to get started. When I start an alt, I do the same thing. In both cases, there's no credit card info, there are different E-mail addresses for each account (though my alts all have emails on the same personal domain, but they don't have to), so what can CCP use to quickly distinguish between the two instances, so that my alt can be added to my list-o-alts, and my friend not?

IP address might work, unless the friend happens to be a roommate or set up his account while over at my place.
Hardware profile might work, except that many people run EVE in a virtual machine environment (called the Mac Client).


And again, someone who doesn't know enough about the game to prevent an obvious AWOX risk (the guy had a previous history of dirty deeds AWOXing) from joining his corp is not doing the newbies any favors by "teaching" them.

"It's easy to speak for the silent majority. They rarely object to what you put into their mouths." -Abrazzar "the risk of having your day ruined by other people is the cornerstone with which EVE was built" -CCP Solomon

NARDAC
Republic Military School
Minmatar Republic
#76 - 2013-04-10 19:47:48 UTC
Jenn aSide wrote:
To the Op. What you wrote was a classic example of someone without the "EVE mindest" playing EVE. No (good) game is for everyone.


Is this one of those "If you don't play it my way, then you are playing it wrong" posts?


Yes, I say I emo rage quit EVE, just because that was going to be the assumption of anyone reading my post.

The reality is, that the first time I quit, after ending up in goon fleets, it was a slow process of deciding that EVE just isn't the game for me.

When I came back 6 months later, it was because I was stuck at home for a month while undergoing radiation treatment for testicular cancer. I wanted some human interaction, and EVE is the only MMO I've ever played. That mach loss "quit" was more emorage quit, but my cancer treatment was also finished and I was going back to work.

And yes, the mach fit was not optimal. I bought it with the shield extenders already on it. I found that I couldn't grind multiple L4s in rapid succession without returning to dock, as a strictly passive tank. Throwing the active shield booster on it resolved the issue, and since it was a pure "quickly grind some ISK so I go do more fun things" ship, I saw no reason to swap the rigs. It served its intended purpose quite well.



And, the real point of this thread. You call it the "EVE mindset". I call it being a **** because you are a sociopath that enjoys f'n with people just because you can". tomatO/tomAto

Yes, I'm sure this mindset attracts a lot of people to the game.

But, if EVE does have a new player retention problem, and we're going to start blaming carebears and their boring, risk averse nature for this low retention, then we at least need to have the "EVE mindset" on the table too.


As for me not being suited for EVE... probably correct. I'm not a teen/20-something that grew up on multi-player first person shooters that enjoy killing people just because I can. I grew up in an era where the games were more about building or winning a long campaign to achieve tangible objective, rather than mindlessly running around killing because you can and it boosts you KB stats, growing your epeen..

Maybe I'm just too old for EVE.... which is exactly the conclusion I came to when I quit a couple years ago.
NARDAC
Republic Military School
Minmatar Republic
#77 - 2013-04-10 19:58:46 UTC
RubyPorto wrote:



So, what you're saying is that spies and most forms of spying should be eliminated?

Along with Corp/Alliance heists perpetrated in order to aid a hostile alliance.

Being able to easily identify all characters owned by a player would not improve the game. Also, I doubt CCP can do it on the scale and with the rigor that they would need to.

For example: When I get a friend to start playing EVE, I have them sign up through a buddy program and hand them a PLEX to get started. When I start an alt, I do the same thing. In both cases, there's no credit card info, there are different E-mail addresses for each account (though my alts all have emails on the same personal domain, but they don't have to), so what can CCP use to quickly distinguish between the two instances, so that my alt can be added to my list-o-alts, and my friend not?

IP address might work, unless the friend happens to be a roommate or set up his account while over at my place.
Hardware profile might work, except that many people run EVE in a virtual machine environment (called the Mac Client).


And again, someone who doesn't know enough about the game to prevent an obvious AWOX risk (the guy had a previous history of dirty deeds AWOXing) from joining his corp is not doing the newbies any favors by "teaching" them.



CCP has stated that they do not currently link accounts to players. For example, they can't tell you how many accounts the average player has.

Even if they did link players to accounts, it would be very difficult to do so, if the person did not want CCP to be able to. Pay with PLEX or paypal. Run off your neighbor's wifi, or from the Starbucks.


Making a rule, that you can't enforce, simply splits the community into the suckers that follow the rules, and those in the "proper EVE mindset" that think if they can do it, then it is okay to do it.

Rather that failing to limit each player to one toon (which as you say, can't and won't ever happen), I think any change (SHOULD CCP decide that, and I'm not saying it does, increasing new player retention justifies de-harshing the universe to some extent) should come in the form of game mechanics changes, that CCP can more easily enforce. These are not recommendations, but some options could be as simply as making shooting corp mates a non-criminal act upto the CEO
s configuration, or modifying the safety mechanism such that you can't shoot, warp scramble, sensor damp, etc. a corp or alliance blue.


I think game mechanics are WAY more viable than attempting to limit players to one toon.
RubyPorto
RubysRhymes
#78 - 2013-04-10 19:59:10 UTC
NARDAC wrote:
And, the real point of this thread. You call it the "EVE mindset". I call it being a **** because you are a sociopath that enjoys f'n with people just because you can". tomatO/tomAto


The only immoral actions in any game are those that break the rules of the game or try to break the "magic bubble" that contains the game and its consequences. All other actions within the context of a game are morally nothing.

For example, in Chess:
Regicide is perfectly permissible.
Punching your opponent in the nose because they took your queen is not permissible.
Moving a Knight 3 spaces straight forward is not permissible.

In RL:
Regicide is not permissible.
Punching someone in the nose because they kidnapped/killed the Queen is probably perfectly fine.
I don't know an analogue to breaking the rules here. The rules are like Physics.


Or take Diplomacy:
In RL, Lying to your friends is bad, in Diplomacy it's expected and required.
In RL, stabbing your friends in the back is bad, in Diplomacy it's expected and required.


If games had any bearing on morality, JFK and Henry Kissinger were immoral sociopaths because they were good at their favorite game, Diplomacy.

"It's easy to speak for the silent majority. They rarely object to what you put into their mouths." -Abrazzar "the risk of having your day ruined by other people is the cornerstone with which EVE was built" -CCP Solomon

NARDAC
Republic Military School
Minmatar Republic
#79 - 2013-04-10 20:10:00 UTC  |  Edited by: NARDAC
RubyPorto wrote:
NARDAC wrote:
And, the real point of this thread. You call it the "EVE mindset". I call it being a **** because you are a sociopath that enjoys f'n with people just because you can". tomatO/tomAto


The only immoral actions in any game are those that break the rules of the game or try to break the "magic bubble" that contains the game and its consequences. All other actions within the context of a game are morally nothing.


On this, we fundamentally disagree.


However, since morality is a purely subjective construct, not tangible objective truth, there can be no cogent argument made by either side.


I will simply say this.

When playing chess, yes, I'm trying to win. BUT, I'm also conscious that it is a game that should be fun for all involved. Being a prick, sitting or staring at them in an aggressive manor, and insulting the person's mother, may throw him off his game and help me win.

However, behaving in this manner I'm:

* being immoral. I'm treating a person in a way they or I would not reasonably want and expect to be treated, without them having done anything to deserve such treatment. While not strictly forbidden by the rules of the game, I'm violating the rules of civilized society.

* reducing the odds of that person wanting to play against me in the future. Before we blame the carebears and their boring play style for low new player retention rates, we should at least take into consideration the "EVE Mindset" of being a giant douche, just because you are a sociopath that enjoys making other people miserable, because you can, and because it is not technically against the rules


A game can be fun for all players, win or lose. A game does not require that you ruin someone's day, just to be fun for you, unless of course, you are a sociopath that only enjoys behaving in an anti-social way and causing pain to others.
Silvara Nocturn
Nocturn Industries
#80 - 2013-04-10 21:02:59 UTC  |  Edited by: Silvara Nocturn
Eve is a niche game, it cant retain a lotof new players because of boring pve, constant griefing and smack talk, the endless skill queue, slow gameplay, the confusing UI, the steep learning curve and the real consequences and losses.

Most players will quit because they encounter and dislike some of the above conditions.