These forums have been archived and are now read-only.

The new forums are live and can be found at https://forums.eveonline.com/

EVE General Discussion

 
  • Topic is locked indefinitely.
 

We have to pay through Nexon from next April. Question from a "Japan based player"

First post First post
Author
Teresa Wisemail
Crelm Toothpaste Co. Ltd.
#141 - 2011-10-29 21:58:51 UTC  |  Edited by: Teresa Wisemail
Tanya Powers wrote:


You can not be forced to do something you don't want to.

While I understand your feelings about Nexon has company and their ability to protect information or the prices they'll be able to impose, I don't understand why you think you're stuck with that payment method.

Many players already and will some more explain you better ways to do so than I'll ever be able to since I'm EU player and don't have any sort of issue other than buy gtc's at slight higher cost than US friends.

This said, search on pay-pal side, shattered crystal, official retailers, and think about change how you are used to pay your subs. All these forms are LEGAL and no one can or will ever force you to do what you don't want to.


Nope, the issue is that NEXON will become the ONLY method through which players in Japan will be able to access EVE. It was even said that if a player was discovered playing from Japan without going through NEXON, they'll be made to go through NEXON by some means. That is apparently a "fair enough" deal from CCP's perspective-- and a huge concern for Japan-based players as NEXON is well known for being sub-standard.
Tommy Laughingface
The Scope
Gallente Federation
#142 - 2011-10-30 01:20:48 UTC  |  Edited by: Tommy Laughingface
mispost (this post was removed by myself), nvm
Texty
State War Academy
Caldari State
#143 - 2011-10-30 08:00:42 UTC
Mr Epeen wrote:
Nexon support.

Biggest oxymoron on the web.

For example I just got this mail. Please note the date of the ticket. Makes EVE support look pretty darn good, really.

Quote:
Greetings *******

...

Ticket Information:
Ticket #: ***************
Date Created: 05/21/2011 06:38 AM PDT


EDIT: I should note that the ticket was for the failure of the NEXON equivalent of a GTC. $30 lost. Kind of a priority ticket for them, I should think. Anyway, they lost a customer.

Mr Epeen Cool

This is horrible ... to say the least lol.

Tanya Powers wrote:
Texty wrote:


You can not be forced to do something you don't want to.

While I understand your feelings about Nexon has company and their ability to protect information or the prices they'll be able to impose, I don't understand why you think you're stuck with that payment method.

Many players already and will some more explain you better ways to do so than I'll ever be able to since I'm EU player and don't have any sort of issue other than buy gtc's at slight higher cost than US friends.

This said, search on pay-pal side, shattered crystal, official retailers, and think about change how you are used to pay your subs. All these forms are LEGAL and no one can or will ever force you to do what you don't want to.

Thank you for your concern Tanya.

While there are still matters like "Why do we have to perform this GTC work around in the first place ? We were perfectly happy with the normal direct subscription to CCP using our credit cards. It's much simpler and of course long term subscriptions are cheaper than GTCs. Just let us subscribe directly to CCP and leave Nexon billing as an option for new coming Japan-based players", as you have pointed out, it seems we do have a choice. At least, a considerable number of people have pointed out the GTC work around so far. Assuming they all read the Email from CCP I referred to in OP, apparently CCP has not yet stated clearly enough whether we do have a choice or not.

So as I have mentioned in one of the previous posts, one thing I would like CCP to clarify is whether we are able to buy GTCs or not after the launch of Nexon billing. Nothing has been announced about any future regional restrictions on the buying of GTCs but we have learned that that doesn't mean they are not ready to do it. Also whether there will be any "additional steps" involving Nexon when we activate our codes.
madd0g11
State War Academy
Caldari State
#144 - 2011-10-30 08:48:58 UTC
I shouldn't have to buy GTC or anything, I like to pay for time in bulk and get the discount for it. If I have to use GTC to not use nexon then I'll end up paying more. I pay via US CC direct to CCP, just because I live in Japan I shouldn't be forced to use nexon.
Teresa Wisemail
Crelm Toothpaste Co. Ltd.
#145 - 2011-10-31 05:53:53 UTC
I would also like to hear CCP's perspective on the influence of NEXON POINTS on EVE's PLEX-based economy. Nexon points can be used for in-game item trade in their other MMORPG, Maple Story, which means economic activity outside EVE's universe may end up affecting EVE's economy. That should be a concern for all EVE players-- not Just players in Japan.

Let it also be pointed out NEXON allows other advertisers to use nexon points as a lure, such as the common "sign up now and get 300 nexon points!" type-promotion.

Is CCP sure they have hadged against the risk introduced by a potential increase in the money supply? especially with virtual currency that is shared with other games? A person who has a lot of time on their hand (such as making lots of money in Maple Story, or people who sign up for multitudes of nexon points promotions) can basically play EVE for free and interact with the economy. In an extreme case, such a person can run multiple accounts and generate tremendous amount of wealth with zero overhead (in terms of real-world currency). I'd find that troubling.
Sepheir Sepheron
State War Academy
Caldari State
#146 - 2011-10-31 14:26:02 UTC
Texty wrote:
Ranka Mei wrote:
Can't you just use PLEX to add gametime? Idea


They say we can. But that's not the issue.


Why not buy plex with real money (legally) and use that plex to add game time for the same price?

I know it's dumb and you shouldn't have to but you just might have to if this goes through.
Hirana Yoshida
Behavioral Affront
#147 - 2011-10-31 15:18:26 UTC
Sepheir Sepheron wrote:
Why not buy plex with real money (legally) and use that plex to add game time for the same price?

I know it's dumb and you shouldn't have to but you just might have to if this goes through.

If it goes through a P2W company you can bet there will be a surcharge involved which means higher prices "just because".

From what I can gather, the only way they will have to avoid having to deal with Nexon (other than getting an account) is to buy plex for ISK in-game or if a person is lucky enough to speak English he can buy GTC's from one of the vendors.

It is just plain wrong to force people to do business with a company that is not only distrusted but disliked when it is not needed .. CCP probably got suckered into some stupid exclusivity deal (it WAS done during their lame-brain phase, aka. BARBIES > All)
Ranka Mei
TANoshii Incorporated
#148 - 2011-10-31 15:51:37 UTC  |  Edited by: Ranka Mei
Hirana Yoshida wrote:

It is just plain wrong to force people to do business with a company that is not only distrusted but disliked when it is not needed .. CCP probably got suckered into some stupid exclusivity deal (it WAS done during their lame-brain phase, aka. BARBIES > All)

In all fairness to CCP, imagine wanting to branch into a foreign country which uses a wickedly difficult language that few outside their borders master -- let alone to the degree of being able to give support. Seen from that perspective, I can readily see why CCP would want to let a local company handle it. Not saying Nexon was a good choice (probably not, given the intensely negative feedback they get here), but I think localizing support for EVE was a wise idea. I would do the same; and, hell, I even study Japanese! But they come at you in even something as 'simple' as Kyoto dialect, and you're a gonner, guaranteed.

Reading the thread it would seem CCP has handled support, in Japanese, to people who wrote them in their language too! Chapeau! But it's a far cry from handling hundreds of phone calls a day.

So, maybe CCP just needs to find a different company, instead of Nexon? Probably easier said than done, but -- this much is clear -- the Japanese don't seem to be very fond of Nexon. And that can never be a good first step towards infiltrating the Asian market.

-- "All your monies AUR belong to us!" -- CCP

Hirana Yoshida
Behavioral Affront
#149 - 2011-10-31 16:02:43 UTC  |  Edited by: Hirana Yoshida
Ranka Mei wrote:
[.In all fairness to CCP, imagine wanting to branch into a foreign country which uses a wickedly difficult language that few outside their borders master -- let alone to the degree of being able to give support. ...

Yeah, I had that thought as well but read the announcements again .. Nexon wil handle billing and distribution nothing else (may also help with localization .. unsure of that). The game support (ie. GMs) will be "regular" CCP staff from what I can tell, given that then that line of thinking/reasoning falls flat rather quickly.
Ranka Mei
TANoshii Incorporated
#150 - 2011-11-01 00:09:01 UTC
Hirana Yoshida wrote:

Yeah, I had that thought as well but read the announcements again .. Nexon wil handle billing and distribution nothing else (may also help with localization .. unsure of that). The game support (ie. GMs) will be "regular" CCP staff from what I can tell, given that then that line of thinking/reasoning falls flat rather quickly.


The way I read it, is that billing support/inquiries will be handled by Nexon:

"The partnership entails that CCP will continue to develop and host the game, as well as handle all gameplay related customer support. Nexon, meanwhile, will handle billing, billing support and local marketing/PR."

So, who's gonna handle those hundreds of phone calls when Nexon screws up? Not CCP, from what I can gather.

-- "All your monies AUR belong to us!" -- CCP

soranno
14th Legion
#151 - 2011-11-01 07:04:07 UTC
Every instance of GTC and whatever else I've seen on third party sites amount to 35 american dollars for 60 days gametime.
the same as the two plex you can direct buy from CCP, which can also make 60 days.

However, is MORE than you pay when you use direct payments to ccp, where 30 days is 15 dollars, and ineed 90 days is 39.

So being prevented from using direct payments to CCP forces us to pay more than others.
Skippermonkey
Deep Core Mining Inc.
Caldari State
#152 - 2011-11-01 11:09:45 UTC
Dear CCP,

I had hoped that the recent events that culminated with Hilmars apology had spurred some sort of EVE revival.

It has been clear to see, for all of us 'Westerners' that there has been a change for the good, more focus on spaceships and less of the distractions.

What is very troubling is seeing you add a third party into the mix for anyone logging into EVE from a Japanese IP.

Its difficult to grasp the real reasoning for this.

It cannot possibly be about security, because if it was you are basically saying that all of our non-JP accounts are vulnerable.

It cannot possibly be about 'client localisation'; the Germans and Russians do not have to pay extra or use a 3rd party and pay extra just for the privelidge to play the game, so why should the Japanese?

In short, please stop this nonsense and stop treating the Japanese (and the Chinese for that matter) as second class cash cow citizens.

I can say that we all expect a DEV Blog about how this is a bad decision that pre-dates the Hilmar apology and the decision will be reversed, the Japanese have no need for NEXON as Japanese players have been playing with us on Tranquility for years.

TL:DR, We all expect CCP to reverse the NEXON decision for JP clients, and we expect it soon

COME AT ME BRO

I'LL JUST BE DOCKED IN THIS STATION

Texty
State War Academy
Caldari State
#153 - 2011-11-01 13:14:07 UTC  |  Edited by: Texty
I took a look at Nexons site. They did have a phone number but it says the "phone supports" are limited to issues on Nexon ID registration, point charging, via mail notifying service and one time password configuration. Interactions between Nexon and their customers regarding anything else than those must be done through their web support format.

CCP is ready to provide in-game support in Japanese for Japanese speaking customers, so why not just do the billing stuff as well ? I had this impression too so I think I understand what Hirana is saying.

And if for some reason it is really necessary that the billing stuff must be done by a third party organization, as Ranka said, it seems it shouldn't have been by Nexon. You don't call it a "support" when it takes half a year to respond to a single support ticket (assuming Mr Epeen didn't make that quote up :p ).

When the first news about CCPs plan of teaming up with a "successful company" reached the Japanese community, among the many guesses people made about which company it will be, Nexon was one of the least desired. Well, to be honest, no one could point out any desirable company at all (many of us consider CCPs support to be one of the best in the industry) but Nexon was just a bad joke. I remember just mentioning their name was even considered something funny. And then it turned out to be them. Many Japanese hoped that this Nexon feature will be just something optional for new people but again it turned out to be not. For the existing Japan-based players, CCP has been successful in making the worst choices so far.

And one more thing. CCP, observing the message boards where some Japanese EVE players tend to dwell, it seems that many players haven't received this notification mail yet. Some of them are wondering if this means they don't have to do this Nexon stuff, like CCP doesn't recognize them as a Japan-based player. They seem to have not missed your Power of 2 mail (and I must say you timed it pretty bad) so I guess it is not that you have their mail addresses wrong. So far this coming Nexon billing notification has been done only by Email. There are some interviews on the web about it but still no official announcements. This means there are still a good number of people that are completely unaware of this matter. Please look into it.
Takamori Maruyama
Ministry of War
Amarr Empire
#154 - 2011-11-01 13:26:27 UTC
*knock knock*

CSM we need you to bring this issue to CCP, we need more players and with this this sort of bullshit service, you will actually lose it.

Get your **** together CCP.

Loud and clear...

Decus Daga
Unfit for Duty
#155 - 2011-11-21 23:45:44 UTC
Bump, in japan now on holidays, spoke to a few mates here their a little concerned to say the least. (including with the maple-story bot thing and buying eve-accounts with nexon gold... which can be botted from maple-story...)

Glad ill be back in aus in a week or so, i dont have to worry about it, for now, but if we move here permanetly :S might have to use a vpn.
Ai Shun
#156 - 2011-11-22 00:08:50 UTC
Ranka Mei wrote:
Then I guess I don't understand your issue. You can buy PLEXes from any official dealer, and then apply those PLEXes towards gametime. So, way I see it, you're not forced to pay thru Nexon at all.


PLEX is more expensive than many of the long-term subscription plans, is it not. But I agree with the OP; locking a specific region into a specific vendor when you want to pay by credit card and giving that vendor the ability to add their own margins on top?

It seems a bit off.

If, for example, all of the US and Europe were told CCP would only accept payment through PayPal with a 20% surcharge ... similar situation?
Myxx
The Scope
#157 - 2011-11-22 00:10:34 UTC
https://forums.eveonline.com/default.aspx?g=posts&t=35381&find=unread

post there, or in mittani's thread. get their attention for the summit in december.
Decus Daga
Unfit for Duty
#158 - 2011-11-22 02:59:58 UTC
Myxx wrote:
https://forums.eveonline.com/default.aspx?g=posts&t=35381&find=unread

post there, or in mittani's thread. get their attention for the summit in december.


Thanks hadnt seen that, added it to the list :)
Myxx
The Scope
#159 - 2011-12-01 19:51:00 UTC
i made a post on yalls behalf in this thread:

https://forums.eveonline.com/default.aspx?g=posts&m=406327#post406327

hopefully the CSM gets the message to CCP and CCP does something to make it slightly less terrible for yall. wouldnt hurt if yall kept pestering the csm, as well.
Cur
Back Door Burglars
#160 - 2011-12-01 21:55:57 UTC
Texty wrote:
Ranka Mei wrote:
Texty wrote:
Ranka Mei wrote:
Can't you just use PLEX to add gametime? Idea


They say we can. But that's not the issue.


Then I guess I don't understand your issue. You can buy PLEXes from any official dealer, and then apply those PLEXes towards gametime. So, way I see it, you're not forced to pay thru Nexon at all.


You can buy PLEX some place other than CCP? The Email says buying PLEX from CCP must be done using Nexon points so if It's possible to buy them somewhere else, that's good news although PLEXes and GTCs are expensive than long term subscriptions.

How ever, the point is, I was perfectly happy with my subscription (under Y900 / month) and would like to let CCP know that I'm upset that I have to pay either Y1,400 / month (PLEX, ETC) or something like Y3,000 / month (Nexon? this one is just a guess) from next April for practically no reason other than the fact that I live in Japan, and would like to know actually how much Nexon is going to charge us.




Ouch man.

Seems CCP's decided to sell out to a 3rd party over there.


Do what we did - Have everyone who hates Nexon and what they plan to do to the game unsubscribe. Keep unsubscrined for 3 months, if you unsub then just pay another subscrtipton you fail, you actualy need to unsub and stick with what you said you were going to do.

then there's two outcomes:

CCP Removes Nexon from the equasion

Or CCP chooses to keep Nexon


If they choose to keep Nexon, go grab this lovely program - www.artofping.com, or any other Tunneling program that will give you a US ip address ONLY if they have put ni measures that dissalows you from connecting to the US Client directly from japan. IF they have only put in these measures on the website use a Proxy/artofping.com to visit the US website, create an account and download the client.

Make an official JP channel - spread the word on the Japan forums that you're moving to Eve US to avoid Nexon and this channel should be where everyone can comminucate in Japanese.

Enjoy eve the way its meant to be? IE Without being buttfucked/some 3rd party company's lapdog.