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FOUR weeks without petition response?

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NightCrawler 85
Phoibe Enterprises
#21 - 2013-03-23 07:29:56 UTC
Yes a petition can take two weeks and even longer. The longest i know about was about 2 months but that was a one time only thing.

Honestly i would just keep being patient, trying to petition again or sending them mails will make it more likely that they get a bit..aggrevated and makes the whole experiense even less plesant for the both of you.
But if its something that really affects your game play i would wait until its been a month, then try to send a new (very polite) petition mentioning that its been pending for that long, and ask if they have any news for you at all, or if there is something else you can do to help sort out the issue.

Good luck Smile

Phoibe Enterprises

The Eve Reader -  Audio Recordings of Eve Chronicles
Wacktopia
Fleet-Up.com
Keep It Simple Software Group
#22 - 2013-03-23 07:40:03 UTC  |  Edited by: Wacktopia
Entity wrote:
Is this normal?

The lack of response (not even "in action" or a comment on it) is worrying me, and it is a very important issue :-/


CCP have a phone number and you are a customer. Any other product or service I paid for and didn't get the service I needed then I'd pick up the phone. In fact I make a point of never purchasing from a company that don't publish a phone number.

That said I've always been happy with petition responses but it's down to personal experience and severity of the issue I guess.

Kitchen sink? Seriousy, get your ship together -  Fleet-Up.com
S'Way
State War Academy
Caldari State
#23 - 2013-03-23 08:37:51 UTC
NightCrawler 85 wrote:
Yes a petition can take two weeks and even longer. The longest i know about was about 2 months but that was a one time only thing.

This is true, I've known a petition to take well over a month as well, a lot depends on the section it comes under too.
For example If it's a stuck character petition it's almost always dealt with in hours, but if it's a POS or blueprint type one be prepared for a very long wait.
Roime
Mea Culpa.
Shadow Cartel
#24 - 2013-03-23 08:42:35 UTC
Fun fact: Pointless petitions take longer to get handled than real concerns.

Sadly CCP Customer Service is clogged down by pointless petitions made by clueless hiseccers.

.
flakeys
Doomheim
#25 - 2013-03-23 09:29:14 UTC  |  Edited by: flakeys
Had the same few weeks back , took 1.5 week before response and it was just a 'simple thing' .

Market related btw so indeed might depend on what it relates to how fast it is being handled.

We are all born ignorant, but one must work hard to remain stupid.
Krixtal Icefluxor
INLAND EMPIRE Galactic
#26 - 2013-03-23 09:32:19 UTC
The longest it has ever taken me in 3 years is 1 week for a response.

But then, I have not filed one since DUST went live.

Are DUSTies clogging the system along with us, causing the 2+ week delays ?

"He has mounted his hind-legs, and blown crass vapidities through the bowel of his neck."  - Ambrose Bierce on Oscar Wilde's Lecture in San Francisco 1882
Krixtal Icefluxor
INLAND EMPIRE Galactic
#27 - 2013-03-23 09:32:55 UTC
Roime wrote:


Sadly CCP Customer Service is clogged down by pointless petitions made by clueless hiseccers.



Boo.

Tired old troll.

"He has mounted his hind-legs, and blown crass vapidities through the bowel of his neck."  - Ambrose Bierce on Oscar Wilde's Lecture in San Francisco 1882
flakeys
Doomheim
#28 - 2013-03-23 09:35:47 UTC
Malcanis wrote:
Entity wrote:
I normally don't take to the forums with these things but I'm running out of options. it is handicapping me severely.



Down to your last few trillions?



Hey jealousy ....

We are all born ignorant, but one must work hard to remain stupid.
Roime
Mea Culpa.
Shadow Cartel
#29 - 2013-03-23 09:43:05 UTC
Krixtal Icefluxor wrote:
Roime wrote:


Sadly CCP Customer Service is clogged down by pointless petitions made by clueless hiseccers.



Boo.

Tired old troll.


Sorry if it bothers you, but it's true.

.
Sydious
Viziam
Amarr Empire
#30 - 2013-03-23 14:19:03 UTC
I've had one take nearly that long before. After about 10 days I replied to the petition stating my displeasre at not having a response yet. Next day I had a reply.
Alara IonStorm
#31 - 2013-03-23 14:24:08 UTC
Doc Fury wrote:
along the same vein that we have always been at war with Eastasia.

That is bull. We've been at war with Eurasia.
Alara IonStorm
#32 - 2013-03-23 14:26:57 UTC  |  Edited by: Alara IonStorm
I would like to take a moment and recant my earlier statement. I am a spy planted by Eastasia to sow confusion among the Oceanic ranks. I gave into capitalist greed and betrayed us all. This confession I make willingly out of guilt for my treason and no other reason.

I am so, so sorry to my state and countrymen.
Krixtal Icefluxor
INLAND EMPIRE Galactic
#33 - 2013-03-23 14:34:59 UTC
Alara IonStorm wrote:
Doc Fury wrote:
along the same vein that we have always been at war with Eastasia.

That is bull. We've been at war with Eurasia.


Verifying.

"He has mounted his hind-legs, and blown crass vapidities through the bowel of his neck."  - Ambrose Bierce on Oscar Wilde's Lecture in San Francisco 1882
Na Und
Galactronics
#34 - 2013-03-23 15:13:05 UTC
I think that anyone who whines about petitions here should automatically be sent to the back of the petition queue.
Athena Maldoran
Doomheim
#35 - 2013-03-23 15:15:12 UTC
Hey there, in my expirience it is. But you could be the victim of human error Twisted
Athena Maldoran
Doomheim
#36 - 2013-03-23 15:16:35 UTC
Na Und wrote:
I think that anyone who whines about petitions here should automatically be sent to the back of the petition queue.



You don't feel its more of a political statement?
Mr Kidd
Center for Advanced Studies
Gallente Federation
#37 - 2013-03-23 16:59:54 UTC
CCP has a petition's desk in their Iceland headquarters. Perhaps you should take a quick trip there, take a number and hang out?

Don't ban me, bro!
Perramas
DreddNaut
#38 - 2013-03-23 17:31:30 UTC
Send them a gift of rancid ram balls and you will be moved to the front of the queue.

Great minds discuss ideas, average minds discuss events, small minds discuss people- Eleanor Roosevelt

Entity
X-Factor Industries
Synthetic Existence
#39 - 2013-03-23 17:56:40 UTC
Perramas wrote:
Send them a gift of rancid ram balls and you will be moved to the front of the queue.


Lol

╦......║...╔╗.║.║.╔╗.╦║.╔╗╔╦╗╔╗

║.╔╗╔╗╔╣.╔╗╠..╠ ╠╗╠╝.║╠ ╠╝║║║╚╗

╩═╚╝║.╚╝.╚╝║..╚╝║║╚╝.╩╚╝╚╝║.║╚╝

Got Item?
Arronicus
State War Academy
Caldari State
#40 - 2013-03-23 19:09:28 UTC
Entity wrote:
Perramas wrote:
Send them a gift of rancid ram balls and you will be moved to the front of the queue.


Lol


Given that it is Iceland, I am not sure whether or not this would be taken as a threat, or a delicacy. Afterall, Rotting shark meat hits the delicacy category...
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