EVE General Discussion

I have noticed that there are all kinds of offers out there for new players. While I agree that CCP must always encourage new pilots and accounts I cant help but feel that as a long time subscriber to eve I go unnoticed,

Its a bit like when you bank offer the best rates to new customers, but existing customers are already hooked reeled and in the net. I would love to see CCP offer a unique ship, free plex, or maybe just a few days extra game time to those members who have taken the rough with the smooth.

I love the game, and I really enjoy the content. While I have not agreed with every development I do think that on a whole it does provide value for money. I cannot wait for the next expansion and have every play to stick with the game in the future.

Maybe just maybe CCP could see fit to reward its existing player base rather than continuely focus on the next possable subscription?

Thoughts & Comments Welcomed

Tiaggo

One can argue that free expansions are the reward you seek ???
But yes, I agree to some extent that the oldies need a gesture of good will :D

free expansions
Free AUR (yay, right? rite? :|)
vastly more SP
the list goes on. And really, CCP isn't unique at ALL in business. Just about every company offers incentives to new customers that they don't to existing ones.

should only be 2003 acounts then :P

Well if thats the case can I at least have a snow ball launcher and some snowballs in December?? lol

As harsh as it sounds, it's truth.

That is something they should consider...

my point is that any substantial "reward" comes at a cost (to CCP) and if you have been loyal so far without any extra rewards chances are you will be loyal in the future without extra incentives.

past loyalty is not something anybody would want to pay for as it can't be taken back - but as I said maybe it would be a good idea for CCP to pay for future loyalty (especially if they expect to introduce sth that might make you want to quit).

edit:
You have to explain how it is cheaper for CCP to pay you now while you are still happy instead of waiting until your loyalty slowly wears off (which might take years) and only start spending money on you once you are on the verge of quitting EVE.

Your point sounds plausible (spend money continually on customer retention/loyalty to prevent a crisis which would lead to much higher expenses) but in practice many companies seem to assume that the opposite is the better way.
(e.g. I saved 80% on the one-year subscription of a business magazine I read by cancelling the subscription and accepting the "please come back" offer that was made to me just before my old subscription would have run out).

The problem with "loyalty" is that your whole argument starts with "I am emotionally, irrationally attached to your products and services". That's not what you want to do when haggling over a price.

I understand where you're comming from, but you do have to consider, we usualy get a gift ship, we've been given free Aur, not that I've done anything with it, expansions are included as part of the subscription, we got to throw a revolt and had an impact.

Except for that accelerator gizmo, the gifting has been fair in my view.

Most other services which offer freebies to new customers will do the same for existing customers, you just need to make a phone call and threaten to switch providers. Perhaps if you phone customer support and tell them you're going to switch to playing wow you might get a free month?