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New dev blog: Community Communication Liaisons – The return of the volunteer moderator program

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Palovana
Inner Fire Inc.
#41 - 2011-10-28 18:15:52 UTC
This smells worse than my bollocks after a hard workout, IMO.

It's just an underhanded way of getting free "volunteers" to replace the paid employees you just jetcanned - much like local supermarkets now have fewer clerks and more "U-scan" stations for "speed" and "convenience", or local TV news encourages people to upload their videos for broadcast on TV.

Throw around enough buzzwords like "social engagement" and "community team" and it might make some players feel special, but those who see through the buzzwords will be alienated.

While your announcements for the Winter expansion have done much to bandage the foot you blew off with the NeX gun, this announcement combined with the potential screwing your Japanese player base is likely to take, are another round chambered and aimed at your other foot.

With the recent 20% cuts still oozing blood, this was just not the right time to announce this program, you really should have backed off on this until AFTER the next expansion.

I don't even PLAY the game for six hours most weeks anymore, why would you think I'd want to WORK for NOTHING for six hours a week for CCP, given the occurrences of last week?

Certainly there must be people within CCP who are angry at this announcement as well.

Please support: export of settings in editable format

Your stuff goes here.
CCP Navigator
C C P
C C P Alliance
#42 - 2011-10-28 18:16:27 UTC
Chribba wrote:
Intersting... Big smile

Best of luck to all future mods, may you not lock my Veldspar threads lol

and edit/oh @CCP, will these new Mods be able to see alts on accounts turning this into a spy heaven?


Negative.
ISD Eshtir
ISD Community Communications Liaisons
ISD Alliance
#43 - 2011-10-28 18:21:32 UTC
Pro tip: Dont Talk about your ISD application ;-)

Good Luck!

ISD Eshtir

Captain

Community Communication Liaisons

Interstellar Services Department
my cheeks hurt
Brutor Tribe
Minmatar Republic
#44 - 2011-10-28 18:35:07 UTC
ISD Eshtir wrote:
Pro tip: Dont Talk about your ISD application ;-)

Good Luck!



n . p . thies is aen alt .
Kemala Makbema
Doomheim
#45 - 2011-10-28 18:36:59 UTC
ISD Eshtir wrote:
Pro tip: Dont Talk about your ISD application ;-)

Good Luck!


So its kind of like Fight Club? You don't talk about fight club outside of fight club
ISD Eshtir
ISD Community Communications Liaisons
ISD Alliance
#46 - 2011-10-28 18:40:09 UTC
Kemala Makbema wrote:
ISD Eshtir wrote:
Pro tip: Dont Talk about your ISD application ;-)

Good Luck!


So its kind of like Fight Club? You don't talk about fight club outside of fight club


What is this Fight Club you speak of? Cool

ISD Eshtir

Captain

Community Communication Liaisons

Interstellar Services Department
Vincent Athena
Photosynth
#47 - 2011-10-28 18:41:29 UTC
"Volunteers can remove offensive, trolling, flame and spam content...."

Although I'm fully in agreement with this, I cannot help but wonder how content is determined to be offensive, trolling, flame or spam. I assume there are guidelines, and the ISD team will work to keep those guidelines up-to-date as various judgment calls are made on edge cases?

Will the ISD volunteers be helping shape the guidelines with their observations? For example "As soon as this sort of post (one that currently is not considered a troll) shows up in a thread, it just dissolves into rants and trolling. Maybe we should just delete the edge case post first, rather than try to control all that follows"?

Know a Frozen fan? Check this out

Frozen fanfiction
Mashie Saldana
V0LTA
WE FORM V0LTA
#48 - 2011-10-28 18:53:49 UTC
Not interested, you have some really good forum moderators currently looking for new jobs. I'm not going to replace them for free.

How to win EVE
CCP Navigator
C C P
C C P Alliance
#49 - 2011-10-28 19:04:18 UTC  |  Edited by: CCP Navigator
Mashie Saldana wrote:
Not interested, you have some really good forum moderators currently looking for new jobs. I'm not going to replace them for free.


I completely appreciate that, Mashie, and thank you very much for your feedback.
Ariane VoxDei
#50 - 2011-10-28 19:16:26 UTC
I noted a distinct lack of banstick access.

I could be a bit more serious about this later, but first things first: a clarification is in order, with some help from TheNoobComic.
What volunteers pretty much hope for: http://www.thenoobcomic.com/index.php?pos=212

What will likely happen: http://www.thenoobcomic.com/index.php?pos=376

The forum content has degraded massively over the last year, you might say a wow-ification has taken place, for pretty much the same reasons as it happened there.
Malcontent among players, bad and/or lacking/dishonest communication, insufficient (and outright lacking) smackdowns, frustration over broken things. The sensible and reasonable have largely realized that their efforts are and have been in vain, futile, and stopped posting, much like certain class sections on wow forums gave up hope long ago, after the silencings of vocal experts.

So, what is my point?

My point is that you need to be a lot clearer about what you seek from volunteers. What kind of policy and attitudes you want enforced and removed. How far you are willing to let them go, to get the job done.
Until then you will have a huge churn, until some time (way too late) you get what you hoped for.

Something as vague as "remove offensive, ... content in threads and posts" and "misleading or incorrect title" simply does not cut it, to determine what is expected. And noone wants to labour through the forum for hours only to have the majority of their decisions overturned by the "true" moderators.

Frankly, more than half of the posts on the forums are, without generalizing too much, puke and brainfarts. Sure we can be more specific about it, but this will suffice for the sake of the argument.
If you want it cleaned up, then you need to give people the tools/power and let them hand out the tough love needed to bring this house in order.
Orisa Medeem
Hedion University
Amarr Empire
#51 - 2011-10-28 19:57:12 UTC
Mashie Saldana wrote:
Not interested, you have some really good forum moderators currently looking for new jobs. I'm not going to replace them for free.


On top of that argument, there is this paltry that the devs/gms still employed have to call salary

:sand:  over  :awesome:
Taedrin
Federal Navy Academy
Gallente Federation
#52 - 2011-10-28 20:07:05 UTC  |  Edited by: Taedrin
The devblog mentions: "editing posts and threads". Does this include locking, or will only paid CCP employees be doing that, with the volunteers focusing on removal of offensive content and moving misplaced threads?
David Grogan
University of Caille
Gallente Federation
#53 - 2011-10-28 20:35:03 UTC
so do volunteers get any reward for doing this? such as free game time?

Everytime you buy something that says "made in china" you are helping the rising unemployment in your own country unless you are from china, Buy locally produced goods and help create more jobs.
ISD Eshtir
ISD Community Communications Liaisons
ISD Alliance
#54 - 2011-10-28 20:40:32 UTC
David Grogan wrote:
so do volunteers get any reward for doing this? such as free game time?


There is some form of compensation indeed. Why not apply and find out? Blink

ISD Eshtir

Captain

Community Communication Liaisons

Interstellar Services Department
MeBiatch
GRR GOONS
#55 - 2011-10-28 20:43:10 UTC
second question... i am english only but my grammar is lack luster... do i have to adopt "standard" grammar pratctices?

There are no stupid Questions... just stupid people... CCP Goliath wrote:

Ugh ti-di pooping makes me sad.
Manssell
OmiHyperMultiNationalDrunksConglomerate
#56 - 2011-10-28 20:46:40 UTC
CCP Navigator wrote:
... 'Hey, we have found eight threads today about 'this issue' which is causing Mac machines to crash and here are all the details.'



He He, It's funny because it's true.
Tore Vest
#57 - 2011-10-28 20:51:20 UTC
This is going to end well..... Shocked

No troll.
NeoShocker
The Dark Space Initiative
Scary Wormhole People
#58 - 2011-10-28 20:56:07 UTC
Well, I applied. :-) After 4 years, I guess it is time to help CCP and make eve a better game.
T' Elk
Strategically Bad
Goonswarm Federation
#59 - 2011-10-28 21:20:19 UTC
riverini wrote:



This is bullshit man, what's next? recruiting players to hunt for bugs on the test server?

Seriously.

R

I feel like you're trying so say something here, but grasping it is just out of my reach!

~Badposter since FOOOOREEEEEVAAAAAR~ I come back after 2 years to THIS? ~Now 4 years apparently
MeBiatch
GRR GOONS
#60 - 2011-10-28 21:21:56 UTC
3rd question... i spend boat loads of time on features and ideas discussion forums... and usually there are new threads that are just repeats of old ones...

what i would like to be able to do is...

STICKY threads on the main page! pretty please :)

There are no stupid Questions... just stupid people... CCP Goliath wrote:

Ugh ti-di pooping makes me sad.