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Issues, Workarounds & Localization

 
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EVE Client freeze/crash issues - Retribution 1.1

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Petra Hakaari
Stalking Wolfpack
#161 - 2013-03-06 22:18:25 UTC
CCP TerrorShark wrote:
if its sorted I would really like to know about it.



Its fixed for me, 2 clients hunting suspicious in jita 4-4 and no crashes so far.

Because tities .
Toval Oneko
House of Valor Logistics
#162 - 2013-03-06 22:33:40 UTC
looks good, running 2 clients for 6 hours now without hang-ups. also have twitch running with chrome all the time and no crash. glad you finally found the problem, whatever it was and hopefully we will never see this happen again Roll
Neesa Corrinne
Nyx Legion..
Breakpoint.
#163 - 2013-03-07 06:16:43 UTC
My client is still freezing every 1-2 hours. It happens whether I run a single client or multiple clients.

Hardware:
i7-950 OC'd to 3.8 w/ Hyper 212 cooler (Hyperthreading disabled)
Gigabyte UD3R MOBO (X58)
6GB Corsair Dominator RAM
Gigabyte GTX 670 2GB
256GB M4 SSD
2x WD Caviar Black 1TB HDD
X-fi Fatality soundcard
Corsair 850watt PSU
Asus VE247H Monitor
G15 Keyboard
G13 Gamepad
RAT 7 Mouse
Windows 7 64 Home

All drivers updated
Prime 95 stable overnight
memtest 86; no failures.
DPC latency test in the green

Oddly no windows exceptions are generated, the computer doesn't CTD, and windows system logs are not showing any errors during the time when the freezing occurs.

Crashes work themselves out like this: I'll be playing the game and then my monitor will go black which causes my entire machine to become unresponsive. This lasts anywhere from 10-20 seconds. My monitor will begin displaying the game correctly again at which point my game usually has 10FPS or less. This will only resolve itself by logging off and restarting the client(s). Recently this has also caused Chrome to crash forcing an application restart.
CCP Vertex
C C P
C C P Alliance
#164 - 2013-03-07 10:25:05 UTC
Neesa Corrinne wrote:
My client is still freezing every 1-2 hours. It happens whether I run a single client or multiple clients.

Hardware:
i7-950 OC'd to 3.8 w/ Hyper 212 cooler (Hyperthreading disabled)
Gigabyte UD3R MOBO (X58)
6GB Corsair Dominator RAM
Gigabyte GTX 670 2GB
256GB M4 SSD
2x WD Caviar Black 1TB HDD
X-fi Fatality soundcard
Corsair 850watt PSU
Asus VE247H Monitor
G15 Keyboard
G13 Gamepad
RAT 7 Mouse
Windows 7 64 Home

All drivers updated
Prime 95 stable overnight
memtest 86; no failures.
DPC latency test in the green

Oddly no windows exceptions are generated, the computer doesn't CTD, and windows system logs are not showing any errors during the time when the freezing occurs.

Crashes work themselves out like this: I'll be playing the game and then my monitor will go black which causes my entire machine to become unresponsive. This lasts anywhere from 10-20 seconds. My monitor will begin displaying the game correctly again at which point my game usually has 10FPS or less. This will only resolve itself by logging off and restarting the client(s). Recently this has also caused Chrome to crash forcing an application restart.


Hi Neesa, i'm afraid this dosent sound like the issue we have fixed and if your monitor is going black that suggests the video signal is being interupted which usually points to a hardware issue.

**CCP Vertex  |  Senior Development Manager ** | @CCP_Vertex
michael1991
Perkone
Caldari State
#165 - 2013-03-07 14:19:28 UTC  |  Edited by: michael1991
Problem Doesn't seem to be fixed still having socket closed issues

not worked since Retribution 1.1 release (Keep getting socket closed issues)

Worked with my ISP to try narrow down the problem, done multiple tests.

When i ping the server constant ping received while client is not open, once client is opened ping test times out.

Still waiting


Operating System:
Windows 8

Graphics Card:
Radeon HD 6530

Driver Version:
Driver Packaging Version 9.012-121219a-152192C-ATI
Catalyst Version 13.1


Number of Clients:
1

How long before the freeze/crash occurs?
1-3Mins

What are you doing when the freeze occurs?:
Always get Dual socket closed messages then client crashes as well as eve launcher goes offline
Neesa Corrinne
Nyx Legion..
Breakpoint.
#166 - 2013-03-07 14:21:01 UTC
CCP Vertex wrote:
Neesa Corrinne wrote:
My client is still freezing every 1-2 hours. It happens whether I run a single client or multiple clients.

Hardware:
i7-950 OC'd to 3.8 w/ Hyper 212 cooler (Hyperthreading disabled)
Gigabyte UD3R MOBO (X58)
6GB Corsair Dominator RAM
Gigabyte GTX 670 2GB
256GB M4 SSD
2x WD Caviar Black 1TB HDD
X-fi Fatality soundcard
Corsair 850watt PSU
Asus VE247H Monitor
G15 Keyboard
G13 Gamepad
RAT 7 Mouse
Windows 7 64 Home

All drivers updated
Prime 95 stable overnight
memtest 86; no failures.
DPC latency test in the green

Oddly no windows exceptions are generated, the computer doesn't CTD, and windows system logs are not showing any errors during the time when the freezing occurs.

Crashes work themselves out like this: I'll be playing the game and then my monitor will go black which causes my entire machine to become unresponsive. This lasts anywhere from 10-20 seconds. My monitor will begin displaying the game correctly again at which point my game usually has 10FPS or less. This will only resolve itself by logging off and restarting the client(s). Recently this has also caused Chrome to crash forcing an application restart.


Hi Neesa, i'm afraid this dosent sound like the issue we have fixed and if your monitor is going black that suggests the video signal is being interupted which usually points to a hardware issue.



I figured that this is the response I would get.

That's why I included little notes in this post such as "Prime 95 stable overnight" (Obviously the CPU is working flawlessly) and "memtest 86; no failures" (Obviously my memory is working flawlessly). Aside from that, I have also run Uningine Heaven DX 11 Benchmark with all options maxxed out without any crashes and in case it was a GPU memory fault I ran memtestG80 on my GTX 670 and it returned no GPU memory errors. I can, with an extreme amount of certainty, say that this is not a hardware error on my machine.

I'm a systems administrator for the US DoD. I have an MCITP in Windows 7 and an MCITP in Server 2008. I troubleshoot Dell R610 servers running Vsphere 5.1 which are fibered into FA S2040 database servers all day long. Not to mention I work on Dell M6300, M6400 and M6500 clients all day which come to my office with many various issues.

I can emphatically state that this issue has nothing to do with my machine. I can play World of Tanks, Civ 5, Borderlands 2, Skyrim with over 300 mods, Torchlight 2 and iRacing for hours upon hours with no issues whatsoever. When I load EVE, however, I WILL crash within 1-2 hours in the manner which I described above.

This issue is absolutely, with not a single shred of doubt, tied to the EVE application.
Cedric deBouilard
The Scope
Gallente Federation
#167 - 2013-03-07 15:49:02 UTC  |  Edited by: Cedric deBouilard
For the first time ever, I got an error message on Win8, saying that "CCPExe stopped working and now will be closed." after about 10 mins I got it again.

Both times, I had two clients running, both times it was the same account and the other instance of the client kept running without any errors.

Game first gets unresponsive and then the windows7 error pop-up comes up.
Ivana Brokeralot
State War Academy
Caldari State
#168 - 2013-03-07 16:39:11 UTC  |  Edited by: Ivana Brokeralot
Still happening here. Went to mine last night and got 2 white screen crashes within 20 minutes. Running 5 accounts this time, 1 minimized. Windowed mode 1600x900 across 4 monitors (was playing another game at the same time and on youtube with Chrome which did not crash).

Windows 7 x64
Ivy Bridge 3570K @ 4.7ghz
Asus Sabertooth Z77
2x WD Raptor 450 raid 0
16GB G.Skill
2x EVGA GTX670 FTW in SLI, but multi monitor mode and I manually put certain clients on certain GPU's through the graphics options.

Running Nvidia 313.96 drivers, all other drivers/system updates are up to date. I filed a bug report a week or two ago now, bugid: 154034

And before anyone mentions the overclock, this system has been stable for weeks and does not crash in other games that I multibox or single player AAA titles which push the system way harder than 5 Eve clients.

The second crash last night locked up the whole system.
Cmd Hermes
Interstellar SP Group
#169 - 2013-03-07 21:34:07 UTC  |  Edited by: Cmd Hermes
There aren't any problems today for me. With 8 clients in a fleet.
I didn't touch system I/O priorities, but I'm still playing with graphics totaly low. I mean, EVERYTHING are low or off same as sound. When I have sound on, I hear sound effects correct from 1 or 2 clients and from the others they corrupted or I hear some funny noise "blip....blops" LOL instead of normal sound effect (For exaple when I moving cargo/ore from one ship to another).
Since I'm not doing anything else that mining, I'm not the perfect example tho.
When activity increase in a client, things may change.
Shuin Pa
Mentally Imbalanced
#170 - 2013-03-08 01:36:25 UTC
2 clients running all day no crash.



Still having issues with running 3. Hell even running 2 is worse than it was running 3 prepatch.
It lags so bad that even keystokes typed in the chatbox are lagged.

Dissappointed,

Pa
Mexan Caderu
Garoun Investment Bank
Gallente Federation
#171 - 2013-03-08 05:06:04 UTC
Ivana Brokeralot wrote:

And before anyone mentions the overclock, this system has been stable for weeks and does not crash in other games


you got WHEA errors in your logs ?

and can you boot from a linux live cd/pendrive ?

In my case I could run Prime for hours, but in the background I'd get WHEA errors.. which went away when I increased the Vcore a bit. Then the same system would kernelpanic various linux distros I would try... which went away when I increased vcore a bit more

And now I can truly consider the system stable
Cmd Hermes
Interstellar SP Group
#172 - 2013-03-08 05:20:15 UTC
Neesa Corrinne wrote:
[quote=CCP Vertex][quote=Neesa Corrinne]My client is still freezing every 1-2 hours. It happens whether I run a single client or multiple clients.....This issue is absolutely, with not a single shred of doubt, tied to the EVE application.


it is bad code!!!! nothing else
Sergeant Acht Scultz
School of Applied Knowledge
Caldari State
#173 - 2013-03-08 11:28:02 UTC
Ran an account yesterday for a bit more than an hour with full graphic settings high -ERRYTHING !!

Did not experienced any freeze or crash, system had about 50 dudes in. Warped all around the place to force graphics load like 0 sun, 0 at belt full of rocks+miners+drones+wrecks, dock, undock

Full settings and without running Guru for a 20% OC GPU/Mem -standard gigabyte oc model FPS could drop down from 425 to 125 when loading at the belt but didn't experienced more than about 1sec screen freeze/recover.
Dock with ships hangar, this fps jumps from 475 to 950 without specific reason, undock is variable but still acceptable.

Since I've spent such little time connected I can't safely say freezes are gone for me but graphics just got boosted by using the last beta nVidia 314.14 that seems to improve by about 25% graphic performances, I guess whatever the fix you guys did that fixed the CPU stress +this driver improvement of GPU actually might have a positive effect overall.

removed inappropriate ASCII art signature - CCP Eterne
Ammonita Virosa
Cielcin
#174 - 2013-03-08 20:20:25 UTC
I have the exact same problem as Neesa Corrinne above.

I fly through a gate, screen will go black for a while, I get a graphics card driver restarting error message then things are ok again. If I play in windowed mode. I'f i play on full screen I have to reboot.

Worst issue I have had with eve since starting...a long time ago, and theres been some pretty crap issues.
Moonglum X
Common Minerals
#175 - 2013-03-08 22:15:25 UTC
CCP TerrorShark wrote:
Ahoy-hoy

I'm looking for some feedback on this issue today if people have some time to drop me a quick comment so I can get an idea how well this freeze has been addressed. That includes people who are fixed, if its sorted I would really like to know about it.

Likewise if this is still an issue for you, after you have downloaded the patch yesterday, and gameplay continues to stall under the same circumstances let us know below in a structured and informative reply so I can continue the investigation.

Much appreciated


After considerable time playing, I have had no more problems across 8 clients since the patch. Before the patch, I had a freeze consistently every 20 minutes.
Globext Carnitine
Viziam
Amarr Empire
#176 - 2013-03-09 03:15:12 UTC
I have been getting CTD and BSOD since the 1st this month.

Only good news is i only get CTD now for the past few days.

So whatever I patched FEB28-MAR01 screwed something up.
Kayrl Bheskagor
Hedion University
Amarr Empire
#177 - 2013-03-09 14:21:58 UTC  |  Edited by: Kayrl Bheskagor
Neesa Corrinne wrote:
CCP Vertex wrote:
Neesa Corrinne wrote:
My client is still freezing every 1-2 hours. It happens whether I run a single client or multiple clients.

Hardware:
i7-950 OC'd to 3.8 w/ Hyper 212 cooler (Hyperthreading disabled)
Gigabyte UD3R MOBO (X58)
6GB Corsair Dominator RAM
Gigabyte GTX 670 2GB
256GB M4 SSD
2x WD Caviar Black 1TB HDD
X-fi Fatality soundcard
Corsair 850watt PSU
Asus VE247H Monitor
G15 Keyboard
G13 Gamepad
RAT 7 Mouse
Windows 7 64 Home

All drivers updated
Prime 95 stable overnight
memtest 86; no failures.
DPC latency test in the green

Oddly no windows exceptions are generated, the computer doesn't CTD, and windows system logs are not showing any errors during the time when the freezing occurs.

Crashes work themselves out like this: I'll be playing the game and then my monitor will go black which causes my entire machine to become unresponsive. This lasts anywhere from 10-20 seconds. My monitor will begin displaying the game correctly again at which point my game usually has 10FPS or less. This will only resolve itself by logging off and restarting the client(s). Recently this has also caused Chrome to crash forcing an application restart.


Hi Neesa, i'm afraid this dosent sound like the issue we have fixed and if your monitor is going black that suggests the video signal is being interupted which usually points to a hardware issue.



I figured that this is the response I would get.

That's why I included little notes in this post such as "Prime 95 stable overnight" (Obviously the CPU is working flawlessly) and "memtest 86; no failures" (Obviously my memory is working flawlessly). Aside from that, I have also run Uningine Heaven DX 11 Benchmark with all options maxxed out without any crashes and in case it was a GPU memory fault I ran memtestG80 on my GTX 670 and it returned no GPU memory errors. I can, with an extreme amount of certainty, say that this is not a hardware error on my machine.

I'm a systems administrator for the US DoD. I have an MCITP in Windows 7 and an MCITP in Server 2008. I troubleshoot Dell R610 servers running Vsphere 5.1 which are fibered into FA S2040 database servers all day long. Not to mention I work on Dell M6300, M6400 and M6500 clients all day which come to my office with many various issues.

I can emphatically state that this issue has nothing to do with my machine. I can play World of Tanks, Civ 5, Borderlands 2, Skyrim with over 300 mods, Torchlight 2 and iRacing for hours upon hours with no issues whatsoever. When I load EVE, however, I WILL crash within 1-2 hours in the manner which I described above.

This issue is absolutely, with not a single shred of doubt, tied to the EVE application.


It's highly likely he has no clue what the benchmark results mean. It's also highly likely they have absolutely no clue what they've screwed up, again, this time, ad evidenced by the fact that their fix, fixed nothinig. Are you really surprised that they're trying to pass the buck and point at the customer as the source of the problem? LOL It's CCP.
Kayrl Bheskagor
Hedion University
Amarr Empire
#178 - 2013-03-09 14:31:05 UTC
CCP Vertex wrote:
Neesa Corrinne wrote:
My client is still freezing every 1-2 hours. It happens whether I run a single client or multiple clients.

Hardware:
i7-950 OC'd to 3.8 w/ Hyper 212 cooler (Hyperthreading disabled)
Gigabyte UD3R MOBO (X58)
6GB Corsair Dominator RAM
Gigabyte GTX 670 2GB
256GB M4 SSD
2x WD Caviar Black 1TB HDD
X-fi Fatality soundcard
Corsair 850watt PSU
Asus VE247H Monitor
G15 Keyboard
G13 Gamepad
RAT 7 Mouse
Windows 7 64 Home

All drivers updated
Prime 95 stable overnight
memtest 86; no failures.
DPC latency test in the green

Oddly no windows exceptions are generated, the computer doesn't CTD, and windows system logs are not showing any errors during the time when the freezing occurs.

Crashes work themselves out like this: I'll be playing the game and then my monitor will go black which causes my entire machine to become unresponsive. This lasts anywhere from 10-20 seconds. My monitor will begin displaying the game correctly again at which point my game usually has 10FPS or less. This will only resolve itself by logging off and restarting the client(s). Recently this has also caused Chrome to crash forcing an application restart.


Hi Neesa, i'm afraid this dosent sound like the issue we have fixed and if your monitor is going black that suggests the video signal is being interupted which usually points to a hardware issue.


It doesn't sound like the issue you fixed, because you didn't fix it. The only thing that half way works is drag and drop. That's it. Jumping and docking still doesn't work. The "patch" you had running on the test server was worse than what you were running on tranquility. The client windows still flash on and off individually, going non-responsive, turning black, and in no particular order or pattern. Performance is worse after this patch than the older patch that screwed everything up in the first place. I could run 10 clients, now I can barely run 5 with constant screen freezes and framerates less than 5 fps. Memory usage is worse with this latest "patch" (not a fix) and the clients are still cpu hogs. Memory usage per client is up. CPU usage per client is up. CPU usage is 100% and stays pinned at that, which is why the client is freezing and producing ****** framerates. What ever you screwed up (among the scores of new bugs you produced) is causing the client problems. Look at what you changed, and see if you can figure out what you did to break the client, AGAIN. If you can't figure that out, maybe hire a couple Goons to show you how to do it.
chuckfinleyrocks
Aliastra
Gallente Federation
#179 - 2013-03-09 21:00:49 UTC
the permanent not responding white screens are gone, i do still get tempoary 15-20 second not responding, then the game comes back, and today for 1 instance i was mining ice with a 2nd account on the same computer and doing PI, when suddenly PI disappeared and i was docked in a station with a full load of ice way before i should have had a full load, then about 30 seconds later PI reapearred and i was back mining ice like nothng happened. When i was docked i couldnt do anything in station, and wasnt controlling the ship, there was no warp to and dock, i was just suddenly in staiton, then just as suddenly back in PI. Running 2 clients, windows vista pro 64 bit, evemon and eft were loaded in background, along with the eve launcher, in fleet, nvidea deforce 8800 gts 512 graphics card, intel core 2 quad q6700 cpu. the other client didnt change at all, also had the PI screen loaded up with that client.
Globext Carnitine
Viziam
Amarr Empire
#180 - 2013-03-10 01:30:01 UTC
One thing that i can say for sure is my system is working much harder than it used to. My fans run at higher throttle, which before my system was generally quiet running EvE. I saw some threads about memory/cpu usage and could agree there is something fishy there.