Market Discussions

Push Interstellar Network - Moving your stuff around since 2011.

Being New Eden's premium courier service, we have decided to present you with a list of changes that we are making in the new fiscal year of 2013.

Please scroll to the bottom of the next post for a TL;DR version of this. We appreciate your reading the entire post however, as we detail out thought process and reasoning here.

Push Industries, founded in 2011 aimed at being the fastest and most personable courier service in New Eden. We have battled countless threats to the courier service, namely big corporations who think complacency is the key to success. Since then we have beaten our competitor's average delivery times, put a dent in the overall private courier sector - moving over 33,000 contracts since we opened last year - and created new job opportunities for the denizens of New Eden. We have used that time to hone our freight service to become something that is not only attractive to clients who want stuff moved quickly, but also to clients who want larger volumes moved everywhere.

Highsec service

To begin, I would like to introduce everyone to our newest tier of highsec service:

PushXL

A portmanteau of PushX and XL, PushXL is our most voluminous highsec offering. Cramming 980,000m3 of goods into one ship, we hope to allow mainly individuals to move extremely large hangars of goods or maximum freight loads of inventory from point A to point B quickly and efficiently. Our PushXL service caters directly to the largest freight demands. Our finest pilots who can pilot up to 980,000m3 in their freighter stand by to accept these contracts and move them in an expedient manner across the galaxy.

Because of this we offer a premium price for a premium service. Whereas 860,000m3 would cost 500,000 ISK, having to split 980,000m3 into two loads would cost twice that (1,000,000 ISK.) We offer the individual client a large savings: 750,000 ISK per warp, per PushXL load (ten jumps would be 7.5 million ISK.) That is everything in one trip. It gets to its destination quickly, and all at once.

To balance out PushXL, we are lowering our maximum standard freight load to 860,000m3. This is an ever-so-slight increase in price (4.5%.) This minimal price increase is to help alleviate the delivery times so you get your stuff delivered faster. Not all freighters are created equal, especially in the case of the Providence and the Fenrir. With this change expect to see your freight delivered faster as more pilots will have access to it. Believe it or not, while we wish for every contractor we have to have maxed out Caldari Freighter 5, some are just getting by with Amarr Freighter 3, or Minmatar Freighter 4. This is to help assist our clients in the more rapid delivery of their packages.


Lowsec/Nullsec service

Push Industries offers extreme value to clients who operate out of lowsec and nullsec. Our most elite pilots zipping around in Blockade Runners and Deep Space Transports have had their voices shouting probably the loudest as they move around some of the most dangerous courier contracts in all of New Eden. Because of this, some things had to change in order to enable us to continue to offer service to our clients.

Jump Freight has been and remains to be one of Push Industries' finest services. Offering clients the ability to issue contracts for both highsec and nullsec to the same corporation means that creating contracts is a breeze, and we hope that our pilots get to know our clients on a professional level. We have been closely monitoring our jump freight service over the past year and we have noticed that there are some small changes we must make in order to remain competitive in the business. We are raising our prices from 50,000,000 base price to 60,000,000 base price. We find this is still far below the standard price for jump freight in the courier business, and we offer a rush service just puts gravy on the potatoes. For only 30,000,000 ISK more, the courier contract can be moved to the top of the queue and rushed out immediately.

Just to give an idea of what our competitors charge, a contract from Jita to Barleguet for a 320,000m3 contract right now would run 75,000,000 ISK. With Push Industries, the same contract (including an additional 17,500m3 of space) would only be 60,000,000 ISK. This only gets better with distance. For Jita to Naga (pretty much as far away from Jita as you can get) the price from our competitors would be 125,000,000 ISK. With Push Industries, only 60,000,000 ISK. We pride ourselves on quality of service, and we understand any lowsec system is the same as the lowsec system next door. We continue to offer service to each and every lowsec system in New Eden with no exceptions.

For nullsec we are making a similar increase, raising our rates from 100,000,000 ISK per courier to 120,000,000 ISK per courier. This is still as much as a 30% savings over our biggest competitor. Push Industries continues to be the leader in making prices competitive, showing that we have what it takes to move your stuff from point A to point B in a flash.

Moving to smaller packages, Push Industries is raising the price that is required to move a package in a Deep Space Transport through lowsec. Packages that are between 9,000 and 25,000m3 will now cost 5,000,000 ISK per lowsec warp, up from 2,500,000 ISK. The reason for this is that we can handle them outside of the jump freighter queue, while preserving their independent small size. This allows the pilot handling the package to treat them with respect and expediency while at the same time commanding a price that demands the same. Because this only affects lowsec warps, we believe that it is still an extremely competitive price whereas even our own jump freight service would take more than ten jumps through lowsec and forty through high to break even on price, as jump freight contracts have a fixed rate.

Reserved

Been following and reading about you guys since the beginning. Hope to see you around!

Since you're opening a discussion, let me reply to some of your statement in here.



That may have been true for your first 4-5 months, but since last spring, your completion time is rather erratic.

Your stat on "completed under 12h" went from 85% to 67.5% in about 6 months, meaning that the level of service greatly dropped. Where red frog went from 60% to 75% in the same period. (approximative numbers)

Red Frog Freight queue is almost always under 12h.



You had to cancel that service for months to null, and it was really crappy for low. I sure hope you get yourself some really good JF pilot, because for a "finest services", we've seen better.



Yet, if you take a contract from Jita to Otou, it's only 50m isk with Black Frog. Our price are based on the number of cyno jump required. If your null pilot feel fine with a deep stain contract taking 4-5 cyno jump in and back for a mere 120m, lucky for you. Using Red Frog for the high-sec part is usually a way to save greatly on the price!

and finaly, the reason why I decided to reply :



Your model is interesting, but you're lacking some strong leadership. You went awol for how many months? In that time, Push did as I predicted, you burned a lot of your pilots, your queue went to 3 days olds for many weeks, including high-sec contracts.

You accused me of stealing your pilot in your review thread, yet i've never even spoked to one of your pilot before they decided to switch over. I've convoed Zack once (i'm sure you remember), since he was hanging out in our recruitment channel. It's the pilot themselves that decide to switch to the best freight corp.

Red Frog moved, in the last 2 months, more then you moved last year, and faster too. We got the data to prove it, 15 months later, you're still bragging about stats that you can't provide. And we know why: they wouldn't backup your claim for the last 6 months. The players are not dumb, even if some of your customers are claiming that they've waited days to have their contracts completed with Red Frog (which is not true), they are still coming back days after days. Our number went, since you arrived, from around 220 contracts per day to 700. you are still under 80 most of the days after 15 months.

So, complacency? Really? When the freighter ganks were going strong, what did you do? Oh right, you continued to double-wrap, and you lost many freighters that way. what did WE do, the complacency corp? We started an in-corp insurance for our pilot, so that they wouldn't lose everything if they were badlucked. We stoped double-wraping, even tho it's not the best way to do exchange contracts wrap.

So there you go. I'm glad you seem to got things back on track compared to last summer/fall, but stop with the bragging and the false facts, it's really unnecessary.

Yes i'm sure all their freighters are in corp!

I've noticed a fairly common need for a hotshot service. There's been many cases where there's an ongoing concern, either in space or stuck in a station scrambling to get something like some blue pill or a neut or you're locked down by someone but they can't break your tank and you need an Orca to show up and let you refit a warp core stab.

Or if you're dragging Orcas around it might even be worth it to be able to drop someone a logi boat or an Ashimmu or something similar.

The pilots would have to be ready to move quickly, but if you or your competitors took this on I'm sure there would be some decent demand, especially among those in my line of work.

Thoughts on this? Do you feel this is feasible?

Just thought I'd chime in, since this is essentially an ad for Push, and does attempt to score points at Red/Black Frog's expense. I won't make any specific comments about Push, since I've never used their service. But I've used both Red and Black Frog services a number of times, generally for moving tons of ships, mods, and ammo around for PvP purposes on an alt. Not only have they always been extremely prompt in their service, but I've never felt that I didn't receive the value in service that I paid in contract reward.

Personally, I feel that, in trying to undercut the Frog services, some of the pricing policies Push engages in are rather exploitative of their workforce. I'd rather pay a premium for shipping, knowing that I'm nurturing a service that's prompt, professional, and is going to be there for the long haul, than underpay and always be wondering when the camel's back is going to break, and either the delivery time will become erratic, or haulers will get sloppy trying to cut corners and lose my goods in a gank.

I'm not saying that the latter case necessarily describes Push's hauling service. It might be absolutely stellar the vast majority of the time. But I worry that it won't always be, when I need it to be, whereas I've never had that worry about the Frog services in the past. They seem to be very proactive about making sure their haulers are taken care of, rather than just trying to give customers the absolute lowest possible prices all the time. That's something I'm down with ethically, as well as just in terms of it being a sound method for keeping a business standing in the long-term. You compensate people well as an investment in the future of the corporation.

First, the service is prompt, or definitely gets there when it says it's going to get there. Second, the package gets handled such that the risks of having it go undelivered are minimized.



That would be one way.



Collateral only helps me not lose the value of the cargo, and of course I use it on every courier contract I make. But If I need goods delivered promptly and they get destroyed/stolen in a freighter gank, that time wasted is itself an inconvenience, one that loses me time, and perhaps even money if I was having the goods transported to take advantage of a limited opportunity for profit.



Reliability is not an invisible value. It's value that you can see and experience every time your cargo gets where you want it to be promptly and with a minimum of fuss. And again, I'm not saying that Push can't, the vast majority of the time, offer just that type of service. Rather, I think that the way they run their business is set up to make my wallet temporarily happy, at the expense of the people who are actually shipping my stuff, and on whom all of those factors I just discussed ultimately depend. I'm questioning whether that's a sustainable practice in a line of business where courier-to-customer service is such a key element. Do I want to have my goods in the hands of somebody who resents having to make several more jumps for the same reward, or someone who is getting paid properly for the work they've actually done?

I understand you worried that the perception of "low-pay" of your pilot may encourage stupidity.

Which is why i use haulers channel, no middlemen, just a bunch of duders that fly multiple freighters. most fly at the keys. some dude said last night he had 30b in collateral available to him, with multiple freighters. I Idle in there coz i often have one of my freighters running from jita to amarr empty, (most of the time i haven't the colateral for contracts, as im ballsdeep in buy orders or manufacturing items.)

Gotto remember dude its a game, all these words claiming couriers are "professional", and "underpaid" when they are anything but is laughable

looking forward to updating the story thread with this. (company vs company of course :p nothing to do with you Mu-shi)

Well that's great i guess, Red frog has turned some of its customers into advocates.

My Buddies recently had an interaction with Blackfrog? the nullsec one. He had some crap delivered to backwater syndicate, considering the scale, the risk involved for the JF pilot, the cyno alts etc, its a pretty epic task to do that for people you don't know, rate up there with western Union, the highsec one tho not so much, anyone can do that afk with a freighter. Those that have been involved in nullsec logistics would know its quite a task, some of the systems require mid points in space etc, thats no easy thing to set-up as a neutral entity.

Red frog has been a "household name" if you will for quite some time, will be interesting to see if the reduction in prices (you noted, i'm sure as sh+t not reading that wall of text about freighters) to see if more volume moves over to red frogs "competitor" push industries.

The response from the red frog guy, pretty confrontational, i would imagine spies in each camp, and much sabotage in the future. It wouldn't be hard to get a shortlist of the pilots just by idling & sending a few contracts about, would be a great thing to see these 2 duke it. one could probably even afford to pay a merc corp to gank the enemy freighters.

nah that isn't gonna happen.... only in my story thread ... :D