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Issues, Workarounds & Localization

 
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EVE Client freeze/crash issues - Retribution 1.1

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Cmd Hermes
Interstellar SP Group
#61 - 2013-02-27 13:26:12 UTC  |  Edited by: Cmd Hermes
I have already an open case in this issue.
as someone else already mentioned, in multiple EVE instances, only one at a time client freezes and stop working (somehow randomly, I think when more CPU needed from certain client).

System configuration
Intel Core i3-3220 CPU@ 3.30GHz
CPU's - 4
Installed Memory Ram - 8158 MB (8GB)
OS- Windows 7 PRO 64bit GR - build 7601
Graphics adapter - NVIDIA GeForce GT630/4GB memory

I tried many things to find a temp solution at least.
The problem solved by changing I/O priorities manualy in ExeFile.exe (for each running client it's another instance).
Set priority to HIGH for all open clients (ExeFile.exe).

I've played with 8 clients for 10 hours and there wasn't any freeze Smile
How to change I/O priorities info you can find here

http://www.wikihow.com/Change-Process-Priorities-in-Windows-Task-Manager

Attention!
Microsoft doesn't recommend such action, something like that can make your system unstable, but if you have that PC only for EVE online it's a temporary solution.
Aineko Macx
#62 - 2013-02-27 13:33:47 UTC  |  Edited by: Aineko Macx
I've experienced freezing now multiple times on two different computers. Alliances members are also constantly freezing, making it difficult to, for instance, fleet warp away a gang of 50 without losing someone...

In all cases no crash dump file gets generated. Also, the freeze alone is NOT causing a disconnect, that only happens after the user kills the eve process.

Computer 1:
OS: Windows 7 64-bit Ultimate
GPU: Radeon HD6950
Driver Version: 13.1 and 13.2beta6
Number of Clients: 1
RAM: 8GB
How long before the freeze/crash occurs?: Probably at least an hour in all cases.
What are you doing when the freeze occurs? The last two cases: Sitting in a gang of ~50 carriers, cap transferring; taking part in a 1000+ pilot fight, with probably 300 ships on grid at the moment of freeze.

GFX Settings: http://tinypic.com/view.php?pic=bed5s4&s=7

Computer 2:
OS: Windows 7 64-bit Ultimate
GPU: Radeon HD7850
Driver Version: 13.1 and 13.2beta6
Number of Clients: 1
RAM: 16GB
How long before the freeze/crash occurs?: Probably at least an hour in all cases.
What are you doing when the freeze occurs?: Last three cases: In a BS fleet of about ~150, just aligning, no fighting; sitting in a gang of 50 carriers, cap transferring; fleet of 150 sitting on a titan waiting for bridge.

GFX Settings: Same as above, but 1680x1050 fullscreen

I'll keep an eye on the process CPU and memory utilization next time it happens.

iveeCore 3.0: The PHP engine for industrial activities and CREST library
Cmd Hermes
Interstellar SP Group
#63 - 2013-02-27 14:27:40 UTC
Cmd Hermes wrote:
I have already an open case in this issue.
as someone else already mentioned, in multiple EVE instances, only one at a time client freezes and stop working (somehow randomly, I think when more CPU needed from certain client).

System configuration
Intel Core i3-3220 CPU@ 3.30GHz
CPU's - 4
Installed Memory Ram - 8158 MB (8GB)
OS- Windows 7 PRO 64bit GR - build 7601
Graphics adapter - NVIDIA GeForce GT630/4GB memory

I tried many things to find a temp solution at least.
The problem solved by changing I/O priorities manualy in ExeFile.exe (for each running client it's another instance).
Set priority to HIGH for all open clients (ExeFile.exe).

I've played with 8 clients for 10 hours and there wasn't any freeze Smile
How to change I/O priorities info you can find here

http://www.wikihow.com/Change-Process-Priorities-in-Windows-Task-Manager

Attention!
Microsoft doesn't recommend such action, something like that can make your system unstable, but if you have that PC only for EVE online it's a temporary solution.


Note: only one or two EVE clients can be maximized at a time and I have all graphics off or low.
Also disable LOD - particles- camera shake and effects. Sound can be on but I see better results with sound also off.
That's sucks...but at least we can play till fix comes.
Petra Hakaari
Stalking Wolfpack
#64 - 2013-02-27 18:53:46 UTC
Cmd Hermes wrote:
sucks...but at least we can play till fix comes.



Yeah, the thing is that this has been happening for a few days already and today they released a patch, when they announced it couple days ago i thought, great, I'll be able to play again...

Yet here we are.

Because tities .
CCP Habakuk
C C P
C C P Alliance
#65 - 2013-02-27 19:01:31 UTC  |  Edited by: CCP Habakuk
Hi,

While we have made a bit of progress in looking into this (it happened for example once on my machine), we need to ask you for a bit more information to be able to resolve this faster.
Please respond with following information, if you experiencing freezing clients (which do not recover at all):

  • Number of running clients, when the freeze happened:
  • Full screen / windowed / fixed window:
  • Was the client minimized, when the freeze happened?
  • Audio enabled? (on how many clients?)
  • Was the character of the frozen client in a fleet?

Several of you have already given some of this information in earlier posts, but it would be great to have a bit more info on this.

Thanks!

CCP Habakuk | EVE Quality Assurance | Team Five 0 | (Team Gridlock)

Bug reporting | Mass Testing
Sexy Moaning
The Crystal Empire
The Crystal Empire.
#66 - 2013-02-27 20:33:22 UTC
CCP Habakuk wrote:

Number of running clients, when the freeze happened:

6

CCP Habakuk wrote:

  • Full screen / windowed / fixed window:

    • Fixed Window

    CCP Habakuk wrote:

  • Was the client minimized, when the freeze happened?

    • I almost always get freeze on inactive EVE client window (only one time on active window).

    CCP Habakuk wrote:

  • Audio enabled? (on how many clients?)

    • Disabled - on all clients

    CCP Habakuk wrote:

  • Was the character of the frozen client in a fleet?

    • Yes, everytime.
    Sasha Vikos
    Regiment Of Naga Association
    OnlyFleets.
    #67 - 2013-02-27 21:19:15 UTC
    CCP Habakuk wrote:
    Number of running clients, when the freeze happened:

    2

    CCP Habakuk wrote:
    Full screen / windowed / fixed window:

    Full screen

    CCP Habakuk wrote:
    Was the client minimized, when the freeze happened?

    It usually happening during an Alt Tab

    CCP Habakuk wrote:
    Audio enabled? (on how many clients?)

    Yes, on both

    CCP Habakuk wrote:
    Was the character of the frozen client in a fleet?

    No for both
    Kallehd
    eM' Roid Extraction Services
    #68 - 2013-02-27 21:43:10 UTC
    CCP Habakuk wrote:
    Hi,

    While we have made a bit of progress in looking into this (it happened for example once on my machine), we need to ask you for a bit more information to be able to resolve this faster.
    Please respond with following information, if you experiencing freezing clients (which do not recover at all):

    • Number of running clients, when the freeze happened:
    • Full screen / windowed / fixed window:
    • Was the client minimized, when the freeze happened?
    • Audio enabled? (on how many clients?)
    • Was the character of the frozen client in a fleet?

    Several of you have already given some of this information in earlier posts, but it would be great to have a bit more info on this.

    Thanks!



  • Number of running clients, when the freeze happened:
    • 2

  • Full screen / windowed / fixed window:
    • Windowed

  • Was the client minimized, when the freeze happened?
    • No

  • Audio enabled? (on how many clients?)
    • Both

  • Was the character of the frozen client in a fleet?
    • Both in fleet
    Shuin Pa
    Mentally Imbalanced
    #69 - 2013-02-27 22:33:25 UTC  |  Edited by: Shuin Pa
    CCP Habakuk wrote:
    Hi,

    While we have made a bit of progress in looking into this (it happened for example once on my machine), we need to ask you for a bit more information to be able to resolve this faster.
    Please respond with following information, if you experiencing freezing clients (which do not recover at all):

    • Number of running clients, when the freeze happened:
    • Full screen / windowed / fixed window:
    • Was the client minimized, when the freeze happened?
    • Audio enabled? (on how many clients?)
    • Was the character of the frozen client in a fleet?

    Several of you have already given some of this information in earlier posts, but it would be great to have a bit more info on this.

    Thanks!


    Running Clients: 2 (It would be 3 but since the update I cannot run 3. too CPU intensive now)
    Fixed Window Dual screen (1 HD 1 SD)
    Minimized? Good question. I will be aware for the next time.
    Audio Enabled? YES on both
    Fleet? Fleet does not matter. Last night I had 2 whiteouts first time in fleet second was not in fleet.

    Log server was running and I just noticed that I can upload zipped files in a bug report. I'll do this and edit this post with the bug report later when I have time.
    StarBugs
    Viziam
    Amarr Empire
    #70 - 2013-02-28 00:18:16 UTC
    Number of running clients, when the freeze happened:

    6.

    Full screen / windowed / fixed window:

    Fixed Window.

    Was the client minimized, when the freeze happened?

    Yes.

    Audio enabled? (on how many clients?)

    Audio On at 6 Clients.

    Was the character of the frozen client in a fleet?

    At the most Time Yes.
    Logix42
    Taxation Damnation
    #71 - 2013-02-28 00:40:11 UTC
  • Number of running clients, when the freeze happened: 1
  • Full screen / windowed / fixed window: Fixed window
  • Was the client minimized, when the freeze happened? No
  • Audio enabled? (on how many clients?) Yes
  • Was the character of the frozen client in a fleet? Yes, was in a HQ incursion fleet

    • Go beyond the edge of space... Explore
    Jerculees
    Common Minerals
    #72 - 2013-02-28 03:01:02 UTC  |  Edited by: Jerculees
    Computer 1
    Number of running clients, when the freeze happened:
    2

    Full screen / windowed / fixed window:
    Windowed

    Was the client minimized, when the freeze happened?
    No

    Audio enabled? (on how many clients?)
    Disabled on all clients, onboard Realtek Digital Audio

    Was the character of the frozen client in a fleet?
    Yes


    Computer 2
    Number of running clients, when the freeze happened:
    5

    Full screen / windowed / fixed window:
    Windowed

    Was the client minimized, when the freeze happened?
    No--1 client maxed on 27" monitor using GTX680-1, 4 clients cascaded on 24" monitor using GTX680-2

    Audio enabled? (on how many clients?)
    Disabled on all clients, onboard HD Audio

    Was the character of the frozen client in a fleet?
    Yes
    Taredi Lazair
    Hedion University
    Amarr Empire
    #73 - 2013-02-28 03:18:23 UTC  |  Edited by: Taredi Lazair
    Computer 1
    Number of running clients, when the freeze happened:
    1-10

    Full screen / windowed / fixed window:
    full screen

    Was the client minimized, when the freeze happened?
    yes

    Audio enabled? (on how many clients?)
    Audio off 1-10

    Was the character of the frozen client in a fleet?
    Yes

    Computer 2

    Number of running clients, when the freeze happened:
    1-10

    Full screen / windowed / fixed window:
    fixed window

    Was the client minimized, when the freeze happened?
    no

    Audio enabled? (on how many clients?)
    Audio off 1-10

    Was the character of the frozen client in a fleet?
    Yes
    Leela O Turanga
    Center for Advanced Studies
    Gallente Federation
    #74 - 2013-02-28 03:21:43 UTC
    CCP Habakuk wrote:
    Hi,

    While we have made a bit of progress in looking into this (it happened for example once on my machine), we need to ask you for a bit more information to be able to resolve this faster.
    Please respond with following information, if you experiencing freezing clients (which do not recover at all):

    • Number of running clients, when the freeze happened:
    • Full screen / windowed / fixed window:
    • Was the client minimized, when the freeze happened?
    • Audio enabled? (on how many clients?)
    • Was the character of the frozen client in a fleet?

    Several of you have already given some of this information in earlier posts, but it would be great to have a bit more info on this.

    Thanks!


    - 2 clients
    - fixed window
    - no for both
    - audio on both
    - no for both
    Cmd Hermes
    Interstellar SP Group
    #75 - 2013-02-28 05:26:54 UTC
    Number of running clients, when the freeze happened: 8

    Full screen / windowed / fixed window: fixed window

    Was the client minimized, when the freeze happened? No

    Audio enabled? (on how many clients?) No

    Was the character of the frozen client in a fleet? Yes - all the times
    Solanarrr
    Caldari Provisions
    Caldari State
    #76 - 2013-02-28 05:39:41 UTC
    CCP Habakuk wrote:
    Hi,

    While we have made a bit of progress in looking into this (it happened for example once on my machine), we need to ask you for a bit more information to be able to resolve this faster.
    Please respond with following information, if you experiencing freezing clients (which do not recover at all):

    • Number of running clients, when the freeze happened:
    • Full screen / windowed / fixed window:
    • Was the client minimized, when the freeze happened?
    • Audio enabled? (on how many clients?)
    • Was the character of the frozen client in a fleet?

    Several of you have already given some of this information in earlier posts, but it would be great to have a bit more info on this.

    Thanks!


    6
    Windowed
    No
    Yes - 6
    no

    I think I've figured out the crashing problem at least on my end. ANY of the clients that are running on core 1 will always crash almost immediately. All other clients are stable. After switching all of the clients to cores 2-4 (I have an ivy bridge i5) I have experience no more crashes, whereas I was getting them almost always right after logging in before (on whatever client was on core 1).
    Rain6637
    GoonWaffe
    Goonswarm Federation
    #77 - 2013-02-28 06:04:24 UTC
    interesting. core switching is a topic being discussed currently, here

    Help, I can't download EVE

    President of the Commissar Kate Fanclub

    PLEX: A Giffen good? (It's 1B?)
    Cmd Hermes
    Interstellar SP Group
    #78 - 2013-02-28 06:10:28 UTC
    Solanarrr wrote:
    CCP Habakuk wrote:
    Hi,

    While we have made a bit of progress in looking into this (it happened for example once on my machine), we need to ask you for a bit more information to be able to resolve this faster.
    Please respond with following information, if you experiencing freezing clients (which do not recover at all):

    • Number of running clients, when the freeze happened:
    • Full screen / windowed / fixed window:
    • Was the client minimized, when the freeze happened?
    • Audio enabled? (on how many clients?)
    • Was the character of the frozen client in a fleet?

    Several of you have already given some of this information in earlier posts, but it would be great to have a bit more info on this.

    Thanks!


    6
    Windowed
    No
    Yes - 6
    no

    I think I've figured out the crashing problem at least on my end. ANY of the clients that are running on core 1 will always crash almost immediately. All other clients are stable. After switching all of the clients to cores 2-4 (I have an ivy bridge i5) I have experience no more crashes, whereas I was getting them almost always right after logging in before (on whatever client was on core 1).


    I see what you mean and I realize that the ExeFile.exe process swithcing cores so frequently like crazy and all others are stable to one core.
    Mexan Caderu
    Garoun Investment Bank
    Gallente Federation
    #79 - 2013-02-28 06:24:31 UTC
    Number of running clients, when the freeze happened:
    2
    Full screen / windowed / fixed window:
    Windowed
    Was the client minimized, when the freeze happened?
    freeze client was in-play at the freeze times, so not minimized
    Audio enabled? (on how many clients?)
    enabled, on both. But eve voice and music disabled on both.
    Was the character of the frozen client in a fleet?
    Yes
    Peit Dowkol
    Aliastra
    Gallente Federation
    #80 - 2013-02-28 07:19:47 UTC
    I've also experienced the 'hanging' Captains Quarters since 1.1.2. has been deployed.
    I also submitted an in-game bug report. However, I've just used the EVE repair tool and it's fixed the problem.

    Sad bloody-well should have done this first, I reckon.