Assembly Hall

Problem: A player who has returned from a security mission offered by a locator agent receives a confusing message. Specifically, they are told something to the extent of (paraphrasing) "You realize you have not yet completed the mission I assigned you?" and offered two choices, View Mission and Locator Service. This may lead a player who has achieved all of the objectives to believe that there were objectives left incomplete. This can be frustrating, especially when mission objectives can already be confusing to new players.

Example: New player on trial account is assigned a mission to kill the NPCs and bring back X item. Player kills all of the NPCs, and warps off, thinking the mission is complete. After making two jumps back to the mission hub, he tries to turn in the mission to the agent who happens to be a locator agent. The agent asks, "You realize you have not yet completed the mission, right?" New player checks the mission objectives and realizes their error. Player makes two jumps back to the mission space and retrieves the item, then makes two jumps back to the mission hub. Player receives the identical message from the agent, "You realize you have not yet completed the mission, right?" Player checks the mission objectives. The look complete. There's a green check! Player rants, "This game is broken." and logs off. One less potential subscriber.

Solution: Change the message to be neutral on the subject of whether the objectives have been completed or not. For example, "Hello (name) have you completed your mission yet?" This way, there is no text which may imply that the mission objectives have not been completed.

Yes, but I think you are forgetting what it's like to be playing Eve on day one.

+1