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Issues, Workarounds & Localization

 
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EVE Client freeze/crash issues - Retribution 1.1

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Rain6637
GoonWaffe
Goonswarm Federation
#21 - 2013-02-23 21:50:03 UTC
Sya Voltari
Astronautical and Geological
#22 - 2013-02-24 00:29:48 UTC
I am running to clients on 2 PC's with Win 7 x64 and the client crashes on both :(
chuckfinleyrocks
Aliastra
Gallente Federation
#23 - 2013-02-24 02:10:25 UTC
I use a windows vista 32bit desktop that runs 2 accounts sometimes, no gray screen, although sometimes takes over a minuteto get the market screen to load. a windows 7 64 bit laptop that runs 3 accounts fine, no change, and a vista pro 64 bit that ran 2 accounts great, now cant go half an hour before one stops moving, and if i click on the screen it goes gray, then says unresponsive, but character is in space still following last command given. when i load the launcher and log in as that charater, it fianlly shows that he is logging off on the contact notice icon. sometimes the character that is unresponsive, instead of going gray screen, the screen shows the ship suddenly docked even though no request to dock was entered, then goes gray screen.
Aramatheia
Tiffany and Co.
#24 - 2013-02-24 03:20:19 UTC
Mexan Caderu wrote:

I believe the freezes are rather frequent insome circumstances. In the incursion HQ fleet I tend to frequent there is usually one "white lockup" every 5-10 minutes.


I wonder if this is also happening to the guys doing fleet battles out in low/null, if not, then perhaps its something specific with the sansha npc or other incursion specific coding thats somehow broken?. I havent actually seen any one post about thier low/null fleet suffering frozen pilots yet though
Kanui Liholiho
Brutor Tribe
Minmatar Republic
#25 - 2013-02-24 11:59:05 UTC
Operating System: OSX 10.7.5
Graphics Card: Radeon 5750
Driver Version: 01.00.417
Number of Clients: 1
How long before the freeze/crash occurs? Varies from 1min after login to 20mins
What are you doing when the freeze occurs?: Happens while docked or in space, seems somewhat random, whether I am actively doing something or set to autopilot across a few jumps.

Tried fullscreen/windowed, thought it might be cmd+tabbing but even if I dont do it I still lock up, it also happens on my second computer (macbook pro 13'' OSX 10.7.5)

Have not attempted to install on iMac under windows bootcamp yet...but i suppose it is a last resort
Petra Hakaari
Stalking Wolfpack
#26 - 2013-02-24 13:58:42 UTC
Aramatheia wrote:
Mexan Caderu wrote:

I believe the freezes are rather frequent insome circumstances. In the incursion HQ fleet I tend to frequent there is usually one "white lockup" every 5-10 minutes.


I wonder if this is also happening to the guys doing fleet battles out in low/null, if not, then perhaps its something specific with the sansha npc or other incursion specific coding thats somehow broken?. I havent actually seen any one post about thier low/null fleet suffering frozen pilots yet though



Not really, ive had crashes on my second account while mining ice...

I've solved the issue by setting all graphical configurations to lowest detail possible.

Because tities .
Sergeant Acht Scultz
School of Applied Knowledge
Caldari State
#27 - 2013-02-24 17:04:40 UTC  |  Edited by: Sergeant Acht Scultz
@ CCP Vertex

Day after my last post this restarted again. I get again, with a single client and nothing else running, +55°C CPU and EVE.exe just blowing my CPU for over 45% dock at station and higher when running mission sites/anoms.

This annoying little thing just lead to a stupid Enyo loss to rats because client couldn't recover after a couple minutes (+/-2), yep not seconds but minutes this time.

Well I guess I'm again not aloud to log in null for whatever activity -_-'

Edit: My bug report for this issue is updated with as much info as I can provide (wasn't that much) -N - 154054

removed inappropriate ASCII art signature - CCP Eterne
Kallehd
eM' Roid Extraction Services
#28 - 2013-02-24 22:16:25 UTC
chuckfinleyrocks wrote:
if i click on the screen it goes gray, then says unresponsive, but character is in space still following last command given. when i load the launcher and log in as that charater, it fianlly shows that he is logging off on the contact notice icon.


I get the exact same thing.

Operating System: Windows 7 Ultimate 64 bits
CPU: Intel I7-2600K 3,4Ghz
RAM: 16Gb
Graphics Card: ASUS GTX580 DirectCU II (ENGTX580 DCII/2DIS/1536MD5)
Driver Version: 314.07
Number of Clients: 2
How long before the freeze/crash occurs? Random. Ranges from 5 minutes to a couple of hours.
What are you doing when the freeze occurs? Haven't been able to pinpoint any actions to reproduce the client freeze, sometimes I'm just alternating through the windows, sometimes it just freezes mid way through any regular action (locking something, aligning, warping, docking).

The freeze generates no dump file.

Given the specs on my hardware I'm assuming it's not lack of raw hardware resources, but I do run the clients maxed out on the graphics settings (including the AA). I'm going to try setting all the graphics settings to minimum and see if it still freezes. If it doesn't, I'll start moving up the settings until it does freeze and try to pinpoint what's causing it.
Shuin Pa
Mentally Imbalanced
#29 - 2013-02-25 01:15:35 UTC  |  Edited by: Shuin Pa
Operating System: Win7 (Ver: 6.1.7601 / sp1 Build 7601)
Graphics Card: AMD Radeon HD6570
Driver Version: 8.980.0.0
Number of Clients: See below
How long before the freeze/crash occurs? It's random
What are you doing when the freeze occurs?: Mining Ice

CPU: Anthlon 64x2 3800+

Number of clients: I used to run 3 on the same box 2 on the HD screen (same exe file) and one on the SD screen (different exe file) with very few lag issues. Post patch I cannot run 3 clients anymore. TOO CPU intensive. 8-(

I notice now that with 2 clients I run about 50% CPU until I hit the ice belt then 100%. Trying to open a 3rd is useless.

Another note: I use 2 dirs for Eve. 1 for the HD and 1 for the SD (screen sizes window positions and such). Only the HD client has crashed thus far.

Yet another note: Win7 had a patch available on 2/15(ish) and I updated on 2/16. I cannot be sure if the issues were caused by that patch or the Eve patch. No restore point was set to roll back the Win7 patch.

I hope all that made sense.

Pa

EDIT: the client does not crash it contiues to mine but the GUI freezes solid and get a windows dialog that says it is not responding.
Edit: 5:36 eve time 2013/2/25 SD client just did this same crash thingy. I am still in space on another account mining away but the GUI is frozen with windows error dialog "CCP EXEFile is not responding....: as it locked up the cpu usage went to 70ish% and over 750,000k (ish) Working set mem usage

EDIT: 2013/2/26 00:55 Graphics Settings Sorry I left this off
No Dump
EDIT: 2013/2/26 02:54 Client is currently frozen Task Manager 12 min after crash. The exe that is highlighted is the crashed client. Leaving it running for a while as requested.

EDIT: 2013/2/26 03:57 Client 1 hour after crash Mem size remains constant CPU usage still approx 50% per client. I reloged on the account that was working to ensure which client on the task manager was locked up.
I need to reitterate that this CPU usage is about 15%(ish) per client greater than pre patch.
As far as the fleet goes... I ran all day without an issue and when I joined fleet the crash occured about 20-30 minutes later. I cannot remember if I was in or out of fleet when it crashed earlier in the week. I will test this more tomorrow.
I would be happy to allow remote access if needed. You can reach me at the email address listed on my account (yes it is a real email address... lol I know it looks fake). Whatever it takes to fix this issue.
Unless otherwise instructed I would like to uninstall and reinstall the client and the user settings. <-- Please advise
Tanis Reddick
Farscape Production
#30 - 2013-02-25 01:44:11 UTC
Operating system: Win 7 Ultimate 64bit
Graphics Card: AMD Radeon HD7850
Driver Version: Catalyst 13.1
CPU: i7-3820
Memory: 16gb
Clients: 3

Have only noticed this since ret 1.1.2 released. 1 or 2 of my 3 clients would randomly become unresponsive. On my working client both mining toons will still be there continuing to mine. Only warp out when i kill client in task manager. I have only been
mining ice so not sure if this happens at other times. Will usually happen when my orca is about 1/2 to 3/4 full but today had all 3 clients lockup at the same time. This happened about 10mins after logging on but have since had it happen again. I have my desktop and my partners laptop and it has happened on both.
Sergeant Acht Scultz
School of Applied Knowledge
Caldari State
#31 - 2013-02-25 14:42:42 UTC
Can we get an update on what's going on please?

It's already quite annoying as bug, so a little update on what's going on would be nice.
In my case this freeze stuff and stupid losses because of it is quite old (see my first posts on Windows8 thread).
Makes months I'm actually paying my subs just to change my skill que and doing nothing but little anoms in high sec my ship can handle if I get another client crash or monster freeze.





removed inappropriate ASCII art signature - CCP Eterne
CCP Mankiller
C C P
C C P Alliance
#32 - 2013-02-25 17:02:21 UTC
We are actively investigating this issue, but our biggest problem is that we cannot reproduce this freeze in-house at all...

We have an idea what might be going on there, but I need your help to prove it:

So the next time you get this freeze, can you please leave it for a few minutes and then open the Windows Task Manager, go to the "Processes" tab and look for a process "ExeFile.exe *32"? When you have found it, keep an eye on the memory consumption. What I'd like to know is: does it go up and up and up? And does it stop finally at the ~4GB boundary?

IF "exefile.exe" has reached this boundary I would like to get a screenshot of your task manager and the client log files! That would help us a lot!
Shuin Pa
Mentally Imbalanced
#33 - 2013-02-25 17:16:52 UTC  |  Edited by: Shuin Pa
CCP Mankiller wrote:
We are actively investigating this issue, but our biggest problem is that we cannot reproduce this freeze in-house at all...

We have an idea what might be going on there, but I need your help to prove it:

So the next time you get this freeze, can you please leave it for a few minutes and then open the Windows Task Manager, go to the "Processes" tab and look for a process "ExeFile.exe *32"? When you have found it, keep an eye on the memory consumption. What I'd like to know is: does it go up and up and up? And does it stop finally at the ~4GB boundary?

IF "exefile.exe" has reached this boundary I would like to get a screenshot of your task manager and the client log files! That would help us a lot!









http://i.imgur.com/rCWVnDi.jpg

Screenshot the highlighted exe is the failed client

EDIT: sorry it's a little early in the morning and I jumped the gun. I already had this screenshot saved. This was taken a few minutes after. 32bit win7 I'll leave the next one longer to see if it increases.
CCP Vertex
C C P
C C P Alliance
#34 - 2013-02-25 17:57:42 UTC
It would also be helpful to know if you are running any osftware that overlays graphics on top of the EVE client i.e. Mumble or xFire as this software has been known to crash the games that it overlays.

**CCP Vertex  |  Senior Development Manager ** | @CCP_Vertex
Shuin Pa
Mentally Imbalanced
#35 - 2013-02-25 18:16:17 UTC
no other software running. no mumble, xfire usually not even IE.
Sergeant Acht Scultz
School of Applied Knowledge
Caldari State
#36 - 2013-02-25 18:36:15 UTC  |  Edited by: Sergeant Acht Scultz
CCP Mankiller wrote:
We are actively investigating this issue, but our biggest problem is that we cannot reproduce this freeze in-house at all...

We have an idea what might be going on there, but I need your help to prove it:

So the next time you get this freeze, can you please leave it for a few minutes and then open the Windows Task Manager, go to the "Processes" tab and look for a process "ExeFile.exe *32"? When you have found it, keep an eye on the memory consumption. What I'd like to know is: does it go up and up and up? And does it stop finally at the ~4GB boundary?

IF "exefile.exe" has reached this boundary I would like to get a screenshot of your task manager and the client log files! That would help us a lot!


When I first installed Win8 started immediately to have this stuff going on, some times more some less.

Obviously I started to check where this crap could come from, used Guru and other OC benchs to figure if my issue could come from whatever hardware incompatibility etc and all I had was an obvious "less good" note for the I5-750 Lynnfield compared to rest of hardware, still it was definitively not hardware issue.

Then looked at software/drivers and isp (I think they really hate me now) everything updated and clear.
Now I get to the part you're looking for, since I've ran everything I could as test.
There's this little program named Speccy (yeah them again, I love those Piriform dudes), this tool gives you instantly all the information you need about the CPU use, temperature and Mem use.

Here you go for the nice part when I got my last "big" freeze.
I quickly got to my speccy/task manager windows, the info I could read on is the following:

Exe.exe stuck at 47% CPU use (not going up and down but fix) from total 57+ , this is huge on top of making your CPU look like a barbecue.
Memory was stuck at 450Mo (from 12GO physical)

Simply by staying dock at station without moving whatever, and in windowed mode, CPU use bounces from 9 to 47% while memory stays stuck at 450Mo +/- 20%.
This test belt was done a few minutes ago in 0.5 40 dudes in local

EDIT: just like you guys can see on Shuin Pa screen shot it's not memory the problem, while this one stays stuck under 1G it's CPU use that gets really really mad and CPU temperature can get over 90° (happened to me several times)

removed inappropriate ASCII art signature - CCP Eterne
Sergeant Acht Scultz
School of Applied Knowledge
Caldari State
#37 - 2013-02-25 18:39:08 UTC
CCP Vertex wrote:
It would also be helpful to know if you are running any osftware that overlays graphics on top of the EVE client i.e. Mumble or xFire as this software has been known to crash the games that it overlays.



No overlay for me.

removed inappropriate ASCII art signature - CCP Eterne
Kallehd
eM' Roid Extraction Services
#38 - 2013-02-25 19:21:11 UTC  |  Edited by: Kallehd
@ CCP Vertex

Don't use any type of overlay. About the logserver, got two questions.


  1. Since I'm using two clients, does a single log server allow for multiple clients to attach to it or do I need to start up two instances of the logserver?
  2. Can you provide a simple step by step if a single log server won't sufice?
  3. Is there any way to have the log server generate the dump you want to a disk file automatically through command line arguments? If so I can create a batch file to run the log server and then the client and saves me all this trouble "setting up shop"


Also, this shouldn't be too hard to reproduce. From what I've been reading, most people are getting crashes around ice belts, which are heavy on activity (in highsec).
So I'd say you actually need to have someone mining Ice, preferably with a busy ice belt, with multiple clients at the same time to reproduce this with any kind of sucess rate. I know it sucks as it's boring, but at least you can actually code while it mines away! Lol

Anyway, going to have another go with the log server enabled and see if I can catch a freeze.
Mexan Caderu
Garoun Investment Bank
Gallente Federation
#39 - 2013-02-25 20:12:48 UTC
Was trying to capture a client freeze on the Logserver


... only to have the logserver application to freeze and become unresponsive 2 hours into the game ...
Celess Firuda
For the Kingdom
#40 - 2013-02-25 20:42:35 UTC  |  Edited by: Celess Firuda
I have strange freezes of one random client while running my 5 clients on one PC since the Retri 1.1 patch.

Machine:

  • Win7 64bit (fully patched up)
  • Q6600 @ 4x 3.2 Ghz
  • 4 GB RAM
  • Radeon HD 4870

Settings:

  • All graphic settings are minimum.
  • All Clients are using "fixed window" mode and I ALT+TAB between them to quick control.

Occupation:

Ice Mining in a system with about 30-40 pilots (15-20 in belt). Fleeting with one 1 orca booster.

What I could find out so far:

Only one clients freezies at one time. It still mines and runs smooth in the background (no big leaps in the depending EXE-process CPU or memory usage). It still gets ice in the ore hold (have them when I relog). But I am suddenly not able to "open" the client's window anymore. Process Manager says, the program is not responding. ALT+TAB and hold down keys show me the last picture before it "freezed" but no actual one. When I let the key go, it jumps back to my last working client. Clicking to its task or any other way trying to enter the windows, just won't "let me in" the fixed window.

It just looks like the part "activating" or controls the window is stuck. Client itself runs fine in the background.
Somehow, some clients are more addicted to the bug than others (2 never freezed so far, one is mostly freezing every time). Couldn't find out any difference between them in the settings that could be the reason for that. Crash occurs randomly every 10 mins up to 2 hours. Wating over 30 mins didn't unfreezed the client. The freezies occur even without docking (while only being at space with all clients - if somehow this info may help).

Due to the fact that the windows just didn't react, I get no error, no log or something. I just have to end the process and relog again.

I do not have any other specific programs running in the background. Especially no one that overlays the Eve client windows. Maybe I start a Firefox windows or EFT Tool aside it, but the "freezies" occur even without doing that and clean reboot.