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EVE Online: Retribution 1.1 Macintosh Issues and Feedback

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CCP Phantom
C C P
C C P Alliance
#1 - 2013-02-19 12:00:36 UTC  |  Edited by: CCP Atropos
EVE Online: Retribution 1.1 has been successfully deployed on February 19, 2013.

This release introduces several new features such as Dueling, Info Panels, an , the rebalance of the current Tier-1 and Tier-2 Battlecruisers plus improved armor tanking and many smaller fixes.

For full details, especially already known issues, please check the patch notes.

General feedback about EVE Online: Retribution 1.1 can be posted in the general feedback thread here.

Please use this format for reporting any issues in this thread:

  • Description of problem, the more verbal the better
  • Hardware info (Mac model, GPU, CPU, RAM etc.)
  • OS version
  • Step by step guide to what causes the issue
  • Step by step guide to any workaround that has resolved the issue for you

CCP Phantom - Senior Community Developer
Delaron
Zoobog Enterprises
#2 - 2013-02-19 13:15:36 UTC
Description:
Tonight's patch was supposed to resolve resolve the burst of noise when docking. This is still happening.

Hardware info:
13 inch Macbook Air (Mid 2011)
1.8 Ghz i7
4GB RAM

OS:
OS X 10.8.2

Steps to reproduce:
Dock at a station, and it will hear a burst of noise for a split second before it goes away.
Helyck Nihilovsky
Science and Trade Institute
Caldari State
#3 - 2013-02-19 13:30:50 UTC
I have crashes early existing in 1.0. They often happens when i work with ingame windows.

Hardware:
MacBook Pro
2,3 ГГц Intel Core i7
Intel HD 4000 512 МБ

OS X 10.8.2 (12C2034)

More information:
I play at fullscreen at 1920x1200. My desktop resolution is 1440x900 (default resolution).

Is there any crash log information? I can't found "Win32 CrashReport" and "Win32_minidump.dmp" files from this https://forums.eveonline.com/default.aspx?g=posts&t=39578 thread.
Nasty Politician
Doomheim
#4 - 2013-02-19 13:38:20 UTC
Client downloaded the Retribution 1.1 patch, then it said click 'ok' and the patch will be applied... nothing! The client closed and that was it... sweet fa!

27-inch Mid 2011 iMac
3.1 Ghz Intel i5
8gig
Radeon HD6970M 1024mb
OS X Lion 10.7.5

Come on CCP, I've just paid a year in advance on 2 of 4 accounts! I love this game but I really don't want to be deleting such and such folder and fiddling about trying to get it to work. It should just work!
Peter Grayson
Viziam
Amarr Empire
#5 - 2013-02-19 13:52:52 UTC
in game window "froze" while entering a value (unstacking pile)
Forced to quit. Unable to relaunch (even after mac reboot)

"Exception raised
Unhandled page fault on read access to 0x13d8fff0 at address 0x916a12fb.
Do you wish to debug it ?"

then :
if [No]

"TransGaming C Runtime Library
ERROR-> buffer overrun!"
and game quit

if [yes]

game quit
I've trashed the whole EVE online folder in application support to make it

Not a "fine" patch for mac users i'm afraid
Vincent Athena
Photosynth
#6 - 2013-02-19 16:31:31 UTC
Delaron wrote:
Description:
Tonight's patch was supposed to resolve resolve the burst of noise when docking. This is still happening.

Hardware info:
13 inch Macbook Air (Mid 2011)
1.8 Ghz i7
4GB RAM

OS:
OS X 10.8.2

Steps to reproduce:
Dock at a station, and it will hear a burst of noise for a split second before it goes away.

Same for me.

OSX10.7.5

Model Name: MacBook Pro
Model Identifier: MacBookPro6,1
Processor Name: Intel Core i7
Processor Speed: 2.66 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache (per core): 256 KB
L3 Cache: 4 MB
Memory: 8 GB

Chipset Model: NVIDIA GeForce GT 330M
Type: GPU
Bus: PCIe
PCIe Lane Width: x16
VRAM (Total): 512 MB

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Draek Andorii
Spiffo in Space
#7 - 2013-02-19 18:32:12 UTC
Nasty Politician wrote:
Client downloaded the Retribution 1.1 patch, then it said click 'ok' and the patch will be applied... nothing! The client closed and that was it... sweet fa!

27-inch Mid 2011 iMac
3.1 Ghz Intel i5
8gig
Radeon HD6970M 1024mb
OS X Lion 10.7.5

Come on CCP, I've just paid a year in advance on 2 of 4 accounts! I love this game but I really don't want to be deleting such and such folder and fiddling about trying to get it to work. It should just work!



Same here.

2012 Macbook pro running OS X Mountain Lion 10.8.2
Nasty Politician
Doomheim
#8 - 2013-02-19 19:40:01 UTC
Anyone had any luck yet? Doesn't look like the CCP bloke is likely to comment.

My PC works fine and with 47041 players online I can't see us being a priority... looks like we've been hung out to dry.

Bah...typical CCP... simultaneously brilliant and stupid.X
Fallo Charante
The Scope
Gallente Federation
#9 - 2013-02-19 19:49:40 UTC  |  Edited by: Fallo Charante
Launched Eve

Patch Update Available

Clicked to Download the patch

Then a popup launched saying:

The update has been downloaded. The client will now close and the update process begin.

I click OK and EVE shuts down

However no update process beginning

Launch eve again, however get stuck at the popup again

Cannot get past that it's stuck



OSX Mountain Lion
Version 10.8.2

Processor: 2.66GHx Intel Core i5 (2010)
Memory: 12GB 1067 MHz DDR3
Sen Sato
Perkone
Caldari State
#10 - 2013-02-20 01:00:21 UTC
I'm having the same issue as Fallo Charante.

Mountain Lion 10.8.2
Early 2011 MacBook Pro

Processor 2.2 GHz Intel Core i7
Memory 8 GB 1333 MHz DDR3
Sen Sato
Perkone
Caldari State
#11 - 2013-02-20 05:31:43 UTC
Found a workaround!

In Finder, click on the "Go" menu in the menubar, and select "Go to Folder". Then type (or paste) in:

~/Library/Application Support/EVE Online/p_drive/Local Settings/Application Data/CCP/EVE/c_program_files_ccp_eve_tranquility

When that folder opens, you should see a file called "evepremiumpatch485832-mac.tgz". Double-clicking it should extract a file called "evepremiumpatch485832-mac". Double-click this file and it should start the patching process.

There's probably an easier way, but this worked for me.
Chuck Gohan
The Scope
Gallente Federation
#12 - 2013-02-20 06:35:27 UTC
Sen Sato wrote:
Found a workaround!

In Finder, click on the "Go" menu in the menubar, and select "Go to Folder". Then type (or paste) in:

~/Library/Application Support/EVE Online/p_drive/Local Settings/Application Data/CCP/EVE/c_program_files_ccp_eve_tranquility

When that folder opens, you should see a file called "evepremiumpatch485832-mac.tgz". Double-clicking it should extract a file called "evepremiumpatch485832-mac". Double-click this file and it should start the patching process.

There's probably an easier way, but this worked for me.



Thank you so much for this. Worked for me, so thanks.
Long3130
DARK BECKS
#13 - 2013-02-20 09:05:04 UTC
Nasty Politician wrote:
Client downloaded the Retribution 1.1 patch, then it said click 'ok' and the patch will be applied... nothing! The client closed and that was it... sweet fa!



Same here. Restarting EVE manually shows again the "updtae successfull" dialog and clicking OK closes the client.
Deadloop!

MacBook Pro
OS X 10.8.2
Nvidia 650M
16G RAM
Intel Core i7 2.7GHz
Coyote Stedjer
Royal Amarr Institute
Amarr Empire
#14 - 2013-02-20 18:10:43 UTC
I am having the exact same problem with "client will now close and the update process...". I can't play.

Here is my situation, the regular EVE Online icon has never worked for me. Whenever I click it I get "EVE Online.app is damaged and can't be opened. You should move it to the trash." (Same message whenever I try to run the repair tool) The only way I can play is if I right click and Show Package contents and click on the EVE Online app in the Resources folder.

So now with this update I am stuck. I tried to manually extract the patch as another user posted above but it does not allow me to apply the patch to EVE Online because it is "damaged and should be moved to the trash".

Ugh. So what is a way around this for people who can't run the normal launcher?
Fallo Charante
The Scope
Gallente Federation
#15 - 2013-02-20 19:07:04 UTC  |  Edited by: Fallo Charante
Chuck Gohan wrote:
Sen Sato wrote:
Found a workaround!

In Finder, click on the "Go" menu in the menubar, and select "Go to Folder". Then type (or paste) in:

~/Library/Application Support/EVE Online/p_drive/Local Settings/Application Data/CCP/EVE/c_program_files_ccp_eve_tranquility

When that folder opens, you should see a file called "evepremiumpatch485832-mac.tgz". Double-clicking it should extract a file called "evepremiumpatch485832-mac". Double-click this file and it should start the patching process.

There's probably an easier way, but this worked for me.



Thank you so much for this. Worked for me, so thanks.



Worked too :)

GIGGETY

Thanks a million
Coyote Stedjer
Royal Amarr Institute
Amarr Empire
#16 - 2013-02-20 19:37:30 UTC
Fallo Charante wrote:
Chuck Gohan wrote:
Sen Sato wrote:
Found a workaround!

In Finder, click on the "Go" menu in the menubar, and select "Go to Folder". Then type (or paste) in:

~/Library/Application Support/EVE Online/p_drive/Local Settings/Application Data/CCP/EVE/c_program_files_ccp_eve_tranquility

When that folder opens, you should see a file called "evepremiumpatch485832-mac.tgz". Double-clicking it should extract a file called "evepremiumpatch485832-mac". Double-click this file and it should start the patching process.

There's probably an easier way, but this worked for me.



Thank you so much for this. Worked for me, so thanks.



Worked too :)

GIGGETY

Thanks a million



I can't use this technique because I have to use the launcher in the resources folder. Any way to get it to apply to that one?
Mal Iss
Imperial Shipment
Amarr Empire
#17 - 2013-02-20 20:14:55 UTC
Hi there...

... even after the 1.1.1 patch I'm not able to see the route in space. :(

retina MacBook Pro
OS X 10.8.2
NVIDIA GeForce GT 650M
8 GB RAM
Intel Core i7 2.3 GHz

Thnx,
Mal
Vincent Athena
Photosynth
#18 - 2013-02-21 22:53:46 UTC  |  Edited by: Vincent Athena
I know that multiple clients running on one machine is not officially supported, but...
I run 3 clients, all via clones made with the clone maker.
The first runs fine. #2 and #3 run at 2 fps. (#2 and #3 are the second and third ones I log in, not which clones they happen to be). This is with all of them in space and all with the same graphics settings (everything low or off, except shader and textures are both set to medium.

OSX10.7.5

Model Name: MacBook Pro
Model Identifier: MacBookPro6,1
Processor Name: Intel Core i7
Processor Speed: 2.66 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache (per core): 256 KB
L3 Cache: 4 MB
Memory: 8 GB

Chipset Model: NVIDIA GeForce GT 330M
Type: GPU
Bus: PCIe
PCIe Lane Width: x16
VRAM (Total): 512 MB

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Miandris Malkier
Ethalian Native Preservation League
#19 - 2013-02-22 00:30:30 UTC  |  Edited by: Miandris Malkier
Downloaded the patch. Started playing. Game now crashes my computer when start up the game...

Have uninstalled EVE and am now trying to reinstall the entire client. First attempt at a new download has completely failed to run. Trying again with a new download.

Update. Second attempt to download and reinstall client has failed. Game tries to open but fails to launch. Launch window comes up. Says client is validated and then crashes when I hit the "play" button. CCP, please fix this.

Update. I have also tried to add the game to the firewall's list of allowed applications. This also had no effect. I didn't think it would, but hey, why not try it?

Last update. After clearing cache in the repair tool from the launcher window, I now have a working client.

Macbook pro 2010
OSX 10.8.2
NVIDIA GeForce 9400M
2.53 GHz Intel Core 2 Duo 256 MB RAM

Thanks,
Mian
Vincent Athena
Photosynth
#20 - 2013-02-23 00:43:44 UTC
Did you delete the application support file? There is alot of stuff in there that gets glitched and will crash the client.

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