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Shocked by CCP GM support
Author
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Ammzi
Dreddit
Test Alliance Please Ignore
#1 - 2013-02-14 17:28:52 UTC
Now we've all seen it before and heard the rumors.

Quote:
The logs show nothing, sorry we cannot help you


... is the common phrase the GM team is notoriously known for when trying to respond to perhaps a game crash or some rather unfortunate event for the petitionee.
Regardless I was rather shocked today in alliance chat when I saw the following statement.

Quote:
[17:24:54] Peacenlove > The server logs completely support your story, <- first time i have ever seen that in one of my petitions


What happened to you CCP? Why did you change?
Is this a dream/troll?

Has anyone else experienced this and felt the same outrage?
Is... CCP really improving?
Unsuccessful At Everything
The Troll Bridge
#2 - 2013-02-14 17:29:49 UTC
The posts show nothing.

Since the cessation of their usefulness is imminent, may I appropriate your belongings?
Grendell
Technologies Unlimited
#3 - 2013-02-14 17:30:16 UTC
Ammzi wrote:
Now we've all seen it before and heard the rumors.

Quote:
The logs show nothing, sorry we cannot help you


... is the common phrase the GM team is notoriously known for when trying to respond to perhaps a game crash or some rather unfortunate event for the petitionee.
Regardless I was rather shocked today in alliance chat when I saw the following statement.

Quote:
[17:24:54] Peacenlove > The server logs completely support your story, <- first time i have ever seen that in one of my petitions


What happened to you CCP? Why did you change?
Is this a dream/troll?

Has anyone else experienced this and felt the same outrage?
Is... CCP really improving?


Trolled by CCP.Lol

◄[♥]►3rd Party Service◄[♥]►

♥ Securing Peace of mind ♥
Whitehound
#4 - 2013-02-14 17:30:37 UTC
Expected CCP praise, found it, and left with a tingling sensation.

Loss is meaningful. Therefore is the loss of meaning likewise meaningful. It is the source of all trolling.
Mai Khumm
172.0.0.1
#5 - 2013-02-14 17:32:59 UTC
For Devs to make statements like "everything is logged is great detail", then "they show nothing" is very interesting.

IB4L/Delete
Jonah Gravenstein
Machiavellian Space Bastards
#6 - 2013-02-14 17:37:39 UTC
The logs, they burn them to stay warm.

In the beginning there was nothing, which exploded.

New Player FAQ

Feyd's Survival Pack
Rain6637
GoonWaffe
Goonswarm Federation
#7 - 2013-02-14 17:40:23 UTC
HellBent KillingSpree
Republic University
Minmatar Republic
#8 - 2013-02-14 17:40:35 UTC
I just checked my log and it showed nothing but steam, and a rather nasty smell.

"Dont let your kids play on the weekends unless you like exposing your children to several thousand drunk and drug addicts" An unbiased Amazon players review
Spurty
#9 - 2013-02-14 17:42:43 UTC
I bet that its often the case that sometimes the logs show you're talking utter bollocks

Better to say "they show nothing" than to get into a "he said, she said" handbag fight.

Glad to see logs worked though.

Quick high jack, my chat logs are Unicode. Interesting ;-)

There are good ships,

And wood ships,

And ships that sail the sea

But the best ships are Spaceships

Built by CCP
Cross Barret
Republic Military School
Minmatar Republic
#10 - 2013-02-15 09:02:35 UTC
Clearly this thread needs to be immediately locked and censored for sharing communication with a GM. tsk. tsk. tsk.
Kehro Urgus
Dark Nebula Academy
O X I D E
#11 - 2013-02-15 09:16:47 UTC
Ammzi wrote:
Now we've all seen it before and heard the rumors.

Quote:
The logs show nothing, sorry we cannot help you


... is the common phrase the GM team is notoriously known for when trying to respond to perhaps a game crash or some rather unfortunate event for the petitionee.
Regardless I was rather shocked today in alliance chat when I saw the following statement.

Quote:
[17:24:54] Peacenlove > The server logs completely support your story, <- first time i have ever seen that in one of my petitions


What happened to you CCP? Why did you change?
Is this a dream/troll?

Has anyone else experienced this and felt the same outrage?
Is... CCP really improving?


I had the same ship returned a few times. Ugh

Yeeee! 
JC Anderson
RED ROSE THORN
#12 - 2013-02-15 09:34:33 UTC  |  Edited by: JC Anderson
I've always had pretty good luck with my petitions as well.

Many of the smaller ones I have submitted were resolved within a single hour. Had a couple that were resolved within 10-15 minutes. Rare, but appreciated at the time.

In my experience, the only petitions which can take days are account, reimbursement, and "other". Whatever that other might be.
Zakarumit CZ
Zakarum Industries
Forgers United
#13 - 2013-02-15 09:48:18 UTC
I send a reimbursement request in petition just once in my life and it was filled without any further questions. So I dont have any problems I guess.
Ohanka
#14 - 2013-02-15 09:48:58 UTC

The GMs are known for this incompetence.

Unfortunately the Forum Moderators actually do their job now.

North Korea is Best Korea
ACE McFACE
Dirt 'n' Glitter
Local Is Primary
#15 - 2013-02-15 09:52:45 UTC
Mai Khumm wrote:
For Devs to make statements like "everything is logged is great detail", then "they show nothing" is very interesting.

IB4L/Delete

I guess its a good thing they don't say that everything is logged then isn't it?

Now, more than ever, we need a dislike button.
Evelyn Meiyi
Corvidae Trading and Holding
#16 - 2013-02-15 09:53:15 UTC
Mai Khumm wrote:
For Devs to make statements like "everything is logged is great detail", then "they show nothing" is very interesting.

IB4L/Delete


Everything is logged in great detail -- but you have to keep in mind that there are, on average, anywhere from thirty to fourty thousand people playing EVE at any one time. Each one of them generates a near-constant stream of data -- market transactions, chat logs, client-server synch data, latency reports -- so when a Dev says 'the logs show nothing', they've had to search terabytes of information to try and find that one little bit that might prove a person's case.

I'm willing to bet that when they say 'the logs show nothing', they're really saying 'Sorry, we've looked as hard as we can in the time we have available, but we couldn't find anything that would help us make a decision'.
Garia666
CyberShield Inc
HYDRA RELOADED
#17 - 2013-02-15 09:54:30 UTC
every GM has there own little copy and paste they use for years now..

GM pyro uses this line

Quote:
After fully investigating this matter, we see no indication of any bug or server side error in this instance. We are unfortunately unable to intervene in this matter as there are no signs of game mechanics not working as intended in this instance.



He has been using this part of tekst for several years now as other ppl who petition complex matters gets exactly the same reply..
Same goes for the reply in timely fashion..

The more complex the matter the longer they wait untill they send you an responds.. So you can already except the fact that your screwd..

There is absolutly nothing which gives you the impresion that they actualy investigated anything.

New however is being threatend with an ban.

Not being able to re-open your case is an very nice to have tool for ccp.

CCP customer support is by far the most frustrating of the whole game.
ITTigerClawIK
Galactic Rangers
#18 - 2013-02-15 10:22:08 UTC
i still dont belive that CCP actualy have all the logs that they say they have lol, that or folks handling petitions just copy and paste that response when looking into the matter would take to much work.
Brooks Puuntai
Solar Nexus.
#19 - 2013-02-15 10:28:37 UTC  |  Edited by: CCP Falcon
Posting GM/CCP Correspondance on the forums is against the rules - CCP Falcon

CCP's Motto: If it isn't broken, break it. If it is broken, ignore it. Improving NPE / Dynamic New Eden
Dante Uisen
Caldari Provisions
Caldari State
#20 - 2013-02-15 10:34:36 UTC
what did the logs show?
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