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EVE New Citizens Q&A

 
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Coming to the end of my trial

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Mr Chili Palmer
State War Academy
Caldari State
#1 - 2011-10-23 11:32:15 UTC
As above i am approaching the end of my trial, and will more than likely subscribe for at least a month. My question is this, once i have subscribed does it automatically renew each month ie direct debit, or do i need to manually pay a subscription charge each month before the 30 days runs out? i understand that i pay £5 extra the first time.

"If at first you don't succeed, remove all evidence you ever tried"

"If your boss is getting you down, look at him through the prongs of a fork and imagine him in jail"
Matthew97
#2 - 2011-10-23 11:44:18 UTC
Mr Chili Palmer wrote:
As above i am approaching the end of my trial, and will more than likely subscribe for at least a month. My question is this, once i have subscribed does it automatically renew each month ie direct debit, or do i need to manually pay a subscription charge each month before the 30 days runs out? i understand that i pay £5 extra the first time.


If you pay by card it automatically renews 3 days before the subscription runs out.
Mr Chili Palmer
State War Academy
Caldari State
#3 - 2011-10-23 11:49:08 UTC
cool many thanks

"If at first you don't succeed, remove all evidence you ever tried"

"If your boss is getting you down, look at him through the prongs of a fork and imagine him in jail"
CCP Spitfire
C C P
C C P Alliance
#4 - 2011-10-24 09:38:46 UTC
Direct Debit is also a recurring subscription method (i.e. it will automatically renew every subscription period).

Hope you stay with us!

CCP Spitfire | Marketing & Sales Team @ccp_spitfire
Sir Substance
Sebiestor Tribe
Minmatar Republic
#5 - 2011-10-25 13:00:58 UTC
CCP Spitfire wrote:
Direct Debit is also a recurring subscription method (i.e. it will automatically renew every subscription period).

Hope you stay with us!

That's new, and I disapprove of it.

People can direct debit from accounts that are not credit accounts. An automatic debit could cost someone punitive interest rates if they go negative on a savings account.

The beatings will continue until posting improves. -Magnus Cortex

Official Eve Online changelist: Togglable PvP. - Jordanna Bauer
Mr Chili Palmer
State War Academy
Caldari State
#6 - 2011-10-25 21:12:36 UTC
ok i have 15 hours left of trial time,how long after this time is my account safe for before it gets deleted?

"If at first you don't succeed, remove all evidence you ever tried"

"If your boss is getting you down, look at him through the prongs of a fork and imagine him in jail"
Velicitia
XS Tech
#7 - 2011-10-25 21:40:07 UTC
forever.

One of the bitter points of a good bittervet is the realisation that all those SP don't really do much, and that the newbie is having much more fun with what little he has. - Tippia
Xercodo
Cruor Angelicus
#8 - 2011-10-26 00:46:58 UTC
Yup, I've NEVER heard of an account deletion before. Bans for being bad, yes, but no deletions.

CCP's legal stuff says they are obligated to only hold it for a certain amount of time but they always end up keeping it several years passed that period hehe.

The Drake is a Lie
CCP Spitfire
C C P
C C P Alliance
#9 - 2011-10-26 06:49:20 UTC
Mr Chili Palmer wrote:
ok i have 15 hours left of trial time,how long after this time is my account safe for before it gets deleted?


You account, characters, assets, etc. will await your return for indefinite amount of time.

CCP Spitfire | Marketing & Sales Team @ccp_spitfire
Sir Substance
Sebiestor Tribe
Minmatar Republic
#10 - 2011-10-26 12:07:13 UTC
CCP Spitfire wrote:
Mr Chili Palmer wrote:
ok i have 15 hours left of trial time,how long after this time is my account safe for before it gets deleted?


You account, characters, assets, etc. will await your return for indefinite amount of time.


This is what we call corporate doublespeak, and what he means to say is that at the moment they never delete trial accounts, but if the database ever needs more space, they'll be the first to go Big smile

The beatings will continue until posting improves. -Magnus Cortex

Official Eve Online changelist: Togglable PvP. - Jordanna Bauer
Mr Chili Palmer
State War Academy
Caldari State
#11 - 2011-10-26 20:12:02 UTC
cool thanks for the replies will be upgrading on friday when at home off work

"If at first you don't succeed, remove all evidence you ever tried"

"If your boss is getting you down, look at him through the prongs of a fork and imagine him in jail"
Mr Chili Palmer
State War Academy
Caldari State
#12 - 2011-10-28 13:51:46 UTC  |  Edited by: Mr Chili Palmer
upgraded

"If at first you don't succeed, remove all evidence you ever tried"

"If your boss is getting you down, look at him through the prongs of a fork and imagine him in jail"
CCP Spitfire
C C P
C C P Alliance
#13 - 2011-10-28 13:55:43 UTC  |  Edited by: CCP Spitfire
Hello,

We're looking into this issue. Please stay tuned.

EDIT: In the meantime, please submit a petition under the "Billing & Account" category and our GMs will help you.

CCP Spitfire | Marketing & Sales Team @ccp_spitfire
Mr Chili Palmer
State War Academy
Caldari State
#14 - 2011-10-28 17:58:28 UTC
well i managed to upgrade to a full account however at stage 3 of the process i was met with a red banner telling me the offer i had picked was not valid, i guess this refers to the cerebal accelerator. i never reached stage 4 the reciept bit. i did press back to try again so i am abit concerned if i will be charged twice....:( i hope not.

"If at first you don't succeed, remove all evidence you ever tried"

"If your boss is getting you down, look at him through the prongs of a fork and imagine him in jail"