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How do i get hold off seniour GM

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David Grogan
University of Caille
Gallente Federation
#21 - 2011-10-20 19:59:55 UTC
Nyio wrote:
First you have go to Mexico and ask for Señor GM.




you can find him in spain during the summer months

Everytime you buy something that says "made in china" you are helping the rising unemployment in your own country unless you are from china, Buy locally produced goods and help create more jobs.
Misty Shadows
Sebiestor Tribe
Minmatar Republic
#22 - 2011-10-21 11:52:23 UTC
\0/ GM tegria got back to me but they only deal with welcoming noobs and noob issues :(

Still no feedback from te GM team as to my petition or mails

Seems there is no-one working for CCP GM team anymore

Well lets hope someone looks into this today :)

Regards
Rain
Mr Epeen
It's All About Me
#23 - 2011-10-21 15:17:40 UTC
Misty Shadows wrote:


I sended 10bil from this carracter to Monica Claw on my second account to purchase a carracter, ######. after recieving the carracter and paying around with her a bit the account closed while i was logged into the game. after trying to rais a conser for a petition and after several follow up messages to the petition i still have not recieved any repy from the GM team as to why the account was banned it has now been more then 3 weeks and still awaiting any feedback



Not sure exactly what that is saying but it looks like you are saying it was the character you bought that was banned.

Could be the character was either stolen or involved in RMT before you owned it and you were unlucky and bought it at the wrong time. This is not uncommon.

CCP is usually pretty good at communicating, in vague and non informative mails granted, but they do communicate. Just keep bugging them until you get an answer.

Mr Epeen Cool
Dunbar Hulan
Ministry of War
Amarr Empire
#24 - 2011-10-21 15:37:43 UTC
5/1 says RMT

7/1 says Bots

 ** Manchester United - Paul Scholes= Genius**
Misty Shadows
Sebiestor Tribe
Minmatar Republic
#25 - 2011-10-21 20:02:57 UTC
Dunbar Hulan wrote:
5/1 says RMT

7/1 says Bots




not the above bought plex and sended isk to my second account, so if i got banned for that then i think 90 % of eve is about to loose there accounts :(

PS still no reply form CCP :(

Regards
Rain
Apollo Gabriel
Kill'em all. Let Bob sort'em out.
Ushra'Khan
#26 - 2011-10-21 20:04:46 UTC
I don't know you are having such issues, I've often gotten responses to petitions within 36 hours.

The only guess I have now is that they just let go a LOT of people who would handle your petition, so you may be lost in the stack.

I'd open a new petition.
Always ... Never ... Forget to check your references.   Peace out Zulu! Hope you land well!
Misty Shadows
Sebiestor Tribe
Minmatar Republic
#27 - 2011-10-22 09:51:32 UTC
Well Well no suprise there

Still no reply and no update on my petitions


I must give CCP 0/10 for customer support and response time

Will give it till monday and then escalate to CSM and see if the CCP babysitters can assist

Regards
Rain
Valari Nala Zena
Perkone
Caldari State
#28 - 2011-10-22 10:17:52 UTC
Igualmentedos wrote:
Hey your thread title is full of grammatical mistakes. Fixing those might help you get "a hold off" a senior GM.


It's not a job application, customers are customers, regardless of native tongue or IQ.
Misty Shadows
Sebiestor Tribe
Minmatar Republic
#29 - 2011-10-23 20:14:21 UTC
:) \0/ after a 4 week delay and tons of petition updates and mails i finnally got my petition status changed from open to in action

Holding thumbs for a quick reslve

Regards
Rain
Something Random
Center for Advanced Studies
Gallente Federation
#30 - 2011-10-23 20:25:04 UTC
Misty Shadows wrote:
:) \0/ after a 4 week delay and tons of petition updates and mails i finnally got my petition status changed from open to in action

Holding thumbs for a quick reslve

Regards
Rain


Be sure to thank the guys here who petition every single ship loss Big smile

You sound legit, hope your troubles are merely statistical and you get back up and running soon. Personally ive launched maybe 3 petitions in my time here and had a good quick response to 2 and the third was an error on my part anyway.... so all in all, decent service.

"caught on fire a little bit, just a little."

"Delinquents, check, weirdos, check, hippies, check, pillheads, check, freaks, check, potheads, check .....gangs all here!"

I love Science, it gives me a Hadron.
Cur
Back Door Burglars
#31 - 2011-10-23 22:43:05 UTC
Brock Nelson wrote:
Yes, it takes awhile. If your account was hacked, you'd want CCP to at least ban it, do a through investigation before handing it back to the right owner right? Or would you rather they do it half assed and give it back to the wrong guy?



Why should it take so long when an account is hacked?

It should be as simple as opening IP address logs, finding the ip of which opend the account, following to see if tis the same (or similar i know nto everyone have statics, but if you tracert it it goes to the same place/company)

Finding the point of which the forign ip access the account, and issuing a rollback to that point, and a SP re-embursment for the time in between there and the time the account is usable by the owner again.


I'm all for CCP's re-shuffle of staff.... but not at the expense of the GMS's that handle eve's petitions!
Wacktopia
Fleet-Up.com
Keep It Simple Software Group
#32 - 2011-10-23 23:58:16 UTC
Misty Shadows wrote:
:) \0/ after a 4 week delay and tons of petition updates and mails i finnally got my petition status changed from open to in action

Holding thumbs for a quick reslve

Regards
Rain



Any news? Even if you were botting or RMT you should at least get a reason.

Banning accounts with no correspondence is just not good.

Kitchen sink? Seriousy, get your ship together -  Fleet-Up.com
Misty Shadows
Sebiestor Tribe
Minmatar Republic
#33 - 2011-10-24 11:45:01 UTC
sad again

still no mail or respose and the petition status is back to open and no more in action :(

Maybe weill find something out today :*(

Will keep you posted

Regards
Rain
Misty Shadows
Sebiestor Tribe
Minmatar Republic
#34 - 2011-10-25 10:25:32 UTC
Hi anyone ever notice that you need to log in to load a petition with the account that is banned ???

Your not able to log in with banned accounts and therefore can not log a petition with them :(

Well still no feedback and no advice Oops

Will keep posting

Regards
Rain
Misty Shadows
Sebiestor Tribe
Minmatar Republic
#35 - 2011-10-25 14:27:46 UTC  |  Edited by: Misty Shadows
hi all

i finnaly found some answers \0/

Hi,


Recieved some good news


EVE Online Customer Support

Hope to give you all some good news soon

Thanks for all the assistance so far :)

Regards
Rain
Naran Eto
Caldari Provisions
Caldari State
#36 - 2011-10-25 14:30:28 UTC
Good news, but word of advice, it's a breash of forum rules to post GM corespondanceo n the forum, you probably might want to edit that out.
Misty Shadows
Sebiestor Tribe
Minmatar Republic
#37 - 2011-10-25 14:33:09 UTC
Thanks for the warning

I usally don't use forum was just very fustrated when i was not getting any resolve and turned to the cumminity for assistane

Regards
Rain
Morganta
The Greater Goon
#38 - 2011-10-25 15:55:03 UTC
so was the answer that you bought a character that was suspected of RMT and they banned the character (and your other accounts) after you purchased it?

if so CCP has a **** poor track record on acting after the fact.

too often I hear that someone buys a toon off the bazaar and then CCP bans it post sale.

you guys need to fix that crap
Misty Shadows
Sebiestor Tribe
Minmatar Republic
#39 - 2011-10-25 20:58:05 UTC
\0/ \0/ \0/

I got my ccount back

Well only took about 4 - 5 weeks :(

but i am now a very happy pilot again \0/

Best of luck to all

Fly safe

Regards
Rain
Nyio
Federal Navy Academy
Gallente Federation
#40 - 2011-10-25 21:01:38 UTC
Misty Shadows wrote:
\0/ \0/ \0/

I got my ccount back

Well only took about 4 - 5 weeks :(

but i am now a very happy pilot again \0/

Best of luck to all

Fly safe

Regards
Rain


Cool, glad it worked out for you. Smile
*raises standings towards EVE customer support from -10 to -9.5*

Remember to keep your account safe.

Golem • CCP In-Game Event 2011.11.23 • Nyio • Grenade?
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