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A friend of mine can't install EVE
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Agaetis Byrjun Endalaust
#1 - 2013-01-15 17:38:48 UTC
Trying to spread the luv for EVE and all I get is troubleshooting :(

As mentioned in the title a friend of mine downloaded the client but can't install it. I never had a mac and know nothing about it, so I'll paste you all the info he sent me and hopefully you could tell me how he should proceed.

First, his mac isn't exactly brand new:
Quote:
Model: MacBook2,1, BootROM MB21.00A5.B07, 2 processors, Intel Core 2 Duo, 2 GHz, 2 GB, SMC 1.13f3
Graphics: Intel GMA 950, GMA 950, Built-In, spdisplays_integrated_vram
Memory Module: global_name
AirPort: AirPort Extreme, Atheros 5416: 2.1.14.6
Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: TOSHIBA MK1234GSX, 111,79 GB
Parallel ATA Device: MATSHITADVD-R UJ-857D
USB Device: G-DRIVE, 0x4971, 0xce33, 0xfd100000 / 3
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8501, 0xfd400000 / 2
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x021b, 0x1d200000 / 2
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8240, 0x5d200000 / 2
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8205, 0x7d100000 / 2


and here comes the error report, part of it, if you need it all just ask

Quote:
Process: EVE Online [2309]
Path: /Volumes/EVE Online/EVE Online.app/Contents/MacOS/EVE Online
Identifier: org.pythonmac.unspecified.EVEOnline
Version: 0.0.0 (0.0.0)
Code Type: X86 (Native)
Parent Process: launchd [142]

Date/Time: 2013-01-15 09:16:59.807 -0500
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6


Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000060
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 libwx_macud-2.8.0.dylib 0x11fab0d3 wxMacAppEventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 25
1 com.apple.HIToolbox 0x92249c2f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1567
..............
............

Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x9a5c2382 kevent + 10
1 libSystem.B.dylib 0x9a5c2a9c _dispatch_mgr_invoke + 215
.........
..........


__________________________ just because you're paranoid it doesn't mean they're not after you
Dark Assassin15
University of Caille
Gallente Federation
#2 - 2013-01-28 18:59:25 UTC  |  Edited by: Dark Assassin15
i would be willing to bet that its a GPU related issue.


http://support.eveonline.com/pages/kb/article.aspx?id=124
The client does not run on a PowerPC (G3/G4/G5) based Macintosh Machines. laptops or Mac Minis equipped with Intel graphics chipsets such as the GMA950 or X3100. Versions of the Macbooks and Mac Minis with Nvidia graphics chipsets are however supported.
Supported hardware is MacBook Pro laptops, Mac Pro machines and iMacs. All these machines have to meet the following minimum requirements below:
CPU: Intel Core 2 Duo with at least 2.0 Ghz speed
OS: Mac OS X 10.6.7 or higher.
Video: ATI HD2400, Nvidia 9400GT, or Intel HD 3000 or higher with at least 256 MB VRAM and supports Shader Model 3.
RAM: 2048 MB or more
HD space: 20 Gb
Network: Broadband Internet connection

[img]http://www.invokemethod.com/repo/failedsig.png[/img]