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Issues, Workarounds & Localization

 
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And So it starts AGAIN!!

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Sergeant Acht Scultz
School of Applied Knowledge
Caldari State
#21 - 2012-12-30 15:20:38 UTC
GM Arcade wrote:
Riot Girl wrote:
GM Arcade wrote:
the vast majority of the problems have been with a players connection.


Perhaps you should look into ways for players to solve the issues with their connections because at this rate, I think the players' connections are going to lose you more than a handful of subscriptions.


If the connection problem is found to be not server related then all we can generally do is advise players to contact their ISP. If the problem is affecting a number of our players then we also generally contact the ISP in question to reinforce a desire for the issue to be fixed asap.


I have chosen fixed IP because of this (disconnections due to IP changes etc) but still doesn't explain all the issues I have with W8-64 and still waiting you guys to say a word about it on dedicated thread.

removed inappropriate ASCII art signature - CCP Eterne
Jin So
Goonswarm Federation
#22 - 2012-12-30 18:59:01 UTC
Lugor wrote:
I have been having the same problems. Usuualy i only disconnect one of my 3 accounts. Contacted SKY (ISP) today bout a seperate problem and mentioned this to them. They said it may relate to problem i called for did a few checks. Fixed intial problem but could not find any other issues on their end. Had another disconnect about 10mins ago.

I have found the following link. worth chasing up?


http://support.eveonline.com/Pages/KB/Article.aspx?id=405



did this about week or two ago, and not an issue at all
Rusty Waynne
Rusty Waynne Corporation
#23 - 2012-12-31 04:06:50 UTC
So has anyone found a fix for this yet?

Impossible to play when frequent lock ups and disconnects.
Libby Rae Torr
Hedion University
Amarr Empire
#24 - 2012-12-31 06:38:21 UTC  |  Edited by: Libby Rae Torr
I'm getting this problem tonight at 2-3 minute intervals. Impossible to play.

Only had it on odd occasions before (been playing over a year), but tonight it's just ridiculous. Nothing at my end has changed, so I'm not going to accept anything blaming my equipment or ISP.

Edit: After several failed attempts I eventually managed to run the repair tool, which reported a successful repair, but now I can't even open the launcher.

EVE is dead on my computer.
ISD TYPE40
Imperial Shipment
Amarr Empire
#25 - 2012-12-31 13:25:58 UTC
It may be of use if people could list their service provider and country. I have spoken with numerous EVE friends of mine and of the 5 or 6 of them who have suffered this issue, all of them have been from the UK, and all of them are Virgin Broadband customers.

There was an issue I recall from a number of years ago whereby some ISP's were blacklisting any EVE data being sent across their networks, listing it as heavy P2P traffic and "dropping packets". These dropped packets resulted in players disconnecting from the EVE servers.

This may be something everyone here needs to consider, as it does seem the much more likely explanation for how so few people out the 400 thousand or so that play EVE are suffering such problems, rather than the chances of it being software related.

[b]ISD Type40 Lt. Commander Community Communication Liaisons (CCLs) Interstellar Services Department[/b]
Gal'o Sengen
Doomheim
#26 - 2012-12-31 14:37:52 UTC  |  Edited by: Gal'o Sengen
ISD TYPE40 wrote:
It may be of use if people could list their service provider and country. I have spoken with numerous EVE friends of mine and of the 5 or 6 of them who have suffered this issue, all of them have been from the UK, and all of them are Virgin Broadband customers.

There was an issue I recall from a number of years ago whereby some ISP's were blacklisting any EVE data being sent across their networks, listing it as heavy P2P traffic and "dropping packets". These dropped packets resulted in players disconnecting from the EVE servers.

This may be something everyone here needs to consider, as it does seem the much more likely explanation for how so few people out the 400 thousand or so that play EVE are suffering such problems, rather than the chances of it being software related.


In my case i'm Australian using a Canadian based ISP, iinet. However i did notice in my PingPlotter results (last post on the first page) that one of the servers i was routing through in the UK was repeatedly turning up "NA" instead of the Ping number, though i don't know what that means exactly since i haven't really used PingPlotter much i do suspect it's a complete packet loss.

gblx-peer.eqla01.pr.telstraglobal.net is what it's called in PingPlotter.

Edit: I can confirm that it seems to be gblx-peer.eqla01.pr.telstraglobal.net causing the problem. Pinging the server results in 100% packet loss 9 times out of 10. If others having problems could get PingPlotter and check if they're being routed through the server, and try pinging it, it might be a little easier to tell.
Libby Rae Torr
Hedion University
Amarr Empire
#27 - 2012-12-31 16:50:34 UTC
ISD TYPE40 wrote:
It may be of use if people could list their service provider and country. I have spoken with numerous EVE friends of mine and of the 5 or 6 of them who have suffered this issue, all of them have been from the UK, and all of them are Virgin Broadband customers.

I'm in the UK, ISP is Plusnet (nominally Madasafish).

I've been playing for more than a year, never had this problem until Inferno and never more often than once or twice every few weeks since then, until last night.

And why has the repair tool knocked out my launcher?
Libby Rae Torr
Hedion University
Amarr Empire
#28 - 2013-01-01 17:23:34 UTC
I recovered my launcher via the link in this post: https://forums.eveonline.com/default.aspx?g=posts&m=2345676#post2345676 .

The closed socket issue seems to have ceased, but there's now an incursion in progress. Could the start-up of the incursion have been responsible for the closed socket problem?
nikon56
UnSkilleD Inc.
#29 - 2013-01-07 15:15:04 UTC  |  Edited by: nikon56
confirming i sometime (very rarely tho) encounter the issue.

isp: numericable
country: France

as stated before: dhcp trick proposed is absolutely not relevant (no dhcp here, still happen)

checked all my network => no issue

also, have happened several time where we were several getting "socket close" while we are in different country.

happen with me (france), 1 personne in canada, 2 in swiss, 1 in china

all getting the issue at the very same time.

we were all on ts => no probleme

2 of us were also on test server at the same time => no disconnection


network engineer here, problem source => CCP Tq server / connection

solution: CCP, fix your damn server / network

thanks
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