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launcher ok, cider starts.. but then nothing. game doesn't start. worked last night.

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Tvisyn
Ursa Minor Major Miner Corp
#1 - 2012-12-20 14:25:43 UTC
Hi,

My Eve worked all fine last night. This afternoon it doesn't. I haven't done anything to the mac since last time it worked.

The launcher starts and is happy. I press "Play". The launcher goes away. Nothing more happens.

Technically, the launcher log states everything is fine (as far as I can gather, see below) and the cider process is running (see below). I've compared the log with the log from previous days, and they seem roughly similar.

The EVE login screen never appears.

I've tried to delete the common.ini file (Applications/EVE Online.app/Contents/Resources/EVE Online.app/Contents/Resources/transgaming/c_drive/Program Files/CCP/EVE) and I've tried deleting the cache (Applications/EVE Online.app/Contents/Resources/cache). The launcher comes up nicely in both cases and I can press "Play" in both cases, but it didn't solve my problem.

Has anyone experienced something similar? Any good ideas on a fix?

Thanks beforehand.

---------------platform details-------------

Eve client patch version: 463858
Powerbook Mac OSX 10.6.8

---------------launcher log (Applications/EVE Online.app/Contents/Resources/cache)----------

<..>
2012-12-20 15:01:40,265 - zsync - INFO - item unknown or doesn't exist: u'/Users/yarc/Applications/EVE Online.app/Contents/Resources/EVE Online.app/Contents/Resources/transgaming/c_drive/Program Files/CCP/EVE/common.ini'
2012-12-20 15:01:40,337 - zsync - INFO - Checking symlinks
2012-12-20 15:01:40,413 - zsync - INFO - Updating mode of u'/Users/yarc/Applications/EVE Online.app/Contents/Resources/EVE Online.app/Contents/Resources/transgaming/c_drive/Program Files/CCP/EVE/common.ini' from 33188 to 33216
2012-12-20 15:01:40,554 - log - CH_LOG - Client update: successful
2012-12-20 15:01:41,520 - controller - INFO - update was successful
2012-12-20 15:01:41,521 - controller - INFO - SetClientUpToDate True
2012-12-20 15:01:44,939 - urllib2Mods - WARNING - Request: ['GET /patches/premium_patchinfoTQ_inc.txt HTTP/1.1', 'Host: client.eveonline.com', 'User-Agent: EVEOnlineLauncher/1.32', 'Connection: close', 'Pragma: no-cache', 'Accept-Encoding: gzip']
2012-12-20 15:02:15,441 - log - CH_LOG - Play cmd: 'EVE\\ Online.app/Contents/MacOS/cider --debugmsg -all'
2012-12-20 15:02:15,988 - controller - INFO - Exiting launcher
2012-12-20 15:02:15,989 - controller - INFO - disable
2012-12-20 15:02:15,989 - controller - INFO - cleanclose
2012-12-20 15:02:15,990 - controller - INFO - done exiting
2012-12-20 15:02:16,014 - launcher - INFO - Launcher run successful
2012-12-20 15:02:16,015 - launcher - INFO - Shutting down launcher

---------------the cider process, after the launcher is done-----

$ ps -ef | grep EVE
502 339 1 0 0:00.04 ?? 0:00.14 EVE Online.app/Contents/MacOS/cider --debugmsg -all

---------------the resources directory (/Users/yarc/Applications/EVE Online.app/Contents/Resources) ----------

$ ls
EVE Online.app cache
EVE_Online_0-463858_mac.patch default-settings.yaml
EVE_Online_412710-434834_mac.patch default-settings.yaml~
EVE_Online_434834-442745_mac.patch eve_c.icns
EVE_Online_442745-453216_mac.patch html
EVE_Online_453216-457011_mac.patch icudt.dll
EVE_Online_457011-457724_mac.patch include
EVE_Online_457724-458396_mac.patch launcher.py
EVE_Online_458396-459657_mac.patch launcher_helper.dll
EVE_Online_459657-460385_mac.patch lib
EVE_Online_460385-460848_mac.patch libcef.dll
EVE_Online_460848-462689_mac.patch locales
EVE_Online_462689-463858_mac.patch localization.xml
__access_check__ msvcp71.dll
__boot__.py msvcp90.dll
__error__.sh msvcr90.dll
avcodec-53.dll site.py
avformat-53.dll site.pyc
avutil-51.dll ui
ISD Flidais Asagiri
ISD Community Communications Liaisons
ISD Alliance
#2 - 2012-12-22 06:43:22 UTC
Hello

As a mac user I have experienced the occasional quirkiness, a lot of answers can be found here in the Mac forums and I encourage people to continue to seek information and post issues. Also if you have submitted a bug report great! If not here is a link to get you started. https://bugs.eveonline.com/login.asp?t=%2FDefault.asp%3F&rc=1

Every time I have had this issue a complete restart has fixed the issue most of the time. The times that it did not, I have used TimeMachine to restore my EVE application support folder and this seems to work for the other times. Hope you get it sorted.

On On

ISD Flidais Asagiri Lt. Commander Community Communication Liaisons (CCLs) Interstellar Services Department
Echo Belly
#3 - 2012-12-26 19:07:08 UTC
Just to let you know, i get the exact same problem (launcher, click play, then nothing) on my brand new mac mini... i installed and reinstalled EvE and it never worked.

At first i thought it was a problem with the gfx card, but i saw people do play eve on mac minis so i really don't know where this is coming from. That'll teach me for trying to play at work T_T
Praeset
The Club House
#4 - 2012-12-27 05:38:19 UTC
Same thing is Happening to me. I start the launcher, click play and go nowhere. On a 2010 iMac that used to play eve ok, but I just did a fresh instal to start playing again, but doesn't look like that's going to happen.
exophace
Applied Constructs Inc.
#5 - 2012-12-29 08:23:04 UTC  |  Edited by: exophace
Same thing for me, but with the addition of a black screen and the eve cursor, nothing else. At least I can still tab out. I was just about to reinstall everything until I read this post.

27 inch, Mid 2011
OSX Lion 10.7.5
2.7Ghz i5
4GB 1333Mhz DDR3
AMD Radeon HD 6770M 512MB
exophace
Applied Constructs Inc.
#6 - 2012-12-29 08:51:57 UTC
exophace wrote:
Same thing for me, but with the addition of a black screen and the eve cursor, nothing else. At least I can still tab out. I was just about to reinstall everything until I read this post.

27 inch, Mid 2011
OSX Lion 10.7.5
2.7Ghz i5
4GB 1333Mhz DDR3
AMD Radeon HD 6770M 512MB


Never mind, I fixed my issue by clearing the "client data" and "specific client settings" multiple times before I started it. Seems to have fixed the issue and everything boots up normally.
BH Scribblet
ISD BH
ISD Alliance
#7 - 2012-12-29 17:13:35 UTC
FYI

If looking to clear cache data for the Mac client manually, the info on how to do this has been updated slightly.

http://wiki.eveonline.com/en/wiki/Clearing_the_cache_and_settings#Out-of-game_.28Macintosh.29

Main thing to note is that for OSX 10.7 and 10.8 the library folder Is hidden by default, but instructions are there.

For those of you who have cleared cache data within the EVE app, you might want to give this a go. Even reinstalling EVE does not clear this data, so worth giving this a try..

Good luck

[BH] Scribblet
You Mad Braw
School of Applied Knowledge
Caldari State
#8 - 2013-01-09 11:26:18 UTC
Same here, but after trying for like 5 times and waited a bit longer everything went to normal again. No cache clearing or similar.