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Issues, Workarounds & Localization

 
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Error Message when trying to open EVE

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Corran Thorran
The Scope
Gallente Federation
#1 - 2012-12-20 18:10:35 UTC
So this morning, after re-installing EVE last night, I get an error message stating The logfile 'C:\Program Files (x86)\CCP\EVE\launcher\launcher.exe.log' could not be opened: [Errno] Permission Denied:C:\Program Files (x86)\CCP\EVE\launcher\launcher.exe.log

Any help you could offer would be appreciated
masternerdguy
Doomheim
#2 - 2012-12-20 18:11:37 UTC
Probably Windows stopping the client from writing to a file you don't have permissions to write to.

Things are only impossible until they are not.
Corran Thorran
The Scope
Gallente Federation
#3 - 2012-12-20 18:14:41 UTC
Except I am the administrator on the computer?
masternerdguy
Doomheim
#4 - 2012-12-20 18:18:08 UTC  |  Edited by: masternerdguy
Corran Thorran wrote:
Except I am the administrator on the computer?


As an experiment try changing the permissions of the file in question so anyone can modify it.

EDIT: In Windows 7 if I recall even the admin has files it can't access because the real "root" user (called SYSTEM I believe) is abstracted away and retains the highest permissions.

Things are only impossible until they are not.
Tre Magnifique
State War Academy
Caldari State
#5 - 2012-12-20 18:19:05 UTC
Run the repair tool found in your EvE Online directory.
Unsuccessful At Everything
The Troll Bridge
#6 - 2012-12-20 18:35:02 UTC
Ive used the repair tool more post-retribution than I have my entire Eve career.

Since the cessation of their usefulness is imminent, may I appropriate your belongings?
Corran Thorran
The Scope
Gallente Federation
#7 - 2012-12-20 18:37:48 UTC
Tre Magnifique wrote:
Run the repair tool found in your EvE Online directory.

Already did that, no go
Corran Thorran
The Scope
Gallente Federation
#8 - 2012-12-20 18:45:18 UTC  |  Edited by: Corran Thorran
masternerdguy wrote:
Corran Thorran wrote:
Except I am the administrator on the computer?


As an experiment try changing the permissions of the file in question so anyone can modify it.

EDIT: In Windows 7 if I recall even the admin has files it can't access because the real "root" user (called SYSTEM I believe) is abstracted away and retains the highest permissions.

Alright I did this, and now I get the "Errors Occured" Pop-up, so running the repair tool to see if this fixes it.... nope, didnt fix it. Any other ideas beyond filing a ticket?
Frederick Rommel
Deep Core Mining Inc.
Caldari State
#9 - 2012-12-21 00:03:16 UTC
Corran Thorran wrote:
masternerdguy wrote:
Corran Thorran wrote:
Except I am the administrator on the computer?


As an experiment try changing the permissions of the file in question so anyone can modify it.

EDIT: In Windows 7 if I recall even the admin has files it can't access because the real "root" user (called SYSTEM I believe) is abstracted away and retains the highest permissions.

Alright I did this, and now I get the "Errors Occured" Pop-up, so running the repair tool to see if this fixes it.... nope, didnt fix it. Any other ideas beyond filing a ticket?



just got this problem too. I tried reinstalling the entire client and that didn't work.

IM SUFFERING WITHDRAWLS! HELP!
Xercodo
Cruor Angelicus
#10 - 2012-12-21 00:25:14 UTC
The last time I ran repair tool was when trying to get to Bucky.....when it was offline lol

The Drake is a Lie
galenwade
Aliastra
Gallente Federation
#11 - 2012-12-21 01:20:50 UTC
Corran Thorran wrote:
masternerdguy wrote:
Corran Thorran wrote:
Except I am the administrator on the computer?


As an experiment try changing the permissions of the file in question so anyone can modify it.

EDIT: In Windows 7 if I recall even the admin has files it can't access because the real "root" user (called SYSTEM I believe) is abstracted away and retains the highest permissions.

Alright I did this, and now I get the "Errors Occured" Pop-up, so running the repair tool to see if this fixes it.... nope, didnt fix it. Any other ideas beyond filing a ticket?



Long shot, but can you move your eve client, and your page files to a different HDD ? Preferably one that is fresh .
Corran Thorran
The Scope
Gallente Federation
#12 - 2012-12-21 06:22:40 UTC
Actually talked to EVE support and they said to remove the program, delete the entire folder, then re-install everything so I'll let everyone know how that goes in a couple of hours
Himnos Altar
An Errant Venture
#13 - 2012-12-21 10:20:15 UTC
I got this, ran the Repair tool.

Launcher doesn't load, but the client itself does. just bypass the launcher and pin the client to the taskbar.
Ergophobia
Kangaroos With Frickin Lazerbeams
#14 - 2012-12-21 10:27:10 UTC
Himnos Altar wrote:
I got this, ran the Repair tool.

Launcher doesn't load, but the client itself does. just bypass the launcher and pin the client to the taskbar.


This got it working for me.
Chribba
Otherworld Enterprises
Otherworld Empire
#15 - 2012-12-21 11:02:25 UTC
Restart the computer? lol maybe the log file is in use by a process and as thus cannot be written to.

So either restart the computer or find the process and kill the handle.

/c

★★★ Secure 3rd party service ★★★

Visit my in-game channel 'Holy Veldspar'

Twitter @ChribbaVeldspar
RaTTuS
BIG
#16 - 2012-12-21 11:04:36 UTC
Chribba wrote:
Restart the computer? lol maybe the log file is in use by a process and as thus cannot be written to.

So either restart the computer or find the process and kill the handle.

/c

^ this

http://eveboard.com/ub/419190933-134.png http://i.imgur.com/kYLoKrM.png

ISD Praetoxx
Imperial Shipment
Amarr Empire
#17 - 2012-12-21 12:01:00 UTC
Thread moved to Issues, Workarounds & Localization forums

- ISD Praetoxx

ISD Praetoxx Lieutenant Community Communication Liasons (CCLs) Interstellar Service Department