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The power of 2 issue
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LemonR
Native Freshfood
Minmatar Republic
#1 - 2012-12-19 16:41:30 UTC  |  Edited by: LemonR
I'm sure I'm not the only person who has encountered this issue.

I made another account with the power of 2 deal, the payment failed but the account was still created. I tried to redo the process but it said that the username was taken. So I'm in a bit of a conundrum because I have another account but no subscription on it.

Any solutions? -Had a petition up for a day but no answer yet, I remember the days gms response was 5 minutes flat. :(
iskflakes
#2 - 2012-12-19 16:45:08 UTC
Log in to account management, activate hours for PLEX, add a PLEX?

-
Yusef Yeasef Yosef
Doomheim
#3 - 2012-12-19 16:47:23 UTC  |  Edited by: Yusef Yeasef Yosef
File a Petition, if solution in above reply does not work.
LemonR
Native Freshfood
Minmatar Republic
#4 - 2012-12-19 16:51:02 UTC
I'm trying to get the power of 2 option, it is cheaper than adding a plex.
Jacob Rider
Perkone
Caldari State
#5 - 2012-12-19 17:08:44 UTC
Wait for a reply to your petition.

Or, choose a different user name and try the Po2 thing again ... with a less fail payment option this time.
LemonR
Native Freshfood
Minmatar Republic
#6 - 2012-12-23 19:24:19 UTC
The first petition was answered, a GM deleted the account and told me to retry, same thing occurred again.
Put up another petition, Gm deleted the account and told me to retry, same thing occurred yet again.
Now I have a third petition up in hope that they can solve this bug...
I've missed the eve Christmas event and a weeks worth of training time, I'm quite disappointed.

I hope that the GMs cant get to the bottom of this because I know others are probably having the same issue as well.

I've tried making the account on numerous different computers, deleted cookies, done everything I can think of, no success.
Rengerel en Distel
#7 - 2012-12-23 19:36:06 UTC
So you've tried the same payment option 3 times and it failed 3 times, and you somehow think it's CCP's fault?

With the increase in shiptoasting, the Report timer needs to be shortened.
killorbekilled TBE
The Scope
Gallente Federation
#8 - 2012-12-23 19:36:48 UTC
waaaah!!

:)
LemonR
Native Freshfood
Minmatar Republic
#9 - 2012-12-23 20:02:58 UTC  |  Edited by: LemonR
Rengerel en Distel wrote:
So you've tried the same payment option 3 times and it failed 3 times, and you somehow think it's CCP's fault?


I've used multiple credit cards, on different computers. It's not the credit cards if that's what you're thinking. I'm not blaming anyone for this but can only hope that CCP can find a solution for me. GM's did quote that it was a bug.