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EVE crashes when you open map screen causing EVE to be unplayable
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Call Rollard
Caldari Provisions
Caldari State
#1 - 2012-12-09 19:31:19 UTC
Since Retribution, I've had an issue where I want to open up my map, however I open it then my screen goes a bit weird and in a way it looks like flashing screen at top screen and bottom (Its hard to explain the flashy screen thing)

Then the screen freezes, you click anything it wont work, you wait nothing happens, you know you are doomed when all you can do is close the EVE cilent down or turn your computer off and on.

Today, I log into EVE and this is worse than ever, I open map. Does it again. It is unplayable when this keeps happening because I REQUIRE the map screen to play EVE. Sad

While typing this I was able to get a screenshot but it didn't even show the situation for some reason.

My specs:

Macbook Pro late 2009
OS: Snow Leopard
Graphics card: Nvidia 9400M
CPU: 2.53GHz Intel Core 2 Duo
Memory: 4 GB 1067 MHz DDR3

Is anyone else getting this problem or know a fix or if this will be patched??
Vincent Athena
Photosynth
#2 - 2012-12-09 20:45:55 UTC
Does not happen to me. Must be a special case of you graphics hardware. Bug report it.

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Call Rollard
Caldari Provisions
Caldari State
#3 - 2012-12-09 22:19:20 UTC
Vincent Athena wrote:
Does not happen to me. Must be a special case of you graphics hardware. Bug report it.


Yeah I have reported the bug so gunna wait and see what happens, I was only posting on forums to see if anyone else recognized the issue also.
Lizzie Lefthand Marstolt
Nice Girl Corporation
#4 - 2012-12-11 13:46:48 UTC
Exactly same problem here. Open map and screen goes corrupted by green blocks and you have to do hard reboot.

iMac / Snow Leopard
3.06 GHz core 2 duo
8 gb ddr3
Nvidia geforce 9400
Call Rollard
Caldari Provisions
Caldari State
#5 - 2012-12-11 22:08:06 UTC
This happens every time I'm docked up now. Its impossible to open the map while docked up at a station which is extremely annoying.

I now know I'm not the only person receiving the issue, maybe it has something to do with the Nvidia Graphic card problem?
Jen Herator
Perkone
Caldari State
#6 - 2012-12-12 03:48:04 UTC  |  Edited by: Jen Herator
I just resubscribed to the game last night and installed it for the first time in about a year. The map worked fine last night before the patch, and after the patch installed today, I have to restart my 2008 macbook pro each time the map bugs out(with 2.8ghz core 2 duo processor and a 9600mGT.) If I can't use the map, I can't play properly, correct? Um, will we get a fix soon? You shouldn't fix what ain't broke. I expect they'd work on a fix. If my game is broken for the full 2 months, I won't be able to navigate in my space game, and I won't resubscribe. I might ask for my money back if this bug is here to stay.

Yes, this happens while docked.

2008 Macbook Pro
9600mGT video card
2.8GHz Core 2 Duo Processor
4g of RAM
Mac OS X 10.6.8
Call Rollard
Caldari Provisions
Caldari State
#7 - 2012-12-12 21:35:02 UTC
Is any known fix happening? Looks like an Nvidia card issue, anyone got an Atari card or whatever and getting this issue also?
Doc Grimes
6 Minute Abs
#8 - 2012-12-14 02:04:28 UTC
Having the same issues, everything is ok until I open the map

currently reinstalling the client

Hope someone can figure out whats causing this and get this patched up

MPB '13 / Snow Leopard
2.26 GHz core 2 duo
8 gb ddr3
Nvidia geforce 9400M
Vincent Athena
Photosynth
#9 - 2012-12-14 22:37:13 UTC
I got a NVIDIA GeForce GT 330M and no issue. So it would seem to be a NVIDIA 9400 issue.

Ah, the joys of making sure new software works on all the hardware configurations on the planet........

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Call Rollard
Caldari Provisions
Caldari State
#10 - 2012-12-17 16:38:05 UTC
Vincent Athena wrote:
I got a NVIDIA GeForce GT 330M and no issue. So it would seem to be a NVIDIA 9400 issue.

Ah, the joys of making sure new software works on all the hardware configurations on the planet........


Someone with an Nvidia 9600GT got this issue also so maybe its an older Nvidia card issue.

Still not patched up and just makes playing EVE hard as I have to undock just to open a map :/. its very hard when you've got pirates camping a station who will simply blow you up when you undock. Straight
Thoregon Aubaris
Center for Advanced Studies
Gallente Federation
#11 - 2012-12-22 12:44:14 UTC  |  Edited by: Thoregon Aubaris
Same issue here, activating the map crashes the client. i'm now running EVE in window-mode (1280x800), at least i can minimize it, doing so i don't need to hard reboot. sry, my english is not so well.

Macbook Pro late 2009
OS: Snow Leopard
Graphics card: Nvidia 9400M
CPU: 2.53GHz Intel Core 2 Duo
Memory: 4 GB 1067 MHz DDR3

NVIDIA GeForce 9600M GT & NVIDIA GeForce 9400M
Trek Otoma
Deep Core Mining Inc.
Caldari State
#12 - 2012-12-27 16:25:23 UTC
Thoregon Aubaris wrote:
Same issue here, activating the map crashes the client. i'm now running EVE in window-mode (1280x800), at least i can minimize it, doing so i don't need to hard reboot. sry, my english is not so well.

Macbook Pro late 2009
OS: Snow Leopard
Graphics card: Nvidia 9400M
CPU: 2.53GHz Intel Core 2 Duo
Memory: 4 GB 1067 MHz DDR3

NVIDIA GeForce 9600M GT & NVIDIA GeForce 9400M



I upgraded my Macbook Pro from 4GB to 16GB. Problem solved. Lol

Trek
Skauroth
Federal Navy Academy
Gallente Federation
#13 - 2013-01-24 18:39:55 UTC
Hey, sorry to revive a dead topic but I'm having the same issue. My client got patched today and I started getting the same map problems. Any advice?

system specs:
Macbook Pro mid 2009
OS: Snow Leopard
Graphics card: Nvidia 9400M
CPU: 2.26GHz Intel Core 2 Duo
Memory: 2 GB 1067 MHz DDR3
Call Rollard
Caldari Provisions
Caldari State
#14 - 2013-01-26 02:38:05 UTC
Skauroth wrote:
Hey, sorry to revive a dead topic but I'm having the same issue. My client got patched today and I started getting the same map problems. Any advice?

system specs:
Macbook Pro mid 2009
OS: Snow Leopard
Graphics card: Nvidia 9400M
CPU: 2.26GHz Intel Core 2 Duo
Memory: 2 GB 1067 MHz DDR3


This topic isn't dead really though.

I still have the issue. It's been happening since Retribution launched which is over a month ago.

Last time I opened map just now to see if it still happens my computer screen went all weird, bright flashes of multiple colored lights appeared all over the client and my Firefox browser was flashing, and as well as anything else, flash goes black then normal black then normal.

So this topic isn't dead as this is still an on-going issue. It annoys me still that I can never open map in stations anymore.
Kaivar Lancer
Doomheim
#15 - 2013-02-03 16:59:53 UTC
I've had a similar issue as well. The client crashes whenever I go to map mode and the dialog box "getting data" (?) comes up. It just freezes and I get an error box saying Eve froze.
Vayn Baxtor
Brutor Tribe
Minmatar Republic
#16 - 2013-02-14 05:56:30 UTC
Count me in -_-.
Tried resetting cache. It "worked" the main acc,at first, but failed at the alt acc. Now the main acc has it again.
Although, I read somewhere that it is a stupid star map setting. I forgot to switch it when it was working at that moment. I will try it out. It is quite an annoying bug though.

Using tablet, typoes are common and I'm not going to fix them all.

Deuce Syundai
State War Academy
Caldari State
#17 - 2013-02-23 03:25:40 UTC
Same problem here, along with everything that's already been said about attempts to remedy the situation.

Relevant specs:
OSX 10.6.8
Nvidia 9600m GT 512MB

Of note:
When launching the client proper, severe graphical irregularities initially occur before the black fade-in to the login screen.

Upon attempting to open the map, this exception gets thrown repeatedly in the Console log while the client is frozen until I force it to close:
Quote:
2/22/13 9:52:36 PM kernel NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
2/22/13 9:52:36 PM kernel 0000006e
2/22/13 9:52:36 PM kernel 00200000 00008297 00000474 00000010
2/22/13 9:52:36 PM kernel 0000047e 00000f04 3f800000 0000000f
2/22/13 9:52:36 PM kernel 00000000 00000000 00000611
2/22/13 9:52:36 PM kernel 00000010 00000000

Upon forcing it to close, I get:
Quote:
2/22/13 9:52:46 PM loginwindow[4832] Application hardKill returned -600
2/22/13 9:52:55 PM [0x0-0x254254].org.pythonmac.unspecified.EVEOnline 0xf0069874:1: Token owned by 0xf005d114
2/22/13 9:52:55 PM [0x0-0x254254].org.pythonmac.unspecified.EVEOnline 0xf005d114:1: Thread 0017 unix tid=5867 teb=0x25d22000 state=1 process=000a
2/22/13 9:52:55 PM [0x0-0x254254].org.pythonmac.unspecified.EVEOnline 0xf0066550:1: Atom table size=1 entries=37
2/22/13 9:52:55 PM [0x0-0x254254].org.pythonmac.unspecified.EVEOnline c000: ref=1 hash=35 "aaaaAAaaaaaAAaAAaaaaAaaaaaAaAaaa-LIBGCCW32-EH-2-SJLJ-GTHR-MINGW32"
2/22/13 9:52:55 PM [0x0-0x254254].org.pythonmac.unspecified.EVEOnline 0xf004fce4:1: IO Completion max=3 active=0 queued_tasks=0 assigned=0
2/22/13 9:52:55 PM [0x0-0x254254].org.pythonmac.unspecified.EVEOnline name=""
2/22/13 9:52:55 PM [0x0-0x254254].org.pythonmac.unspecified.EVEOnline 0xf004c340:1: Event manual=1 signaled=0 name=""
2/22/13 9:52:55 PM [0x0-0x254254].org.pythonmac.unspecified.EVEOnline 0xf0050024:1: Token owned by 0xf00502e4
2/22/13 9:52:55 PM [0x0-0x254254].org.pythonmac.unspecified.EVEOnline 0xf00502e4:1: Process 000a next=0xf00074b4 prev=0x0 handles=0x0
2/22/13 9:52:55 PM [0x0-0x254254].org.pythonmac.unspecified.EVEOnline 0xf004e654:1: Event manual=1 signaled=0 name=""
2/22/13 9:52:55 PM [0x0-0x254254].org.pythonmac.unspecified.EVEOnline 0xf0001a78:1: Token owned by 0xf00074b4
2/22/13 9:52:55 PM [0x0-0x254254].org.pythonmac.unspecified.EVEOnline 0xf00074b4:1: Process 0001 next=0x0 prev=0xf00502e4 handles=0x0
2/22/13 9:52:56 PM kernel NVDA(OpenGL): Channel timeout!

So it seems it's some issue related to OpenGL on (older and/or mobile?) Nvidia GPU's.

It's unfortunate I can't seem to figure out a way to generate a direct program log the way Logserver does for Windows users, which generates a log identical to the one seen in the in-client debugging monitor (CTRL+ALT+SHIFT+M), which is useless since it stops working once the client freezes and there's no way of copying/saving it once frozen.

Designer, co-maintainer of the Zirio-Syundai Overview.
Call Rollard
Caldari Provisions
Caldari State
#18 - 2013-02-23 19:25:20 UTC
Deuce Syundai wrote:
Same problem here, along with everything that's already been said about attempts to remedy the situation.

Relevant specs:
OSX 10.6.8
Nvidia 9600m GT 512MB

Of note:
When launching the client proper, severe graphical irregularities initially occur before the black fade-in to the login screen.

Upon attempting to open the map, this exception gets thrown repeatedly in the Console log while the client is frozen until I force it to close:
Quote:
2/22/13 9:52:36 PM kernel NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error
2/22/13 9:52:36 PM kernel 0000006e
2/22/13 9:52:36 PM kernel 00200000 00008297 00000474 00000010
2/22/13 9:52:36 PM kernel 0000047e 00000f04 3f800000 0000000f
2/22/13 9:52:36 PM kernel 00000000 00000000 00000611
2/22/13 9:52:36 PM kernel 00000010 00000000

Upon forcing it to close, I get:
Quote:
2/22/13 9:52:46 PM loginwindow[4832] Application hardKill returned -600
2/22/13 9:52:55 PM [0x0-0x254254].org.pythonmac.unspecified.EVEOnline 0xf0069874:1: Token owned by 0xf005d114
2/22/13 9:52:55 PM [0x0-0x254254].org.pythonmac.unspecified.EVEOnline 0xf005d114:1: Thread 0017 unix tid=5867 teb=0x25d22000 state=1 process=000a
2/22/13 9:52:55 PM [0x0-0x254254].org.pythonmac.unspecified.EVEOnline 0xf0066550:1: Atom table size=1 entries=37
2/22/13 9:52:55 PM [0x0-0x254254].org.pythonmac.unspecified.EVEOnline c000: ref=1 hash=35 "aaaaAAaaaaaAAaAAaaaaAaaaaaAaAaaa-LIBGCCW32-EH-2-SJLJ-GTHR-MINGW32"
2/22/13 9:52:55 PM [0x0-0x254254].org.pythonmac.unspecified.EVEOnline 0xf004fce4:1: IO Completion max=3 active=0 queued_tasks=0 assigned=0
2/22/13 9:52:55 PM [0x0-0x254254].org.pythonmac.unspecified.EVEOnline name=""
2/22/13 9:52:55 PM [0x0-0x254254].org.pythonmac.unspecified.EVEOnline 0xf004c340:1: Event manual=1 signaled=0 name=""
2/22/13 9:52:55 PM [0x0-0x254254].org.pythonmac.unspecified.EVEOnline 0xf0050024:1: Token owned by 0xf00502e4
2/22/13 9:52:55 PM [0x0-0x254254].org.pythonmac.unspecified.EVEOnline 0xf00502e4:1: Process 000a next=0xf00074b4 prev=0x0 handles=0x0
2/22/13 9:52:55 PM [0x0-0x254254].org.pythonmac.unspecified.EVEOnline 0xf004e654:1: Event manual=1 signaled=0 name=""
2/22/13 9:52:55 PM [0x0-0x254254].org.pythonmac.unspecified.EVEOnline 0xf0001a78:1: Token owned by 0xf00074b4
2/22/13 9:52:55 PM [0x0-0x254254].org.pythonmac.unspecified.EVEOnline 0xf00074b4:1: Process 0001 next=0x0 prev=0xf00502e4 handles=0x0
2/22/13 9:52:56 PM kernel NVDA(OpenGL): Channel timeout!

So it seems it's some issue related to OpenGL on (older and/or mobile?) Nvidia GPU's.

It's unfortunate I can't seem to figure out a way to generate a direct program log the way Logserver does for Windows users, which generates a log identical to the one seen in the in-client debugging monitor (CTRL+ALT+SHIFT+M), which is useless since it stops working once the client freezes and there's no way of copying/saving it once frozen.


An update on the situation.

I still got this problem, CCP needs to look into it because It's really annoying me now and I can't even view the map while docked. I want to check things while docked because im in low sec, I can not, I have to undock; situations like this are very annoying.

Please can CCP view this issue and fix it ASAP please?
Call Rollard
Caldari Provisions
Caldari State
#19 - 2013-02-23 19:31:53 UTC  |  Edited by: Call Rollard
It also does not matter what graphics settings you have, it will crash.

I was wondering if any devs looked at this thread because a dev has not replied to this thread at all, making us think that no action is being taken.

Since nothing has happened for over two months we don't know whether this will be fixed or not.

Please update us.
Deuce Syundai
State War Academy
Caldari State
#20 - 2013-03-06 15:21:43 UTC
I've finally gotten around to filing a proper bug report based on the instructions here and here, including the output from the command-line initiated logging mode and the export file from System Profiler. Anyone else still experiencing this issue should do the same so the bug hunters and devs have as much information to go off of as possible.

Designer, co-maintainer of the Zirio-Syundai Overview.
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