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CSM7 Dec Summit Topic - CSM as stakeholder

First post
Author
Two step
Aperture Harmonics
#1 - 2012-11-28 16:13:42 UTC  |  Edited by: Two step
The CSM was invited to be *scrum* stakeholders at the last CSM summit. In the past, the CSM had some input before release planning (at the summit) and then didn't hear much until the feature was ready to release. Making us a stakeholder was intended to allow us to contribute feedback during the development process.

The experiment wasn't exactly a success. We gave some early feedback, but we didn't get a chance to participate in later planning very much at all. This summit session is our chance to talk about how we can change that in the future.

CSM 7 Secretary CSM 6 Alternate Delegate @two_step_eve on Twitter My Blog

Nicolo da'Vicenza
Viziam
Amarr Empire
#2 - 2012-11-29 22:37:55 UTC  |  Edited by: Nicolo da'Vicenza
first in a riveting topic that will consume more of the summit's time then the EVE/Dust link, industry, ship balancing and nullsec combined
admiral root
Red Galaxy
#3 - 2012-11-30 06:44:24 UTC
Nicolo da'Vicenza wrote:
first in a riveting topic that will consume more of the summit's time then the EVE/Dust link, industry, ship balancing and nullsec combined


Only if they insist on going round in circles, like that nonsense about dealing with CSM members who don't bother to do anything.

No, your rights end in optimal+2*falloff

Mike Azariah
The Scope
Gallente Federation
#4 - 2012-12-02 09:32:32 UTC
Is this a revisit of the white paper?

m

Mike Azariah  ┬──┬ ¯|(ツ)

Seleene
Body Count Inc.
Mercenary Coalition
#5 - 2012-12-02 14:42:21 UTC
Mike Azariah wrote:
Is this a revisit of the white paper?

m


No, this is the CSM and CCP talking about the CSM's role as a stakeholder in the development process.

2004-2008: Mercenary Coalition Boss

2007-2010: CCP Game Designer | 2011-2013: CSM6 Delegate & CSM7 Chairman

2011-2015: Pandemic Legionnaire

2015- : Mercenary Coalition Boss

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2manno Asp
Death By Design
#6 - 2012-12-02 17:31:31 UTC
i'm against this. politicians are to advance the agendas of their constituents.

i'm struggling to understand how paying the CSM, in whatever form that may be, will benefit the player base.
Seleene
Body Count Inc.
Mercenary Coalition
#7 - 2012-12-02 18:45:16 UTC
2manno Asp wrote:
i'm against this. politicians are to advance the agendas of their constituents.

i'm struggling to understand how paying the CSM, in whatever form that may be, will benefit the player base.


I'm still waiting on my first paycheck. Sad

2004-2008: Mercenary Coalition Boss

2007-2010: CCP Game Designer | 2011-2013: CSM6 Delegate & CSM7 Chairman

2011-2015: Pandemic Legionnaire

2015- : Mercenary Coalition Boss

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Karaena Eli Hakoke
Cyber Dragoons
Cyber Dragoons Alliance
#8 - 2012-12-06 13:34:09 UTC
By stakeholders, it doesn't mean that the CSM will be paid, but rather that they have an influence on the goals of each expansions, such as how to change the Sov system, how to help CCP keep veteran players, while trying to get new players in EvE and try to keep CCP from making mistakes. The CSM Representatives are messengers, councilors and auditors, they provide suggestions and feedback to CCP that came from players and tell CCP when they are going the wrong way.
Dersen Lowery
The Scope
#9 - 2012-12-06 14:33:47 UTC
What Karaena said. This is about a long-sought experiment to get CSM more closely involved in the development process. I'd love to hear the results.

It took up as much of the minutes as it did because they were asking CCP to take a pretty big risk.

Proud founder and member of the Belligerent Desirables.

I voted in CSM X!

2manno Asp
Death By Design
#10 - 2012-12-06 15:09:00 UTC
what worries me is that stakeholder by every definintion i know of means that when things go good, you get the rewards, when they go bad, you suffer the penalties. you are a stakeholder, akin to a stockholder or shareholder.

in the most benign sense we're all stakeholders. in this sense, the CSM are already stakeholders and the CSM already wield influence.

so we must then be talking about something over and above what already exists or this topic wouldn't exist.

how do you stake someone over and above what already exists without paying them in some fashion? if you don't pay them, any input they have remains amatuer. there is no accountability to CCP or to the CSM without it. you can't have a contract without an exchange of goods.

idk, i'll be interested to see what this is. but i'm standing by my original statement. i would hate to see these guys get paid.
None ofthe Above
#11 - 2012-12-06 17:23:56 UTC
2manno Asp wrote:
what worries me is that stakeholder by every definintion i know of means that when things go good, you get the rewards, when they go bad, you suffer the penalties. you are a stakeholder, akin to a stockholder or shareholder.

in the most benign sense we're all stakeholders. in this sense, the CSM are already stakeholders and the CSM already wield influence.

so we must then be talking about something over and above what already exists or this topic wouldn't exist.

how do you stake someone over and above what already exists without paying them in some fashion? if you don't pay them, any input they have remains amatuer. there is no accountability to CCP or to the CSM without it. you can't have a contract without an exchange of goods.

idk, i'll be interested to see what this is. but i'm standing by my original statement. i would hate to see these guys get paid.


Well rest assured, no one but you thinks the CSM as stakeholder means paying CSM. (More plainly, your concerns are unfounded; based on a misunderstanding, so you can relax and let it go.)

A stakeholder gets early access into the design process, and closer follow up.

A stakeholder gets to say "why the hell didn't I know about this?" when something crazy gets released.

And yes in the other sense we are all stakeholders in the sense that we get the rewards when things go right. Supporting CSM as stakeholder is possibly a way to get that.

The only end-game content in EVE Online is the crap that makes you rage quit.

2manno Asp
Death By Design
#12 - 2012-12-07 02:01:55 UTC  |  Edited by: 2manno Asp
None ofthe Above wrote:
2manno Asp wrote:
what worries me is that stakeholder by every definintion i know of means that when things go good, you get the rewards, when they go bad, you suffer the penalties. you are a stakeholder, akin to a stockholder or shareholder.

in the most benign sense we're all stakeholders. in this sense, the CSM are already stakeholders and the CSM already wield influence.

so we must then be talking about something over and above what already exists or this topic wouldn't exist.

how do you stake someone over and above what already exists without paying them in some fashion? if you don't pay them, any input they have remains amatuer. there is no accountability to CCP or to the CSM without it. you can't have a contract without an exchange of goods.

idk, i'll be interested to see what this is. but i'm standing by my original statement. i would hate to see these guys get paid.


Well rest assured, no one but you thinks the CSM as stakeholder means paying CSM. (More plainly, your concerns are unfounded; based on a misunderstanding, so you can relax and let it go.)

A stakeholder gets early access into the design process, and closer follow up.

A stakeholder gets to say "why the hell didn't I know about this?" when something crazy gets released.

And yes in the other sense we are all stakeholders in the sense that we get the rewards when things go right. Supporting CSM as stakeholder is possibly a way to get that.



ok, but then you've already confirmed my suspicions, although i'm not sure what qualifies you to make such an assertation or to speak for everyone in EVE sans myself.

nevertheless, according to you, a stakeholder does get something in exchange for being on the CSM. when you get something in exchange for a good or service, it's called a payment.

and i don't like that.

to be fair, i'd like it more if i were on the CSM though. but at least i trust me.
None ofthe Above
#13 - 2012-12-07 03:28:52 UTC  |  Edited by: None ofthe Above
2manno Asp wrote:


ok, but then you've already confirmed my suspicions, although i'm not sure what qualifies you to make such an assertation or to speak for everyone in EVE sans myself.

nevertheless, according to you, a stakeholder does get something in exchange for being on the CSM. when you get something in exchange for a good or service, it's called a payment.

and i don't like that.

to be fair, i'd like it more if i were on the CSM though. but at least i trust me.


Well, to be fair to you: I am over generalizing when I made the absolute statement without qualification.

"No one but you thinks the CSM as stakeholder means paying CSM" should be qualified with "as far as I can tell."

Even so, I still think you are misunderstanding or being deliberately obtuse.

These people are volunteers. The only reward for good performance they get is a better game, and perhaps reelection (not even sure if that is reward to be honest). If that is objectionable to you, then I have no idea what to say.

The only end-game content in EVE Online is the crap that makes you rage quit.

Seleene
Body Count Inc.
Mercenary Coalition
#14 - 2012-12-07 06:07:03 UTC  |  Edited by: Seleene
To the guy that keeps rambling on about 'payment' - there is ample information out there about what the CSM is and is not for you to not be making bad posts like you are.

Also, random thought - I actually have been paid to work on this game. I can tell you that as an unpaid player volunteer 'stakeholder' I feel I've been able to ~influence~ the overall direction of the game more in the past two years on the CSM than I ever did as a dev when I was just another worker bee in game design. I guess that is a form of payment / reward, but it's certainly not monetary.

2004-2008: Mercenary Coalition Boss

2007-2010: CCP Game Designer | 2011-2013: CSM6 Delegate & CSM7 Chairman

2011-2015: Pandemic Legionnaire

2015- : Mercenary Coalition Boss

Follow Seleene on Twitter!

rodyas
Tie Fighters Inc
#15 - 2012-12-07 06:46:42 UTC  |  Edited by: rodyas
2manno Asp wrote:
None ofthe Above wrote:
2manno Asp wrote:
what worries me is that stakeholder by every definintion i know of means that when things go good, you get the rewards, when they go bad, you suffer the penalties. you are a stakeholder, akin to a stockholder or shareholder.

in the most benign sense we're all stakeholders. in this sense, the CSM are already stakeholders and the CSM already wield influence.

so we must then be talking about something over and above what already exists or this topic wouldn't exist.

how do you stake someone over and above what already exists without paying them in some fashion? if you don't pay them, any input they have remains amatuer. there is no accountability to CCP or to the CSM without it. you can't have a contract without an exchange of goods.

idk, i'll be interested to see what this is. but i'm standing by my original statement. i would hate to see these guys get paid.


Well rest assured, no one but you thinks the CSM as stakeholder means paying CSM. (More plainly, your concerns are unfounded; based on a misunderstanding, so you can relax and let it go.)

A stakeholder gets early access into the design process, and closer follow up.

A stakeholder gets to say "why the hell didn't I know about this?" when something crazy gets released.

And yes in the other sense we are all stakeholders in the sense that we get the rewards when things go right. Supporting CSM as stakeholder is possibly a way to get that.



ok, but then you've already confirmed my suspicions, although i'm not sure what qualifies you to make such an assertation or to speak for everyone in EVE sans myself.

nevertheless, according to you, a stakeholder does get something in exchange for being on the CSM. when you get something in exchange for a good or service, it's called a payment.

and i don't like that.

to be fair, i'd like it more if i were on the CSM though. but at least i trust me.


Your gonna have to descend into the troll baiting basements if you want some decent answers here.

Sadly, everyone focuses on money and nothing else.

CSM get paid as in free trips to iceland, catering around the country there and advice on how to spend good time there. As in free travel and tourism agents. (I have traveled before and had to pay some fines to get the decent information CCP loveingly gives to some of the CSM and players.)

As in CSM getting paid for when they get stakeholder status. If you focus on dollar bills, probably nothing from it. Perhaps afterwards dollars be rollin' in for them with other offers.

They might get new perks though, on basics maybe another free trip or two, maybe more free trips to player events. A good one would be free training really, so they can understand and handle the business meetings they will be in and a part of and such like that.

I suppose EVE would have to have more players, and be rollin' in more benjamins if the CSM stakeholders were gonna get paid real dough. Could happen in the future but immediately, I would bet CCP goes the perk route.

Signature removed for inappropriate language - CCP Eterne

Vera Algaert
Republic University
Minmatar Republic
#16 - 2012-12-08 12:23:11 UTC  |  Edited by: Vera Algaert
Just be prepared this time Ugh

Reading in the meeting minutes how you were fumbling around and grasping for straws when Unifex asked (paraphrased) "Many in the company would not like to see a more influential CSM, they complain that you get to criticize everything they do while having no personal skin in the game. Why should I do it anyways?" was disappointing to say the very least.

You aren't just some random focus group that exists purely by grace of CCP, you are the democratically legitimized representatives of all of CCP's EVE customers.
I have no idea how you could forget that during the summer summit but this is at the core of any argument that could justify your existence and influence.

The "you only represent your own special interests and not the interests of the playerbase at large", "X of Y representatives are from large 0.0 alliances", "most people never vote in CSM elections anyways", ... discussions are important and necessary. But it is crucial to realize that these discussions - although they happen on public forums that CCP has access to - are in scope strictly kept between you and the community.
Whenever you deal with CCP you have the full backing of the EVE community and speak as their mouth-piece.

Make a case for the CSM as representatives of the community, please resist the temptation to make case for yourself instead.
(Negative example: "You should give the CSM more influence because... well, I am a really experienced EVE player and everyone tells me that my ideas about game design are pretty cool. Your developers simply don't know how much great input on their work I could give them... CCP would profit so much from giving me the CSM more influence! ... btw I'll leave a copy of my résumé at the reception" - this is how the CSM comes across in its weakest moments, don't do that).

This is easily the most important summit topic so please treat it that way when preparing for it.

.

Vera Algaert
Republic University
Minmatar Republic
#17 - 2012-12-08 13:28:40 UTC  |  Edited by: Vera Algaert
2manno Asp wrote:
what worries me is that stakeholder by every definintion i know of means that when things go good, you get the rewards, when they go bad, you suffer the penalties. you are a stakeholder, akin to a stockholder or shareholder.

The term "stakeholder" is very rarely used outside of business administration (or software development) classes so I very much doubt that you are familiar with its definition.

A stakeholder in the business administration sense is generally defined as "those groups without whose support the organization would cease to exist" - investors, employees, customers, suppliers, government, relevant special interest groups, society at large, ....

quoting a previous post of mine:
Quote:
The stakeholder concept may sound trivial but is surprisingly useful - it prevents companies from chasing after one or two stakeholders (e.g. customers and suppliers) while completely ignoring all other ones. Of course some stakeholders tend to be more important than others but starting to write down a list of stakeholders gives you a good idea which groups you have to cater to.

Many companies only realize very late that a stakeholder group you don't do any direct business with can **** you over at the worst moment if you leave its concerns unattended.

How to give major stakeholder groups official recognition and influence (without handing your business over to them) is an ongoing discussion in management theory. The CSM can be seen as one attempt into that direction.


A major source of confusion is that the software development methodology Scrum (which CCP makes use of) also includes a (very narrowly defined) role called "stakeholder".

Quoting wikipedia:
Quote:
The stakeholders are the customers, vendors. They are people who enable the project and for whom the project produces the agreed-upon benefit[s] that justify its production. They are only directly involved in the process during the sprint reviews.

The Scrum stakeholder role does obviously take some cues from the way the term is used in a business administration context but is much more narrow and inherently confines the influence of stakeholders to one part of the development cycle.

Initially CCP only acknowledged the CSM as Scrum stakeholders (and even then only indirectly - with CCP Xhagen acting as the CSM's representative during reviews).

Now we may be moving towards a broader definition of "stakeholder" that would no longer be directly tied to Scrum.

.

raskonalkov
Tie Fighters Inc
#18 - 2012-12-09 01:16:08 UTC
Vera Algaert wrote:
Just be prepared this time Ugh

"Many in the company would not like to see a more influential CSM, they complain that you get to criticize everything they do while having no personal skin in the game. Why should I do it anyways?"



Because having more then one boss is fun and people should look forward to it.

Wow, never knew CMS hit CCP so hard, I knew the players did, but suppose I am just to use to hearing the opinion of the nice CSM members.


Don't worry CSM, us players will just respond most harshly to CCP for awhile, till they think you guys are no big deal and actually nice people to be around. Anything to support stakeholdership.
Korvin
Shadow Kingdom
Best Alliance
#19 - 2012-12-09 01:37:06 UTC
2manno Asp
Death By Design
#20 - 2012-12-09 05:21:08 UTC  |  Edited by: 2manno Asp
Vera Algaert wrote:

The term "stakeholder" is very rarely used outside of business administration (or software development) classes so I very much doubt that you are familiar with its definition.


lol. i own 2 companies and have been involved in building 2 more.

pretty sure i know what a stakeholder is. in the literal sesne.

also, the CSM don't fully represent the EVE community. they barely represent the majority of their groupie constituents pursuing self-interest.

stakeholders? please.
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