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How long does it take for petition to get answered?

First post
Author
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Eri Em
#1 - 2012-11-30 17:06:43 UTC
Topic.

Waiting 5 days already. What's up CCP. I thought account petitions were priority.
Sheynan
Lighting the blight
#2 - 2012-11-30 17:08:35 UTC
The petition system is actually antiproportionally linked to the amount of forum posts containing the word "petition".
Christopher AET
Federal Navy Academy
Gallente Federation
#3 - 2012-11-30 17:11:51 UTC
Yes

I drain ducks of their moisture for sustenance.
Eri Em
#4 - 2012-11-30 17:14:28 UTC  |  Edited by: Eri Em
Sheynan wrote:
The petition system is actually antiproportionally linked to the amount of forum posts containing the word "petition".



Different account dude. In which I can't log in, even with reset password.
DeMichael Crimson
Republic University
Minmatar Republic
#5 - 2012-11-30 17:20:21 UTC
Basically some will be answered within a few minutes while others can take anywhere up to 2 or 3 weeks, depending on the type of petition filed.


DMC

'The Plan' | California Eve Players | Proposal - The Endless Battle
Hiram Alexander
State Reprisal
#6 - 2012-11-30 18:37:53 UTC
The longest I ever waited was three weeks.

On average though, they've usually been answered within a couple of hours to a day or so... It depends on the category though, and how much digging they need to do to find your answer.
Xercodo
Cruor Angelicus
#7 - 2012-11-30 18:41:58 UTC
While billing and account petitions have a special priority they are the longest ones to get responses from due to lots of time spent digging in back logs and doing research regarding validity of information and such. In the cases of billing issues they probably have to wait for responses from their bank.

The Drake is a Lie
Unsuccessful At Everything
The Troll Bridge
#8 - 2012-11-30 18:55:06 UTC
Eri Em wrote:
Topic.

Waiting 5 days already. What's up CCP. I thought account petitions were priority.


Make a new thread about your petition not being answered every day until it gets answered.

Since the cessation of their usefulness is imminent, may I appropriate your belongings?
Zelda Wei
New Horizon Trade Exchange
#9 - 2012-11-30 20:01:50 UTC
Eri Em wrote:
Topic.

Waiting 5 days already. What's up CCP. I thought account petitions were priority.


Obviously you are not a member of goons
Salt Dog
Perkone
Caldari State
#10 - 2012-12-04 12:48:33 UTC
Xercodo wrote:
While billing and account petitions have a special priority they are the longest ones to get responses from due to lots of time spent digging in back logs and doing research regarding validity of information and such. In the cases of billing issues they probably have to wait for responses from their bank.



Thanks that answers the bulk of my questions. Two that remains though, the reimbursement policy states:

"All reimbursement requests must be sent within a week (7 days) from when the loss occurred. After that time we will not provide reimbursement."

My account got hacked on the 27th and I didn't notice until the 30th (past few months I've only been updating my skill queue) and I filed the petition on the 30th. Since today is the seventh day and the petition is in the system should everything be ok or is old character data purged on the seventh day making reimbursements impossible?

Additionally from what I can tell between the 27th and 30th the hacker used my jump clone to access my stuff, do a station trade then jumped back to where I originally was. I didn't see anything within the reimbursement policy about station trades, is that even covered?

I'm fine if my entire character is reset back to the 24th or so, I don't mind taking the skill point loss but I do mind losing 90% of my wealth.
CCP Eterne
C C P
C C P Alliance
#11 - 2012-12-04 12:50:59 UTC
If you were hacked, please make sure to file a petition in the Hacked category, not the Reimbursements category. Hacked petitions are much higher on the urgency list.

EVE Online/DUST 514 Community Representative ※ EVE Illuminati ※ Fiction Adept

@CCP_Eterne ※ @EVE_LiveEvents
Uwara
The Ares project
#12 - 2012-12-04 14:51:47 UTC
CCP Eterne wrote:
If you were hacked, please make sure to file a petition in the Hacked category, not the Reimbursements category. Hacked petitions are much higher on the urgency list.


So if we want a quick answer we should put a petition to hacked category?
Ok, I can try that.

"Help, somebody hacked CCP and stole my keyboard".
How is that?

P.S. - any news? Since petition questions are not answered, for about, 1 month.

Anyway, I must be a celebrity or a laughing stock at CCP Customer service. Dunno whats worse. 5 months and no progress.


Won a G510 keyboard in AT-X on  21.07.2012. Still not delivered, CCP keeps quiet. Customer support needs a raise.
Gangname Style
Doomheim
#13 - 2012-12-04 14:53:01 UTC
Uwara wrote:
CCP Eterne wrote:
If you were hacked, please make sure to file a petition in the Hacked category, not the Reimbursements category. Hacked petitions are much higher on the urgency list.


So if we want a quick answer we should put a petition to hacked category?
Ok, I can try that.

"Help, somebody hacked CCP and stole my keyboard".
How is that?

P.S. - any news? Since petition questions are not answered, for about, 1 month.

Anyway, I must be a celebrity or a laughing stock at CCP Customer service. Dunno whats worse. 5 months and no progress.




5 months?
Uwara
The Ares project
#14 - 2012-12-04 14:59:47 UTC  |  Edited by: Uwara
5 months.
Ok, 4 months and 2 weeks, but they are getting there.

Epic comedy (or tragedy started on 2012.07.21 19:27).

Won a G510 keyboard in AT-X on  21.07.2012. Still not delivered, CCP keeps quiet. Customer support needs a raise.
Eri Em
#15 - 2012-12-04 15:35:22 UTC  |  Edited by: Eri Em
Just email them, got it answered in 5 min. Petition still pending without answer.
Uwara
The Ares project
#16 - 2012-12-06 11:58:00 UTC
I get silence on old "main" petition.
I get silence on new petition, and automated "yes we received a mail to be ignored" answer doesn't count.
I ask over the forums and nothing.
I ask for any info on a weekly basis, and nothing.

Customer support FTW.

Won a G510 keyboard in AT-X on  21.07.2012. Still not delivered, CCP keeps quiet. Customer support needs a raise.
Jake Warbird
Republic Military School
Minmatar Republic
#17 - 2012-12-06 14:47:30 UTC
They told me posting on GD is a sure-fire way of getting petitions solved. For more priority create more threads. If you get banned, get another account and keep poasting.

Sugar Von MurdererTits : Jake Warbird gets my vote for most intriguing and attractive male character in Eve.
Uwara
The Ares project
#18 - 2012-12-07 09:12:33 UTC
The case is when you have to call people out in public just for a damn answer in public forum, you know something is wrong.

Won a G510 keyboard in AT-X on  21.07.2012. Still not delivered, CCP keeps quiet. Customer support needs a raise.
FluffyDice
Kronos Research
#19 - 2012-12-07 10:07:05 UTC
CCP sent me your keyboard and I'm not giving it back. Sorry.
Desya Dakken
METACORTEX LLC
#20 - 2012-12-07 10:33:01 UTC
5 days is nothing, I once waited 5 months for a Drake reimbursement that quite literally exploded mid-warp, it was ******* hilarious.
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