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[ATI - HD7*** Series] System Freeze

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Teh Minez0r
Virtual Intergalactic Army
#221 - 2012-11-20 08:25:57 UTC
Well, it's defo not a cooling problem, my 7970 is running on water, I had to use Furmark to get the GPU to 50°, voltage regulators are around 45°.

What I want to know is if there's any1 who used a 7000 series card without having issues first (prolly early in this year when they got available) and got affected later after an eve patch or a driver upgrade.
Saber Coombs
Deep Sea LTD.
#222 - 2012-11-20 08:38:33 UTC
Teh Minez0r wrote:
Well, it's defo not a cooling problem, my 7970 is running on water, I had to use Furmark to get the GPU to 50°, voltage regulators are around 45°.

What I want to know is if there's any1 who used a 7000 series card without having issues first (prolly early in this year when they got available) and got affected later after an eve patch or a driver upgrade.


The problem fist appeared around march, I think it was, when they released a patch with updated graphics for the star map, before that there were no problems. The problem was first only with the star map, but it spread to combat with the missile graphics patch. Leaving the "gpu particles" graphic option off seems to help with combat crashes, but star map is still unusable regardless of graphical options.
Sergeant Acht Scultz
School of Applied Knowledge
Caldari State
#223 - 2012-11-20 21:19:16 UTC
Did you guys tried to set your GPU fan speed manually? (spikes for whatever reason may be opening card/missile trails or large fleets can cause huge heat in a limited amount of time)

From everything I read about this issue it looks exactly the same stuff I had with my previous 4870x2, the fan and/or his controller couldn't or didn't or drivers were too poor to instantly adapt to the amount of heat, was worst when the temperature could go up from 75 to 130°C.
The only way to prevent this for me was to DL GURU and use it to spot heat spikes while using my whatever software at the moment and then fix manually the base speed accordingly to how many clients I had open.

With 1 client had to fix it a t 45% and 2 at 60% but had no issues other than polygons etc but due to ATi usual uber drivers.

Test it out, it can't hurt if you do it carefully.

removed inappropriate ASCII art signature - CCP Eterne
Teh Minez0r
Virtual Intergalactic Army
#224 - 2012-11-20 22:07:11 UTC  |  Edited by: Teh Minez0r
That makes it a CCP problem then obviously.

Well, since mine was watercooled, i've set the fan speed to 0 manually. And if you are wondering, why I used the past - my 7970 just died this morning without any warning, it's not even recognized by the system anymore.

That solved my problem hopefully, since I already bought a gtx 670 (don't want to wait for the rma card and the knowledge that it won't work anyway in eve).
Sycotic Deninard
Basgerin Pirate
#225 - 2012-11-21 00:29:16 UTC
Teh Minez0r wrote:
Sycotic Deninard wrote:
Im using an nVidia card (GTX 570) and im experiencing the same issue so I dont think its restricted to AMD video cards. Its something on Eves end and I started experiencing this issue after the last patch.

What chipset you running/which CPU socket? 1366/2011 aswell?


Im running Intel Core -i5-2500K Sandy Bridge 3.3GHz LGA 1155 95W Quad-Core processor in a Gigabyte GA-P67A-UD4-B3 LGA 1155 Intel P67 Motherboard

A person that does'nt use his intelligence is no better than an animal that does'nt have any and thus are steaks on the table by choice and consent.
Teh Minez0r
Virtual Intergalactic Army
#226 - 2012-11-21 14:04:02 UTC  |  Edited by: Teh Minez0r
That's interesting as your specs completely differ from what are known to cause trouble.

What programs are you ppl running in the background? Anti-Virus I guess at least (I'm using the MS Security Essentials myself).

edit: and one more hardware question - to you ppl use a hdd or a ssd? In my case, eve is installed on a hdd, to be exact running on a raid 5 based on an lsi hw raid controller. But the settings and cache folder is based on my ssd since eve creates the path in the user tree. any1?
Sycotic Deninard
Basgerin Pirate
#227 - 2012-11-22 02:28:12 UTC
Teh Minez0r wrote:
That's interesting as your specs completely differ from what are known to cause trouble.

What programs are you ppl running in the background? Anti-Virus I guess at least (I'm using the MS Security Essentials myself).

edit: and one more hardware question - to you ppl use a hdd or a ssd? In my case, eve is installed on a hdd, to be exact running on a raid 5 based on an lsi hw raid controller. But the settings and cache folder is based on my ssd since eve creates the path in the user tree. any1?


MS Security Essentials

Both SSD and HDD

OS- on the SSD
Game and Swap file on the HDD


A person that does'nt use his intelligence is no better than an animal that does'nt have any and thus are steaks on the table by choice and consent.
Teh Minez0r
Virtual Intergalactic Army
#228 - 2012-11-24 10:12:43 UTC
So same setup as I use, although I got the swap file on the ssd aswell.
Cpt Bogus
Deep Core Mining Inc.
Caldari State
#229 - 2012-11-25 00:14:42 UTC
I'm having similar issues, but since I'm Bogus my issues are far more awesome than just my new graphics card crashing. My system periodically crashes after installing a 7770 GHz a couple of days ago with the same symptoms as everyone else. Lowering Eve's graphics settings, if anything, made the problem worse as it went from only happening when probing with the system map open to happening randomly in station when not doing anything. My particular manifestation is alternating horizontal lines that looks something like this.

http://bogus.wswarren.com/img/7770-crash.png

However, the card also has another issue which I also had with a 6670, which is what I call Dr. Timothy Leary mode. When alt-tabbing or frapsing the client displays wild rainbow colors which can be recorded (and indeed, anything I fraps is a video version of this).

http://bogus.wswarren.com/img/7770-leary-mode.png

The 6670 also had some random, non fatal but truly glorious artifacting the first time someone fired a missile in an Eve session--basically the system renders a big striped square in space.

http://bogus.wswarren.com/img/6670-1.jpg
http://bogus.wswarren.com/img/6670-2.jpg (this is zoomed out...so basically it renders it ingame like this)

Tried a number of games this afternoon--Crysis, Skyrim, MWO beta--and am unable to replicate the crash or the weird fraps colors in anything but Eve. Lobbed an issue on the AMD support forum but so far the folks there have been rather less than helpful. At this point I'm not sure what the next move is, I like my hardware to be efficient and I don't see why I should be forced to go with an nVidia card that uses 50% more juice because of a single game not behaving but with AMD and CCP pointing the finger at each other and the former backing off driver support for XP I'll likely get a 650Ti in someone's holiday weekend sale. Hopefully if I do it won't overheat while rendering Windows like the last nVidia product I bought did. Between the two of them I have had enough issues to last quite a few more years and I just don't have the patience to play card doctor again. Man, I miss 3dfx.


System profile:
CPU: i5 2500k LGA1155
GPUs: Sapphire Radeon 7770 / XFX Radeon 6670
Motherboard: Gigabyte Z77-DS3H bios revision F3
RAM: 4GB Corsair
OS: Windows XP SP3 32-bit
Shock Star
The Scope
Gallente Federation
#230 - 2012-11-26 05:05:32 UTC
Bump....
Still waiting for a solution.....
Any Dev's with an input???
Teh Minez0r
Virtual Intergalactic Army
#231 - 2012-11-26 13:29:39 UTC
Cpt Bogus wrote:
I'm having similar issues, but since I'm Bogus my issues are far more awesome than just my new graphics card crashing. My system periodically crashes after installing a 7770 GHz a couple of days ago with the same symptoms as everyone else. Lowering Eve's graphics settings, if anything, made the problem worse as it went from only happening when probing with the system map open to happening randomly in station when not doing anything. My particular manifestation is alternating horizontal lines that looks something like this.

http://bogus.wswarren.com/img/7770-crash.png

However, the card also has another issue which I also had with a 6670, which is what I call Dr. Timothy Leary mode. When alt-tabbing or frapsing the client displays wild rainbow colors which can be recorded (and indeed, anything I fraps is a video version of this).

http://bogus.wswarren.com/img/7770-leary-mode.png

The 6670 also had some random, non fatal but truly glorious artifacting the first time someone fired a missile in an Eve session--basically the system renders a big striped square in space.

http://bogus.wswarren.com/img/6670-1.jpg
http://bogus.wswarren.com/img/6670-2.jpg (this is zoomed out...so basically it renders it ingame like this)

Tried a number of games this afternoon--Crysis, Skyrim, MWO beta--and am unable to replicate the crash or the weird fraps colors in anything but Eve. Lobbed an issue on the AMD support forum but so far the folks there have been rather less than helpful. At this point I'm not sure what the next move is, I like my hardware to be efficient and I don't see why I should be forced to go with an nVidia card that uses 50% more juice because of a single game not behaving but with AMD and CCP pointing the finger at each other and the former backing off driver support for XP I'll likely get a 650Ti in someone's holiday weekend sale. Hopefully if I do it won't overheat while rendering Windows like the last nVidia product I bought did. Between the two of them I have had enough issues to last quite a few more years and I just don't have the patience to play card doctor again. Man, I miss 3dfx.


System profile:
CPU: i5 2500k LGA1155
GPUs: Sapphire Radeon 7770 / XFX Radeon 6670
Motherboard: Gigabyte Z77-DS3H bios revision F3
RAM: 4GB Corsair
OS: Windows XP SP3 32-bit

Dunno but yours look more like a hardware bug, although it's weird that you can't replicate the issue. What happens if you are running Haven benchmark or Furmark with maxed out settings?
Cpt Bogus
Deep Core Mining Inc.
Caldari State
#232 - 2012-11-29 00:36:07 UTC
Heaven runs fine, as does every game I have other than Eve. I'm just going to return the card, since two AMD/ATI cards from different generations have both had various issues it's clear the arrangement isn't working out.
Haydan Olney
Aliastra
Gallente Federation
#233 - 2012-11-29 11:14:29 UTC
Bump for a DECENT dev reply....
clearly this issue is unresolved...
How about an update?
Bunny13004
Aliastra
Gallente Federation
#234 - 2012-11-29 16:45:51 UTC

MY PC freezes when i open the star map (have to reset from the tower), probe map is fine, everything else is fine....

I can pretty much guarantee a system crash though when opening the star map, so i dont open it. Been playing EVE alot of years and had no issues with my HD 5 series. Im going NVidia next time, thought ATI had the edge, but i cant use the star map>.<


Ive had this issue ever since buying the 7770HD

Ive seen these explanations about flash etc and i'm not OCing anything, system is stable with every other program so i dunno what it is. Any advice is appreciated.

Also ive rolled my ATI drivers back and forward, no joy


Im running:

Windows 7 64
Gigabyte M52LT-D3
AMD Athlon(tm) II X4 630 Processor (4 CPUs), ~2.8GHz
Corsair Vengeance 16GB (4x4GB) DDR3 1600MHz
XFX ATI Radeon 7770 HD 1GHz 1GB PCI-Express 3.0 HDMI Core
ASUS Xonar DG Audio Device

I hope my post will help resolve this problem and if there's any sort of report i can submit, then let me know and i will.
Tyrone Cashmoney
Brutor Tribe
Minmatar Republic
#235 - 2012-11-30 09:12:49 UTC
I've had similar issues to most everyone that posted in this thread since upgrading from a Radeon HD 3400. My computer will lock up, with no response from the mouse or keyboard (numlock won't work), and the only thing left to do is a hard reset. I did so many things to try and resolve the issue I can hardly list them all. They include completely uninstalling EVE (including the documents folder, everything), uninstalling/reinstalling drivers, installing beta drivers, turning graphic settings all the way down (especially HDR, antialiasing, and the various effects), and so on.

It kind of annoys me because there's no 100% certain way to recreate the issue, and it just never happens in other games that I play (World of Tanks, The Witcher 2, Vindictus, XCOM, etc...) regardless of how long I play them. The nearest I've come to reliably reproducing the problem is warping to anomalies and killing rat after rat, within 5 to 20 minutes I'll usually get a lock up. I've had my PC lock up while the map was open, but there's also lots of times where I had the map open with no issues. I've been in large fleet battles with literally hundreds of ships onscreen and brackets turned on, and the PC wouldn't lock up.

My current specs:

Windows 7 64-bit
Gigabyte M68M-S2P
AMD Athlon II X3 425
4 GB DDR2-SDRAM
XFX Radeon HD 7750

There's probably something to the various mentions of certain GPU / CPU socket / chipset combinations causing problems. The motherboard is a tad old and the 7750 seems to be one of the very few Radeon HD 7XXX cards it can handle.
Bashius
Jerkasaurus Wrecks Inc.
Sedition.
#236 - 2012-11-30 22:10:40 UTC  |  Edited by: Bashius
I really don't believe this to be an issue at CCP's end. X58/X79 users are reporting 7xxx series crashes in shogun and several other games (usually with crossfire running). Eve and Shogun seem to be especially fragile to this x58-7xxx incompatibility.

Fill out AMD's bug report people!
AMD Bug reporting Catalyst 12.10

My rig (x58 and 7870) only crashes in the star map, or when running a second client, or when using VLC and Eve at the same time.

I've been trying every beta driver as they come. The latest 12.11 promised a lot of new code for 7xxx's and 12.11beta8 seemed to increase my stability on the star map. I'll quantify that statement..

Today I was able to browse around in the star map with no issue while running HD video in VLC on monitor#2. PC only locked up when I opened a 2nd eve client.

Hoping 12.11beta8 is just a sign of things to come.. going to hang onto this card a while longer before I betray my ATI loyalty.


I'm also keeping a close eye on these other threads:
Shogun Thread
Asus Rog Thread <-- vague promises 2nd hand from AMD that this issue is a 'top priority'
Unholythrash Davaham
The Forsakened Few
We Forsakened Few
#237 - 2012-12-01 09:52:25 UTC  |  Edited by: Unholythrash Davaham
I also have this problem x58 board 7950 card. I have the 12.11 beta drivers and it does help some, I can browse starmap a little as long as i am stationary. I just bit the bullet and bought a new board/processor so hopefully this fix's it. I feel naked in a wormhole without an alt or 2 active.

Edit: It seems odd to me that the severity of this is all over the place. Some people report crashing in combat, Some people report dual client, some on star map. I first discovered it on dual boxing. I can run eve for 7 hours straight doing pvp, sleepers, scanning down sigs in the wormhole, whatever and no problems at all as long as i steer clear of the star map or dual boxing.
General Roji
The Scope
Gallente Federation
#238 - 2012-12-01 20:34:37 UTC  |  Edited by: General Roji
Getting this problem aswell only I don't run more than 1 client and it's happens at random times in the game. Nothing specific makes it trigger, just triggers after some time (usually 3-4 hours).

Core i7 950
2 AMD 7970s Crossfired
Windows 7 64 bit


Edit: If this is actually an issue with x58/7xxx compatibility than mine will be fixed here in a few weeks when I upgrade to Ivy Bridge.
Complex Potential
Caldari Provisions
Caldari State
#239 - 2012-12-03 13:46:19 UTC
I'm running the HD 6870X2 which is essentially 2 6870s in Crossfire.

Windows 7 64Bit
Core i7
6GB DDR3

I don't run two accounts but I have noticed that whenever I alt-tab back to desktop or shut the game down I'll often experience a momentary freeze before Windows recovers. This is always accompanied by a message saying that the graphics driver stopped working but was recovered.

I have not experienced the kind of freezes described in this thread but I only run a single account.
Complex Potential
Caldari Provisions
Caldari State
#240 - 2012-12-03 13:54:45 UTC  |  Edited by: Complex Potential
Rain6637 wrote:

about that star map... and docking, and jumping through gates, and starting the login screen-- they're all complete graphics changes

it might be causing the card to throttle itself to 2D mode or back to 3D mode and this is too much of a jump for the drivers and their control of the voltage



This actually reminds me of an issue I had on my old 4870X2 where I could not play the original Borderlands due to the 2D/3D power savings. Borderlands' cell shaded graphics confused the drivers and meant it wouldn't switch into 3D mode when it was supposed to and just ground to a halt.