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Logix42
Taxation Damnation
#1 - 2012-11-09 19:58:49 UTC  |  Edited by: Logix42
So with a new "major" expansion dropping I decided to run through the tutorial just to see if anything broke. I know the NPE was redone this summer and several changes occurred. My feedback may not be completely related to this expansion but here goes anyways.
These are all being done using a new Caldari character. For each career path I started a new character to run as if choosing that career first before the others.

  • My top disappointment is the lack of voice-over from Aura in the beginning tutorial. When I first started the game that was something I absolutely loved. Aura's voice was engaging and kept me going to get through the tutorial. My first love of Eve was Aura and I request that CCP immediately begin working on her vocal cords to bring her voice back.

  • Step 23: Learning about clones is really insufficient and should take place in a station. OR there should be an additional tutorial for the first time you open the Medical Services window. If I'm a new player how do I know how much I need to upgrade my clone? And what if I forget because it was mentioned in space and for that reason I never actually clicked the button in a station to see the Medical services window.
  • >>A solution would be to put this at the end of the "Additional Reading" and the pilot will be docked by that time. Then just extend this tutorial a couple steps to walk the new pilot through the steps of upgrading their clone.

  • In Step 23: Learning about corporations it might be a good idea to include a link to the Recruitment section of the forums

  • Also, there's a couple things I've noticed were not in the Basic Tutorial

  • In the basic tutorial the skill queue is never mentioned and it should be. It is VITAL to the survival of all pilots.
  • In the first mission a new pilot encounters rats they should be shown the orbit option. Getting in range is important and not all new pilots will take the military career mission line first.
  • [*] The Eve menu at the top of the Neocom should be mentioned. If a player needs to find pretty much any window it will be in there.

    Go beyond the edge of space... Explore

    Logix42
    Taxation Damnation
    #2 - 2012-11-09 19:58:55 UTC  |  Edited by: Logix42
    === Business Career Tutorial ===

    Finishing business tutorial 1/10 triggers the Salvage tutorial, but if the new pilot don't finish reading that right away... When they click accept to part 2/10 it gets overridden by the Acceleration Gates tutorial.
    > First, the Acceleration Gates tutorial is completely unnecessary because that information was covered in step 6 of the Basic tutorial
    > Second, the Salvage tutorial is not place very well. It would be much more useful if it was triggered after activating the gate for the 2nd mission (Business 2/10). Otherwise the new pilot will get into the site kill the rat and be like ... "What do I do now?"

    --- Business 3/10 has lots of problems ---
    The agent says "it would please me to see you using your new Bantam frigate.... " However the new pilot has not been told about the ship hangar where his new ship hidden. Or how to assemble and board it. Or a hint to strip the modules off the old ship and put them on the new one.
    Let assume the pilot magically knows how to do this and keep going

    Next up, the new pilot doesn't know jack about mining. There's a completely out of place Refining tutorial that pops up but you need to get the ore first. And in order to get the ore you need a mining laser. The tutorial did not provide one (bug reported)
    Let assume the pilot magically can get one off the market which they don't know how to use yet.

    The mining tutorial should be triggered when warping to this mission location. Otherwise the new pilot will have no idea how to get the ore from the asteroid. Then AFTER getting some ore the Refining tutorial should show up, to walk the player through how to refine the ore.

    ---
    Along the way here the new pilot will start to run out of ammo. They haven't learned how to use the market yet and the mission objectives can't be completed without shooting the rats. New pilot is now screwed.

    ---
    in step 5/10 the agent is so kind as to give the new pilot an Overdrive module. But the pilot does not have the necessary skills and has not been given the required skill book. the module isn't required to complete the mission but it is a bit of a slap in the face. "Here's a module and you can't use it."

    ---
    step 6/10 we get the market tutorial and the mining laser we needed earlier. Good solution would be to make this one earlier in the series.

    ---
    step 10/10 doesn't provide the necessary industry skill book (bug reported)

    Go beyond the edge of space... Explore

    Logix42
    Taxation Damnation
    #3 - 2012-11-15 22:52:45 UTC  |  Edited by: Logix42
    === Exploration Career Tutorial ===
    --- Step 1: On board scanning ---
    The Finding Cosmic Anomalies tutorial step 2/5 says:

    "Now that you are in space, you can access the on-board scanner.
    Open it now, by clicking the icon on your HUD."

    This desperately need a pointer to the correct HUD button. If this is the first tutorial a player chooses they will be like "what button where???" or "what do you you mean by my HUD?"
    If the player clicks next with out opening the scanner this text is next

    "Please open the scanner before continuing. This can be done by pressing ALT+D."

    It would be so much simpler to include that extremely useful bit of text in the previous step

    --- Step 2: Intro to Cosmic Signatures ---
    The "Conversation" window that pops up from the lady from the Sisters of eve is really cool. My one suggestion would be to add a back button in case the player progresses too fast (like looting the probes and launcher) and doesn't finish reading a page
    Also if the window is accidentally close it is impossible to reopen it (leaving the site and coming back does not trigger)

    --- Step 3: Gravimetric Site Scanning ---
    The exploration tutorial pops up and has very limited helpfulness. Probing in eve is a complex 3D process that cannot be explained with just words. There are several excellent videos on Youtube and the tutorial should point to one or more of these. Probing for the first time is painful with out being shown visually how to do it.

    ---
    The exploration series gives you a new ship right off the bat. At some point there should be a quick tutorial showing the ship hanger and how to assemble, and make the new ship active. A hint to strip the modules from the old ship and put them on the new would also be useful.
    By the time the pilot reaches Step 4: Mag Sites, their first ship cannot fit all the modules provided.

    Go beyond the edge of space... Explore

    Logix42
    Taxation Damnation
    #4 - 2012-11-15 22:52:52 UTC  |  Edited by: Logix42
    === Industry Tutorial ===
    --- Making Mountains of Molehills 3/10 ---
    As I mentioned for the business tutorial 10/10, the Manufacturing tutorial does not include the Industry skill book. But already bug reported.

    --- Making Mountains of Molehills 4/10 ---
    Since the new pilot was rewarded with the nice new mining frigate, there should be a quick tutorial on switching to a new ship. IE how to find the ship hangar, assemble the ship, make active. Would make this mission (4/10) a lot easier. (7000 trit is a bit ridiculous otherwise)

    I really do like the new mining frigate in this tutorial though. +1 for that

    --- Making Mountains of Molehills 6/10 ---
    Requires a bunch of minerals other than tritanium which means the new pilot has no idea where to get them. The market tutorial should be triggered for this mission. Optionally, the pilot should be given some direction as to where they can go to mine the correct asteroids to get the correct minerals.

    --- Making Mountains of Molehills 10/10 ---
    Once again the new pilot needs more minerals than what they currently have and has still not received the market tutorial.

    Go beyond the edge of space... Explore

    Logix42
    Taxation Damnation
    #5 - 2012-11-15 22:53:08 UTC  |  Edited by: Logix42
    === Military Tutorial ===
    --- Cashflow for Capsuleers 1/10 ---
    The "Orbiting Effectively" tutorial points the new pilot the the show info tab which is good, but I would suggest updating it to also mention the nice new tooltip that gives them the relevant info they need.

    --- Cashflow for Capsuleers 2/10 ---
    At the end of this mission the new pilot is given a ship, but they don't know how to find their new ship. Or how to assemble it or make it active.

    Also the Rocket Launchers the new pilot is granted in the next mission are pretty useless without ammo or the skillbook to fit them. The pilot does not know about the market yet so they would be at a loss where to get these items.

    --- Cashflow for Capsuleers 6/10 ---
    The Acceleration Gate tutorial that pops up is completely unneeded. Acceleration gates were covered in the basic tutorial

    --- Cashflow for Capsuleers 7/10 ---
    The armor tanking tutorial that is triggered here has a bug (reported) that it still refers to the old "crash course" tutorial.

    The mission can be shield tanked with the Small Shield Booster 1 and the Civilian kinetic hardener the pilot has from earlier in the tutorial, but it gets a little hairy

    --- Cashflow for Capsuleers 10/10 ---
    The new pilot is granted a ship for this mission but still has not been given the tutorial to show them the ship hangar and how to assemble the ship and make it active.

    This mission really does need to use the granted ship. I tried it with the rookie ship and it cannot be done with out warping out multiple times and even then hardly (hit 40% structure a couple times). A new pilot would go definitely go boom.

    Go beyond the edge of space... Explore

    Logix42
    Taxation Damnation
    #6 - 2012-11-21 14:50:25 UTC  |  Edited by: Logix42
    === Advanced Military ===
    So I decided to check out the Advanced military tutorial and see if it would let you do it before the regular one. It does! so here goes. Fresh character choosing the Adv military first.

    --- Angel of Mercy ---
    OMG!!! It's a tutorial telling you how to use the ship hangar!!! This needs to be triggered by pretty much every other tutorial career line.
    I don' t like how the tower disappears and then the explosion happens a couple seconds later. Explosion should happen and as it starts the tower should disintegrate/disappear

    --- A Friend in Need ---
    This tutorial triggers the Shield Transporters tutorial which has some confusing text for a new pilot. It says "Look in your hangar, if you have not been given a shield transporter module by your agent, buy one now." Luckily the agent has given the pilot the required module but otherwise the pilot would be lost as they have not yet encountered the market tutorial.

    --- The Stand ---
    Very happy to see a proper tutorial here on upgrading medical clones.
    There's a problem here that may be specific to the Caldari. The frigate the pilot is give is a Condor. This ship cannot fit guns, only missile launchers. This presents a problem because the pilot has not seen a market tutorial yet and the agent only provided the ship, no missiles/launchers. Second the pilot has no skills to use any missile launchers even if they were provided. This may have to do with the new frigate rebalancing

    --- Weapon of Choice ---
    O hey look, there's the missile launcher that was need earlier, a quick shuffle of the order of the tutorials would probably solve the problems

    Go beyond the edge of space... Explore

    CCP Fear
    C C P
    C C P Alliance
    #7 - 2012-11-23 09:54:32 UTC
    Love the feedback!

    Just wanted to comment on a few things.

    Voice-overs are not an easy thing to do. They require the text to be ready long in advance which means that all changes need to happen even long before that. The process of recording and mixing and just making it feel right and consistent with the rest of the audio files is also time consuming. It is also very very expensive and with the amount of changes that happen in EVE and our goal to keep the initial tutorial constantly up to date it has caused a lot of scheduling and production problems so we have moved away doing the voice-overs. But they might return at some point.

    I agree that the skill queue needs to be included. Orbiting is also completely missing and we had slated to add that in Retribution but we couldn't fit it into the release.

    Once we start planning we will undoubtedly see some changes to the NPE and I'll make sure your feedback is included!

    Thanks again!
    Benny Ohu
    Royal Amarr Institute
    Amarr Empire
    #8 - 2012-11-23 10:25:58 UTC
    I did some tutorials on a new character when I was bored, too. I noticed three things

    Quote:
    === Industry Tutorial ===
    --- Making Mountains of Molehills 3/10 ---
    As I mentioned for the business tutorial 10/10, the Manufacturing tutorial does not include the Industry skill book. But already bug reported.


    This was the first

    The second is that when first given ammo for my first gun, the tutorial told me to undock before continuing. I wasn't reading properly, pressed 'next' too soon and the ammo was placed in the station hangar. The tutorial continued outside assuming the ammo was in my ship's cargo, which halted my progress until I figured out what had happened.

    The third is that when I started the first mining mission, a mining tutorial opened up. The tutorial describes warping to an asteroid belt from the system context menu. I remember, though, that this mission requires the player to mine veldspar from the mission site and will not accept veldspar taken from an asteroid belt. This could cause confusion?
    CCP Fear
    C C P
    C C P Alliance
    #9 - 2012-11-23 10:49:03 UTC
    Benny Ohu wrote:
    ... The third is that when I started the first mining mission, a mining tutorial opened up. The tutorial describes warping to an asteroid belt from the system context menu. I remember, though, that this mission requires the player to mine veldspar from the mission site and will not accept veldspar taken from an asteroid belt. This could cause confusion?


    I saw a bug report about this one and tried reproducing it myself, however I could not. So it might have been some glitch at that time. But if you run into it again, send in another bug report.
    Logix42
    Taxation Damnation
    #10 - 2012-11-26 21:50:51 UTC
    CCP Fear wrote:
    Benny Ohu wrote:
    ... The third is that when I started the first mining mission, a mining tutorial opened up. The tutorial describes warping to an asteroid belt from the system context menu. I remember, though, that this mission requires the player to mine veldspar from the mission site and will not accept veldspar taken from an asteroid belt. This could cause confusion?

    I saw a bug report about this one and tried reproducing it myself, however I could not. So it might have been some glitch at that time. But if you run into it again, send in another bug report.

    In the mining tutorial in the industry career line you have to go into the site provided by the agent and activate your laser on the asteroid to complete the objective. Whether you get the veldspar from there or not doesn't matter. However the generic mining tutorial that is triggered by this mission does direct the new pilot to asteroid belt rather than the mission location. Perhaps this is what Benny Ohu is referencing to?

    Go beyond the edge of space... Explore

    Logix42
    Taxation Damnation
    #11 - 2012-11-26 21:52:53 UTC  |  Edited by: Logix42
    I'm done! All five career lines, each with a fresh character choosing that career line first to simulate the choice of choosing that one first by a new pilot. Time to go blow something up on Tranquillity now :)

    Thank you to CCP Fear for the replies. Glad to know my work wont go to waste.

    Go beyond the edge of space... Explore

    Mars Theran
    Foreign Interloper
    #12 - 2012-11-27 06:53:51 UTC  |  Edited by: Mars Theran
    Coincidentally, I also happen to be doing these again on a new character. No bugs to report though, except perhaps in my memory. Forgot the Salvager first time out in the Business Tutorial.

    However, I did find that some things are no different than I recall from last time around. I did the Business tutorial first, then moved on to the Military tutorial while I was waiting for my Blueprint to run EMP S in 10/10. Finished both within 5 minutes of each other at 3 in the morning.

    That was poor planning on my part, and I didn't want to miss my completion time bonus, even though it was only ~256K ISK.

    Anyway, what I noticed is that you still get periodic stalls in the plan. The don't start that next mission until you've prepped for it thing. Like making sure you don't have to run all over gathering resources by any means necessary to complete that mission in time for that last Business tutorial mission.

    Now, I didn't actually stall there, except on starting the mission itself, but having the right skills for some other missions is helpful. Still, getting civilian mods with no skill req. covers some things.

    Regardless, the time it takes to skill train and prep before doing something is what I call a stall. Particularly skill training. An integral part of EVE to be sure, but not helpful during those missions. I think that must be where all the civilian mods came in as I seem to recall having to train certain things I didn't require this time.

    I did need to train for that last Business Tutorial mission though iirc. I will say, regarding that, that these are not particularly memorable experiences. In all, I found the Business tutorial to be slow and somewhat dull, while completely lacking any particularly interesting details.

    I bothered to write down what the first four missions consisted of, and here's what I got:

    1. Pick-up + Drop. 1 Jump.
    2. Deadspace. Pick-up. Salvaging. Kill.
    3. Deadspace. Mining. Kill.
    4. ..actually forgot to write this one down, and did the next instead.
    5. Pick-up + Drop. 4 Jumps.

    Exciting isn't it. Straight

    ..at least with the fighting, it keeps you from being completely inundated by dull legwork.

    So, in a nutshell, it's lackluster and without complexity. It does get the job done as far as the introduction of modules and things like blueprints and what they do though. I suppose it helps to have that uncomplicated.

    I'm still thinking about doing the others.

    I did notice the new Tutorial list available through the help thing, (Where is Aura?..or was that Aura? I don't have sound.), and thought that was an interesting development. It didn't appear to do anything more than list steps without real context though.

    If I had to guess, I'd say this isn't going to help new players develop a significant amount of interest, or provide them with staying power, motivationally speaking.

    Voice idea is something that occurred to me too. It's not bad, and depending on the scripts, players might be able to do the actual voice acting. I don't think it will help particularly with long-term retention though, so much as the initial interest developed by an engaging plot. Assuming it's engaging.

    Text can be engaging too. Somewhere between starting a conversation, and reading the mission details anyway. The Mission details are generally far to wordy to be engaging or even interesting. I usually don't read them myself, but skip to where, what, and when, or just where and what.

    Player posting on the forum is a good example of how far most people will get with this, though--oddly--I tend to read far more of what people say here, than any mission details elsewhere in any particular game.

    Left page doesn't see much use; right page gets briefly scanned for important details. It's not that the back story is uninteresting, but rather that it isn't really relevant ,and I want to get this done as quickly as possible.

    I stopped reading books some 10 years ago, despite that I probably read thousands before that. I just got full, and nothing really seems interesting anymore. It's like the authors forgot how to engage your imagination and draw you into a story.

    10 pages in, it's like, "right.. yeah.. whatever; I don't really feel like reading this."

    So, I probably don't account for the majority of your readers, and I imagine that's a good thing. Smile

    Not that you really need to know any of that.. back to the point; I'm not sure there is one. It's just that I didn't feel particularly engaged, so much as interested in completing them and getting it over with. Maybe it's because I'm an older player and have done sort of the same thing before.

    ..aside from the fact my first experience of EVE, was back when the funny widget, ( I can't remember what it's called anymore), was still part of all that. Mostly, I think it was the sense of humor involved with that which engaged me back then. Silly nonsense, but it was funny.

    ..anyway, lengthy post is lengthy; particularly when it is mostly full of sentimental drivel. Blink
    zubzubzubzubzubzubzubzub
    
    CCP Fear
    C C P
    C C P Alliance
    #13 - 2012-11-27 09:32:30 UTC
    Logix42 wrote:
    CCP Fear wrote:
    Benny Ohu wrote:
    ... The third is that when I started the first mining mission, a mining tutorial opened up. The tutorial describes warping to an asteroid belt from the system context menu. I remember, though, that this mission requires the player to mine veldspar from the mission site and will not accept veldspar taken from an asteroid belt. This could cause confusion?

    I saw a bug report about this one and tried reproducing it myself, however I could not. So it might have been some glitch at that time. But if you run into it again, send in another bug report.

    In the mining tutorial in the industry career line you have to go into the site provided by the agent and activate your laser on the asteroid to complete the objective. Whether you get the veldspar from there or not doesn't matter. However the generic mining tutorial that is triggered by this mission does direct the new pilot to asteroid belt rather than the mission location. Perhaps this is what Benny Ohu is referencing to?


    Ok, I'll look into this one as I think I might know what is going on.

    Thanks again for your feedback, it is appreciated! Big smile

    Also Mars Theran, I agree that the missions could be more exciting. *sigh*