Issues, Workarounds & Localization

Improving Inventory Performance – We need you!

TL;DR. We need some character names and instances where performance is not as good as it should be so we can improve it!

Hi all,

We continue to make good progress on the Inventory for Retribution, but one issue still remains. Performance! We have heard your cries regarding the Inventory being “slow” or “laggy” but the specific details continue to elude us. In an attempt to track down and solve the actual problems we are calling on you guys to help. While we have some improvements planned for Winter, we would really like your help in hammering out the final chinks. Things we have identified so far;

- Plastic wraps (from courier contracts) are causing the Inventory to load slowly
- Resizing the tree with a large number of items is causing frame rate issues

Issues we hear about but have not been able to reproduce:

- POS tree takes a long time to load/populate
- Corporate hangars take a long time to load with thousands of BPC
- Containers with bookmarks are slow to load

How can you help?

What we really need here are concrete examples that are happening to specific characters. The feedback should follow this format:

Things to note, please be as detailed as possible. Saying the Inventory is slow when I am near a POS, is not helping us. Please detail what kind of windows were opened before you approach the POS, had you been at that POS previously or is this the first time this has happened? Does it happen every single time or only in some situations? Further to this, the character name and location are very important. We would like to look at these characters on a TQ mirror to try and reproduce the issues you guys are seeing with the same set up you are familiar, to reduce the number of distinct variables. The same goes for warping away from a POS. How many windows did you have open. How many structures do you actually have, etc.

Finally videos are a tremendous help to us as sometimes the description of the issue conflicts with the actual problem. We cannot stress how valuable these are to us, so please include them if you can! (http://www.fraps.com/ is a great tool to use for this).

Thank you for your help, on behalf of Game of Drones
CCP RubberBAND

Anything with bookmarks. I had 5 in station in J-C and only that made the alt-g inventory load slow. Only a few seconds, but still. I'm on my phone now, gonna clean up the post when I get home. Should be easy to reproduce though.

Edit: okay.
Log into EvE with Hannott Thanos
let station environment load. (not CQ, the spinny place)
Press alt-g to open inventory.
Wait.....
Aaaaaand it's open.


Note, I deleted the bookmarks I had, but I have like 3 ships and 10 items or so in inventory, and the difference was clear. We also have or had a group in corporate hangar that may or may not contain some bookmarks. I bothered to wait once, and 20 or something appeared after what seemed like minutes.

This character at the corporate office that it is docked at 99% of the time, there are a couple thousand BPO's in one of the hangers there, it takes a while to load. Go check it.

Problem: Corp hangar takes a long time to "drop down"

Description: When I open my corp hangar it takes 25 seconds to load. If I get impatient and click again, the arrow > drops downwards, but then the corp hangar "closes" again because of multiple clicks on the open corp hangar arrow.

Reproduction:

Log into EVE with Bloodpetal
Dock in Main Corporate Office (Sorry, it's just where I'm usually docked, rather not disclose ;p)
Open the Inventory
Click on the Corporate Hangar ONCE - wait for corporate hangars to reveal (15+ sec)


Character Name & Location: Bloodpetal in Main Corp Office (not HQ)

you cant copy corp bookmarks into a can, you first have to copy them into your personal BM's then into your cargo, then into the can which is a massive pain in the butt.

If they are BM's that you made and placed in the can they load quickly.

If some won else put them in it takes longer to load presumeable because BM's are stored on client side (i think i read that some ware) and therefore the co-ordinates need to be downloaded from the server

Why don't you guys use the corp bookmarks?

If characters involved is so important, how best can I report issues of multiple people accessing CHAs together making the entire thing slow to a crawl? I'd have to bother a lot of people to get them to cosign this or something, so can you just assume that a lot of people with CHA/SMA access rights are moving around and doing things? Likewise, if you absolutely positively need me to tell you the j-sig of my home system then I'd rather PM you with it than announce it on a public forum because :paranoia:, but I'm probably logged off there on your mirror if that's at all helpful (ohnoes my opsec).

Setting that aside, here's the issue as I run into it:

0) Log in as myself in my home system. Go out and do things.
1) Warp into a POS with fat loots from the battlefield in my cargo hold. I have no inventory windows open. This is my home POS, so I will have been in and out of it during this play session.
2) Open cargo hold. (optional, I may wait to open it until I get to the CHA).
3) Get into access range of CHA with relevant tab for loot depositing. As I am doing this, anywhere between six to fifteen other people may be switching ships, dumping off loot, taking things out of the CHA, dropping cans for other corpmates with salvaged parts from their exploded ships, etc -- suffice it to say that a lot of people are accessing inventory windows, and a good amount of them are also accessing that same CHA.
4) Open CHA by clicking on it in space and using the "open" button. I have my inventory set to open in new windows and I keep the tree closed unless I need to switch divisions.
5) chug chug chug chug OKAY there we go, now I see the contents of the hangar
6) Expand tree because odds are good that I'm looking at the wrong division for my needs. Click on correct division.
7) The division switch is usually pretty quick, but occasionally it can take its sweet time.
8) Drag loot into correct division. I prefer to do this than to drag it to the division in the tree mostly because of the lagginess and because it's a lot less finicky to drag to a big panel than to a small line.
9) Wait. Watch EVE sloooooowww dowwwwwn. Kvetch about inventory slowdown with corpmates who are experiencing similar.
10) Loot moved!
11) If I'm feeling masochistic, I hit "stack all". It takes some time, but stacking a giant pile of things never has been fast.

If I'm trying to access a different hangar for whatever reason and that hangar happens to have any number of bookmarks in it anywhere, step 5 takes forever and does not give me the loading icon.

Boarding/switching ships at an SMA has also gotten a lot slower recently, but I don't know if that's within the UI purview.

Usually if I'm switching divisions it's just because I was using a different division for something else I did earlier, so the division may be "incorrect" for my current use but it was the one I needed an hour ago, possibly when accessing a different module. I'm not quite sure what you mean by "incorrect division" in this case, so I might be misunderstanding.

I do look forward to being able to split up the tree a little more -- I agree that it will definitely be a big help in usability.

Yes, this is a variant of the same issue and is to do with how the tree is constructed. Adding/removing containers once the tree reaches a certain size is a known issue. Again hopefully should be resolved for Retribution. But kudos for bringing it up, best to double check than to assume we have it already. Thanks.

Can you reproduce on Buckingham?

Never opened testservers, maybe should give it a try later.