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Closed Socket mess
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Kaomi Zorbaz
Claint Industries
#21 - 2012-11-13 20:27:53 UTC
I'd venture a guess this is a client issue or something with the OS networking stack. I have been having this issue at least once a night within Windows 8. It never happened in Windows 7. I dont believe it to be isolated to my ISP because one client will crash while the other stays open. I dual box in windowed mode. And again this issue never happened until I started running Windows 8.
Speak Silence
Republic Military School
Minmatar Republic
#22 - 2012-11-13 22:22:04 UTC
Lors Dornick wrote:
Sara Mars wrote:
CCP, Do you have an ETA with this closed socket mess? instead of more "Spaceship Barbie Online" can someone club a Dev until they fix this networking issue, FYI all of this started just after the first Inferno patch.


Inxentas Ultramar wrote:
* Signs *

I too keep having these horrible socket closures. Eve is the only program that manages to kill my internet entirely.


Then in all seriously you have issues somewhere between your computer and the EvE server cluster.

There are several online resources that tracks the connectivity to the server cluster from several different locations and there has been very few network issues that could be traced to CCP or the network operation.

And if playing EvE triggers a shutdown of your Internet access then your ISP is running broken form of traffic shaping.

Is not much that the people at CCP Operations can do about your individual ISP's ignorance, incompentence or bad luck.

The constructive way to move forward if you have connection issues (apart from first checking eve-offlline or eve server status) is to send a petion stating that you have a connection issue and provide them with as much information about your ISP as possible.

And just as a hint, if you suffer connection issues while there appears to be 20-30k people playing who doesn't, then it's quite probable that the issue is closer to your connection.

(Or that there's a evil hamster in CCP Operations that has taken a personal grudge against you ;))


That is all fine and dandy but I've gotten closed socket while multiboxing where 1 client disconnected while the other ones didn't. I get a closed socket maybe once every week and it usually doesn't affect gameplay but they can occur at the most inoportune moments.

Is your rorqual tackled?
Inxentas Ultramar
Ultramar Independent Contracting
#23 - 2012-11-14 00:20:44 UTC  |  Edited by: Inxentas Ultramar
Signs, again, this time stressing that it's not my ISP and that all other programs on my machine work fine. I also don't buy that ISP rhetoric, I've heard it enough times to know when it's being drummed up. Merely expressing I have these socket closures too since last update, and it's getting problematic. There's no harm in that or listing symptoms and possibly a temp fix.

When I get the socket closure error something makes the gateway adapter unavailable. Usually a quick modem reset resolves the problem quickest for me. Then you quickly log on and hope you don't wake up in an egg Big smile
Herr Hammer Draken
#24 - 2012-11-14 07:01:51 UTC  |  Edited by: Herr Hammer Draken
Lors Dornick wrote:
Herr Hammer Draken wrote:


I have heard this before and I do not buy it. I have played other MMO's like D&D online. I never had a disconnect from that game. Yet I get them all the time from eve. And only since inferno happened. Before that I never was disconnected from eve.
Lots of other people say the same. Unless CCP changed their ISP when they released inferno. Then maybe that would explain it as an isp issue.

So many people all having the same issue happen at the same time, means it is very unlikely that all of us have suddenly fallen prey to all of our local isp's all at the same time. It is more likely that this is a CCP issue or they changed isp or the isp at fault is close to iceland as most everyone's traffic goes thru this isp. Then everyone would be impacted by it. And that is what is happening. NOT all of our local isp's would all develope this same problem at the same time. That is absurd to make that claim.


First of all CCP doesn't have one ISP, they have a multilink setup.

Second, the EvE server cluster isn't on Iceland, it's in the UK (in the greater London area if I remember correctly).

And the statement "when so many have the same issue" is a bit strange unless it can be shown on the _independent_ server graphs provided by external services.

There have been issues where serious parts of the player base has been affected, and those issues have been located to issues within the networks of one (or more) of CCP's carriers.

There has also been issues where changes in the actual network protocol used by EvE has triggered "bad traffic rules" in various traffic shaping software.

There's two obvious reasons why people experience this more often with EvE than with other games.
1. There's only one (simplified for practical reasons) server, not several shards split on different continents.
2. EvE Online is a relatively small and niche game seen from the perspective of large carriers and/or providers of shaping software. So it takes someone to actively report an issue, with enough data, for CCP to contact said company and check WTF is coing on.

I don't work for CCP, I can only estimate based on the facts that I can get from the outside.

But I worked in this field for 30+ years so my estimates are based on a substantial amounts of facts and experience.

And believe me, if (or rather when) CCP do mess up their networking, I'll be way up on the barricades ;)


Sounds like you are too smart for your own good. I say this because I have worked with people like you before that swear that said problem can not be their systems fault. They get to that point by deduction. They never check their own systems until I prove to them that their system is at fault. Then they first check it. And what do you know...they find the problem with their system. If they would have just checked it the first time could have saved me a ton of effort and time spent to prove the fault.
That gets me angry.

Now about eve, I am in a NPC corp with some 650 other players. Often when I get disconnected I am not alone many others in corp will get disconnected at the same time. When we log back in we compare notes. These other players are often on multiple different contenents. Not likely we are using the same isp. Yet we all get the same disconnect at almost the same time. Explain the odds of that happening? Why would some 30 players out of 600 from all around the world get disconnected at the same time while the rest do not? From your post you want me to believe we all suffer from the same local isp condition yet none of us share the same isp. Except for eve's isp but then everybody should get disconnected.

From my small sample these disconnects hit about 5% of my sample size base on a regular basis. That is more than what it should be and should be of concern.

Also the vast majority of the disconnects started happening after inferno was released. Something changed with inferno.

Finally let me add that this issue is big enough with CCP that they wrote a sub routine in game to deal with disconnects with the ship warping off grid 1 million km. Rather than fix the issue. It is a work around.

Herr Hammer Draken "The Amarr Prophet"
Lors Dornick
Kallisti Industries
#25 - 2012-11-16 16:25:09 UTC  |  Edited by: Lors Dornick
Herr Hammer Draken wrote:

Sounds like you are too smart for your own good. I say this because I have worked with people like you before that swear that said problem can not be their systems fault. They get to that point by deduction. They never check their own systems until I prove to them that their system is at fault. Then they first check it. And what do you know...they find the problem with their system. If they would have just checked it the first time could have saved me a ton of effort and time spent to prove the fault.
That gets me angry.

Now, if you take one step back from your own viewpoint and ponder the issues.

If there actually was a serious issue with disconnects in EvE, who would have the biggest problem?
The individual players or a small niche operator like CCP?

If there was a systematic issue with players ability to keep their connection with EvE, then I guess that it would have been a way more serious issue for the people who actually make their living from it, than from individuals playing a game.

The CCP operations would ignore such an issue because they couldn't be arsed would work for a large company or community, not for CCP.

Herr Hammer Draken wrote:

Now about eve, I am in a NPC corp with some 650 other players. Often when I get disconnected I am not alone many others in corp will get disconnected at the same time. When we log back in we compare notes. These other players are often on multiple different contenents. Not likely we are using the same isp. Yet we all get the same disconnect at almost the same time. Explain the odds of that happening? Why would some 30 players out of 600 from all around the world get disconnected at the same time while the rest do not? From your post you want me to believe we all suffer from the same local isp condition yet none of us share the same isp. Except for eve's isp but then everybody should get disconnected.


Now step back and think again.
What is more likely?

That CCP has some odd configuration in their network that can single out a sizeable part, yet not big enough to be seen overall, or that some of CCP 'several' external links has a hiccup.

And note that even with a multilink setup it's close to impossible to keep a low latency connection alive even if the actual connectivity can be restored quite fast by re-routing over a different provider.

Herr Hammer Draken wrote:

From my small sample these disconnects hit about 5% of my sample size base on a regular basis. That is more than what it should be and should be of concern.

Also the vast majority of the disconnects started happening after inferno was released. Something changed with inferno.


And how much of your small sample size has any actual data to compare from before and after Inferno?

Herr Hammer Draken wrote:

Finally let me add that this issue is big enough with CCP that they wrote a sub routine in game to deal with disconnects with the ship warping off grid 1 million km. Rather than fix the issue. It is a work around.


A conclusion based on incorrect data.

1. The 'emergency warp on disconnect' is several years older than Inferno and it's a game design issue that every game designer in the world has been forced to deal with since the first internet games. Actually, it was present in text-based MUDs 30 years ago.

2. CCP has actually been _nerfing_ the emergency warp over the years (since it's EvE we are talking about and as players we always find ways to abuse everything) and they continue to nerf it more and more. Including in the upcoming patch.


So again, take a step back and think.

if there really was a serious issue with alarming disconnects.

Who would suffer the most?
1. The people who get paid if the game works?
2. The people who play that game, and will play another game if the people in #1 effs up.

CCP Greyscale: As to starbases, we agree it's pretty terrible, but we don't want to delay the entire release just for this one factor.
Dar Manic
Dirt Road Services
#26 - 2012-11-16 16:27:12 UTC
Sucks to be happening to you. I'm hoping CCP helps you peeps out so you can play. I pray I never fall victim to this.


(trying to get at least one positive post in GD in the sea of anger that is Eve)

I just don't understand null sec players.

**Please note: **Anytime I use the phrase PvP in a post, I'm talking about shooting/combat/killing things/blowing things up. Thank you.
black cree
Utopian Research I.E.L.
#27 - 2012-11-16 17:41:01 UTC  |  Edited by: black cree
I HAD this problem, it disappeared when i changed ISP.

Former terrible FRENCH isp (a color name) is THROTTLING and CAPPING so much the traffic it causes tcp socket to fail.
Typical problem besides eve socket error : downloads are stopping but not cancelled
youtube video is stopping but not buffering when paused.

Possible link with inferno patch : they may have changed the keepalive timing on the tcp sockets so it became more vulnerable to traffic shaping from ISP.

Possible solution : use a vpn to circumvent the traffic shapping from isp, it worked pretty much for me.

my 2 cents.
Ranger 1
Ranger Corp
Vae. Victis.
#28 - 2012-11-16 17:44:32 UTC
The last time this happened is was a problem with one of the main pipelines that CCP switches to for some of it's traffic. They ended up working with those people (after closing off that particular pipe for awhile) to get the issue resolved.

As I remember it took quite a bit of time to track down the exact problem, and was helped immensely by good bug reports from afflicted players.

So, you are correct it is unlikely to be your local ISP but it is equally unlikely to be a server or client issue. It is most likely some point in between... nearer to their servers than to the end user.

View the latest EVE Online developments and other game related news and gameplay by visiting Ranger 1 Presents: Virtual Realms.
Sulan Isimazu
Blue Beret UFO Retrieval Team
#29 - 2012-11-16 18:43:24 UTC
I dont know If this is something Im getting but Im guessing.

Comhem is my ISP (swedish), working super fine and the same when getting home from work. All of the internets is working perfect except Eve and its pages (besides evegate and the forums????)... the scream of horror my neigbours have to endure.

Then I rememberd they just instled "statsnät" as its called (fiber, super fast and such) and there is a free trial. Connect the cable to it and ding tracert connects super fast to all of eve, pages work and i am in the game when writing this.

First time in all my years of playing eve that this has happend to me. Dont dare do this again INTERNETS! I am watc
Inxentas Ultramar
Ultramar Independent Contracting
#30 - 2012-11-17 09:58:09 UTC  |  Edited by: Inxentas Ultramar
I don't know jack about all this. But when Harry puts cables in the ground so Benny can internet, Benny should write programs that work well on Harry's tubes. End of story. Eve always ran without ANY disconnection issues for me and I'd like to see that restored. I have good faith that CCP will eventually find and fix the issue. I had no disconnects yesterday btw, while I had 2-3 per day in the last week.
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