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Tranquility was experiencing issues @ 9:30 GMT

First post
Author
CCP Eterne
C C P
C C P Alliance
#41 - 2012-11-08 11:24:43 UTC
Pipsy Tix wrote:
So...Tranquility is still down. This is my 3rd week playing, and seems like a lot of server issues since I've started. I'm sorry all.

Really though...is this normal that server drops/goes offline often?


The server is down currently for its regularly schedule downtime.

EVE Online/DUST 514 Community Representative ※ EVE Illuminati ※ Fiction Adept

@CCP_Eterne ※ @EVE_LiveEvents

Tus
Kryten Solutions
Tus Network
#42 - 2012-11-08 11:26:01 UTC
CCP Eterne wrote:
Pipsy Tix wrote:
So...Tranquility is still down. This is my 3rd week playing, and seems like a lot of server issues since I've started. I'm sorry all.

Really though...is this normal that server drops/goes offline often?


The server is down currently for its regularly schedule downtime.


It currently appears to be in a start up loop for most of us. :P
Pipsy Tix
Federal Navy Academy
Gallente Federation
#43 - 2012-11-08 11:26:38 UTC
Ahh...I didn't know what the downtime schedule was. Is it normally on Thursdays?
Thomas Gallant
Quafe Company Courier Shipping
#44 - 2012-11-08 11:27:58 UTC
every day at 11:00 GMT, normally lasts for about 15 mins
Tus
Kryten Solutions
Tus Network
#45 - 2012-11-08 11:28:16 UTC
Pipsy Tix wrote:
Ahh...I didn't know what the downtime schedule was. Is it normally on Thursdays?



Its every day at 11:00-11:30 Eve time. However most of the time it only lasts for half that time.
CCP Eterne
C C P
C C P Alliance
#46 - 2012-11-08 11:30:07 UTC
Tus wrote:
CCP Eterne wrote:
Pipsy Tix wrote:
So...Tranquility is still down. This is my 3rd week playing, and seems like a lot of server issues since I've started. I'm sorry all.

Really though...is this normal that server drops/goes offline often?


The server is down currently for its regularly schedule downtime.


It currently appears to be in a start up loop for most of us. :P


It SEEMS to be working fine for me currently. Let me know if you're still having issues.

EVE Online/DUST 514 Community Representative ※ EVE Illuminati ※ Fiction Adept

@CCP_Eterne ※ @EVE_LiveEvents

Jake McCord
Greater Metropolis Sanitation Service
#47 - 2012-11-08 11:30:45 UTC
Pipsy Tix wrote:
Ahh...I didn't know what the downtime schedule was. Is it normally on Thursdays?

Every day, 11:00 GMT, typically 15 minutes to half an hour. However, when they deploy a new patch, it can take longer. So, when Retribution comes out, before you log off, make sure you have your training que filled out to the max. If they have problems, it could be down most of the day.

They pull a knife, you pull a gun. He sends one of yours to the hospital, you send one of his to the morgue. That's the Chicago way! Did I mention, I used to live in Chicago?

Benny Ohu
Chaotic Tranquility
#48 - 2012-11-08 11:32:26 UTC  |  Edited by: Benny Ohu
I'm joking, of course

e: shenanigans
Lors Dornick
Kallisti Industries
#49 - 2012-11-08 11:39:54 UTC
CCP Eterne wrote:


It SEEMS to be working fine for me currently. Let me know if you're still having issues.

You're still new in that role.

You'll soon learn that it's normal for all of your customers to have issues ... ;)

CCP Greyscale: As to starbases, we agree it's pretty terrible, but we don't want to delay the entire release just for this one factor.

Tus
Kryten Solutions
Tus Network
#50 - 2012-11-08 12:04:06 UTC  |  Edited by: Tus
CCP Eterne wrote:
Tus wrote:
CCP Eterne wrote:
Pipsy Tix wrote:
So...Tranquility is still down. This is my 3rd week playing, and seems like a lot of server issues since I've started. I'm sorry all.

Really though...is this normal that server drops/goes offline often?


The server is down currently for its regularly schedule downtime.


It currently appears to be in a start up loop for most of us. :P


It SEEMS to be working fine for me currently. Let me know if you're still having issues.



Nope, everything cleared up soon after I posted that. Just having an issue with incursion influence not being properly reported, but I've put in a petition for that. :)

**Edit** Fixed. :D
TriadSte
The Scope
Gallente Federation
#51 - 2012-11-08 13:15:42 UTC
CCP Eterne wrote:
Iam a Spy2 wrote:
hope i did not lose my t3's because of this.


If you experience any losses due to the server crash, please petition them under Reimbursement.


Oh hahahahaha

wait....your serious?

Logs show nothing, never have shown anything and never will show anything. Perhaps you dont keep a log after all?

Im certainly not a fan what I quoted because in my 5 years in the game I think ive petitioned for lost ships 3 times due to server malfunctions. I knew they were malfunctions as the first thing I do is go to the help channel and watch as floods of people moan about the same situation.

Yet logs never show anything..
Sephira Galamore
Inner Beard Society
#52 - 2012-11-08 13:46:26 UTC  |  Edited by: Sephira Galamore
TriadSte wrote:
Logs show nothing, never have shown anything and never will show anything. Perhaps you dont keep a log after all?

Im certainly not a fan what I quoted because in my 5 years in the game I think ive petitioned for lost ships 3 times due to server malfunctions. I knew they were malfunctions as the first thing I do is go to the help channel and watch as floods of people moan about the same situation.

Yet logs never show anything..

So, how can you, as a player, distinguish all the different non-server issues from server malfunctions?
Just " floods of people moan[ing] about the same situation" doesn't mean much beyond the fact the issue likely is not on your end of the connection. But between your PC and the Server are a lot of things that can go wrong that can not reliable be recognized by the server.
I don't know if CCP reimburses when there is a confirmed outage e.g. at an US internet provider or a confirmed DNS issue outside their direct influence.
But I am willing to believe that they actually do reimburse losses that happend due to issues on their end.
G01kur Kisel
Federal Defense Union
Gallente Federation
#53 - 2012-11-08 13:55:15 UTC
not again : (
TriadSte
The Scope
Gallente Federation
#54 - 2012-11-08 14:25:11 UTC
Sephira Galamore wrote:
TriadSte wrote:
Logs show nothing, never have shown anything and never will show anything. Perhaps you dont keep a log after all?

Im certainly not a fan what I quoted because in my 5 years in the game I think ive petitioned for lost ships 3 times due to server malfunctions. I knew they were malfunctions as the first thing I do is go to the help channel and watch as floods of people moan about the same situation.

Yet logs never show anything..

So, how can you, as a player, distinguish all the different non-server issues from server malfunctions?
Just " floods of people moan[ing] about the same situation" doesn't mean much beyond the fact the issue likely is not on your end of the connection. But between your PC and the Server are a lot of things that can go wrong that can not reliable be recognized by the server.
I don't know if CCP reimburses when there is a confirmed outage e.g. at an US internet provider or a confirmed DNS issue outside their direct influence.
But I am willing to believe that they actually do reimburse losses that happend due to issues on their end.


If ALOT of people all of a sudden begin complaining that is a pretty good and solid reference to suggest its the same problem for all of you.

Your gonna throw the DNS argument into it? Seriously? lol clearly an amateur ..
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