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Windows 8 Support - Feedback Requested

First post First post First post
Author
GM Arcade
Game Masters
C C P Alliance
#1 - 2012-11-05 09:48:55 UTC  |  Edited by: CCP Phantom
While we do not yet officially support Windows 8, we would be interested in hearing about any problems that Windows 8 users have encountered when running EVE Online.

Ideally we would only like to hear of any issues that became a problem when players switched from another OS to Windows 8. This would mean that we can be sure that Windows 8 was the problem.

If you can post in this thread a summary of the issue and also a brief overview of your system specifications (Graphics card, driver version etc) it really would be appreciated.

Lead GM Arcade | Customer Support Manager

DJMase2k4
Dresden Metals Inc.
#2 - 2012-11-05 11:01:22 UTC  |  Edited by: DJMase2k4
Having major graphical glitches with windows 8 in eve. It runs but it makes my eyes hurt right now.
The issue what I am getting is crazy colors like it is running almost in a different bit mode. I have no idea why though.

My system is as follows

Asus P67 Deluxe
I7 2600k
16gb Ram
2x HD6970
SSD and HDD
Graphic driver is 12.11
Jarnis McPieksu
Aliastra
Gallente Federation
#3 - 2012-11-05 14:39:51 UTC
DJMase2k4 wrote:
Having major graphical glitches with windows 8 in eve. It runs but it makes my eyes hurt right now.
The issue what I am getting is crazy colors like it is running almost in a different bit mode. I have no idea why though.

My system is as follows

Asus P67 Deluxe
I7 2600k
16gb Ram
2x HD6970
SSD and HDD
Graphic driver is 12.11


99% likely a crossfire issue. Suggest trying with Crossfire disabled...

Edit: Also 12.11 = beta drivers...
Lone Hitman
The Praxis Initiative
Gentlemen's Agreement
#4 - 2012-11-05 23:02:41 UTC  |  Edited by: Lone Hitman
Confirmed issue with crossfire; severe graphical flickering and discolouration. Running the game in a Window bypasses crossfire and as an added bonus makes the desktop more easily accessible. P

EVE was stalling on startup in Windows 8 when running the same client installation that I was using on Windows 7. It would take 2 minutes to load unless I ran more than one instance. The Repair app seems to have fixed it, though.
Momo Hunnykins
MOMO MINERS EMPORIUM LLC
#5 - 2012-11-06 04:39:06 UTC
Just installed Windows 8 last week. Whenever I close the client, it has major graphic issues, the colors turn neon, mainly pink, like a spectrum of rainbow. You can hardly make out anything. I've seen some with the pink screen graphic issues from Windows 7.

I'm using a fairly brand new computer (2 months old):
AlienWare
Intel i3 @ 3.30 Ghz
NVIDIA GeForce GT 545
8 Gb RAM
Windows 8 Pro

Didn't have any problems with Windows 7 until I upgraded to Windows 8 Pro.

Please help, any suggestions?
Johan Civire
Caldari Provisions
Caldari State
#6 - 2012-11-06 15:24:21 UTC
I uninstall windows 8 no way to play eve. i use 2xhd5970 in crossfire mode i even disable the crossfire no joy. Remove the ati cards and install the gtx690 still no joy...... back to windows 7 everything works just fine. Is there a way you people go to linux? because this windows 8 .... You know..
Lone Hitman
The Praxis Initiative
Gentlemen's Agreement
#7 - 2012-11-08 00:02:32 UTC  |  Edited by: Lone Hitman
Lone Hitman wrote:
EVE was stalling on startup in Windows 8 when running the same client installation that I was using on Windows 7. It would take 2 minutes to load unless I ran more than one instance. The Repair app seems to have fixed it, though.

The stalling of the EVE client (refusing to load immediately) has started happening again without me changing the configuration of my system. It takes exactly 1 minute and 2 seconds for the client window to decide to show itself (timed with a stopwatch several times) unless I load another instance whilst the original is loading.

PC Specifications:

Case: Antec 902
PSU: Seasonic X-760
Motherboard: Asus P8P67 Pro B3
CPU: Intel Core i5 2500K @ 4.4 GHz, CPU Offset Voltage +0.000
RAM: Corsair DDR3 CMX8GX3M2A1600C9 (16GB) @ 1600 MHz, 9-9-9-24, 1.60V
Graphics Card: Sapphire 6950 'Dirt 3 Edition' x2 (CrossfireX)
Sound Card: Asus Xonar Essence STX
HDD: Crucial M4 (256GB), OCZ Vertex 3 (120GB), Western Digital Caviar Black WDC1001FALS (1TB)
OS: Windows 8 Pro x64

Driver Versions:

Motherboard: Intel Chipset Device Software for Intel Desktop Boards 9.3.0.1025
Graphics Card: AMD Catalyst 12.11 (9.010.8 November 5) AMD Official BETA 6 + AMD Catalyst Application Profiles 12.10 CAP1
Sound Card: ASUS Xonar Unified Drivers 1.64 (8.08.1815)
Philoketes
School of Applied Knowledge
Caldari State
#8 - 2012-11-13 00:32:31 UTC  |  Edited by: Philoketes
I am running Windows 8
everything ran great with windows 7 Ult. i was able to run all 3 clients without any issues -

I have zero issues running one client of EvE .. However - if i try to run 2 or even 3 clients they all crash - any help ?


i did try to run the game in compatibility mode windows 7 with program as an administrator - no joy
i did try to install the game into 3 different dir. and running each client that way - no joy
i did try to mklink /D thing (this in fact made everything worse Eve wouldnt run at all - so NO JOY

the popup message is always the same ccp.exe is not responding

the file sent to microsoft is also always the same
Compatibility issue
BotMine
Doomheim
#9 - 2012-11-13 11:03:11 UTC
Philoketes wrote:
I am running Windows 8
everything ran great with windows 7 Ult. i was able to run all 3 clients without any issues -

I have zero issues running one client of EvE .. However - if i try to run 2 or even 3 clients they all crash - any help ?


i did try to run the game in compatibility mode windows 7 with program as an administrator - no joy
i did try to install the game into 3 different dir. and running each client that way - no joy
i did try to mklink /D thing (this in fact made everything worse Eve wouldnt run at all - so NO JOY

the popup message is always the same ccp.exe is not responding

the file sent to microsoft is also always the same
Compatibility issue


I have similar issue too

When its just 1 client running everything is fine

but as soon as 2nd client is started i get serious artifacts in 1st client :(

OS : Windows 8 Pro
CPU : i7 3770k
GPU : AMD HD 7870
Ram : 16GB
CCP Paradox
#10 - 2012-11-13 11:33:48 UTC
BotMine wrote:
Philoketes wrote:
I am running Windows 8
everything ran great with windows 7 Ult. i was able to run all 3 clients without any issues -

I have zero issues running one client of EvE .. However - if i try to run 2 or even 3 clients they all crash - any help ?


i did try to run the game in compatibility mode windows 7 with program as an administrator - no joy
i did try to install the game into 3 different dir. and running each client that way - no joy
i did try to mklink /D thing (this in fact made everything worse Eve wouldnt run at all - so NO JOY

the popup message is always the same ccp.exe is not responding

the file sent to microsoft is also always the same
Compatibility issue


I have similar issue too

When its just 1 client running everything is fine

but as soon as 2nd client is started i get serious artifacts in 1st client :(

OS : Windows 8 Pro
CPU : i7 3770k
GPU : AMD HD 7870
Ram : 16GB


Can you please verify that you are using the latest drivers for Windows 8 for me, and report back with the version you are using?

CCP Paradox | EVE QA | Team Phenomenon

Space Magician

TriadSte
The Scope
Gallente Federation
#11 - 2012-11-13 17:28:24 UTC
Windows 8 is made for mobile devices, It will not work anything close to anything like Windows 7.

Philoketes
School of Applied Knowledge
Caldari State
#12 - 2012-11-13 22:55:39 UTC
CCP Paradox wrote:
BotMine wrote:
Philoketes wrote:
I am running Windows 8
everything ran great with windows 7 Ult. i was able to run all 3 clients without any issues -

I have zero issues running one client of EvE .. However - if i try to run 2 or even 3 clients they all crash - any help ?


i did try to run the game in compatibility mode windows 7 with program as an administrator - no joy
i did try to install the game into 3 different dir. and running each client that way - no joy
i did try to mklink /D thing (this in fact made everything worse Eve wouldnt run at all - so NO JOY

the popup message is always the same ccp.exe is not responding

the file sent to microsoft is also always the same
Compatibility issue


I have similar issue too

When its just 1 client running everything is fine

but as soon as 2nd client is started i get serious artifacts in 1st client :(

OS : Windows 8 Pro
CPU : i7 3770k
GPU : AMD HD 7870
Ram : 16GB


Can you please verify that you are using the latest drivers for Windows 8 for me, and report back with the version you are using?





System Information

Time of this report: 11/13/2012, 15:49:54
Machine name: MARC-PC
Operating System: Windows 8 Pro with Media Center 64-bit (6.2, Build 9200) (9200.win8_gdr.120926-1855)
Language: English (Regional Setting: English)
System Manufacturer: Alienware
System Model: Alienware X51
BIOS: A06
Processor: Intel(R) Core(TM) i5-3450 CPU @ 3.10GHz (4 CPUs), ~3.1GHz
Memory: 16384MB RAM
Available OS Memory: 16282MB RAM
Page File: 2683MB used, 15902MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.02.9200.16384 64bit Unicode


DxDiag Notes

Display Tab 1: No problems found.
Display Tab 2: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.


DirectX Debug Levels

Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)


Display Devices

Card name: NVIDIA GeForce GTX 660
Manufacturer: NVIDIA
Chip type: GeForce GTX 660
DAC type: Integrated RAMDAC
Device Type: Full Device
Device Key: Enum\PCI\VEN_10DE&DEV_1185&SUBSYS_098A10DE&REV_A1
Display Memory: 4044 MB
Dedicated Memory: 1484 MB
Shared Memory: 2559 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: NS-32E570A11
Monitor Id: BBY0B0B
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 9.18.0013.0697 (English)
Driver Version: 9.18.13.697
DDI Version: 11
Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.2
Graphics Preemption: DMA
Compute Preemption: DMA
Driver Attributes: Final Retail
Driver Date/Size: 10/10/2012 20:23:48, 18252136 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-52C5-11CF-D771-87291CC2C435}
Vendor ID: 0x10DE
Device ID: 0x1185
SubSys ID: 0x098A10DE
Revision ID: 0x00A1
Driver Strong Name: oem27.inf:0f066de34a968f10:Section066:9.18.13.697:pci\ven_10de&dev_1185
Rank Of Driver: 00E02001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
DXVA2 Modes: DXVA2_ModeMPEG2_IDCT DXVA2_ModeMPEG2_VLD DXVA2_ModeVC1_VLD DXVA2_ModeVC1_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeH264_VLD_NoFGT
Kno Smo
Sebiestor Tribe
Minmatar Republic
#13 - 2012-11-14 12:51:59 UTC
Feedback on Windows 8 Installation:

Clean Windows 8 install, install Eve.
All works fine, no issues, I7 CPU.

Only the tiles on the start page have missing descriptions (instead of "Eve Online" they say "missing Translation"), so nothing critical, easy to fix.

Wir (alle 25+ Jahre alt) suchen Mitspieler, möglichst (aber nicht nur) mit Headset (Teamspeak 3). Corp-Mitgliedschaft ist NICHT notwendig! Einfach zusammen Zocken und Erfahrungen austauschen ist das Ziel. Teamspeak-Server: 213.202.206.161?port=5065

Philoketes
School of Applied Knowledge
Caldari State
#14 - 2012-11-16 04:03:04 UTC
you know you're not s'pose to be talking about these things in this thread - in fact only those having issues with windows 8 and the game are -

Or did you two not read that in the first post?
JeanMichel Bizarre
Sebiestor Tribe
Minmatar Republic
#15 - 2012-11-17 14:18:39 UTC
TriadSte wrote:
Windows 8 is made for mobile devices, It will not work anything close to anything like Windows 7.



This is such a load of bullshit it's not even funny. I run Eve on Win 8 without any problems whatsoever. In fact, I find it to be faster and more efficient with hardware resources compared to Win 7.

asrock h67 / i5 2400 / 8gb ram / 560gti dcoc ii / win 8 x64

Dangerzone

Kody Gloval
Black Watch Guard
#16 - 2012-11-17 21:24:30 UTC  |  Edited by: Kody Gloval
Running Windows 8 on 2 devices. Having issues as follows:

Device #1: Samsung Series 7 Slate
Issue: As described by a number of people here, if I alt-tab or close the client, it leaves it in a "neon zebra" state. Obviously some sort of graphical glitch/driver issue so not massively concerned as it's not my primary platform (apologies to those where it is).

Device #2: Desktop PC Intel Core i7-2600 CPU @ 3.4GHz, 8GB RAM, 64bit
Issue: And here comes the more insidious issue...when I'm playing for potentially an 'extended period of time', it either seems to lose connection or simply freeze the client. I am attempting to do some more root cause analysis so hopefully can be more specific. But it almost feels like the good old memory leak days when after a period of time the game just locks up. As soon as I have something more concrete I will post a follow-up (or edit this one).

NOTE #1 - The freezing issue is not related to multiple clients, it occurs even with a single client running.
Philoketes
School of Applied Knowledge
Caldari State
#17 - 2012-11-19 02:33:20 UTC  |  Edited by: Philoketes
I also went into my event log and found this i hope it helps

+ System

- Provider

[ Name] Application Error

- EventID 1000

[ Qualifiers] 0

Level 2

Task 100

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2012-11-19T02:17:20.000000000Z

EventRecordID 6257

Channel Application

Computer Marc-PC

Security


- EventData

ExeFile.exe
2012.9.41.7615
50471b12
KERNELBASE.dll
6.2.9200.16384
5010ac2f
e0434352
00014b32
d6c
01cdc5fbc33bc697
C:\Program Files (x86)\CCP\EVE\bin\ExeFile.exe
C:\WINDOWS\SYSTEM32\KERNELBASE.dll
3eec0cf2-31ef-11e2-be6f-844bf5827936

Faulting application name: ExeFile.exe, version: 2012.9.41.7615, time stamp: 0x50471b12
Faulting module name: KERNELBASE.dll, version: 6.2.9200.16384, time stamp: 0x5010ac2f
Exception code: 0xe0434352
Fault offset: 0x00014b32
Faulting process id: 0xd6c
Faulting application start time: 0x01cdc5fbc33bc697
Faulting application path: C:\Program Files (x86)\CCP\EVE\bin\ExeFile.exe
Faulting module path: C:\WINDOWS\SYSTEM32\KERNELBASE.dll
Report Id: 3eec0cf2-31ef-11e2-be6f-844bf5827936
Faulting package full name:
Faulting package-relative application ID:
Philoketes
School of Applied Knowledge
Caldari State
#18 - 2012-11-19 02:47:20 UTC  |  Edited by: Philoketes
Disregard all posts i figured out the problem i was having...

Bcuz - i have an Alienware computer it also has AlienFX - whenever i opened more than one client the AlienFX would become confused as to which client to run -

So the FIX -

Disable AlienFX within the settings menu in eve itself

everything runs great can now run 4 clients without any problems
Maestro Ulv
Phaze-9
#19 - 2012-11-19 08:06:38 UTC
Windows 8 Pro upgrade, running Eve exactly the same as Windows 7 (no issues, high FPS). No difference in the game what so ever using either the stock 1.1 drivers that come with the OS or the ATI legacy drivers.

HDR on, rest pretty maxed out.

T4500
Radeon Mobility HD 560v
4 Gigs

Old yet solid :)
Lin-Young Borovskova
Doomheim
#20 - 2012-11-19 15:07:41 UTC  |  Edited by: Lin-Young Borovskova
GM Arcade wrote:
While we do not yet officially support Windows 8, we would be interested in hearing about any problems that Windows 8 users have encountered when running EVE Online.

Ideally we would only like to hear of any issues that became a problem when players switched from another OS to Windows 8. This would mean that we can be sure that Windows 8 was the problem.

If you can post in this thread a summary of the issue and also a brief overview of your system specifications (Graphics card, driver version etc) it really would be appreciated.



I'm actually upgrading to W8 64 Pro version this weekend, any advice even the most basic one is the most welcome.

Stuff I keep:
Pross: I5 3.2GHz
DDR3 1600Hyperx 12GB
MB: Asus P7
GC: Gigabyte 460 GTX 2G DDR5 (OC version)

PP+regular peripherals being consumable I'm not really worried about. My worries are all about how to make this 64B version exploit at best pross/mem/GC resources to make Eve work perfectly with highest resolution settings. I'm not considering the internet connexion since this one is not a problem right now and shouldn't be after upgrading but can consider about upgrading to 100mB

Opinions about what I should take a good close look at before upgrading or while upgrading?
-software upgrades: AV - navigation security etc?

Thx in advance.

EDIT: I'm not actually upgrading from "x" windows version, I'm buying a full W8 pro version, thus installing in a new HD (sata 3TO 7200t/min 32Mo 6GB transfer), also keeping previous Win version in old HD while waiting for a full system stability.

brb

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