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Eve Store

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MIrple
Black Sheep Down
Tactical Narcotics Team
#1 - 2012-10-18 15:46:20 UTC
Hello,

I have sent multiple emails about a problem with an order on the EVE Store. I have not had a single response on this. Is there any other way to get into contract as I would like this resolved soon. I would not like to have to call Pay-Pal and have to get them involved.

Thanks
Mirple
Jim Era
#2 - 2012-10-18 15:52:58 UTC
Probly better to file a petition, the store location is in Georgia, so I'm sure the workers aren't too worried about you

Wat™
MIrple
Black Sheep Down
Tactical Narcotics Team
#3 - 2012-10-18 16:01:22 UTC
I just wish they had a number to call to get this cleared up. I am in the States so its frustrating. I will file a petition and see if that gets me anywhere.

Thanks
CCP Falcon
#4 - 2012-10-18 16:31:50 UTC  |  Edited by: CCP Phantom
Hi MIrple,

Feel free to write an email to store@eveonline.com, and we'll look into the problem you're having Smile

CCP Falcon || EVE Universe Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3
Jim Era
#5 - 2012-10-18 16:35:11 UTC
MIrple wrote:
I just wish they had a number to call to get this cleared up. I am in the States so its frustrating. I will file a petition and see if that gets me anywhere.

Thanks


Yea same here, when I placed my order and sent email, it kinda seemed to me like they took my email as the beep on the oven to...as a reminder to get it done lol but never responded.

Wat™
Aragoni
Black Talon Command
#6 - 2012-10-18 19:48:35 UTC
Same issue here. Have not sent a mail though. Will do it tomorrow if it's not fixed by then.
CharlesMontgomery Burns
Fish Flavour Quaffe
#7 - 2012-10-24 21:09:36 UTC
What's the right category for the store? To me there is none.
Also I have ordered some from the store, for 2 weeks its "awaiting to ship", email i sent 5 days ago left unanswered and answer to the petition was "sorry we cant do anything".

You guys are not doing a neighborhood lemonade sales, you're serious company, act like one.
Surfin's PlunderBunny
Sebiestor Tribe
Minmatar Republic
#8 - 2012-10-24 21:46:45 UTC  |  Edited by: CCP Phantom
CCP Falcon wrote:
Hi MIrple,

Feel free to write an email to store@eveonline.com, and we'll look into the problem you're having Smile



... after we've sorted through the master "in" pile Straight

"Little ginger moron" ~David Hasselhoff 

Want to see what Surf is training or how little isk Surf has?  http://eveboard.com/pilot/Surfin%27s_PlunderBunny
Aragoni
Black Talon Command
#9 - 2012-10-24 23:25:37 UTC
Sent a report on the paypal-issue 3 days ago and got a reply today that it had been fixed. Just remember to send in the details they request at the FAQ and you should be fine. Patience is a virtue.
MIrple
Black Sheep Down
Tactical Narcotics Team
#10 - 2012-10-25 13:17:38 UTC
I have done this and still have not received an answer. Files a petition and got the same answer as above sorry we can not help with this. I am to the point now where if there is not an answer coming soon I will take it up with pay-pal and have them deal with the store.
CCP Phantom
C C P
C C P Alliance
#11 - 2012-10-31 19:59:49 UTC
As CCP Falcon mentioned before, please write an email to store@eveonline.com if you have questions or experience issues in regards to the EVE Store.

I would also like to add that the reply times from the EVE Store may be currently a bit longer than usual. Be assured though that all your inquiries will be handled properly and answered.

CCP Phantom - Senior Community Developer
MIrple
Black Sheep Down
Tactical Narcotics Team
#12 - 2012-10-31 20:14:54 UTC
CCP Phantom wrote:
As CCP Falcon mentioned before, please write an email to store@eveonline.com if you have questions or experience issues in regards to the EVE Store.

I would also like to add that the reply times from the EVE Store may be currently a bit longer than usual. Be assured though that all your inquiries will be handled properly and answered.


My first email to them was on Aug 28 my second email to them was on Oct 15, I can understand a bit longer but 2 months is uncalled for. This is my problem how long should I have to wait for goods that have been purchased?
CharlesMontgomery Burns
Fish Flavour Quaffe
#13 - 2012-10-31 22:12:49 UTC
I have waited over 6 days for an answer from the store - after that time I send them another mail, reminding about myself. After that it took them "only" 1 day or so to answer.

The state store is in is terrible and I hope that whatever CCP is doing with it now will make it at least a bit better.
AlleyKat
The Unwanted.
#14 - 2012-11-01 14:36:39 UTC
CharlesMontgomery Burns wrote:
I have waited over 6 days for an answer from the store - after that time I send them another mail, reminding about myself. After that it took them "only" 1 day or so to answer.

The state store is in is terrible and I hope that whatever CCP is doing with it now will make it at least a bit better.


Like a ton of stuff, it can and probably should be outsourced out of CCP's hands, so they can deal with internet spaceships and not have their inbox's filled up with crap like 'dude, wheres my Navy Raven model?'.

AK

This space for rent.
Brujo Loco
Brujeria Teologica
#15 - 2012-11-01 18:38:20 UTC
came into this thread expecting fleshlights and amarr navy ships ... left dissapoint´Sad

Inner Sayings of BrujoLoco: http://eve-files.com/sig/brujoloco