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Anyone ordered anything from EVE STORE recently?
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CharlesMontgomery Burns
Fish Flavour Quaffe
#1 - 2012-10-25 09:39:24 UTC
Aye I'm asking, because I feel quite uneasy due to way my order is being handled.
I have ordered few goods from their store 15days ago, order's status is still "Waiting to Ship", they did not reply to email I sent them about 6days ago, and I really start getting worried, especially that after opening a petition I was told that there's nothing CCP can do and I have to be patient.
I can be patient alright, but when there's any feedback from the store, but when you're ignored for 6 days, it really gets annoying.

Anyone else had similar experience (or any experience) with eve store? It was my first purchase and honestly it is probably last one.
Ravnik
Infinate Horizon
#2 - 2012-10-25 09:52:44 UTC
uh oh, i ordered a hoody last week, hope it all goes smoothly! What?

The light that burns twice as bright burns half as long - and you have burned so very, very brightly..........
Azumi Zimu
#3 - 2012-10-25 09:58:28 UTC
People have always seemed to have similar problems with the EVE store. I don't have any personal experience with it though. Probably because I've heard so many bad things.
Graygor
Federal Navy Academy
Gallente Federation
#4 - 2012-10-25 10:16:39 UTC
I would order from the Eve store if it didn't cost an arm and a leg for delivery. Hopefully the revamped store will be better.

"I think you should buy a new Mayan calendar. Mine has muscle cars on it." - Kenneth O'Hara

"I dont think that can happen, you can see Gray has his invuln field on in his portrait." - Commissar "Cake" Kate
Aragoni
Black Talon Command
#5 - 2012-10-25 10:18:28 UTC
Graygor wrote:
I would order from the Eve store if it didn't cost an arm and a leg for delivery. Hopefully the revamped store will be better.


I don't see how prices on delivery would change considering it's third-parties handling it. Prices on the items themselves might change however, for better or for worse.
Graygor
Federal Navy Academy
Gallente Federation
#6 - 2012-10-25 10:33:12 UTC
True but I live in hope they might.

Or they open a European store.Big smile

"I think you should buy a new Mayan calendar. Mine has muscle cars on it." - Kenneth O'Hara

"I dont think that can happen, you can see Gray has his invuln field on in his portrait." - Commissar "Cake" Kate
Ptraci
3 R Corporation
#7 - 2012-10-25 10:47:37 UTC
Order clothes from a software company?

Hey yeah, I guess there's always the guy who orders fish at a steakhouse, or who oders steak at a fish place. But don't complain if it tastes like crap.
CharlesMontgomery Burns
Fish Flavour Quaffe
#8 - 2012-10-25 10:51:52 UTC
Ptraci wrote:
Order clothes from a software company?

Hey yeah, I guess there's always the guy who orders fish at a steakhouse, or who oders steak at a fish place. But don't complain if it tastes like crap.


I've ordered apocalypse model and a book, delivery price is a killer but since the price cut, it became affordable.
What's worse is lack of any communication, wonder if I'll get reply if I'll send email starting with "ORDER CANCELATION" in the topic.
Azami Nevinyrall
172.0.0.1
#9 - 2012-10-25 11:33:31 UTC
$15 book...$45 shipping and handling...haha....NO!

...
Karn Dulake
Doomheim
#10 - 2012-10-25 11:35:15 UTC
I tried to order a Minmatar slave but they told me that they dont currently stock such items
I dont normally troll, but when i do i do it on General Discussion.
svenska flicka
Caldari Provisions
Caldari State
#11 - 2012-10-25 11:39:53 UTC
Azami Nevinyrall wrote:
$15 book...$45 shipping and handling...haha....NO!


Shocked

seriously?
Azami Nevinyrall
172.0.0.1
#12 - 2012-10-25 11:59:24 UTC
svenska flicka wrote:
Azami Nevinyrall wrote:
$15 book...$45 shipping and handling...haha....NO!


Shocked

seriously?

Yes, and this was last week.

I was hoping to get the Art of EVE book for half price. Until I seen the shipping costs...

...
Malcanis
Vanishing Point.
The Initiative.
#13 - 2012-10-25 12:03:18 UTC
I just ordered 2 Guristas Tshirts and a longsleeved Guristas T-shirt, shipping to the UK was $15, which is about what I'd expect from the US.

Dont let me down CCP it's going to be a cold winter without my Guristas rabbit Sad

"Just remember later that I warned against any change to jump ranges or fatigue. You earned whats coming."

Grath Telkin, 11.10.2016
Myfanwy Heimdal
Heimdal Freight and Manufacture Inc
#14 - 2012-10-25 12:10:36 UTC
I stopped using the Eve store when I was once charged over £1,000 for a copy of the EON magazine...

Needless to say that I don't trust it any more.

Pam:  I wonder what my name means in Welsh?Nessa: Why?
WheelsUK
Federal Navy Academy
Gallente Federation
#15 - 2012-10-25 12:24:34 UTC  |  Edited by: WheelsUK
CharlesMontgomery Burns wrote:
Aye I'm asking, because I feel quite uneasy due to way my order is being handled.
I have ordered few goods from their store 15days ago, order's status is still "Waiting to Ship", they did not reply to email I sent them about 6days ago, and I really start getting worried, especially that after opening a petition I was told that there's nothing CCP can do and I have to be patient.
I can be patient alright, but when there's any feedback from the store, but when you're ignored for 6 days, it really gets annoying.

Anyone else had similar experience (or any experience) with eve store? It was my first purchase and honestly it is probably last one.


5 - How long does it take for my order to be shipped out? (Taken from EvE store FAQ's)

We process the orders every morning from Monday-Friday (excluding federal United States holidays and certain other holidays). Orders placed before 9:30 AM EST will be processed the same day and ship out within 48 business hours. Otherwise, your order will be processed the next business day. Orders must be processed before they can ship. Once orders have been processed, NO CHANGES CAN BE MADE (e.g. cancellations, address changes, item changes).

I ordered 2 T-Shirts last week (17/10/2012) that are still waiting to be shipped :( was hoping after reading in there FAQ's there they send stuff out daily that they would have atleast been sent out by now.

so from the fact that CCP can't do anything about it that CCP have nothing to do with the store?

Wheels
F'elch
Wall Street Trading
#16 - 2012-10-25 12:30:34 UTC
I ordered a CCG starter deck in September 2007 - "waiting to ship"...
CharlesMontgomery Burns
Fish Flavour Quaffe
#17 - 2012-10-25 12:30:49 UTC  |  Edited by: CharlesMontgomery Burns
WheelsUK wrote:
CharlesMontgomery Burns wrote:
Aye I'm asking, because I feel quite uneasy due to way my order is being handled.
I have ordered few goods from their store 15days ago, order's status is still "Waiting to Ship", they did not reply to email I sent them about 6days ago, and I really start getting worried, especially that after opening a petition I was told that there's nothing CCP can do and I have to be patient.
I can be patient alright, but when there's any feedback from the store, but when you're ignored for 6 days, it really gets annoying.

Anyone else had similar experience (or any experience) with eve store? It was my first purchase and honestly it is probably last one.


5 - How long does it take for my order to be shipped out? (Taken from EvE store FAQ's)

We process the orders every morning from Monday-Friday (excluding federal United States holidays and certain other holidays). Orders placed before 9:30 AM EST will be processed the same day and ship out within 48 business hours. Otherwise, your order will be processed the next business day. Orders must be processed before they can ship. Once orders have been processed, NO CHANGES CAN BE MADE (e.g. cancellations, address changes, item changes).

I ordered 2 T-Shirts last week (17/10/2012) that are still waiting to be shipped :( was hoping after reading in there FAQ's there they send stuff out daily that they would have atleast been sent out by now.

so from the fact that CCP can't do anything about it that CCP have nothing to do with the store?

Wheels


I am patient, but 2 weeks of waiting is outside of "48buisness hours" and even "next buisness day". Especially annoying when you're being ignored by the store.
Ya no changes_can_be_made_my_ass, I can always withdraw the payment, then they'll have to cancel it me thinks.
Keyanu
Banana-Republic.
Shadow Cartel
#18 - 2012-11-13 22:03:03 UTC
EON is actually not part of the main EVE store but a separate company in London who tries to write about the game even though none of them play it. You find all the content of the magazine in the forums and dev blogs which you have already read.

As for the customer service element, you are better off smashing your face against a frying pan tbh.

Good luck in getting your order.
Vran DalEsra
Vran DalEsra Corporation
#19 - 2012-11-13 22:19:00 UTC
Keyanu wrote:
EON is actually not part of the main EVE store but a separate company in London who tries to write about the game even though none of them play it. You find all the content of the magazine in the forums and dev blogs which you have already read.

As for the customer service element, you are better off smashing your face against a frying pan tbh.

Good luck in getting your order.


Ouch. Though, I don't disagree with you.
Malcanis
Vanishing Point.
The Initiative.
#20 - 2012-11-13 22:41:54 UTC
I got my shirts a while back. I like them.

"Just remember later that I warned against any change to jump ranges or fatigue. You earned whats coming."

Grath Telkin, 11.10.2016