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Issues, Workarounds & Localization

 
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[ATI - HD7*** Series] System Freeze

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Author
digitalwanderer
DW inc
#141 - 2012-09-27 15:46:11 UTC
CCP Solomon wrote:
Hello,

We are trying to collect as much information as we can to determine if this is a driver issue. The most effective way of getting this information to us is to file a bug report using the in-game tool, this can be accessed by pressing F12.

The in-game bug reporting tool will collect the following information automatically and send it to us with your bug report:

  • DXDiag file
  • prefs.ini
  • screenshots
  • logs.txt containing last 1000 lines of in-memory logs from notice and higher.
  • methodcalls.txt containing all calls made to the server since the client started
  • processHealth.txt containing cpu, memory and network info in 5 second buckets
  • settings.yaml containing all your user, public and character settings


If you are unable to use the in-game tool, you can submit issues through the bugs website, but you will need to manually create a DxDiag file yourself and attach it to the web form. Please use the title field to describe the issue, include your graphics card if you believe it is related. You can also use the fields within the bug report tool to describe the reproduction steps that most reliably make your game crash.

There is an excellent page on bug reporting at the EVE Wiki. The more of these reports we can get, the easier it is to pattern match and the more effective our case for change will be.

As others in the thread have mentioned, you can try rolling back your drivers in the interim to see if the issue is no longer present.

Thanks for your continued patience.




I'm doubting it's the driver since i've been having this lockup problem for the last several driver sets, and to make it worse, the game used to work in eyefinity and now it doesn't even start that way with the last 3~4 driver sets i've ran in the last few months....The whole system has been reformatted and everything is installed fresh with the lastest patches and updates, and AMD drivers released yesterday and the problem is still there.


System runs great with any other game and application for hours on end, so i doubt it's a hardware fault and i've tried every possible setting in game and in the driver control panel, and i can make the game play a little longer depending on settings, but never more than 90 mins before full system lockup....Can't even bring up task manager


System is a quad HD7970 setup using 3 27" displays( native 2560*1440 resolution each), on an EVGA SR-2 motherboard and using a pair of 6 core Xeon's (X5650's), with everything being water cooled:


http://i765.photobucket.com/albums/xx298/Superfly101_02/P1030522.jpg
http://i765.photobucket.com/albums/xx298/Superfly101_02/P1030517.jpg
http://i765.photobucket.com/albums/xx298/Superfly101_02/P1030514.jpg
http://i765.photobucket.com/albums/xx298/Superfly101_02/P1030513.jpg


Yes, the last picture shows 2 power supplies....A pair of corsair AX1200 watt PSU's in fact...Big smile
digitalwanderer
DW inc
#142 - 2012-09-27 18:17:34 UTC
I think i may have found the issue.....The HDR setting and it has to be turned off.


I also play with the resource cache feature enabled, and all other settings to max levels and for the first time, played a 2 hour session with no lockups though still on a single screen.....I have yet to try 3 screens in eyefinity with the HDR setting off.
Fay Sagan
Flying Columns
#143 - 2012-09-27 20:07:21 UTC
Nah,
Disabling HDR does not fix the problem. I can still only play one client on one screen.
digitalwanderer
DW inc
#144 - 2012-09-28 00:59:24 UTC
Fay Sagan wrote:
Nah,
Disabling HDR does not fix the problem. I can still only play one client on one screen.



I only use 1 client so i can't speak for those that run more than 1.


However, i tried eyefinity and it was good for about 10 mins until it locked up yet again, so i'm back to playing eve on a single screen, but at least it's stable for me this way, as long as HDR is disabled and even with quad crossfire enabled, wich is complete and total overkill for a single screen and eve...
Uwara
The Ares project
#145 - 2012-09-28 10:44:09 UTC
digitalwanderer wrote:


System is a quad HD7970 setup using 3 27" displays( native 2560*1440 resolution each), on an EVGA SR-2 motherboard and using a pair of 6 core Xeon's (X5650's), with everything being water cooled:


http://i765.photobucket.com/albums/xx298/Superfly101_02/P1030522.jpg
http://i765.photobucket.com/albums/xx298/Superfly101_02/P1030517.jpg
http://i765.photobucket.com/albums/xx298/Superfly101_02/P1030514.jpg
http://i765.photobucket.com/albums/xx298/Superfly101_02/P1030513.jpg


Yes, the last picture shows 2 power supplies....A pair of corsair AX1200 watt PSU's in fact...Big smile



This is pure pornography....
What case is that btw?
On another note, I was joking another day with a buddy about SR-2. When the prices drop, i am gonna buy one from e-bay and frame it on the wall like a picture. (Couse i doubt i am gonna be able to afford Xeon x2 anytime soon)

Won a G510 keyboard in AT-X on  21.07.2012. Still not delivered, CCP keeps quiet. Customer support needs a raise.

digitalwanderer
DW inc
#146 - 2012-09-28 16:15:27 UTC  |  Edited by: digitalwanderer
Uwara wrote:
digitalwanderer wrote:


System is a quad HD7970 setup using 3 27" displays( native 2560*1440 resolution each), on an EVGA SR-2 motherboard and using a pair of 6 core Xeon's (X5650's), with everything being water cooled:


http://i765.photobucket.com/albums/xx298/Superfly101_02/P1030522.jpg
http://i765.photobucket.com/albums/xx298/Superfly101_02/P1030517.jpg
http://i765.photobucket.com/albums/xx298/Superfly101_02/P1030514.jpg
http://i765.photobucket.com/albums/xx298/Superfly101_02/P1030513.jpg


Yes, the last picture shows 2 power supplies....A pair of corsair AX1200 watt PSU's in fact...Big smile



This is pure pornography....
What case is that btw?
On another note, I was joking another day with a buddy about SR-2. When the prices drop, i am gonna buy one from e-bay and frame it on the wall like a picture. (Couse i doubt i am gonna be able to afford Xeon x2 anytime soon)




XSPC cube case....Here's the link

http://www.xs-pc.com/products/cases/h1-cube-case-10pci/

It's one of the few cases that can fit the SR-2 along with 5 radiators, 4 pumps running off twin seperate loops( GPU loop and CPU loop), along with 2 power supplies and a grand total of 20 fans, using 3 fan controlers...It is physically impossible for this system to overheat, even in the warmest summer days and the system is heavily overclocked of course....GPU's at 1200Mhz( stock is 925), and Xeon chips humming along nicely at 4 Ghz even( stock at 2.66 Ghz).


GPU's never exceed 55*C, and CPU's stay at the 50*C, both under maximum load wich is considerably less than the usual 80*C+ they can hit, especially when overclocked, and yes i'm proud to say i put it all together myself....Big smile


Here's another pic of the inside:

http://i765.photobucket.com/albums/xx298/Superfly101_02/P1030506.jpg

And the cards with the blocks installed:

http://i765.photobucket.com/albums/xx298/Superfly101_02/P1030457.jpg
digitalwanderer
DW inc
#147 - 2012-09-29 00:44:47 UTC
Going back to the topic, i still do get lockups when opening the map, so disabling the HDR setting does nothing there.
Avuthless
Pandemic Horde Inc.
Pandemic Horde
#148 - 2012-09-30 16:03:05 UTC  |  Edited by: Avuthless
Hello everyone.

I will share my knowledge here too.

I run EVE on PC and Mac. And results i get are these:

Mac (i5 MacBook Pro with intel lame graphics) : Game runs quite okay, although i did get two full system freezes in one week of playing (had to hard reset).

PC (Old school Nvidia EN9800GT video card (1gb vram), Athlon 64 X2 6000+, 4GB ram one monitor, one client) : Crashes with BSOD, crashes to desktop, and freezes up for 2-4mins with no crash every 30-60 mins. One of these three always happen. And i tried beta drivers, newest drivers, old drivers i had (2yrs old), repairing EVE, reinstalling EVE, running EVE safe mode, all setting configurations, forced disable/enable video card AA, anything i could think of. Nothing helps and i still get these crashes every 30-60 mins. (If game gets more intense like battle, the crash can appear sooner, but if i fly or try doing nothing - game lasts longer).

Seen some fixes like disabling audio, disabling HDR, disabling AA, installing new flash (one of more crazy ones), installing specific drivers, reinstalling DirectX, updating all drivers and etc. Done everything, but nothing helped.
Baitrix
J Trade Inc.
#149 - 2012-09-30 18:39:53 UTC
Catalyst BETA 1.9 do NOT solve the issue either, actually I think it might be worse than 1.8 (this is without opening the map, ever).
Baitrix
J Trade Inc.
#150 - 2012-10-02 19:33:24 UTC
fix this now ccp!
Avuthless
Pandemic Horde Inc.
Pandemic Horde
#151 - 2012-10-02 22:50:20 UTC  |  Edited by: Avuthless
I tried analyzing this issue and this is what i found. I did fix crashes for myself so this is a bit of a FIX.

It seems that EVE manages to get CPU to very high temperatures. Its not that CPU usage is high, just the CPU itself gets great amount of heat while running EVE. With "AMD cool 'n' quiet" software i was able to monitor CPU temperature and it always exceeded 85C and i always was getting a warning beeps until 90C when crash appeared. I tried shutting down all details and effects, lower clock and power to CPU and increase fan speed, it all helped but just a bit. Then i tried doing something more drastic and i pulled everything out of my PC and then vacuumed all dust from CPU radiator, video card and overall every corner.

The result: I was able to play the game for 5 hours without any lag, any hang ups, crashes or BSOD's. Although i did play everything on lowest details, i will try increasing settings to max tomorrow.

As for now: CCP - the issue for me was extraordinary CPU temperatures, so it may be because of some heavy usage of some CPU features or just some wasteful algorithms (although that should increase CPU load which doesn't seem to be the case).

Hope i manage to help anyone of you guys there.
Saber Coombs
Deep Sea LTD.
#152 - 2012-10-03 12:54:48 UTC
The issue dicsussed in this thread is not an overheat issue, it's a bug in either the AMD drivers or the EVE client. CCP seems to claim the problem is on the AMD end, and I have a fair guess what AMD's stance is...
mramo
Doomheim
#153 - 2012-10-03 20:17:26 UTC
I recently got an Asus 7970 and I have the same freeze problem. Usually the problem occurs randomly. However, I can reproduce it by opening / closing the star map simultaneously on 4 or more accounts while also undocking / docking a ship. The computer will freeze in less than a minute if I do that.

My System:
Windows 7 64bit
Asus 7970
Intel i7-3820
MSI X79A-GD45(8D) Mainboard
4x8GB G.Skill DDR-1600
Samsung 830 256GB SSD
Western Digital 500GB HDD
Enermax Revolution 87+ 850Watt power supply

I replaced the graphics card with a 2 year old ATI 5870. I tested the star map on 7 accounts simultaneously for 1 hour. The computer didn’t freeze.

I bought the 7970 graphics card mostly for EVE and I’m seriously pissed that EVE apparently doesn’t support it. I hope CCP will fix this soon or at least intensely talk to AMD about it.
Avuthless
Pandemic Horde Inc.
Pandemic Horde
#154 - 2012-10-04 15:34:11 UTC
Saber Coombs wrote:
The issue dicsussed in this thread is not an overheat issue, it's a bug in either the AMD drivers or the EVE client. CCP seems to claim the problem is on the AMD end, and I have a fair guess what AMD's stance is...


I agree with you, although my nVidia graphics card was also crashing constantly. So this issue is wider than just for ATI cards.
RTouris Jovakko
Better Red Than Dead
#155 - 2012-10-06 16:01:32 UTC
FWIW i experience the same kind of system freezes and complete hangs on a 2006 MacBookPro with a discrete Radeon X1600 graphics card...The thing that amuses me most is that we all know by now that EVE runs in virtualisation on the Mac platform under Cider / Wine, still it manages to take the whole system down quite easily especially while accessing the Map. Go figure...

AMD / ATi FTW!!
Talduncan
Center for Advanced Studies
Gallente Federation
#156 - 2012-10-07 08:34:34 UTC
I have been playing eve for while now and decided to pick up a couple extra accounts. I started with one and eventually had four accounts on two monitors on a 5xxx series AMD card. Then I got an AMD 7850 card so I can play on a third monitor. Within one hour after plugging in the new video card, it crashed as I did a search for people and palces (not very graphic intensive). I knew immediatly that I was going to have future issues since it was my first freeze and it was right after a new card went in. I then reformatted the PC and reinstalled windows 7 just incase it was my PC with a ton of driver issues. I installed Windows, my video card drivers, and eve... nothing else (plus windows automatic updates). My PC still froze playing eve on two monitors. Over the next week, I continued to have system freezes (no sound, no alt tab, no nothing). It occured during pulling up the map or sometimes doing a search for people and places.

I am returning the card today with a 20% hit because I opened the box.

One of the things that I expect from a company that takes money for a serivice is to provide support... support would also include working with ATI to resolve this issue and not play the blame game while thier customers suffer.

Now that my old video card works perfectly on two monitors, can someone tell me what video card does work with eve on three monitors? I plan on ordering it ASAP. Thanks.

Kilatu
Aliastra
Gallente Federation
#157 - 2012-10-08 05:18:28 UTC
Just had this start happening today, I jump to a site and start clearing and maybe 2-3 minutes if that my system locks up, goes to a black screen and the inputs stop working. It just started this today out of the blue and it's not effecting any other games(tried GW2, Tribes, Minecraft, Aion). Running a HD4850, It'd be nice to know whats causing this.
Rain6636
GoonWaffe
Goonswarm Federation
#158 - 2012-10-09 07:26:45 UTC
I have a feeling it just needs to be replaced.

i've since replaced the ASUS HD7970 (DC2T) with one from Newegg, and used their will-call to pick up in person. this helps if there are issues in the future. the new card works great.

I was almost a week out from the 30-day cutoff through tigerdirect, but they have accepted the return and i'm waiting on the refund.

no fault on tigerdirect's part. or CCP.
Robert Caldera
Caldera Trading and Investment
#159 - 2012-10-09 15:42:34 UTC  |  Edited by: Robert Caldera
Baitrix wrote:
fix this now ccp!


are you dumb?
Still havent got its a driver issue and not eve's?
Computers freezing in other occasions too, not just eve.

Saber Coombs wrote:
The issue dicsussed in this thread is not an overheat issue, it's a bug in either the AMD drivers or the EVE client. CCP seems to claim the problem is on the AMD end, and I have a fair guess what AMD's stance is...

their stance can be whatever, fact is THEIR hardware is locking up in some occasions not just for eve, so if its not the hardware iteself which is broken then there is last only possible instance to be blamed - hardware driver. Beyond that its never responsibility of application software to ensure hardware stability nowadays, its already for decades this way since microsoft and OpenGL finally established hardware abstraction layers. Get that finally, learn that its basics.
digitalwanderer
DW inc
#160 - 2012-10-09 19:14:49 UTC  |  Edited by: digitalwanderer
Robert Caldera wrote:
Baitrix wrote:
fix this now ccp!


are you dumb?
Still havent got its a driver issue and not eve's?
Computers freezing in other occasions too, not just eve.

Saber Coombs wrote:
The issue dicsussed in this thread is not an overheat issue, it's a bug in either the AMD drivers or the EVE client. CCP seems to claim the problem is on the AMD end, and I have a fair guess what AMD's stance is...

their stance can be whatever, fact is THEIR hardware is locking up in some occasions not just for eve, so if its not the hardware iteself which is broken then there is last only possible instance to be blamed - hardware driver. Beyond that its never responsibility of application software to ensure hardware stability nowadays, its already for decades this way since microsoft and OpenGL finally established hardware abstraction layers. Get that finally, learn that its basics.




This i don't agree with, simply because if drivers were perfect there wouldn't never be a need for driver updates at all, yet every couple of months here comes a new driver that sorts out stability issues, performance issues and in some cases even visual anomalies, or issues with specific features working properly that are supported in hardware.


Drivers are always busted somehow and the perfect driver that works with every possible hardware configuration and every possible piece of software will never exist, period.