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Issues, Workarounds & Localization

 
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And So it starts AGAIN!!

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Scorpio63
Degs Inc.
#1 - 2012-09-06 08:07:51 UTC
'Socket closed' FFS CCP fix this!!!!
GM Arcade
Game Masters
C C P Alliance
#2 - 2012-09-06 08:52:39 UTC
The socket closed message is displayed when your client fails to receive five consecutive packets of data from the server. Of the petitions I have handled regarding this error, the vast majority of the problems have been with a players connection.

If you continue to have socket closed errors then please feel free to submit a petition in the Technical Support group and Connection category. We will be happy to guide you through running some diagnostics so we can determine where the problem is.



Lead GM Arcade | Customer Support Manager
Scorpio63
Degs Inc.
#3 - 2012-09-06 12:19:28 UTC  |  Edited by: Scorpio63
Had this before when i first came back to the game. It was 5 past the hr EVERY hr. After the last big patch it stopped doing it. It started again yesterday at 13 mins past the hour, EVERY hour. Today its 47 mins past the hr EVERY hr. As much as I appreciate your quick response, I really dont think its my connection. No other games i play drop me regularly at the exact same time every hour.
Just FYI i have tried the change port workaround as suggested by CCP. And its made no difference.
Scorpio63
Degs Inc.
#4 - 2012-09-06 12:25:51 UTC
From Brighton, East Sussex, UK To Tranquility

Ping test for 87.237.38.200

PING 87.237.38.200 (87.237.38.200) 56(84) bytes of data.
64 bytes from 87.237.38.200: icmp_seq=1 ttl=247 time=9.00 ms
64 bytes from 87.237.38.200: icmp_seq=2 ttl=247 time=10.6 ms
64 bytes from 87.237.38.200: icmp_seq=3 ttl=247 time=7.74 ms
64 bytes from 87.237.38.200: icmp_seq=4 ttl=247 time=7.88 ms
64 bytes from 87.237.38.200: icmp_seq=5 ttl=247 time=7.76 ms
64 bytes from 87.237.38.200: icmp_seq=6 ttl=247 time=7.65 ms
64 bytes from 87.237.38.200: icmp_seq=7 ttl=247 time=8.04 ms
64 bytes from 87.237.38.200: icmp_seq=8 ttl=247 time=7.69 ms
64 bytes from 87.237.38.200: icmp_seq=9 ttl=247 time=7.82 ms
64 bytes from 87.237.38.200: icmp_seq=10 ttl=247 time=7.71 ms

--- 87.237.38.200 ping statistics ---
10 packets transmitted, 10 received, 0% packet loss, time 9001ms
rtt min/avg/max/mdev = 7.655/8.194/10.605/0.890 ms
0
GM Arcade
Game Masters
C C P Alliance
#5 - 2012-09-07 08:41:58 UTC
Scorpio63 wrote:
Had this before when i first came back to the game. It was 5 past the hr EVERY hr. After the last big patch it stopped doing it. It started again yesterday at 13 mins past the hour, EVERY hour. Today its 47 mins past the hr EVERY hr. As much as I appreciate your quick response, I really dont think its my connection. No other games i play drop me regularly at the exact same time every hour.
Just FYI i have tried the change port workaround as suggested by CCP. And its made no difference.


If the disconnections are happening with such regularity it could be that your router has Dynamic Host Configuration Protocol (DHCP) enabled.

Essentially DHCP will give your computer an IP address which it can use for a limited time, usually an hour. When this time has passed it will give your computer a different IP address. When a new IP address is given to your computer then this could cause you to loose connection to the server.

If you could take a look and see if DHCP is enabled in your router. If it is then try disabling it and hopefully that should solve the problem.

If DHCP is not enabled or the connection issues continue then please submit a petition and we will be happy to offer further assistance.


Lead GM Arcade | Customer Support Manager
Riot Girl
You'll Cowards Don't Even Smoke Crack
#6 - 2012-09-07 14:28:01 UTC
GM Arcade wrote:
the vast majority of the problems have been with a players connection.


Perhaps you should look into ways for players to solve the issues with their connections because at this rate, I think the players' connections are going to lose you more than a handful of subscriptions.

Oh god.
GM Arcade
Game Masters
C C P Alliance
#7 - 2012-09-08 10:41:02 UTC
Riot Girl wrote:
GM Arcade wrote:
the vast majority of the problems have been with a players connection.


Perhaps you should look into ways for players to solve the issues with their connections because at this rate, I think the players' connections are going to lose you more than a handful of subscriptions.


If the connection problem is found to be not server related then all we can generally do is advise players to contact their ISP. If the problem is affecting a number of our players then we also generally contact the ISP in question to reinforce a desire for the issue to be fixed asap.

Lead GM Arcade | Customer Support Manager
Tamonash en Welle
Federal Defense Union
Gallente Federation
#8 - 2012-09-08 12:47:15 UTC
Funny, never have had this issue in the past. Never once seen that error message before. And now it pops up all the time and it is MY side that has changed?
David Laurentson
Laurentson INC
#9 - 2012-09-08 13:32:21 UTC  |  Edited by: David Laurentson
I've found that the EVE client is incredibly senstitive to internet outages, picking up on things that, say, barely bother a youtube stream.

A while back I had the hourly-DC problem. That was down to the ISP just like Arcade said. Seems sometimes they change things for more 'efficient' use of their IP addresses... and EVE is one of the few things that notices.
Sabren Bel
Doomheim
#10 - 2012-09-08 19:07:39 UTC
GM Arcade wrote:
Scorpio63 wrote:
Had this before when i first came back to the game. It was 5 past the hr EVERY hr. After the last big patch it stopped doing it. It started again yesterday at 13 mins past the hour, EVERY hour. Today its 47 mins past the hr EVERY hr. As much as I appreciate your quick response, I really dont think its my connection. No other games i play drop me regularly at the exact same time every hour.
Just FYI i have tried the change port workaround as suggested by CCP. And its made no difference.


If the disconnections are happening with such regularity it could be that your router has Dynamic Host Configuration Protocol (DHCP) enabled.

Essentially DHCP will give your computer an IP address which it can use for a limited time, usually an hour. When this time has passed it will give your computer a different IP address. When a new IP address is given to your computer then this could cause you to loose connection to the server.

If you could take a look and see if DHCP is enabled in your router. If it is then try disabling it and hopefully that should solve the problem.

If DHCP is not enabled or the connection issues continue then please submit a petition and we will be happy to offer further assistance.




After two days of testing this, I can confirm that it does NOT work.
Mal Dallocort
Gallente Federation
#11 - 2012-09-09 17:32:51 UTC  |  Edited by: Mal Dallocort
GM Arcade wrote:
The socket closed message is displayed when your client fails to receive five consecutive packets of data from the server. Of the petitions I have handled regarding this error, the vast majority of the problems have been with a players connection.

If you continue to have socket closed errors then please feel free to submit a petition in the Technical Support group and Connection category. We will be happy to guide you through running some diagnostics so we can determine where the problem is.



So if I am running two clients on one machine and only one of the clients keeps getting the socket closed error repeatedly, can I safely assume it is not my hardware or my connection to my isp?
Riot Girl
You'll Cowards Don't Even Smoke Crack
#12 - 2012-09-10 10:39:02 UTC
GM Arcade wrote:
If the connection problem is found to be not server related then all we can generally do is advise players to contact their ISP. If the problem is affecting a number of our players then we also generally contact the ISP in question to reinforce a desire for the issue to be fixed asap.


My ISP is Virgin Media in the UK. I'd imagine you can find their contact info on their website, thanks.

Oh god.
Vincent Athena
Photosynth
#13 - 2012-09-10 13:26:38 UTC
GM Arcade wrote:
Riot Girl wrote:
GM Arcade wrote:
the vast majority of the problems have been with a players connection.


Perhaps you should look into ways for players to solve the issues with their connections because at this rate, I think the players' connections are going to lose you more than a handful of subscriptions.


If the connection problem is found to be not server related then all we can generally do is advise players to contact their ISP. If the problem is affecting a number of our players then we also generally contact the ISP in question to reinforce a desire for the issue to be fixed asap.


Whenever we get a "socket closed" the first thing we do is re-log. And it invariably works. Essentially we are opening a new socket. Why should we have to do this? Why cannot the client do it for us, automatically?

Also, that 5 packet loss trigger: Is there any setting we can set to make it bigger?

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Arianna Asques
House Lannister
#14 - 2012-09-10 15:02:14 UTC
Been getting this error repeatedly over the day. Last time (about a year ago) it turned out to be a router problem however that doesn't seem to be the case this time.
ISquishWorms
#15 - 2012-09-10 21:36:38 UTC  |  Edited by: ISquishWorms
This is a CCP problem .

I had socket closed today went to the help channel and someone in there confirmed that it was being looked into. Someone else on my network was playing a different game at the time and that did not drop its connection. Also had someone that I play EVE with who resides in a different country asking me if the server was down as his connection dropped as well at roughly the same time mine did. So clearly different rig, different ISP infact a different country the common factor CCP/EVE.

Is it by any coincidence that CCP are working on DUST and linking it to EVE maybe this is all related. Blink As far as I am concerned the only place DUST belongs is in a vacuum cleaner.

‘No, this isn't it at all. Make it more... psssshhhh’.
Cisko Mckay
Pandemic Leagion of Test
#16 - 2012-10-02 17:38:57 UTC
GM Arcade wrote:
Scorpio63 wrote:
Had this before when i first came back to the game. It was 5 past the hr EVERY hr. After the last big patch it stopped doing it. It started again yesterday at 13 mins past the hour, EVERY hour. Today its 47 mins past the hr EVERY hr. As much as I appreciate your quick response, I really dont think its my connection. No other games i play drop me regularly at the exact same time every hour.
Just FYI i have tried the change port workaround as suggested by CCP. And its made no difference.


If the disconnections are happening with such regularity it could be that your router has Dynamic Host Configuration Protocol (DHCP) enabled.

Essentially DHCP will give your computer an IP address which it can use for a limited time, usually an hour. When this time has passed it will give your computer a different IP address. When a new IP address is given to your computer then this could cause you to loose connection to the server.

If you could take a look and see if DHCP is enabled in your router. If it is then try disabling it and hopefully that should solve the problem.

If DHCP is not enabled or the connection issues continue then please submit a petition and we will be happy to offer further assistance.




As a network admin myself .. my yaw dropped to the desk after reading this.

When your DHCP server (in your router mostly) is set to 1 hour it will ask an extension to the lease in half of the lease time (half an hour in that case) and again after the whole hour .. and the time will be extended by another hour .. and NOT released and given a new one.
Even if it would release it and give a new one it would give one from the top of the list ..
That would basically give him the same one every time.

Little advice to GM Arcade .. dont give network advice when you dont know what your talking about !!! .. no seriously .. DONT.
Lugor
UK Corp
Goonswarm Federation
#17 - 2012-10-03 18:55:07 UTC
I have been having the same problems. Usuualy i only disconnect one of my 3 accounts. Contacted SKY (ISP) today bout a seperate problem and mentioned this to them. They said it may relate to problem i called for did a few checks. Fixed intial problem but could not find any other issues on their end. Had another disconnect about 10mins ago.

I have found the following link. worth chasing up?


http://support.eveonline.com/Pages/KB/Article.aspx?id=405
Georgina Palladin
Fleetworks
#18 - 2012-12-24 05:52:58 UTC
I have had this problem intermittently at startup for most of 4 yearsish. Today it was six times on GP and twice on JJ. Once unrelated and once within a few seconds.
Jin So
Goonswarm Federation
#19 - 2012-12-24 11:36:45 UTC
I just started having this issue with the latest patch that was released, sigh
Gal'o Sengen
Doomheim
#20 - 2012-12-30 10:49:32 UTC
Jin So wrote:
I just started having this issue with the latest patch that was released, sigh


So have I, actually. Socket Closed itself has only happened maybe 3 times, but i am constantly Rubber-banding in space and having 10-15 second lock-ups in Station. Quite frankly, it is making the game unplayable, but it never happened at all before the patch.

I have reinstalled, restarted my router and modem, cleared caches, and pretty much everything i can think of except using a VPN.

PingPlotter results.

DxDiag

Not really sure what other information i might need to give to find a possible workaround. I really want to play, but with the Rubber banding and what i assume is packet loss, i just can't do anything without putting whatever I'm flying at significant risk.
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