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The future of Community and CCL

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Author
TRUE ZER0
SILENT INC
#541 - 2012-09-13 01:29:36 UTC
I log on to evegate in a good mood. Find a couple interesting threads yeah some crappy ones* too. It's never long before 1 of 2 ISD have to interject their self in the thread in some way. Evegate and Eve online are a package deal for a lot of us If one sucks, both suck!

Lets compare this to in game. You're flying along a goon decides to grief you, you have a couple choices for revenge. You could fight back or hire someone to fight for you. An ISD griefs you, have no options! Anything you do will just result in a forum ban and or in game band.

So you get banned what are your options. You can't complain in public about the abuse of power and corruption, it's against the rules.

File a petition? What's the point! If CCP was willing to oppose their free labor, or deal with you fairly any in manner "discussion of moderation is not permitted" wouldn't exist. Gag orders exist for one reason to cover corruption.

I know ISD alts and fanboys disagree, so don't bother responding. We already know who you are and disregard your post just like CCP disregards ours.

As long as ISD exist people like the 2 will sign up.
TRUE ZER0
SILENT INC
#542 - 2012-09-13 01:32:46 UTC
Pipa Porto wrote:
^^^

ISD Praetoxx wrote:
Thread Locked.

Fellow pilots are reminded to keep replies constructive, on-topic and friendly. The forum hamsters will love you for it!


I'm confused. How can we reply in a constructive, on-topic, and friendly manner to a locked thread?

Did you hit the lock button by accident?

Regardless, don't be lazy. Trolling calls for cleaning the thread, not locking it.



Curious, how did eve forums exist for 8 or 9 years before ISD tampering? Old GMs didn't find the need to delete and edit post.
Quaaid
Phoenix Foundry
#543 - 2012-09-13 01:35:11 UTC
They need to reinstate lSD Banhammer.


That ***** ruled.
Pipa Porto
#544 - 2012-09-13 01:44:34 UTC
TRUE ZER0 wrote:
Curious, how did eve forums exist for 8 or 9 years before ISD tampering? Old GMs didn't find the need to delete and edit post.


CCP Zymurgist and the rest of the Community Team at CCP. And they absolutely deleted and edited posts as appropriate. They were just good enough at moderating that they could often re-rail a derailing thread with a good post or two, limiting the need to edit or delete threads.

EvE: Everyone vs Everyone

-RubyPorto

ISD Athechu
ISD STAR
ISD Alliance
#545 - 2012-09-13 03:38:22 UTC
Hello Everyone,

I'm ISD Athechu I'm not a member of ISD:CCL but of ISD:STAR. For those that don't know the difference CCL are the Forum Moderators. STAR is the Support Training and Resources division of ISD we work mostly in the in-game Help Channels. Just thought that I should introducing myself mostly because I moonlight as a forum moderator to help out the team.

Little bit about me, I have been with the ISD program in STAR for about a year and eight months now. I hold the rank of Commander in STAR. Most of my forum moderation responsibility is in the New Citizens Q&A forum but you may see me from time to time posting in other sections beyond EVE Q&A to help with moderation or answer a question. I am happy to talk about EVE and questions you have about EVE or about the ISD Program and joining it (there are some topics I won't talk about so use common sense) if you are interested.

Well that's it for me I like to keep it short and sweet. See you in the help channels or else where. o/

ISD Athechu

STAR Executive

EVE New Citizens Q&A Resources

Helping Players Since 2011

Pipa Porto
#546 - 2012-09-13 05:21:51 UTC
ISD Athechu wrote:
Hello Everyone,


Since you guys are here, mind bugging your bosses about getting us some feedback when moderation actions affect us? We accept that you may need to edit and delete posts. We do not accept that you need to do it in secret, nor do we trust any EVE players with the ability to do so in secret.

Nobody cared about getting notified when Zymurgist did moderation actions because we did trust him to do a good job and to be judicious in doing his job. It's very clear that the ISD team (if you don't want to be painted with the same brush, get the CCL team a CCL tag) is not being judicious in their moderation. It was looking like they were trying for a while after the debacle in June, but they're moving right back to heavy handed, uneven, and inappropriate moderation. And they're still getting to do it in secret.

Lord Zim wrote:
I'm going to just make yet another note in this thread, expressing my concern over the complete lack of feedback which is available if someone were to have their posts either deleted or edited by someone on the mod team. I've made a few posts over the last couple of months, and the only reason I've seen that a few of them have been edited or deleted is because I've been actively monitoring a specific thread where it happened. Apart from that, I am absolutely clueless, and as such there is absolutely no feedback to me (or anyone else) what they may or may not have done wrong, there's absolutely no recourse to dispute the removal or edit of a post (since we generally have absolutely no clue it has happened).

Is there any plans at all to rectify this, or will we have to either just assume all our posts are unmolested/undeleted, or will we have to regularly go through all our posts the last 2 weeks to see if there's any posts there which we're missing or has been edited?

EvE: Everyone vs Everyone

-RubyPorto

Nicolo da'Vicenza
Viziam
Amarr Empire
#547 - 2012-09-13 06:06:17 UTC
Hey so are any of you going to unlock this thread here James 315 for CSM as hi-sec representative that was locked up for no reason, or is this the thread for ISD officials to simply introduce themselves and debut their uselessness at resolving issues and answering questions?
KIller Wabbit
MEME Thoughts
#548 - 2012-09-13 06:53:33 UTC
If ISD is going to keep the peace in the R.I.P threads you have censor all sides. So far all I've seen censored are the anti-religion and let's-hug-the-world-panderers. We need to honor the man for all his contributions and accomplishments. Remove everything else because it's going to troll someone.

ISD Suvetar
ISD Community Communications Liaisons
ISD Alliance
#549 - 2012-09-13 10:42:23 UTC
Pipa Porto wrote:
ISD Athechu wrote:
Hello Everyone,


Since you guys are here, mind bugging your bosses about getting us some feedback when moderation actions affect us? We accept that you may need to edit and delete posts. We do not accept that you need to do it in secret, nor do we trust any EVE players with the ability to do so in secret.



Good morning,

We have made mention of this, both internally and to our chain of command.
We actually discussed it as recently as Lord Zim posted his suggestion.

All I can offer you at this point is that it has been raised.

I hope you can see that where it is possible you do get feedback to the level that we can provide.
A locked post will have a reply from the appropriate person stating the reason for the lock, An edited post will have a legend saying 'Edit: Reason - Volunteer Name' and a little flag saying Edited by '....'.
If we delete posts, we will post in the thread to say that we've cleaned up, and why we've done so.

All of the above is current policy and should be followed at all times, although there may be a time delay between a thread being locked and a reply being posted.

Finally, I hope you can trust any ISD member in their moderation as much as you did Zymurgist, all of my team members have had full training and been subject to rigorous background checks by the GM team.

As I've stated before, if you believe that we have been anything less then impartial, then please either report the post in question, or raise a petition; I can assure you that all such reports are dealt with by the CCP Community team.

Lastly, as a matter of interest - are you aware of any standard forum software that tells users when their posts are moved, edited or deleted ? I am interested in understanding the features that are available, so that I can be better informed in our internal discussions about this.

Thanks and fly safe.

[b]ISD Suvetar Captain/Commando Community Communication Liaisons (CCLs) Interstellar Services Department[/b]

ISD Suvetar
ISD Community Communications Liaisons
ISD Alliance
#550 - 2012-09-13 10:54:25 UTC
KIller Wabbit wrote:
If ISD is going to keep the peace in the R.I.P threads you have censor all sides. So far all I've seen censored are the anti-religion and let's-hug-the-world-panderers. We need to honor the man for all his contributions and accomplishments. Remove everything else because it's going to troll someone.



Hi,

I can personally assure you that we have removed a number of distasteful and frankly disgusting posts in the last 24 hours.
We have no intention of censoring anything, that is not our role here.

If we have ventured into politics it has only been where some forum denizens have entered into stereotypical and racial slurs against cultural groups.

I ask of you at this difficult time to appreciate that we're trying to balance between helping people to mark their condolences whilst ensuring that no single person or group is being victimized or otherwise.

Please use the report button to help us to do our job.

Thanks and fly safe.

[b]ISD Suvetar Captain/Commando Community Communication Liaisons (CCLs) Interstellar Services Department[/b]

ISD Suvetar
ISD Community Communications Liaisons
ISD Alliance
#551 - 2012-09-13 11:28:43 UTC
Nicolo da'Vicenza wrote:
Hey so are any of you going to unlock this thread here James 315 for CSM as hi-sec representative that was locked up for no reason, or is this the thread for ISD officials to simply introduce themselves and debut their uselessness at resolving issues and answering questions?


Hi Nicolo,

This discussion isn't here to simply reverse decisions that were unfavorable to certain people, I'm sorry if that was the impression you received.

The thread in question was reviewed multiple times and each time, we reached the same conclusion, it needed to be locked.

Thanks and fly safe.

[b]ISD Suvetar Captain/Commando Community Communication Liaisons (CCLs) Interstellar Services Department[/b]

KIller Wabbit
MEME Thoughts
#552 - 2012-09-13 13:37:23 UTC
KIller Wabbit wrote:
If ISD is going to keep the peace in the R.I.P threads you have censor all sides. So far all I've seen censored are the anti-religion and let's-hug-the-world-panderers. We need to honor the man for all his contributions and accomplishments. Remove everything else because it's going to troll someone.



Seems that several words I intended to be in one sentence of the post are not there. It was supposed to have read:

So far all I've seen censored are the anti-religion and not the let's-hug-the-world-panderers.

And frankly - if you alter a person's post in any manner - that is censorship. It doesn't matter what the motivation is (good or "bad") or the outcome.





ISD Eshtir
ISD Community Communications Liaisons
ISD Alliance
#553 - 2012-09-13 13:46:17 UTC
KIller Wabbit wrote:
KIller Wabbit wrote:
If ISD is going to keep the peace in the R.I.P threads you have censor all sides. So far all I've seen censored are the anti-religion and let's-hug-the-world-panderers. We need to honor the man for all his contributions and accomplishments. Remove everything else because it's going to troll someone.



Seems that several words I intended to be in one sentence of the post are not there. It was supposed to have read:

So far all I've seen censored are the anti-religion and not the let's-hug-the-world-panderers.

And frankly - if you alter a person's post in any manner - that is censorship. It doesn't matter what the motivation is (good or "bad") or the outcome.



As said above:

Quote:
Please use the report button to help us to do our job.


If you think we censor posts / threads, file a petition. If you step over the line in a R.I.P. thread your post will be altered and if needed removed. If you post in a civil manner that doesnt break a forum rule, there is nothing to worry about.

ISD Eshtir

Captain

Community Communication Liaisons

Interstellar Services Department

KIller Wabbit
MEME Thoughts
#554 - 2012-09-13 13:56:36 UTC  |  Edited by: KIller Wabbit
I find it hilarious that what you think you are doing is not censorship.

I'm adding this to be clear - I think keeping the R.I.P threads cleaned up of inflammatory comments is a good thing. IHMO. I just wanted to point out that *anything* beyond expressions of condolences and praise for the person could be a trolling attempt.

And yes, I flagged several of the posts. I know where that wee little flag is.


Edit: Clarity
ISD Eshtir
ISD Community Communications Liaisons
ISD Alliance
#555 - 2012-09-13 14:03:36 UTC  |  Edited by: ISD Eshtir
This a privatly run message board, it is not Hyde Parks's speaking corner, people tend to forget that.

I agree, trolling comments could be hidden in each and every comment. If we do not spot them right away, there is always the chance that it gets reported and we look into it. Blink

ISD Eshtir

Captain

Community Communication Liaisons

Interstellar Services Department

Lord Ryan
True Xero
#556 - 2012-09-13 15:48:13 UTC
ISD Eshtir wrote:
This a privatly run message board, it is not Hyde Parks's speaking corner, people tend to forget that.

I agree, trolling comments could be hidden in each and every comment. If we do not spot them right away, there is always the chance that it gets reported and we look into it. Blink

"I agree, trolling comments could be hidden in each and every comment." you mean like the one quoted above? Yes it's private and appears we are paying for the privilege of being trolled by you.

Do not assume anything above this line was typed by me. Nerf the Truth, it's inconvenient.

Pipa Porto
#557 - 2012-09-13 17:42:10 UTC
ISD Suvetar wrote:
All I can offer you at this point is that it has been raised.

I hope you can see that where it is possible you do get feedback to the level that we can provide.
A locked post will have a reply from the appropriate person stating the reason for the lock, An edited post will have a legend saying 'Edit: Reason - Volunteer Name' and a little flag saying Edited by '....'.
If we delete posts, we will post in the thread to say that we've cleaned up, and why we've done so.

All of the above is current policy and should be followed at all times, although there may be a time delay between a thread being locked and a reply being posted.



Thank you for raising the issue.

The Edited by tag is woefully insufficient, so is a post saying that you've deleted posts because neither tell the person whose post you've edited or deleted that their specific post has been altered or removed. This means that people don't necessarily know if they're breaking the rules unless they're obsessive enough to regularly check every post of theirs.

EvE: Everyone vs Everyone

-RubyPorto

Quaaid
Phoenix Foundry
#558 - 2012-09-13 21:11:29 UTC
Am I really reading an argument over "if editing and/or deleting posts is censorship"?




Like... holy ****.... really? Is it not as plain as day? Don't get me wrong, I understand the necessity and not arguing for or against Censoring the forums, I just don't understand how it is not crystal clear to someone that what they are being tasked to do is to Censor and I need to explain it clearly.



Does editing and/or deleting the thoughts and words of others not qualify as censorship to you? What is censorship if not that?



ISD TEST:


When there is a black bar over naked people on public television, what is that called? ________________

Tyoe the word "****" and hit post.. why does it not say "****" anymore? _____________

Delete or change someones post and the context or even ability for it to be seen is forever lost, what do we call this? ___________


If you answered anything except censoring, then you are a qualified ISD.
Pipa Porto
#559 - 2012-09-13 22:49:51 UTC
ISD Eshtir wrote:
If you think we censor posts / threads, file a petition. If you step over the line in a R.I.P. thread your post will be altered and if needed removed.


You're participating in censorship every time you perform a moderation action that wasn't specifically asked for by the posters affected by it.

If you think otherwise, I suggest you speak to Mr. Webster and register your complaints with him (or being that time travel/speaking with the dead is hard, the Merriam-Webster company).

That does not mean that that censorship is always uncalled for or that it is a bad thing. But please, don't pretend that editing or deleting someone else's speech is not censorship. It just makes you look silly. Roll Like asking us to file a petition for every moderation action you perform.

Quote:
If you post in a civil manner that doesnt break a forum rule, there is nothing to worry about.


So which rule did the OP of the James 315 CSM thread break? Because the trolling of a thread by other people calls for cleaning, not locking (or are you suggesting that your policy is to reward trolls by punishing their victims?).

EvE: Everyone vs Everyone

-RubyPorto

ISD Suvetar
ISD Community Communications Liaisons
ISD Alliance
#560 - 2012-09-13 23:37:56 UTC
Hi,

I'd like to put this down in simple terms without resorting to word-play to make points here.

One of the jobs of the CCL team is to enforce CCPs mandated terms of usage via the forum rules.

These are private forums and CCP have extended the right to limit what gets posted upon them.
In order to do so, the terms of usage state in no-uncertain terms that they reserve the right to Edit, Limit or remove any content posted to the forums at their discretion.

I encourage you to read the Forum Rules and in particular the Website Terms of use.

Thanks, and as always, please fly safe.

[b]ISD Suvetar Captain/Commando Community Communication Liaisons (CCLs) Interstellar Services Department[/b]