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Trouble logging into eve

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Heimdallofasgard
Ministry of Furious Retribution
Fraternity.
#81 - 2012-08-26 13:57:36 UTC
Had 4 disconnects today, other internet sites running fine. the client sometimes can't find tranquility but then it's okay after a few minutes
Presidente Gallente
Best Kept Dunked
#82 - 2012-08-26 14:08:16 UTC  |  Edited by: Presidente Gallente
Same issues in Germany, NRW via Unitymedia before dt. Switched to indoor playground grid pvp'ing my kids and can't say if it's fixed yet. :)
Battle On
GoonWaffe
Goonswarm Federation
#83 - 2012-08-26 14:09:20 UTC
2 disconnection today, 1 at 13:50 (GMT+2) and 1 around 10 minutes ago.
when this happens, i cant even connect the eve online website.

Jita Exiles Productions is RECRUITING

Join -JXT- Public for more information
Old Blue Lady
#84 - 2012-08-26 14:10:33 UTC
Still having issues, the player help is not useful. What is causing the client to disconnect? Just one packet loss disconnects you if you? This is crazy to have such a short response time before disconnection.
Tolkenmoon
Hogan's Heroes
#85 - 2012-08-26 14:10:55 UTC  |  Edited by: Tolkenmoon
Lost connection again, but it just came back.


tracert 87.237.38.200

Tracing route to srv200-g.ccp.cc [87.237.38.200]
over a maximum of 30 hops:

1
2
3 9 ms 7 ms 7 ms leed-core-2a-ae3-688.network.virginmedia.net [80.0.241.81]
4 7 ms 20 ms 7 ms leed-bb-1a-ae9-0.network.virginmedia.net [213.105.159.249]
5 16 ms 12 ms 14 ms popl-bb-1b-as1-0.network.virginmedia.net [62.253.185.238]
6 12 ms 21 ms 13 ms popl-bb-1a-ae0-0.network.virginmedia.net [213.105.174.229]
7 20 ms 15 ms 13 ms popl-tmr-1-ae4-0.network.virginmedia.net [213.105.159.2]
8 23 ms 21 ms 23 ms amst-ic-1-as0-0.network.virginmedia.net [213.105.175.6]
9 33 ms 23 ms 35 ms nl-rt-dc2-ice-ir01.kpn.net [195.69.144.89]
10 25 ms 21 ms 22 ms rt-rou-1022.nl.eurorings.net [195.190.227.223]
11 32 ms 31 ms 31 ms ldn-s2-rou-1021.UK.eurorings.net [134.222.229.222]
12 45 ms 32 ms 32 ms ldn-s2-rou-1041.UK.eurorings.net [134.222.228.94]
13 * * * Request timed out.


Trace complete.
tracert 87.237.38.200

Tracing route to srv200-g.ccp.cc [87.237.38.200]
over a maximum of 30 hops:

1
2
3 7 ms 15 ms 8 ms leed-core-2a-ae3-688.network.virginmedia.net [80.0.241.81]
4 9 ms 8 ms 7 ms leed-bb-1a-ae9-0.network.virginmedia.net [213.105.159.249]
5 13 ms 11 ms 12 ms popl-bb-1b-as1-0.network.virginmedia.net [62.253.185.238]
6 13 ms 11 ms 11 ms popl-bb-1a-ae0-0.network.virginmedia.net [213.105.174.229]
7 12 ms 26 ms 17 ms popl-tmr-1-ae4-0.network.virginmedia.net [213.105.159.2]
8 21 ms 21 ms 21 ms amst-ic-1-as0-0.network.virginmedia.net [213.105.175.6]
9 33 ms 22 ms 24 ms nl-rt-dc2-ice-ir01.kpn.net [195.69.144.89]
10 23 ms 26 ms 33 ms rt-rou-1022.nl.eurorings.net [195.190.227.223]
11 31 ms 34 ms 32 ms ldn-s2-rou-1021.UK.eurorings.net [134.222.229.222]
12 34 ms 31 ms 32 ms ldn-s2-rou-1041.UK.eurorings.net [134.222.228.94]
13 33 ms 29 ms 29 ms 134.222.109.115
14 30 ms 29 ms 30 ms srv248-e.ccp.cc [87.237.36.248]
15 30 ms 29 ms 29 ms srv200-g.ccp.cc [87.237.38.200]

Trace complete.
Ishtanchuk Fazmarai
#86 - 2012-08-26 14:10:56 UTC  |  Edited by: Ishtanchuk Fazmarai
I'm back after more than 2 hours... What is going on? Didn't they sort it last week? Question

My internet is running OK, only CCP sites keep crashing.

Roses are red / Violets are blue / I am an Alpha / And so it's you
Jun'ko Sunji
Free Throbbing Veinal Penii For Spacmens
#87 - 2012-08-26 14:13:53 UTC
Confirming the problem is on the 134.222.109.115 node.


traceroute to 87.237.38.200 (87.237.38.200), 30 hops max, 60 byte packets
1 xxx
2 xxx
3 xxx
4 leed-bb-1c-ae5-0.network.virginmedia.net (62.253.174.113) 21.604 ms 21.555 ms 21.503 ms
5 leed-bb-1b-ae10-0.network.virginmedia.net (62.253.174.25) 21.700 ms 21.647 ms 21.609 ms
6 popl-bb-1a-as1-0.network.virginmedia.net (213.105.175.130) 25.646 ms 24.555 ms 24.438 ms
7 popl-tmr-1-ae4-0.network.virginmedia.net (213.105.159.2) 24.954 ms 15.851 ms 15.784 ms
8 amst-ic-1-as0-0.network.virginmedia.net (213.105.175.6) 25.223 ms 25.032 ms 25.003 ms
9 nl-rt-dc2-ice-ir01.kpn.net (195.69.144.89) 30.637 ms 35.233 ms 30.526 ms
10 rt-rou-1022.nl.eurorings.net (195.190.227.223) 26.777 ms 26.977 ms 26.674 ms
11 ldn-s2-rou-1021.UK.eurorings.net (134.222.229.222) 35.509 ms 35.323 ms 35.351 ms
12 ldn-s2-rou-1041.UK.eurorings.net (134.222.228.94) 35.099 ms 35.286 ms 34.364 ms
13 134.222.109.115 (134.222.109.115) 38.228 ms !X 36.524 ms !X 40.133 ms !X


Come on CCP. You fixed it 2 weeks ago, why is it taking so much longer this time?
CCP Guard
C C P
C C P Alliance
#88 - 2012-08-26 16:04:36 UTC
We believe the problem should be mostly sorted by now but please keep reporting if you are still having problems. We won't stand down until we're sure this is behind us.

CCP Guard | EVE Community Developer | @CCP_Guard
Pierced Brosmen
The Scope
Gallente Federation
#89 - 2012-08-26 20:12:02 UTC  |  Edited by: Pierced Brosmen
Still experiencing issues connecting. Seems to be related to TeliaSonera. Did the following trace route scan.

Quote:
tracert 87.237.38.200

Sporer rute til srv200-g.ccp.cc [87.237.38.200]
over maksimalt 30 hopp:

1
2
3 19 ms 19 ms 19 ms 122.84-48-2.nextgentel.com [84.48.2.122]
4 19 ms 19 ms 19 ms oso-b3-link.telia.net [80.239.160.25]
5 37 ms 94 ms 26 ms kbn-bb1-link.telia.net [213.155.131.102]
6 33 ms 33 ms 32 ms hbg-bb1-link.telia.net [213.155.134.199]
7 126 ms 47 ms 46 ms ldn-bb1-link.telia.net [80.91.245.62]
8 49 ms 48 ms 49 ms ldn-b3-link.telia.net [80.91.249.170]
9 * * * Forespørsel avbrutt.
...
30 * * * Forespørsel avbrutt.

Søking fullført.


I manage to connect through mobile broadband, where the routing is not going through TeliaSonera.
Fregett
Aliastra
Gallente Federation
#90 - 2012-08-26 20:43:00 UTC
disconnecting problems are back again
Azam Azara
Phoenix Legion Ltd
#91 - 2012-08-26 20:45:10 UTC  |  Edited by: Azam Azara
I am having connect issues from the US. My traceroute is:

traceroute to eveonline.com (87.237.39.92), 30 hops max, 60 byte packets
1 97-88-254-241.static.mdsn.wi.charter.com (97.88.254.241) 0.553 ms 0.901 ms 1.360 ms
2 10.138.25.1 (10.138.25.1) 6.944 ms 14.510 ms 15.471 ms
3 csw02mdsnwi-gbe-2-26.mdsn.wi.charter.com (96.34.29.96) 16.511 ms 16.748 ms 16.885 ms
4 crr01ftbgwi-tge-0-2-0-4.ftbg.wi.charter.com (96.34.20.86) 18.373 ms 19.286 ms 19.398 ms
5 crr01euclwi-tge-0-1-0-4.eucl.wi.charter.com (96.34.16.77) 22.061 ms 22.999 ms 23.183 ms
6 bbr01euclwi-tge-0-2-0-1.eucl.wi.charter.com (96.34.1.40) 27.526 ms 16.298 ms 17.054 ms
7 cer-edge-12.inet.qwest.net (72.166.170.245) 24.961 ms 26.150 ms 26.511 ms
8 * * *
9 63.146.27.18 (63.146.27.18) 26.238 ms 25.849 ms 26.336 ms
10 vlan51.ebr1.Chicago2.Level3.net (4.69.138.158) 27.034 ms 27.296 ms 29.934 ms
11 ae-6-6.ebr1.Chicago1.Level3.net (4.69.140.189) 26.722 ms 26.584 ms 27.092 ms
12 ae-2-2.ebr2.NewYork2.Level3.net (4.69.132.66) 43.700 ms 43.869 ms 51.952 ms
13 ae-1-100.ebr1.NewYork2.Level3.net (4.69.135.253) 51.438 ms 51.151 ms 51.264 ms
14 ae-4-4.ebr1.NewYork1.Level3.net (4.69.141.17) 50.702 ms 49.739 ms 50.878 ms
15 ae-42-42.ebr2.London1.Level3.net (4.69.137.69) 126.370 ms ae-41-41.ebr2.London1.Level3.net (4.69.137.65) 128.434 ms 129.372 ms
16 ae-58-223.csw2.London1.Level3.net (4.69.153.138) 133.713 ms ae-59-224.csw2.London1.Level3.net (4.69.153.142) 122.688 ms ae-56-221.csw2.London1.Level3.net (4.69.153.130) 122.640 ms
17 ae-25-52.car5.London1.Level3.net (4.69.139.102) 125.355 ms 125.334 ms 126.110 ms
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *

I am unable to connect to any of CCP's servers (web, tranquility, ccpgames) right now through my normal connection. However, using TunnelBear, I am able to connect to the web servers (and probably the game) now.

**Edit** I am not able to connect to tranquility even using the vpn tunnel into the UK.
CryMaker
SUNDERING
Goonswarm Federation
#92 - 2012-08-26 22:56:21 UTC
Posting for a Corp-Mate that is still having issues logging into EVE and the forums. CCP lets get this fixed pwease

Also note that eve-offine.net shows the tranquility is down....

Tracing route to eveonline.com [87.237.39.92]
over a maximum of 30 hops:

1 <1 ms 8 ms <1 ms 192.168.1.1
2 7 ms 6 ms 7 ms 10.110.64.1
3 9 ms 7 ms 7 ms dtr11ftwotx-gbe-9-1.ftwo.tx.charter.com [96.34.1
13.2]
4 7 ms 7 ms 11 ms crr02ftwotx-tge-0-2-0-2.ftwo.tx.charter.com [96.
34.113.236]
5 9 ms 12 ms 11 ms bbr02ftwotx-bue-1.ftwo.tx.charter.com [96.34.2.3
4]
6 51 ms 9 ms 8 ms dal-edge-18.inet.qwest.net [216.111.104.157]
7 9 ms 9 ms 8 ms dap-brdr-03.inet.qwest.net [67.14.2.85]
8 7 ms 7 ms 7 ms xe-8-1-0.edge2.dallas3.level3.net [4.68.63.49]
9 9 ms 7 ms 15 ms vlan70.csw2.Dallas1.Level3.net [4.69.145.126]
10 10 ms 12 ms 10 ms ae-73-73.ebr3.Dallas1.Level3.net [4.69.151.146]

11 29 ms 29 ms 27 ms ae-7-7.ebr3.Atlanta2.Level3.net [4.69.134.22]
12 44 ms 28 ms 29 ms ae-63-63.ebr1.Atlanta2.Level3.net [4.69.148.242]

13 48 ms 49 ms 49 ms ae-6-6.ebr1.Washington12.Level3.net [4.69.148.10
6]
14 41 ms 40 ms 47 ms ae-1-100.ebr2.Washington12.Level3.net [4.69.143.
214]
15 50 ms 50 ms 49 ms 4.69.148.49
16 129 ms 131 ms 127 ms ae-42-42.ebr2.London1.Level3.net [4.69.137.69]
17 130 ms 128 ms 127 ms ae-56-221.csw2.London1.Level3.net [4.69.153.130]

18 127 ms 127 ms 131 ms ae-25-52.car5.London1.Level3.net [4.69.139.102]

19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * *
Faya Fel
Contention Building
#93 - 2012-08-26 23:06:30 UTC
unable to reach anything eve online, my tracert says that I can't reach anything past 4.69.139.102. I also confirm that eve-offline.net also states that it is down, other server status sites says eve is up. I have tried turning off my ESET security and ran ping plotter all have same results, I can't even reach the forums so I have try to figure this out on my phone, tried 2 different computers and my brothers computer in another city, all cannot reach eveonline.com, anyone have any other ideas?
CryMaker
SUNDERING
Goonswarm Federation
#94 - 2012-08-26 23:21:01 UTC
Faya Fel wrote:
unable to reach anything eve online, my tracert says that I can't reach anything past 4.69.139.102. I also confirm that eve-offline.net also states that it is down, other server status sites says eve is up. I have tried turning off my ESET security and ran ping plotter all have same results, I can't even reach the forums so I have try to figure this out on my phone, tried 2 different computers and my brothers computer in another city, all cannot reach eveonline.com, anyone have any other ideas?



The problem lies with the ISP's. Its not CCP's fault. It may take some time but Im sure that CCP is working closely with the ISP's to resolve the issue.
Faya Fel
Contention Building
#95 - 2012-08-27 00:03:02 UTC
Which ISP are they having an issue with? What ISP does others and myself have in common? not following your logic help me out
CryMaker
SUNDERING
Goonswarm Federation
#96 - 2012-08-27 00:23:58 UTC
Faya Fel wrote:
Which ISP are they having an issue with? What ISP does others and myself have in common? not following your logic help me out



In fear of beginning a threadnought I will answer your question simply. Look over the traceroutes that everyone else has posted. Draw your own conclusions.

or you can read this.

ALL connections , hops or traces FAIL TO CONNECT AFTER level3 (AN ISP)

18 127 ms 127 ms 131 ms ae-25-52.car5.London1.Level3.net [4.69.139.102]

19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * *

Looks pretty strait forward to me.
Gradinger
State Protectorate
Caldari State
#97 - 2012-08-27 00:41:45 UTC
several ppl have problems connecting again (prolly same routing issue, but other routes?)
Lord Arakkis
The Scope
Gallente Federation
#98 - 2012-08-27 00:43:22 UTC
you people are scaring me....i hope i can log on when i get home...its the start of my weekend and Id hate to drink alone!

Your still a child in the eyes of the universe
Dr Agropoly
Viziam
Amarr Empire
#99 - 2012-08-27 02:16:44 UTC
Funny you say you are using Telia-Sonera as I can't get onto any ccp sites from my Telia fibre connection in Sweden.
When I try to launch Eve it says I don't have internet connection even though everything else works fine, hope this is worked out soon, haven't updated my skillque since yesterday Ugh
Knerf
Original Sinners
Pandemic Legion
#100 - 2012-08-27 03:27:28 UTC
I am having a very strange issue. I cannot login to the game at all due to connection issues on the launcher. The seriously strange thing is I cannot access any eve online supported website on any device that I have used in the past for eve. I cannot access the forums, eve gate, accrue manager, or the main website on my pc, laptop and my smartphone. I am accessing this through my girlfriends phone. I'm not sure if i have a tin foil hat on but this is very strange problem. My internet connection is %100 on all listed devices for every website not run by ccp. Some sort this out and explain how i can fix this