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Are we happy with petition times or not?

Author
James 315
Experimental Fun Times Corp RELOADED
CODE.
#21 - 2012-08-22 18:37:17 UTC
Kehro Urgus wrote:
Stop filing useless petitions. Check the wiki or help channel first. Straight

I absolutely agree there's too much filing of frivolous petitions. That's the only thing that slows down the GMs at the moment, and they still work pretty fast. Smile
Jim Era
#22 - 2012-08-22 20:36:21 UTC  |  Edited by: Jim Era
I have only filed one petition, when I first started about a glitch/probablyselfinflictedbug on a mission, within 15 minutes they got back to me, reset the mission and I was happily on my way to continuing to be blown up.

ccp support best support

Watâ„¢

KIller Wabbit
MEME Thoughts
#23 - 2012-08-22 20:49:06 UTC
2 Stuck petitions - more than 24 hours to get fixed.

The rest (many, many of them) at least a week, several more than a month.
BearJews
Order of Extrodinary Gentlemen
#24 - 2012-08-22 21:00:45 UTC
had my incursion nightmare get blown up because of some bug. Filed a petition, then finally within a month my nightmare came back. Took a bunch of bitching, but they were always responsive.
Rek Seven
University of Caille
Gallente Federation
#25 - 2012-08-22 21:06:24 UTC
Yeah, i have never had cause to complain about the petition process. I find that they speak to you like a person instead of just another number also.
Rek Seven
University of Caille
Gallente Federation
#26 - 2012-08-22 21:07:49 UTC
KIller Wabbit wrote:
2 Stuck petitions - more than 24 hours to get fixed.

The rest (many, many of them) at least a week, several more than a month.


"Help. I'm stuck in a wormhole and don't have probes" Sad
KIller Wabbit
MEME Thoughts
#27 - 2012-08-22 21:32:29 UTC
Rek Seven wrote:
KIller Wabbit wrote:
2 Stuck petitions - more than 24 hours to get fixed.

The rest (many, many of them) at least a week, several more than a month.


"Help. I'm stuck in a wormhole and don't have probes" Sad



Nope - all bugs. One was a stuck POS process, the other stuck critical material after the Unified fiasco was released.
Pasta OfDoom
Doomheim
#28 - 2012-08-22 21:43:43 UTC
I think the issue is that 99% of the petitions are answered quickly but people make much more noise when they're dissatisfied than when they're satisfied, so that's why we're always hearing people complain about bad petition service. I've made 2 petitions and both have been answered quickly (within 48 hours).
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