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Terrible support.
Author
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Nirnias Stirrum
UberWTFBBQ and Battle Technologies
#21 - 2012-08-02 07:53:46 UTC
72 hours? oh man i laughed when i read that.. You must be new here, welcome to Eve Online... moron.
Roime
Mea Culpa.
Shadow Cartel
#22 - 2012-08-02 08:09:43 UTC
I'm very satisfied with their response times. Sometimes issues aren't simple and might take many mails to solve, but the GMs are friendly and considering the overall complexity of EVE, got to give them some slack.

.
Richard Desturned
Royal Amarr Institute
Amarr Empire
#23 - 2012-08-02 08:40:44 UTC
please consult with Goonswarm, the experts on all horribly undocumented and obscure game mechanics

our rates are reasonable

npc alts have no opinions worth consideration
baltec1
Bat Country
Pandemic Horde
#24 - 2012-08-02 08:45:36 UTC
Alec Enderas wrote:
I opened a petition this week, it was answered on the 5th day, i got to admit it was nothing critical. But hey, why pay 20 bucks if you don't have to. Once they got to it - it was solved quickly and to my satisfaction. Holiday season ?
As for my stuck petitions were - they were all solved within 10 minutes


Stuck petitions take priority. The system as a whole unfortunatly is stuffed full of pointless petitions and whines which ends up slowing everything down.
Itchy McButtcrack
Doomheim
#25 - 2012-08-02 09:56:17 UTC
Pipa Porto wrote:
Itchy McButtcrack wrote:
Almost 72 hours with an open petition, about a game mechanic that is poorly documented, that requires coordinating multiple people to be active at 4am local time, risking tens of billions of ISK.

72 hours and no response.

Do GM's even bother to look at the queue?


GM Hormonia has a thread about Queue lengths.
https://forums.eveonline.com/default.aspx?g=posts&t=117446&find=unread

Yeah, most advanced Game mechanics are poorly documented. But dropping a station's pretty well documented, and since that's pretty clearly what you're doing, I'll help.

http://wiki.eveonline.com/en/wiki/Outpost#Deploying_an_Outpost

Get everyone in a POS in system, give yourself a little bit of time beyond the timer before DT so your freighter train has time to fill it up, drop and Anchor. Fill it. Hopefully you don't have any spies in your crew who might pull a few pieces of PI goo out before you can hit build. Click build. Hopefully DT's only a few minutes away at this point, so pucker your sphincter and hope nobody drops Titans or somesuch to try and gank it. When the Server goes down, Congrats, OP Success.


Thanks. I've read that page. It doesn't cover the specific situation that I'm encountering. Going into more detail in public would potentially give away the location of the outpost, so I can't really be more specific.
Itchy McButtcrack
Doomheim
#26 - 2012-08-02 09:57:19 UTC
Colonel Xaven wrote:
Itchy McButtcrack wrote:
Almost 72 hours with an open petition, about a game mechanic that is poorly documented, that requires coordinating multiple people to be active at 4am local time, risking tens of billions of ISK.

72 hours and no response.

Do GM's even bother to look at the queue?



your thread full of impatience, QQ and attention whoring can only be answered with shiptoasting.



Your helpful and informative response is appreciated.
Itchy McButtcrack
Doomheim
#27 - 2012-08-02 10:00:01 UTC
Richard Desturned wrote:
please consult with Goonswarm, the experts on all horribly undocumented and obscure game mechanics

our rates are reasonable


Awesome. I'm also interested in joining GoonWaffe. I'm willing to contract all of my belongings to you for transport to my new 0.0 home, and I have plenty of ISK to cover any application fees and/or security deposits. Where do I sign up?
Itchy McButtcrack
Doomheim
#28 - 2012-08-02 10:01:11 UTC
Nirnias Stirrum wrote:
72 hours? oh man i laughed when i read that.. You must be new here, welcome to Eve Online... moron.


Assumptions are wonderful things. Moron.
Doddy
Excidium.
#29 - 2012-08-02 10:01:32 UTC
Are you actually petitioning to ask how to do something?
Itchy McButtcrack
Doomheim
#30 - 2012-08-02 10:01:59 UTC
Shameless Avenger wrote:
POS got ganked when op was asleep? and want to petition it?


Nope, that one I could answer myself :)
Itchy McButtcrack
Doomheim
#31 - 2012-08-02 10:02:45 UTC
Doddy wrote:
Are you actually petitioning to ask how to do something?


I'm petitioning because what we're trying to do isn't working, and all of the documentation that we can find seems to indicate that it should.
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