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Terrible support.
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Doomheim 3
Itchy McButtcrack Doomheim Likes received: 3	#1 - 2012-08-02 05:45:48 UTC Almost 72 hours with an open petition, about a game mechanic that is poorly documented, that requires coordinating multiple people to be active at 4am local time, risking tens of billions of ISK. 72 hours and no response. Do GM's even bother to look at the queue?

Anukar 314
Arkturus McFadden Anukar Likes received: 314	#2 - 2012-08-02 05:47:46 UTC 6 To counter this. I recently had a splendid experience with support. Nice guys who are extremely busy!


Itchy McButtcrack Doomheim Likes received: 3	#3 - 2012-08-02 05:48:50 UTC Arkturus McFadden wrote: To counter this. I recently had a splendid experience with support. Nice guys who are extremely busy! I've had good support experiences in the past for sure. But lately it's not even worth it to file a petition it seems. And the bigger the issue, the less likely it seems you are to get a response.

Sebiestor Tribe Minmatar Republic 4
Kino Mangeiri Sebiestor Tribe Minmatar Republic Likes received: 4	#4 - 2012-08-02 05:49:21 UTC 1 I've encountered nothing but great support. Out of curiosity, what is the game mechanic in question?

Doomheim 68
Natasha Mendel Doomheim Likes received: 68	#5 - 2012-08-02 05:49:23 UTC 5 Well, if this was the character that you put up the petition with, I'd put off answering the petition as long as possible, based on the terrible name you've chosen.

Cannibal Kane

Viziam

Amarr Empire

Likes received: 4,872

#6 - 2012-08-02 05:50:06 UTC | Edited by: Cannibal Kane

Depends how important it is. Some petitions are more important than others.

Hell mine is still open from more than a month ago. I can't delete one of my API keys.

One day I might be able but it's still open so will see when I get answered. But with a name like Itchy McButtcrack how important can it be?

"Kane is the End Boss of Highsec." -Psychotic Monk

Itchy McButtcrack

Doomheim

Likes received: 3

#7 - 2012-08-02 05:51:04 UTC

Natasha Mendel wrote:

Well, if this was the character that you put up the petition with, I'd put off answering the petition as long as possible, based on the terrible name you've chosen.

That's cool. It's perfectly fine to take someone's money every month and ignore their legitimate support requests because you don't like their name. Seems reasonable to me.

And no, this isn't the character that opened the petition. It's this account though.

Always Another Corporate Venture 188
Crunchie Attuxors Always Another Corporate Venture Likes received: 188	#8 - 2012-08-02 05:52:43 UTC Yeah, CCP sucks in many respects, but I have nothing but good things to say about petition support. `Eve forums official anthem: http://www.youtube.com/watch?v=pudOFG5X6uA Real men tank hull. Fake women shield-tank Gallente.`

Itchy McButtcrack

Doomheim

Likes received: 3

#9 - 2012-08-02 05:53:10 UTC

Cannibal Kane wrote:

Confirming that you can determine the importance of a technical issue by the name of the person experiencing it.


Itchy McButtcrack Doomheim Likes received: 3	#10 - 2012-08-02 05:54:02 UTC Kino Mangeiri wrote: I've encountered nothing but great support. Out of curiosity, what is the game mechanic in question? If you're really curious, I'll respond once the issue is resolved.

Space Mutiny 1,972
Roll Sizzle Beef Space Mutiny Likes received: 1,972	#11 - 2012-08-02 05:54:40 UTC Itchy McButtcrack wrote: about a game mechanic that is poorly documented Well then let us have a go at it eh?

Pipa Porto

Likes received: 1,548

#12 - 2012-08-02 06:24:54 UTC

Itchy McButtcrack wrote:

Almost 72 hours with an open petition, about a game mechanic that is poorly documented, that requires coordinating multiple people to be active at 4am local time, risking tens of billions of ISK.

72 hours and no response.

Do GM's even bother to look at the queue?

GM Hormonia has a thread about Queue lengths.
https://forums.eveonline.com/default.aspx?g=posts&t=117446&find=unread

Yeah, most advanced Game mechanics are poorly documented. But dropping a station's pretty well documented, and since that's pretty clearly what you're doing, I'll help.

http://wiki.eveonline.com/en/wiki/Outpost#Deploying_an_Outpost

Get everyone in a POS in system, give yourself a little bit of time beyond the timer before DT so your freighter train has time to fill it up, drop and Anchor. Fill it. Hopefully you don't have any spies in your crew who might pull a few pieces of PI goo out before you can hit build. Click build. Hopefully DT's only a few minutes away at this point, so pucker your sphincter and hope nobody drops Titans or somesuch to try and gank it. When the Server goes down, Congrats, OP Success.

EvE: Everyone vs Everyone

-RubyPorto

Can Preachers of Kador 584
Shameless Avenger Can Preachers of Kador Likes received: 584	#13 - 2012-08-02 06:30:03 UTC Did you send the security deposit to the GM? "This is the Ninja. He will scan you down; he will salvage your wrecks and there shall be no aggro"


Shameless Avenger Can Preachers of Kador Likes received: 584	#14 - 2012-08-02 06:31:48 UTC 1 Also... I see Caldary Citizenship #9999999999999999 in your future. "This is the Ninja. He will scan you down; he will salvage your wrecks and there shall be no aggro"

Imperial Academy Amarr Empire 2,368
Sentamon Imperial Academy Amarr Empire Likes received: 2,368	#15 - 2012-08-02 06:37:07 UTC The two times I've sent the petition the response was professional and fast. Then again I didn't stumble into something without research and needed the GM to play the game for me. ~ Professional Forum Alt ~

3,578
Josef Djugashvilis Likes received: 3,578	#16 - 2012-08-02 06:59:15 UTC \| Edited by: Josef Djugashvilis I think I must be a 'special snowflake' as any petition I have ever opened, has been dealt with very quickly and to my satisfaction. This is not a signature.

Perkone Caldari State 8
Mia Trask Perkone Caldari State Likes received: 8	#17 - 2012-08-02 07:07:08 UTC In my last petition i ask for my hulk skill points back


Shameless Avenger Can Preachers of Kador Likes received: 584	#18 - 2012-08-02 07:10:25 UTC POS got ganked when op was asleep? and want to petition it? "This is the Ninja. He will scan you down; he will salvage your wrecks and there shall be no aggro"

Space Wolves ind. Solyaris Chtonium 79
Alec Enderas Space Wolves ind. Solyaris Chtonium Likes received: 79	#19 - 2012-08-02 07:20:13 UTC I opened a petition this week, it was answered on the 5th day, i got to admit it was nothing critical. But hey, why pay 20 bucks if you don't have to. Once they got to it - it was solved quickly and to my satisfaction. Holiday season ? As for my stuck petitions were - they were all solved within 10 minutes I am not old, just bitter.