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[ATI - HD7*** Series] System Freeze

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Kha Belenth
Native Freshfood
Minmatar Republic
#21 - 2012-07-05 17:31:09 UTC
Still waiting for CCP to get to this.
TKR11142
Deep Core Mining Inc.
Caldari State
#22 - 2012-07-06 09:42:42 UTC  |  Edited by: TKR11142
Similar problem here.. Straight

System completely freezes during combat, intermittently but often enough to annoy me.

I dont even get a BSOD.

No other time does my comp freeze lite this!

Specs: ATI HD 7970(no oc), I7 930 (no oc), 12 GB 1600 @ 1033.. Win 7 - 64 bit

The last 5 years i´ve been using AMD/ATI for gpu. But now actually i´m gettig tired of this.



As you se above everything is at default, no OC, tried diff. catalyst drivers 12.3 - 12.7 beta

Tried clean install of windows, same prob.

Having played the game alot, long time ago but still, but never with these crashes, and trust me when i say that no other crashes occur exept with eve.

Playig alot online, TF", BF3 and never these problems.. of course "normal" graphic intese games like Skyrim, X3 also without any complete freezes. Unless some of my many mods to skyrim does a CTD but thas different.

And pls dont Memtest me or prime, been there done that..

I just think that AMD cheaper prices affets their drivers, customer realtions and support... Becuase im not alone with this prob.. =/

Eversince theis so called Eyfinity, which i also tride and never worked well, there has been strange issues with new tech from AMD..

I wouldnt say this just becuse i have a small prob. it´s just that i´ve noticed a change during these years on different forums and it doesnt feel good!

Im trying not to complain but has anyone a workaround or du i need to swtich to a nvidia card? Sad


Pls be constructive in your answere, theres already enough fanboys wanting to protect their "investment"..

P.S. Missed that you run multiple clients.. Going to repost.. Sorry
Grimsha Chieve
Doomheim
#23 - 2012-07-06 12:52:06 UTC
TKR11142 wrote:

The last 5 years i´ve been using AMD/ATI for gpu. But now actually i´m gettig tired of this.

Im trying not to complain but has anyone a workaround or du i need to swtich to a nvidia card? Sad



Yeah i wont be buying AMI again.
I'm even considering just swapping out my card now for nvidia, I have had too many damn issues with ATI.

I doubt you will need to switch card, This is a pretty ******* huge problem, What ever is causing it isn't on your end, CCP has to fix this, as a lot more players than us are unable to play.

PS: Im using a HD7950
Robert Caldera
Caldera Trading and Investment
#24 - 2012-07-09 13:59:09 UTC  |  Edited by: Robert Caldera
had exactly the same problem with my new radeon 7970, after several discussions with my shop I gave it back and took a nVidia GTX 670 card, no problems anymore.
Originally I decided for AMD because of tripple head ability, which wasnt supported by nVidia before. In the mean time while I was busy fixing AMD issues, nVidia chips became available which can handle up to 4 displays, which was all I needed.

If comp is freezing, its a good sign your hardware is broken.
In any case Im not gonna buy AMD based hardware for the next 5 years again.
ra773
Dirty Diggers Inc
#25 - 2012-07-10 18:12:48 UTC
same prob here.

Mac Pro with Ati 5770 runs flawless in Bootcamp windows 7.
Now i changed to XFX 7950 Black Edition and get random complete System freezing. Only Hardreset works.
No Prob with other games just EVE.
Now i'm running my client on Ati5770 again and no freezings. So what's the problem with this Highend ATI Trash and EVE ?
Rodney Spears
Deep Core Mining Inc.
Caldari State
#26 - 2012-07-10 22:08:45 UTC
ra773 wrote:
same prob here.

Mac Pro with Ati 5770 runs flawless in Bootcamp windows 7.
Now i changed to XFX 7950 Black Edition and get random complete System freezing. Only Hardreset works.
No Prob with other games just EVE.
Now i'm running my client on Ati5770 again and no freezings. So what's the problem with this Highend ATI Trash and EVE ?


Exactly my problem, except I have a PC. I just upgraded from a 5770 to a 7770. These new AMD's aren't working. I know i hear people saying its a AMD problem, but I assure you it's a CCP problem. My new card works awesome with all my games, except Eve.
Andromeda Cesaille
Federal Navy Academy
Gallente Federation
#27 - 2012-07-11 16:45:55 UTC
Iv'e got the same issue, random freezing, especially when i open the map etc, single client and monitor though. Asus 7970 DCII. Iv'e filed a petition and bug report, everybody who encounters the freezing should do the same, AMD and CCP needs to do something about this, and fast.
As it is now it's unplayable, which isn't much fun considering i'm paying a monthly sub. PLEASE do something.
Robert Caldera
Caldera Trading and Investment
#28 - 2012-07-11 16:54:54 UTC  |  Edited by: Robert Caldera
its your fault buying ATI cards, noone else.


And why the f*ck do you post the same posting in 4 different threads *sshole? This isnt going to help with your problem.
Andromeda Cesaille
Federal Navy Academy
Gallente Federation
#29 - 2012-07-12 04:09:44 UTC
Robert Caldera wrote:
its your fault buying ATI cards, noone else.


And why the f*ck do you post the same posting in 4 different threads *sshole? This isnt going to help with your problem.


It's my fault for buying a high tier GPU from one of the TWO only real options? Nvidia and AMD, thats it, there are no other choices. Also AMD and Nvidia has always had about the same amount of **** happening, GPU drivers in general are horrible, it has always been like that, it's not the hardware. Secondly, the card is 100% stable and works fine in a multitude of other games, something in AMD:s drivers somehow conflicts with something in eve:s coding (and potentially a few other games, but if it's the same exact issue, it's hard to say, look up that huge shogun 2 thread about 7xxx series freezing or just 7xxx freezing in general).

This is most likely AMD:s "fault", yes, and by making CCP aware of all the people having issues, they will hopefully contact AMD themselves, since that brings ALOT more weight to it, than just a couple of people here and there having issues.

What's the problem with posting my experience of the issues in a few threads? They were all about very similar/same issues, 100% relevant. The fact that there are so many threads about this on the first few pages only, is something people should be made aware of, we need a sticky for this. CCP are aware of the freezing issues, but there's is not a single answer from them in any of these threads, that just doesn't seem right.

Bringing up the sub feels rather dirty, i can say, but after an ridicilous amount of hardresets (sure is healthy for the comp) i just get so frustrated, i can log in and change skills, that's about it. Want to do missions? *Freeze* - Flying around in a pod when you come back. Want to do some lowsec exploration? Oh yeah sorry the map doesn't work. Sad
Robert Caldera
Caldera Trading and Investment
#30 - 2012-07-12 11:07:15 UTC  |  Edited by: Robert Caldera
Andromeda Cesaille wrote:

It's my fault for buying a high tier GPU from one of the TWO only real options? Nvidia and AMD, thats it, there are no other choices. Also AMD and Nvidia has always had about the same amount of **** happening, GPU drivers in general are horrible, it has always been like that, it's not the hardware. Secondly, the card is 100% stable and works fine in a multitude of other games, something in AMD:s drivers somehow conflicts with something in eve:s coding (and potentially a few other games, but if it's the same exact issue, it's hard to say, look up that huge shogun 2 thread about 7xxx series freezing or just 7xxx freezing in general).

Yes, its your fault buying ATI. As for everyone else who does purchase broken things.
You know they tend to freeze over years and multiple series of products, thus if you still decide to use that kind of hardware, dont complain if it goes wrong again.

I did this mistake too, but accepted it was wrong, got rid of that piece of a sh*t ATI card and put an nVidia GTX 670 card into my PC, working fine since then. Get a driver crashes occassionally which is annoying but its still better than dead stopped PC which then doesnt even reacto to the reset button anymore and requires power off in order to restart it.

If hardware freezes/crashes the PC its always hardware/driver fault. That easy.
Software does not interact with the hardware directly for decades anymore its always the drivers and OS. No user software should be able to put hardware into a corrupt state like freeze, if the drivers/hardware allow this, its a flaw on their end.

Andromeda Cesaille wrote:

What's the problem with posting my experience of the issues in a few threads?

because C&P the same cr*ap in multiple threads is called "crossposting" and is considered as spam.
CCP Solomon
C C P
C C P Alliance
#31 - 2012-07-12 12:19:57 UTC
Hello,

We are trying to collect as much information as we can to determine if this is a driver issue. The most effective way of getting this information to us is to file a bug report using the in-game tool, this can be accessed by pressing F12.

The in-game bug reporting tool will collect the following information automatically and send it to us with your bug report:

  • DXDiag file
  • prefs.ini
  • screenshots
  • logs.txt containing last 1000 lines of in-memory logs from notice and higher.
  • methodcalls.txt containing all calls made to the server since the client started
  • processHealth.txt containing cpu, memory and network info in 5 second buckets
  • settings.yaml containing all your user, public and character settings


If you are unable to use the in-game tool, you can submit issues through the bugs website, but you will need to manually create a DxDiag file yourself and attach it to the web form. Please use the title field to describe the issue, include your graphics card if you believe it is related. You can also use the fields within the bug report tool to describe the reproduction steps that most reliably make your game crash.

There is an excellent page on bug reporting at the EVE Wiki. The more of these reports we can get, the easier it is to pattern match and the more effective our case for change will be.

As others in the thread have mentioned, you can try rolling back your drivers in the interim to see if the issue is no longer present.

Thanks for your continued patience.

CCP Solomon | Technical Producer | EVE Online @RoryAbbott
Saber Coombs
Deep Sea LTD.
#32 - 2012-07-12 12:36:34 UTC
Thanks for looking into this. Since the system completely freezes and a hard reboot is necessary, I'm assuming the in-game tool isn't gonig to be very useful.
CCP Solomon
C C P
C C P Alliance
#33 - 2012-07-12 12:40:37 UTC
Saber Coombs wrote:
Thanks for looking into this. Since the system completely freezes and a hard reboot is necessary, I'm assuming the in-game tool isn't gonig to be very useful.


The in-game tool is always preferable due to the automatic collection of lots of good information, but as I mentioned in my original reply, if you are unable to use the in-game tool, you can submit issues through the bugs website and attach your DxDiag separately.

Many Thanks.

CCP Solomon | Technical Producer | EVE Online @RoryAbbott
Warr Pigg
Gravy Train Industries 2
#34 - 2012-07-12 21:50:23 UTC
Robert Caldera wrote:
Andromeda Cesaille wrote:

It's my fault for buying a high tier GPU from one of the TWO only real options? Nvidia and AMD, thats it, there are no other choices. Also AMD and Nvidia has always had about the same amount of **** happening, GPU drivers in general are horrible, it has always been like that, it's not the hardware. Secondly, the card is 100% stable and works fine in a multitude of other games, something in AMD:s drivers somehow conflicts with something in eve:s coding (and potentially a few other games, but if it's the same exact issue, it's hard to say, look up that huge shogun 2 thread about 7xxx series freezing or just 7xxx freezing in general).

Yes, its your fault buying ATI. As for everyone else who does purchase broken things.
You know they tend to freeze over years and multiple series of products, thus if you still decide to use that kind of hardware, dont complain if it goes wrong again.

I did this mistake too, but accepted it was wrong, got rid of that piece of a sh*t ATI card and put an nVidia GTX 670 card into my PC, working fine since then. Get a driver crashes occassionally which is annoying but its still better than dead stopped PC which then doesnt even reacto to the reset button anymore and requires power off in order to restart it.

If hardware freezes/crashes the PC its always hardware/driver fault. That easy.
Software does not interact with the hardware directly for decades anymore its always the drivers and OS. No user software should be able to put hardware into a corrupt state like freeze, if the drivers/hardware allow this, its a flaw on their end.

Andromeda Cesaille wrote:

What's the problem with posting my experience of the issues in a few threads?

because C&P the same cr*ap in multiple threads is called "crossposting" and is considered as spam.


keep bumping our threads bro
Warr Pigg
Gravy Train Industries 2
#35 - 2012-07-12 22:28:59 UTC
CCP Solomon wrote:
Hello,

We are trying to collect as much information as we can to determine if this is a driver issue. The most effective way of getting this information to us is to file a bug report using the in-game tool, this can be accessed by pressing F12.

The in-game bug reporting tool will collect the following information automatically and send it to us with your bug report:

  • DXDiag file
  • prefs.ini
  • screenshots
  • logs.txt containing last 1000 lines of in-memory logs from notice and higher.
  • methodcalls.txt containing all calls made to the server since the client started
  • processHealth.txt containing cpu, memory and network info in 5 second buckets
  • settings.yaml containing all your user, public and character settings


If you are unable to use the in-game tool, you can submit issues through the bugs website, but you will need to manually create a DxDiag file yourself and attach it to the web form. Please use the title field to describe the issue, include your graphics card if you believe it is related. You can also use the fields within the bug report tool to describe the reproduction steps that most reliably make your game crash.

There is an excellent page on bug reporting at the EVE Wiki. The more of these reports we can get, the easier it is to pattern match and the more effective our case for change will be.

As others in the thread have mentioned, you can try rolling back your drivers in the interim to see if the issue is no longer present.

Thanks for your continued patience.



hd7870 here

i'm using the latest display driver under revision 12.6, but have the same effect in 12.4 and 12.5, so rollbacks don't seem to helping. the behavior starting happening when i upgraded from an hd48xx to the 7870 so this series of gpu is involved.

tried both a fresh Windows 7 install and a fresh EVE client, same issue. no other game causes this.

doesn't seem to be a pattern for when or how the entire system hard locks, but i've noticed it more and more when i'm switching between multiple clients on dual monitors.

due to the hard lock, there's not much logging being done, and virtually nothing in the event viewer besides a critical kernal-power error (pressing the reset button).

regardless, i encourage everyone having this problem to submit the info CCP Soloman requested as it may help them find out what we all have in common that could be causing the freezes.
ISquishWorms
#36 - 2012-07-13 00:22:38 UTC  |  Edited by: ISquishWorms
My client freezes from time to time as well.

It will lock up the PC at random intervals for a period of roughly 30 seconds. I have an NVidia graphics card though.

I don't know if this will help in the search for the problem, but I just had the client lock up on me and when it sprang back into life this is what it had done to the station. Notice my ship manged to render fine on this occasion although I would not say that this is always the case.

I have given up sending in bug reports as all I ever get in return is 'We can not reproduce' emails.

If I fly around with the Solar Map open the client does not lock up.

I have all my graphic settings set to low.

ISquishWorms.

‘No, this isn't it at all. Make it more... psssshhhh’.
OrDeR
Muppet Salt mines
#37 - 2012-07-15 11:37:50 UTC
I have used Nvidia for years and decided to try ATI few months ago with the dual 7970's and it was a big ******* mistake in regards to eve pew. No multi boxing until this is resolved or I rage and buy new cards. Filed 3 bug reports and numerous petitions and it's been over 2 months. One word WIN
Tau Leece
The Scope
Gallente Federation
#38 - 2012-07-16 15:48:47 UTC
Just upgraded from a HD 5870 to a HD 7870 due to the 5870 losing the will to live,,,

Gutted... You pay out vast amount of money and you get rewarded with this game freezing on ya....Shocked

Mine tends to crash whilst multi boxing only, although that doesnt mean it wont crash with just one loaded, just havent expierenced that yet...

Tried settings to lower standards although that goes against the grain....
Tried repairing, using Eve tool
Tried rolling back the drivers

Loading the map seems to be a big no no... Crashed a few times doing that!
At least its good to know, its not just me.....

HD 7870 presently using 12.6 drivers
Windows 7 - 64 bit
I7 930
6Gb Memory
On board Sound
Th3 Ladyship
Clogwork Orange
Rote Works
#39 - 2012-07-17 08:18:41 UTC
Im on an ATI 5700 and I am having the same issues. REALLY ANNOYING as mine tends to happen when I either JUMP or when I warp. ITS A GOOD JOB THEY ARENT IMPORTANT TIMES. Lol :P

.
Grimsha Chieve
Doomheim
#40 - 2012-07-17 12:04:26 UTC
Th3 Ladyship wrote:
Im on an ATI 5700 and I am having the same issues. REALLY ANNOYING as mine tends to happen when I either JUMP or when I warp. ITS A GOOD JOB THEY ARENT IMPORTANT TIMES. Lol :P


Entire system lockup?

When did yours start?

If the 5xxx series cards are stuffed the same as the 7xxx cards, Im going to have to give someone a beating.