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Devalued ISHUKONE Shirt? CCP Marketing Malpractice? [UPDATE] First post
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Rikula

Doomheim

Likes received: 27

#561 - 2012-07-10 14:49:47 UTC

Thanks for the reply. Couple of questions

CCP Navigator wrote:

1, We will issue the following people a 'Mens Field Marshall Coat':

...

2, We are updating the item description for this jacket and this will be deployed in the next day or two.

Is this to be a 'Men's Field Marshall Coat' that is distinguished from the one currently available? I'm guessing the answer is yes, since you are saying that the item description will be changed. Will it be one of the green or silver version? Or just the current one with new description?

CCP Navigator wrote:

There are some edge cases involved with this of players who may have their shirt stored in secure containers or containers in space. These players will need to submit a petition to verify ownership.

I am one that has the shirts in a container. I also had some sold to me from existing buy orders once the 100 Aurum version went live. Should I move the shirts from the container it is in, in anticipation of this redemption?

Or will I risk having it mixed up/confused with the ones I purchased post-patch, and thus be denied a redeemable version? I still have them all, so it is easy to tell (based on transactions post-patch) how many I had prior to patch.

Thanks!

Brewlar Kuvakei

Adeptio Gloriae

Likes received: 338

#562 - 2012-07-10 14:56:50 UTC

Space barbie drama. ''I got a coat an now everyone ahs my coat cry, cry cry cry.'' The same people moaning about these coats are the same people who want to have other items all to themselves. Other items such as T2BPO that let them stomp all over noobs with zero effort from their part, At least this crappy coat does not give them huge advantages. CCP should seed t2BPO's on the market for 50 cents too and make them cry some more :)

The Antiquarian

Imperial Academy

Amarr Empire

Likes received: 1,890

#563 - 2012-07-10 14:58:59 UTC | Edited by: The Antiquarian

CCP Navigator wrote:

Ok, so here is the much delayed update. I am sorry that this has taken so long but we needed to run through a seriously complicated process to track down each unique shirt issued before June 25.

So here are the steps that will happen over the next few days to finalize this issue:

1, We will issue the following people a 'Mens Field Marshall Coat':

* Those players who took the PLEX offer in October and kept their shirt based on its exclusivity.
* Players who bought the shirt from an original owner on the basis that it would be an exclusive item. Again, if the owner sold it on then the person who ultimately ended up with the shirt based on owning an exclusive item.

if you received the shirt and sold it or traded for a profit you will not receive this new item.

2, We are updating the item description for this jacket and this will be deployed in the next day or two. Once that deployment takes place we will redeem the item to all relevant account holders. Once this happens i will update the thread letting you know that the item is ready to be redeemed.

There are some edge cases involved with this of players who may have their shirt stored in secure containers or containers in space. These players will need to submit a petition to verify ownership.

It is difficult to give the perfect resolution in cases of this nature and we feel that this resolution benefits the greater number.

Thank you for your patience during this time.

Thank you for your response, but I believe this brings more questions than answers. You specified that we will be receiving "Mens Field Marshall Coat." That already exist in the NeX Store with an equivalent price tag of 400M or so. Ishukone Shirt's market value prior to the devaluation was 2B. Arn't we still shorthanded? Arn't we still being deprived of approximately 1.4-5B in value? You claimed before that a solution is in place that would provide a fair compensation for the affected parties. If what we are receiving, are the same Mens Field Marshall Coat that is purchasable for 400M, then I am not sure if there's fairness in this. I owned 3 Ishukone shirts prior to this. Does this mean I will be receiving this three newly updated unique version of Men's Field Marshall Coat?

Or as Rikula asked, are the "Mens Field Marshall Coat" going to be a different version of the pre-existing ones? The current one is yellow. Are we going to be receiving something that is unique? You did mention that "description" will change, so can we hope that we will be receiving a unique Shirt that is completely different from the preexisting one?

Also, is there a safe control in place so that this does not happen again?

Hope to hear from you soon!

Rikula

Doomheim

Likes received: 27

#564 - 2012-07-10 15:09:24 UTC

CCP Navigator wrote:

* Players who bought the shirt from an original owner on the basis that it would be an exclusive item. Again, if the owner sold it on then the person who ultimately ended up with the shirt based on owning an exclusive item.

Actually, I would like to add another question, because you have curious wording for this part. I put up buy orders before the patch, on the basis that I would be purchasing the exclusive item. Due to circumstances (time it took to patch, not being able to get to computer immediately), I did not notice the 100 Aurum Ishukone shirt until after my buy orders had been filled. It may have even been before I logged on, but I do not remember.

Given the wording you have chosen, does this mean people like myself who had pre-existing buy orders that were filled rapidly post-patch, on the basis that the shirt was exclusive, qualify on account of those purchases too?

Or just those that had transactions finalised prior to the patch?


Rikula Doomheim Likes received: 27	#565 - 2012-07-10 15:10:55 UTC 1 The Antiquarian wrote: You specified that we will be receiving "Mens Field Marshall Coat." That already exist in the NeX Store with an equivalent price tag of 800M or so. I can't log in at the moment, but iirc the marshall coat is actually selling for around 550mil, with buy orders around 370mil.

Pipa Porto

Likes received: 1,548

#566 - 2012-07-10 15:24:09 UTC

Brewlar Kuvakei wrote:

Not everything is about your irrational hatred of Pie, Brewlar.

EvE: Everyone vs Everyone

-RubyPorto

Tippia

Sunshine and Lollipops

Likes received: 27,526

#567 - 2012-07-10 15:34:58 UTC

The Antiquarian wrote:

You've now not only received a shirt for free, but also a free coat. You have an interesting definition of “shorthanded“ (you probably mean short-changed, but nvm.)

Quote:

You claimed before that a solution is in place that would provide a fair compensation for the affected parties.

No. They claimed that they were “formulat[ing] a plant that's as fair to as many as possible”. No compensation was mentioned and if one was to come, nothing was said about it being fair to you. They were looking for something that was as fair as possible to as many as possible — giving you stuff for free isn't fair to the people who had to pay for the same stuff. Instead, you've been given more free stuff that hopefully will cover some of your non-realised profit while at the same time not further devaluing stuff that's already in the game.


The Antiquarian Imperial Academy Amarr Empire Likes received: 1,890	#568 - 2012-07-10 15:45:28 UTC \| Edited by: ISD Tyrozan -snip- Are the Field Marshalls' Coat that you mentioned, same as the pre-existing ones? What do you mean when you say "description will be changed?" So we are getting new unique coats? Post edited. ISD Tyrozan

Mr Epeen

It's All About Me

Likes received: 11,530

#569 - 2012-07-10 15:49:02 UTC

First, thank you for the response CCP.

Though the Antiquarian is right in that it does raise more questions. Mostly due to a lack of detail in the post and the ambiguity of the wording. But as this has already been touched on I would like to add a question of my own.

Will the Jacket that was purchasable in the NeX store remain off the market or return as an AUR item?

I ask this because right now it is an exclusive item as well and may be of some interest to those who are willing to take the risk of speculating on it. If it is returned to the Noble Exchange it just becomes another piece of clothing.

Mr Epeen Cool

Tippia

Sunshine and Lollipops

Likes received: 27,526

#570 - 2012-07-10 16:00:23 UTC | Edited by: Tippia

Mr Epeen wrote:

Will the Jacket that was purchasable in the NeX store remain off the market or return as an AUR item?

I ask this because right now it is an exclusive item as well and may be of some interest to those who are willing to take the risk of speculating on it. If it is returned to the Noble Exchange it just becomes another piece of clothing.

Come to think of it, that would actually an interesting way of doing it…

Let the shirt out on the market again at whatever price it was, and replace it with a (relabelled) coat from one of the ones that haven't been seeded yet, and make that as “special issue” as the shirt was.

It's not like there's a dearth of unreleased items for them to choose from.

Celeste Taylor

Ruby Dynasty

Likes received: 275

#571 - 2012-07-10 22:23:35 UTC

Mashie Saldana wrote:

What about the Red/Gold female Executor coat that you also messed around with?

The prices of the R/G has been rising and is currently about 100m buy 200m sell. It will probably balance out a little under what it was before the update and slowly climb after that if no more are introduced. I don't think it is a big deal and wrote off my loses.

iskflakes

Likes received: 954

#572 - 2012-07-10 22:52:38 UTC | Edited by: iskflakes

I am pleased to see a new response to this issue, however the following points still need to be addressed:

1) What about the Women's red/gold coat?

2) Will the ishukone shirt be placed back on the NEX store, or will it remain rare from now on? (please announce this in advance so nobody gets burned when you release the patch).

3) Will the women's red/gold coat be placed back on the NEX store?

4) Is the new Men's coat going to be a unique item, or will it also be available on the NEX store? Is it the same coat that is already available?

5) If the isukone shirt is to remain rare, can we see some statistics on how many of these shirts exist, and how many were purchased in the few days after it's release? You probably came up with these statistics already during your investigations.

6) There is a group of players who will not be compensated by this change: Those who had buy orders up the day before the isukone release. Those players, such as myself, woke up to find our wallets a few billion lighter, and our hangars filled with worthless shirts. As these players did not own the shirt during downtime when the change was released, they will not be compensated by the scheme you have announced, yet they still lost billions due to your mistake. I believe the best course of action to help these players is to allow the ishukone shirt to remain rare. This way it will recover some of its original value, and traders such as myself will eventually be able to recover some of our losses.

Please announce all these changes in advance several days before the patch, to allow us to look for mistakes you may have made. If a list of new NEX items had been made available on SiSi or in a dev blog, we would have spotted the ishukone shirt and alerted you before any damage was done. Damage was cuased because the changes were not announced, please do not repeat this mistake.

Celeste Taylor

Ruby Dynasty

Likes received: 275

#573 - 2012-07-10 23:18:42 UTC

iskflakes wrote:

6) There is a group of players who will not be compensated by this change: Those who had buy orders up the day before the isukone release. Those players, such as myself, woke up to find our wallets a few billion lighter, and our hangars filled with worthless shirts. As these players did not own the shirt during downtime when the change was released, they will not be compensated by the scheme you have announced, yet they still lost billions due to your mistake. I believe the best course of action to help these players is to allow the ishukone shirt to remain rare. This way it will recover some of its original value, and traders such as myself will eventually be able to recover some of our losses.

Either that or you did well if those orders were filled with the classic shirt. I tried to dump as much of my inventory that I could when I saw that the items were on the NEX shop and filled other peoples buy orders. Buying stuff to fill the orders was not an option since I never have owned any AUR, and I was more concerned about being stuck holding a bunch of devalued merchandise (minimize losses) rather than making a profit. Was a bit slow on the trigger though, but wouldn't be surprised if the people who dumped their merchandise to the buy orders first had the classic shirt. I think the Mysterio Boots, Greave Knee Boots and maybe the original Excursion Pants were briefly repriced at 100AUR, and I managed to fill a number of other people buy orders with my stock.

The Antiquarian

Imperial Academy

Amarr Empire

Likes received: 1,890

#574 - 2012-07-11 04:56:13 UTC

We are sorry for having to ask you several dozens more of questions, but CCP Navigator, what kind of control system do you have in place, to prevent this kind of mistake from reoccurring?

Also what is the future course of the EVE Online's future marketing promotion? Are you going to be reusing any other historical items? Or do we have to live in a constant fear that after having to partake in the promotion to obtain those items, those items will be devalued by future circulation?


iskflakes Likes received: 954	#575 - 2012-07-11 14:34:39 UTC 1 Still lots to be answered -


The Antiquarian Imperial Academy Amarr Empire Likes received: 1,890	#576 - 2012-07-11 16:31:52 UTC iskflakes wrote: Still lots to be answered I think if we don't hear any response in a day or so, then most likely, we have to wait for another week and half. Thank you very much for your response yesterday CCP Navigator though!