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EVE is unplayable due to constant crashes, while my subscription is being wasted.

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Physical Graffiti
Sebiestor Tribe
Minmatar Republic
#21 - 2012-07-04 17:02:29 UTC
i've been experiencing this issue ever since I started playing again. I've almost lost ships because of this issue, and the day I do lose ships because of this issue i'm quitting until it's fixed.Ugh
digitalwanderer
DW inc
#22 - 2012-07-04 20:07:06 UTC  |  Edited by: digitalwanderer
Downloaded a new client today, wich while i'm at it, is already a 4.8GB download and so out of date relative to the current TQ client, that there's nearly 3GB of updates to do on it, so it's closer to an 8GB download in practical terms.



Anyhow having said that, the game still locks up in eyefinity when i was in my quarters nearly instantly after i start the game, so back to a single screen i go and it works fine in quad crossfire, and i no longer have the driver stopped responding and has recovered error, when i quit the game and return to the windows desktop anymore, so there's at least that to be happy about.



I'll play the game later tonight and see if i can play for more than 2 hours without a lockup(crosses fingers) and keep the log running to see if errors show up.....
digitalwanderer
DW inc
#23 - 2012-07-05 05:22:51 UTC  |  Edited by: digitalwanderer
Game is still unstable in Quad crossfire using a single screen, and i dropped down to triple crossfire and i managed to play the usual 2 hours before it completely freezes the system, so now i'm trying it with just 2 cards enabled and it hasn't crashed yet.


Since i have more than enough memory and i only run a single client anyhow, i also disabled LOD and the resource cache management check box options.....If the game is stable, then i'll try triple crossfire once again.



The one thing that is still there and has been since inferno was released, is the display driver stopped responding and has recovered message when i quit the game and see that on the windows desktop, and it's been happening with every driver AMD released in the last couple of months.....So i spoke too early in my previous post.


Eyefinity used to work with the crucible expansion, but it just won't with inferno....
Jieirn Devau
Aperture Reach
Immediate Destruction
#24 - 2012-07-05 06:45:41 UTC
I've lost two ships to the issue so far. Client only freezes visually, seems everything else is working, including neocom buttons (almost undocked myself in unfriendly nullsec but, by frantically hitting where the abort button should be i think i lived.) While losing my ships I was able to still hear everything. This is a very cruel bug.

bug report # 140368 just in case it helps to see the issue.

I do have to take issue with the entire log server idea. The thought that we as customers should have to find and run a separate program each and every time we play and that without doing so, should anything happen, we would not be reimbursed or helped, is preposterous and quite frankly, bad programming. A program should be made to be properly verbose or have a client side session log that is removed after a day or two. Considering all the resources that the client already consumes, one that makes it easier on us as players to show evidence that something went wrong is a worthwhile courtesy.
Raath Nambode
Sebiestor Tribe
Minmatar Republic
#25 - 2012-07-05 09:45:00 UTC
Out of interest what hardware do people have that are experiencing this issue?

I have 2 machines that I play eve on. My works laptop and my home computer.
At home I have an intel i5 CPU and Nvidia graphics card and can play without the crashes but I do get crippling FPS after about an hours play.

This laptop however has an AMD tri core CPU and ATI Radeon graphics card. It's well above min spec to play eve and can handle the strain but since yesterdays update it is crashing as most people in this thread are describing.

Am wondering if something was added to the last update that is incompatible with ATI cards.

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Grimsha Chieve
Doomheim
#26 - 2012-07-05 10:22:20 UTC
I have seen at least 4 threads similar to this, So quite a few ATI users.
Tiamana
Moratorium Inc.
#27 - 2012-07-05 13:29:36 UTC
I'm using Geforce 670 and after disabling de FXAA in nvidia panel and AA in-game, I had no crashes in my 2 hour play.
Only one client open at the moment and still holding.
Physical Graffiti
Sebiestor Tribe
Minmatar Republic
#28 - 2012-07-05 13:33:17 UTC
i'm running on ATI FYI.

Devs - Fix this issue! it's a game-breaking issue that needs your attention now.
Tomiko Kawase
Perkone
#29 - 2012-07-05 18:52:32 UTC  |  Edited by: Tomiko Kawase
I've had an incredibly hard time staying connected to EVE in fleets after the 1.16 update. I crash consistently while jumping through gates and after the 1.17 update I crash on cynos and in fleet combat. It's not practical for me to babysit the logserver while I'm trying to log back into a fleet engagement.

Prior to 1.16 I've not had a single problem with EVE and crashing.

Windows 7 64bit
CPU: Q9650 @ 3.00 GHZ
GFX: GTX 570 Superclocked
RAM: 8GB

EVE is also currently running off a SSD. I also have never and do not currently use any form of AA.

edit: Also, performance in large engagements has gone down significantly. I have frequent pauses now where the game softlocks for 5-10 seconds before resuming. This was especially terrible during the Battle of C3N yesterday.

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Travis117
Valkyrie Consortium
No Visual.
#30 - 2012-07-05 19:21:35 UTC
Randomly on gates ive been crashing.
CCP Snorlax
C C P
C C P Alliance
#31 - 2012-07-05 21:44:55 UTC
Tomiko Kawase wrote:
I've had an incredibly hard time staying connected to EVE in fleets after the 1.16 update. I crash consistently while jumping through gates and after the 1.17 update I crash on cynos and in fleet combat. It's not practical for me to babysit the logserver while I'm trying to log back into a fleet engagement.

Prior to 1.16 I've not had a single problem with EVE and crashing.

Windows 7 64bit
CPU: Q9650 @ 3.00 GHZ
GFX: GTX 570 Superclocked
RAM: 8GB

EVE is also currently running off a SSD. I also have never and do not currently use any form of AA.

edit: Also, performance in large engagements has gone down significantly. I have frequent pauses now where the game softlocks for 5-10 seconds before resuming. This was especially terrible during the Battle of C3N yesterday.

We are actively researching these crash-on-jump issues - unfortunately they are hard to reproduce even though for some players they seem to be frequent.

I do appreciate that you just want to enjoy the game and not worry about logs, but the more information you can give us our chances of fixing these improves, so please, bear with us, run with log server and file bug reports if the game crashes or you experience severe slowdown.

I will also be looking into ways of getting logs to us more easily - I want to make that as painless to you as possible. Again, the more information we can gather on issues, the better our chances are of fixing them.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Grimsha Chieve
Doomheim
#32 - 2012-07-06 02:05:10 UTC
CCP Snorlax wrote:

I will also be looking into ways of getting logs to us more easily - I want to make that as painless to you as possible. Again, the more information we can gather on issues, the better our chances are of fixing them.


Honestly man, I want to help with logs and such, But the types of crashes i get, There is no point, When i crash my entire system freezes, So if i was recording logs, They would either not be saved, or not contain data on the crash due to the entire system freezing.

Never the less, Ill give it a shot later.
Jarnis McPieksu
Aliastra
Gallente Federation
#33 - 2012-07-06 07:48:34 UTC
Grimsha Chieve wrote:
CCP Snorlax wrote:

I will also be looking into ways of getting logs to us more easily - I want to make that as painless to you as possible. Again, the more information we can gather on issues, the better our chances are of fixing them.


Honestly man, I want to help with logs and such, But the types of crashes i get, There is no point, When i crash my entire system freezes, So if i was recording logs, They would either not be saved, or not contain data on the crash due to the entire system freezing.

Never the less, Ill give it a shot later.


You are aware that any crash that outright locks the system hard (not just the application crashing) is almost certainly caused by hardware issues, right? Application alone cannot lock a system on modern Windows operating systems. In theory a bug triggered in hardware drivers may, but in my experience any case where you get hard locks is almost always caused by hardware problem, not a software problem.
TKR11142
Deep Core Mining Inc.
Caldari State
#34 - 2012-07-06 11:21:32 UTC
CCP Snorlax wrote:
We are investigating one crash that happens when FXAA is turned on. We're working with Nvidia to determine the cause and see if we can come up with a fix, either in EVE or the Nvidia driver. For now, I'd recommend turning off FXAA in the Nvidia control panel.


I hope you have the same cooperation with AMD? UghBlink

But i´m afraid AMD doesn´t care asmuch about their drivers and support.. It just feels that way after having used AMD/ATI GPU:s during the last 5 years.. why am i saying this, well look at forums, issues nvidia vs. amd..

...but pls prove me wrong!


I still love you though AMD...
TKR11142
Deep Core Mining Inc.
Caldari State
#35 - 2012-07-06 11:24:53 UTC
Raath Nambode wrote:
Out of interest what hardware do people have that are experiencing this issue?

I have 2 machines that I play eve on. My works laptop and my home computer.
At home I have an intel i5 CPU and Nvidia graphics card and can play without the crashes but I do get crippling FPS after about an hours play.

This laptop however has an AMD tri core CPU and ATI Radeon graphics card. It's well above min spec to play eve and can handle the strain but since yesterdays update it is crashing as most people in this thread are describing.

Am wondering if something was added to the last update that is incompatible with ATI cards.



Yepp, this is why i wrote:


https://forums.eveonline.com/default.aspx?g=posts&t=129753&find=unread

perhaps this isnt entirely my FAULT then.. ;)
Grimsha Chieve
Doomheim
#36 - 2012-07-06 12:46:57 UTC
Jarnis McPieksu wrote:

You are aware that any crash that outright locks the system hard (not just the application crashing) is almost certainly caused by hardware issues, right? Application alone cannot lock a system on modern Windows operating systems. In theory a bug triggered in hardware drivers may, but in my experience any case where you get hard locks is almost always caused by hardware problem, not a software problem.


Im not the only one getting these exact same crashes, A few people with the same model Graphics cards are getting it too.

I ran stress tests and everything, No issues.

It has to be eve, my card is barely a month old.
Callic Veratar
#37 - 2012-07-06 13:52:46 UTC
Grimsha Chieve wrote:
Jarnis McPieksu wrote:

You are aware that any crash that outright locks the system hard (not just the application crashing) is almost certainly caused by hardware issues, right? Application alone cannot lock a system on modern Windows operating systems. In theory a bug triggered in hardware drivers may, but in my experience any case where you get hard locks is almost always caused by hardware problem, not a software problem.


Im not the only one getting these exact same crashes, A few people with the same model Graphics cards are getting it too.

I ran stress tests and everything, No issues.

It has to be eve, my card is barely a month old.


People are saying eve crashes, which usually means a CTD. What you've described above sounds like a system hard lock, meaning the only way to fix it is to hit the reset or power button.

If that's the case, especially if your entire system is brand new:
- Download new audio drivers (assuming you're running Realtek)
- Download new video drivers (not the beta version)
- Reseat and confirm your RAM is configured correctly
- Reseat your video card
- Monitor the system temperature

If you only play eve, try other games. I had major issues with a new system playing Bioshock, if you can play it for 3 hours straight, and you've tried all the above, then it's eve.

If your system is still running after eve crashes, then it's not a hard lock and you shouldn't use the phrase "entire system freezes."
Grimsha Chieve
Doomheim
#38 - 2012-07-06 15:43:41 UTC
Callic Veratar wrote:

If that's the case, especially if your entire system is brand new:
- Download new audio drivers (assuming you're running Realtek)
- Download new video drivers (not the beta version)
- Reseat and confirm your RAM is configured correctly
- Reseat your video card
- Monitor the system temperature

If you only play eve, try other games. I had major issues with a new system playing Bioshock, if you can play it for 3 hours straight, and you've tried all the above, then it's eve.

If your system is still running after eve crashes, then it's not a hard lock and you shouldn't use the phrase "entire system freezes."


I have Downloaded all new drivers, Reseated both ram and graphics card already, Ran mem test, Used Furmark to push graphics card to about 60c, Temps are fine in eve, I played metro 2033 for hours and hours yesterday, No issues.

And it is an entire system lock, I cant even alt tab, I have to restart. Its certainly eve.

Thanks for the advice though,
agram tabris
Aliastra
Gallente Federation
#39 - 2012-07-06 17:32:46 UTC
same here.
since few days i've experiencing random client feezes/crashes when jumping through gates - sometimes even when arriving on a gate (coming out of warp)..

sys specs:
p55 gigabyte board / i5 750 cpu
8gb ram
gigabyte geforce 560ti graphics card
win7 x64

never had any issues before...

currently im using nvidia drivers version 301.42, eve client in window mode..

i JUST turned fxaa OFF - will report if the issue is solved laters...

if not i'll consider running the logserver..
Lili Lu
#40 - 2012-07-06 22:56:00 UTC  |  Edited by: Lili Lu
Since the expansion I have been having client lock up problems. The client will go black, and say eve not responding. Will last for about 30seconds to a minute. Then will clear whatever it is out and display again.

I have run a virus scan. Reset modem and router multiple times. Run disc defragmenter.

For the game, I have had anti-aliasing disabled since before the patch. Also, I've cleared cache. All graphics are on low. Effects all off.

No change and seems to be getting worse all the time. I suppose since it does not outright crash you are getting none of the automatic reports.

If this continues it will become unplayable. I have an older system. Nvidia Geforce 8800 GTS graphics card. But it didn't have problems til the latest expansion.

edit- and during the freeze the mouse doesn't respond and no other programs respond. It only happens when I have eve running. Something is not right with the game since the last expansion patch.

edit 2 - seems to happen most often when i show info on a character or when I'm entering warp, but not exclusively. for instance happened just now when i went to change chat channel What?
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