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A reply from a GM or DEV about todays unexpected early DT

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Author
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TriadSte
The Scope
Gallente Federation
#1 - 2011-10-08 11:27:04 UTC
Would be very nice to have. Especially after Hilmars blog about getting it right from here on in.

I think we deserve a damn answer?
Vachir Khan
Rugged Ruff and Ready
#2 - 2011-10-08 11:29:44 UTC
Stop whining.
Captain Sunnymuffins
Jita Customs and Excise
#3 - 2011-10-08 11:31:17 UTC
Really I don't think this is something to get worked up about.
TriadSte
The Scope
Gallente Federation
#4 - 2011-10-08 11:31:26 UTC  |  Edited by: TriadSte
We deserve an answer!
Nebula Terron
Wolf's in Sheep's Clothing
#5 - 2011-10-08 11:37:50 UTC
The server worked fine for the rest of us it only excluded YOU cause the community decided EVE would be a better place if you couldn't log in.

Eve Online Forums: You will never find a more wretched hive of scum and villainy. We must be cautious.

Galadriel Vasquez
Project Omega Industries
Fraternity.
#6 - 2011-10-08 11:38:50 UTC
No we don't - the server farted 5 minutes early. EVEGate then fell over too briefly. I expect all will be well very soon. However, If theres a serious issue and we arent up in an hour from now then yes maybe an info announcement is due.
I think you are a bit excitable though and then to abuse other people shows you need a valium.

I have tin foil hat trained to 5.
TriadSte
The Scope
Gallente Federation
#7 - 2011-10-08 11:43:18 UTC
Disagree totally, simply because Hilmar pretty much promised excellence from here on in. Then this happens?

No communication from CCP at all...

When I read something promising that the crap has stopped from a CEO I expect him to not lie to me, as that letter is personal to each and every player.

For the server to fart 5 minutes early and get no explanation is 100% wrong in my book. A GM or DEV should have had an announcement up on the boards as soon as those boards were viewable.

We were promised great communication and what we get is seriously poor communication.
oematoema
The Muppet Show
#8 - 2011-10-08 11:44:18 UTC
[signature]

Statement on behalf of CCP from Arnar Hrafn Gylfason, Senior Producer for EVE Online. Good communication and trust between CCP and the EVE community has always been a fundamental priority for CCP and will continue to be so.
Nebula Terron
Wolf's in Sheep's Clothing
#9 - 2011-10-08 11:48:03 UTC
TriadSte wrote:
Disagree totally, simply because Hilmar pretty much promised excellence from here on in. Then this happens?

No communication from CCP at all...

When I read something promising that the crap has stopped from a CEO I expect him to not lie to me, as that letter is personal to each and every player.

For the server to fart 5 minutes early and get no explanation is 100% wrong in my book. A GM or DEV should have had an announcement up on the boards as soon as those boards were viewable.

We were promised great communication and what we get is seriously poor communication.



I rather have them work on the server to fix it and get it running again, then come here and write a post about what they think is the reason why it is still offline.

Eve Online Forums: You will never find a more wretched hive of scum and villainy. We must be cautious.

Alex Sinai
Doomheim
#10 - 2011-10-08 11:51:54 UTC
Nebula Terron wrote:
I rather have them work on the server to fix it and get it running again, then come here and write a post about what they think is the reason why it is still offline.


I rather have them come here and explain what happened which would be good for community. These who keep the server online and these who write programs aren't the same people. So don't bullshit us. Thanks.

Don't let them fly safe!
Lirael Dyrim
Garoun Investment Bank
Gallente Federation
#11 - 2011-10-08 11:53:47 UTC
Just use your eyes, if you can't log in, you can't log in. Go have a **** and a cup of tea or something.
Hroya
#12 - 2011-10-08 11:56:31 UTC
Alex Sinai wrote:
Nebula Terron wrote:
I rather have them work on the server to fix it and get it running again, then come here and write a post about what they think is the reason why it is still offline.


I rather have them come here and explain what happened which would be good for community. These who keep the server online and these who write programs aren't the same people. So don't bullshit us. Thanks.



Optional GM reply:

"We're looking into it."

Your car doesnt start and right off the bat you know exactly why it didnt.

You may assume or expect them to hand you any relevant info once it is known. Apart from that, stop yapping demands and play your "i have rights" card elsewhere.




You go your corridor but.
Ammzi
Dreddit
Test Alliance Please Ignore
#13 - 2011-10-08 11:57:11 UTC
Starting up!
Nikkov
Doomheim
#14 - 2011-10-08 11:58:15 UTC
bitchin' about 5 minutes...
Meanwhile banks are changing you 11% interest on that eve subscription you just paid with your credit card. Said bank got a **** load of people homeless and got paid billions of bucks of YOUR tax money... i don't see you bitchin' about that...




oh while we are at it...

can I haz ur stuff?
Solstice Project
Sebiestor Tribe
Minmatar Republic
#15 - 2011-10-08 11:58:23 UTC
TriadSte wrote:
We deserve an answer!


Nope.
You don't deserve anything, except maybe a slap in your face for behaving like a stupid little kid.
Dean Austrene
Doomheim
#16 - 2011-10-08 11:58:41 UTC
Ammzi wrote:
Starting up!



And then failed
Abrazzar
Vardaugas Family
#17 - 2011-10-08 11:58:56 UTC
Kokochu Korguz
Body Count Inc.
Mercenary Coalition
#18 - 2011-10-08 11:59:14 UTC
TriadSte wrote:
Disagree totally, simply because Hilmar pretty much promised excellence from here on in. Then this happens?
We were promised great communication and what we get is seriously poor communication.


1. Devs look at cause of error
2. Devs make sure they understand cause
3. Devs fix error
4. Community team stays the hell out of the Devs hair while this is happening instead of hovering by their desks or sending a mail every five seconds asking "what the hell just happened?"
5. When everything's back to normal, Devs tell Community team what happened and what they did to fix it
6. Community team makes sure they understand what they just got told
7. Community team tells the players and answers questions

A workflow other than that leads to snap statements, muddled facts and rumour mills grinding away into the wee hours of the morning. Demanding answers like you are doing just makes you look like a spoilt brat
Alex Sinai
Doomheim
#19 - 2011-10-08 11:59:23 UTC
Hroya wrote:
Alex Sinai wrote:
Nebula Terron wrote:
I rather have them work on the server to fix it and get it running again, then come here and write a post about what they think is the reason why it is still offline.


I rather have them come here and explain what happened which would be good for community. These who keep the server online and these who write programs aren't the same people. So don't bullshit us. Thanks.



Optional GM reply:

"We're looking into it."

Your car doesnt start and right off the bat you know exactly why it didnt.

You may assume or expect them to hand you any relevant info once it is known. Apart from that, stop yapping demands and play your "i have rights" card elsewhere.






If that would be free to play game then you would be right. As for subscription game i do have rights and CCP do have responsibilities. So go play your "cards" elsewhere with this approach.

Don't let them fly safe!
Li'ari Chenowa
Doomheim
#20 - 2011-10-08 11:59:24 UTC
There is a sticky up about the reboot...
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