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Inferno 1.1 Macintosh Issues and Feedback

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Spar Jamlamin
Stay Frosty.
A Band Apart.
#21 - 2012-06-26 14:51:21 UTC
Dunbar Hulan wrote:
Last night I reset my graphics for performance and I was hitting 59-60 FPS flying around. It looks crap, but it works, I also downloaded Lion last night and I'm installing that plus the new patch later today.
Hopefully Lion works better.


Off topic but looking at your specs Lion would be the way to go. Especially with the 64bit porting they've made to more of their software. The upgrade was also the simplest I've ever had and was finished in a half hour.
CCP Gangleri
C C P
C C P Alliance
#22 - 2012-06-26 15:15:38 UTC
Spar Jamlamin wrote:


I tried a slew of things last night to alleviate the problem so I could play, with no avail.

1. Single Client, Low Graphics: Setting all graphics settings optimized for Performance (mostly all to low or shut off completely) did absolutely nothing to fix the issue. Maybe it was raised a single point from average 7-9 FPS to 9-10 FPS but it wasn't noticeably different.

2. Single Client, Removed Overview/Bracket: Changing my overview settings and removing ALL BRACKETS raised my FPS up to 15-19 FPS, which is still above normal conditions for my brand new Mac.

3. Two/Multiple Clients: The problem is really shown when running multiple clients, it's exponentially worse over time. Making ANY changes to graphics or brackets did nothing. Slowly my FPS will sink to 1-2 FPS when I could run both clients perfectly well before.

It appears that I'm not alone, which is sort of comforting.
https://forums.eveonline.com/default.aspx?g=posts&t=125627&find=unread

Edit: I forgot to mention. I typically test in windowed mode. Full screen changed nothing either.


Thanks for this, you are correct that there are other players experiencing significantly lower performance with Inferno 1.1 and the issue doesn't seem to be isolated to a single platform or hardware configuration so far. For an example I have the same graphics card and OS version as you in an older Mac Pro and am not having any luck reproducing these issues. We're trying our best to dig through the data and find some clues, your help is appreciated.

Check out my EVE Gate broadcast log for semi-regular updates on various EVE development: https://gate.eveonline.com/Profile/CCP%20Gangleri/StatusUpdates
asariss
Heroes of Somewhere
#23 - 2012-06-26 15:38:17 UTC  |  Edited by: asariss
Macbook Pro 17 inch Early 2011

Mac OS X Server Lion 10.7.4 (11E53)

AMD Radeon HD 6750M 1024 MB
2.3 GHz Intel Core i7
4 GB 1333 MHz DDR3
500 GB 7200RPM


DELL ST2320L Display 24 Inch Secondary Display

All eve settings on low or off. All effects turned OFF.

In station, Jumping, HDR, more than 10 ships on screen, asteroid fields will cause mac to loose frames down to 20 FPS
from 30-40. Stuttering mac occur and freezing is not uncommon. as a example i was forced to quit the program 3 times while in a mission with 15 targets. Zooming in on missile/gun effects hitting my ship will almost always cause a crash if there is enough things hitting me.

Very very very very very disappointed with performance. This was the highest end macbook less than a year ago. My 2007 imac has the same problem as well as a 2008 unibody macbook and a early 2011 13 inch macbook pro.

Next to unplayably because im always afraid of loosing control of my ship at a critical point.

(EDIT)

Wile talking in chat i have crashed 3 times in the last 10 mins. All i was doing was autopioliting to jita and trying to talk to a guy.

(EDIT 2)

Crashed 4 more times since last edit. Autopioliting and market transactions. =(
Mer88
Royal Amarr Institute
Amarr Empire
#24 - 2012-06-26 15:43:02 UTC
window 7 ultimate
Q8400 cpu
8gig ram
750g HD
msi GTX 460 1g ram

i didnt have the fps monitor up, but it felt a little slow when fighting npc doing l4 missions. FPS drop ALOT whenever i open a wreck to loot.
vasuul
BLUE M00N Fetish Group
#25 - 2012-06-26 16:11:16 UTC
CCP Gangleri wrote:
Spar Jamlamin wrote:


I tried a slew of things last night to alleviate the problem so I could play, with no avail.

1. Single Client, Low Graphics: Setting all graphics settings optimized for Performance (mostly all to low or shut off completely) did absolutely nothing to fix the issue. Maybe it was raised a single point from average 7-9 FPS to 9-10 FPS but it wasn't noticeably different.

2. Single Client, Removed Overview/Bracket: Changing my overview settings and removing ALL BRACKETS raised my FPS up to 15-19 FPS, which is still above normal conditions for my brand new Mac.

3. Two/Multiple Clients: The problem is really shown when running multiple clients, it's exponentially worse over time. Making ANY changes to graphics or brackets did nothing. Slowly my FPS will sink to 1-2 FPS when I could run both clients perfectly well before.

It appears that I'm not alone, which is sort of comforting.
https://forums.eveonline.com/default.aspx?g=posts&t=125627&find=unread

Edit: I forgot to mention. I typically test in windowed mode. Full screen changed nothing either.


Thanks for this, you are correct that there are other players experiencing significantly lower performance with Inferno 1.1 and the issue doesn't seem to be isolated to a single platform or hardware configuration so far. For an example I have the same graphics card and OS version as you in an older Mac Pro and am not having any luck reproducing these issues. We're trying our best to dig through the data and find some clues, your help is appreciated.



Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2
Language: English (Regional Setting: English)
System Manufacturer: Acer
System Model: Aspire M1202
BIOS: Default System BIOS
Processor: AMD Athlon(tm) Processor LE-1640, ~2.7GHz
Memory: 3326MB RAM
Page File: 1468MB used, 5424MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10

Card name: ATI Radeon HD 3200 Graphics
Manufacturer: ATI Technologies Inc.
Chip type: ATI Radeon HD 3200 Graphics

one client i get around 24 fps
two clients and that goes down to between 10-5
third client forget it

i know shes old and slow like a mimnatar freighter , but she used to at least run 3 clients ,now just two is a hard sale

and yes i sent in a bug report with a dx diag page yesterday but have not heard back so its not just MACS


asariss
Heroes of Somewhere
#26 - 2012-06-26 16:28:04 UTC
Guys this is a Mac thread. The clients are different for the two operating systems and your bugs probably dont apply.
Go check out the windows support form.
Gianath
Gallentian Legitimate Businessmen
#27 - 2012-06-26 18:50:01 UTC  |  Edited by: Gianath
After the patch I can't launch the game at all, once I click play from the launcher it closes and nothing happens. Tried resetting cache both in the launcher and in the application support folder, as well as restarting the mac. Nothing unusual appears in the console logs.

MacBook 2010 model
Software Mac OS X Lion 10.7.4 (11E53)
Processor 2.4 GHz Intel Core 2 Duo
Memory 8 GB 1067 MHz DDR3
Graphics NVIDIA GeForce 320M 256 MB

I don't have time to test it on any of my other machines right now, but will test it on my alternate rigs with 10.6.8 and 10.8 a little later tonight.

Edit: Ran the Mac Repair tool, it claims to have fixed a few things and downloaded a 9.7 MB patch, but still doesn't launch.

It also will not launch from a second OS X user account. It will take 7 hours to download the full client again on my current network, this is a bummer.

Edit #2: I re-downloaded and re-installed the entire client again and still had the same issue with the app closing silently after hitting play in the launcher. I checked my console logs and found the message:
wine: '/users/my home account/Library/Application Support/Eve Online/wineserver-nameofmylocalnetwork.local' must not be accessible by other users

So I went into the ~/library/Application Support/Eve Online folder and deleted the 4 wineserver folders, and now Eve Online works fine again. I'm not sure why this folder would suddenly be messed up when installing the update, but I am back in business now.
Vincent Athena
Photosynth
#28 - 2012-06-26 19:49:29 UTC  |  Edited by: Vincent Athena
MacBook Pro 17", Mid 2010
2.66 GHz Intel Core i7
8GB 1067MHz DDR3 RAM
OS X Lion 10.7.4
NVIDIA GeForce GT 330M 512 MB
Windowed mode, 1920 x 1156

English language.
Windowed mode.
Running one client

I took some data on just what setting has the largest effect on fps. For this test I parked the ship a little above the Jita undock and adjusted the view to a typical "Jita cam" type scene.

I started with all settings low, and turned off all effects: 14 FPS.
Turning off brackets as well: 27 FPS.
Brackets back on, I found none of the "effects" lowered FPS.
Setting shader and texture to medium did not lower FPS.

HDR on lowered it to 9 FPS.
HDR off, post processing low, lowered it to 8 FPS.
HDR off, post processing high, lowered it to 7 FPS.

Selecting the preset "Quality" did not result in further reductions, still 7 FPS.

Turning off brackets would in general double the FPS.

Note that when Inferno 1.0 was first deployed I was getting 30-50 fps in the situation where now I get 14. (Medium shader, texture, some effects on, brackets on).

Edit: Had a crash. "Exception raised" type. Happened upon docking ( CQ on).

Know a Frozen fan? Check this out

Frozen fanfiction
JonB
The Myan Cartel
#29 - 2012-06-26 20:34:46 UTC
Won't start after the patch. Downloads and then says

"The update has been downloaded. The client will now close and the update process begin.

Press 'OK' to continue."

Press OK and then goes back to desktop, fails to start.
Vincent Athena
Photosynth
#30 - 2012-06-26 21:15:32 UTC
JonB wrote:
Won't start after the patch. Downloads and then says

"The update has been downloaded. The client will now close and the update process begin.

Press 'OK' to continue."

Press OK and then goes back to desktop, fails to start.



See if the repair tool works for you

http://content.eveonline.com/client_repair/351/EveRepairTool.tgz

Know a Frozen fan? Check this out

Frozen fanfiction
Dunbar Hulan
Ministry of War
Amarr Empire
#31 - 2012-06-26 23:56:11 UTC
FPS Update

I noticed that when I hit the ESCkey to bring up my options, the FPS shoots up to 60+ before I have pressed anything.
Close options and it sinks back down again.

Don't know if news worthy or not, but thought I should pass it on.
Lion upgrade and latest patch has me at 59-60 FPS with my settings optimized for performance.

 ** Manchester United - Paul Scholes= Genius**
Mortimer Montague
Montague Investments
#32 - 2012-06-27 01:53:55 UTC
MacBook Pro 2010 model
Software Mac OS X 10.6.8
Processor 2.4 GHz Intel Core 2 Duo
Memory 4 GB
Graphics NVIDIA GeForce 320M 256 MB

Since the patch, while in station at the market screen had the machine freeze up completely requiring me to press and hold the power button in order to reboot. Happened 5 different times today. I haven't dared leave the station, actually I'm not going to dare launch the client again until this is fixed, I'm getting concerned that I'll corrupt my drive next with all of these hard resets.
Vincent Athena
Photosynth
#33 - 2012-06-27 17:29:44 UTC
Dunbar Hulan wrote:
FPS Update

I noticed that when I hit the ESCkey to bring up my options, the FPS shoots up to 60+ before I have pressed anything.
Close options and it sinks back down again.

Don't know if news worthy or not, but thought I should pass it on.
Lion upgrade and latest patch has me at 59-60 FPS with my settings optimized for performance.


Aye, I got the same thing. Its odd, the scene is still being rendered, just darker. Why would the fps shoot up?

Know a Frozen fan? Check this out

Frozen fanfiction
Justin Thyme
The Salvage and Reclamation Guild
#34 - 2012-06-27 20:16:45 UTC  |  Edited by: Justin Thyme
CCP Gangleri wrote:
Spar Jamlamin wrote:


I tried a slew of things last night to alleviate the problem so I could play, with no avail.

1. Single Client, Low Graphics: Setting all graphics settings optimized for Performance (mostly all to low or shut off completely) did absolutely nothing to fix the issue. Maybe it was raised a single point from average 7-9 FPS to 9-10 FPS but it wasn't noticeably different.

2. Single Client, Removed Overview/Bracket: Changing my overview settings and removing ALL BRACKETS raised my FPS up to 15-19 FPS, which is still above normal conditions for my brand new Mac.

3. Two/Multiple Clients: The problem is really shown when running multiple clients, it's exponentially worse over time. Making ANY changes to graphics or brackets did nothing. Slowly my FPS will sink to 1-2 FPS when I could run both clients perfectly well before.

It appears that I'm not alone, which is sort of comforting.
https://forums.eveonline.com/default.aspx?g=posts&t=125627&find=unread

Edit: I forgot to mention. I typically test in windowed mode. Full screen changed nothing either.


Thanks for this, you are correct that there are other players experiencing significantly lower performance with Inferno 1.1 and the issue doesn't seem to be isolated to a single platform or hardware configuration so far. For an example I have the same graphics card and OS version as you in an older Mac Pro and am not having any luck reproducing these issues. We're trying our best to dig through the data and find some clues, your help is appreciated.


Is it possible that some of this could be due to having the original install of EVE on the machine when it was 10.5 and somehow the update is leaving the code that was required for 10.5 even though the system has been upgraded to Snow Leopard or Lion. I'm pretty sure I haven't done a clean install of EVE from scratch since i was on Leopard. Where as I would guess you (CCP Gangleri) may have a more pristine install you are working with. Not a bad thing on your part but it might be why you can't replicate the problem. Just a thought.

"Hunting rats is like mining for scrap metal... and occasionally striking gold"  I don't shoot people. That would be wrong. I do however shoot Ore Thiev...-- Justin Thyme
Justin Thyme
The Salvage and Reclamation Guild
#35 - 2012-06-27 20:24:23 UTC
Oh and i'm having the same issues with lag and low frame rate.

This started after the patch. The day before i had worked with my settings and was geting a great frame rate and no lag or sound breakup. After the patch i had to turn everything to low just work at all.

System:

24" Imac
Video card GeForce GT 130 VRAM Type: GDDR3 512ram
3.06ghz Core 2 duo
4 gigs of ram.

"Hunting rats is like mining for scrap metal... and occasionally striking gold"  I don't shoot people. That would be wrong. I do however shoot Ore Thiev...-- Justin Thyme
Crimson Fix
Galahad Covert
#36 - 2012-06-27 23:09:34 UTC
MacBook Pro 2010 model
Software Mac OS X 10.6.8
Processor 2.4 GHz Intel Core 2 Duo
Memory 4 GB
Graphics NVIDIA GeForce 320M 256 MB

Since patch I cannot select my probes at the scanning screen or any facility while in viewing a planet for PI.
NP Complete
The Zeta Project
#37 - 2012-06-28 13:35:39 UTC
Mac Pro early 2008
Processor 2 x 2,8 GHz Quad-Core Intel Xeon
Memory 8 GB 800 MHz DDR2 FB-DIMM
Graphics NVIDIA GeForce GTX 285 1024 MB
Software Mac OS X Lion 10.7.4 (11E53)

Since the Inferno path I have horrible low FPS in any POS. The framerate drops from 130 FPS to 12 FPS !
If I hit ESC and bring up the settings window the framerate raises back to 130 FPS. Too bad that one can't minimize the
settings window and play with darkend version of eve ;)

I also have frequently "Exception Raised : Page Fault in 0x.... 0x ..... ) Then I have restart the Client and hope it will run a little
longer.

And yes I cleared the cache and I also restarted my Mac :P


Cheers
NP Complete
CCP Habakuk
C C P
C C P Alliance
#38 - 2012-06-28 15:57:52 UTC
Hi!
An improvement for general performance problems is now available on our test server Singularity. I am not sure how much this affects Mac users, but please check it out if you are plagued with low fps since Inferno 1.1 and give feedback in this thread.

CCP Habakuk | EVE Quality Assurance | Team Five 0 | (Team Gridlock)

Bug reporting | Mass Testing
CCP Gangleri
C C P
C C P Alliance
#39 - 2012-06-28 16:52:26 UTC
An easy to use tool for Mac users to connect to Sisi (our nickname for Singularity) is available from here:
http://wiki.eveonline.com/en/wiki/Singularity#Mac:_Sisi_Launcher_Tool

Note that this will create an entirely separate installation of EVE that should only be used for connecting to test servers, you can log in to Sisi with the same credentials as you have on TQ although the data there will be outdated by a few weeks.

Check out my EVE Gate broadcast log for semi-regular updates on various EVE development: https://gate.eveonline.com/Profile/CCP%20Gangleri/StatusUpdates
NP Complete
The Zeta Project
#40 - 2012-06-28 18:32:20 UTC  |  Edited by: NP Complete
Thx very much CCP Habakuk and CCP Gangieri,

I did all the steps to install the client for SISI. So I started the client in the hope to give you guys some feedback, but whats that ? No POS in the wormhole system we live in only a Rorqual and some containers showed up on d-scan. So CCP I am very sorry I can't give any feedback about the framerate issue without a POS nearby, oh and I can't even scan my way out cause I don't have a probe launcher on my Tengu ;)

Cheers
NP Complete

PS : Self destruction should work, but where do I find a POS ?
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