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The future of Community and CCL

First post First post
Author
Mara Tessidar
Perkone
Caldari State
#21 - 2012-06-26 17:19:39 UTC
Does this mean we have to put our posts calling our enemies and their shipfits stupid in CAOD now? What about if their posts are terrible outside of CAOD?

I mean, if I can kill someone because they do dumb things on a repeated basis over a period of time, I think it is reasonable to say "Hey, you are dumb, perhaps you should have fit a second civilian autocannon on your ratting carrier, and that way you will be less dumb."

Or will I forever have to go to that bastion of true posting outside of the EveO forums, that wretched hive of scum and villainy which cannot be named but yet everyone knows the name of already, if I wish to call someone dumb?
ISD Eshtir
ISD Community Communications Liaisons
ISD Alliance
#22 - 2012-06-26 17:20:45 UTC
Hello everyone,

as per the community request my team and myself will do an introduction in this very thread. *waves*

Im with EVE since the last beta phase and still love to fire of some Minmatar artillery. In EVE i have done nearly everything. Mining, production, trading, PVP, PVE, hi-sec, low-sec and null space, i have seen it all. I even was a director of a rather huge corporation once, but that is long gone.

I dwell mostly in an NPC corp these days and do some missions to relax.

I began my ISD career in may 2005 as a member of the, now non existent, CRC team. The old forum moderators. Also having been part of the Bug Hunters and the EVElopedia administrators made me quite knowledge able of the EVE universe. Not saying i know everything, as that is quite impossible.

As soon as i heard there are plans for a sort of "Volunteer Community Team" i was sold. Since i have some knowledge from the past about this, i asked if i can be the "Top Dog" of the team and here i am.

We are still a long way from being perfect, but we are trying to improve. We accept feedback that is constructive. Shoot me your ideas in this thread and i will read and comment on them. Maybe i can provide you with an answer why some things are not possible to implement or hard to implement, but thats done on a case by case basis.

Yours,

ISD Eshtir

Captain

Community Communication Liaisons

Interstellar Services Department

CCP Navigator
C C P
C C P Alliance
#23 - 2012-06-26 17:24:40 UTC
Mara Tessidar wrote:
Does this mean we have to put our posts calling our enemies and their shipfits stupid in CAOD now? What about if their posts are terrible outside of CAOD?

I mean, if I can kill someone because they do dumb things on a repeated basis over a period of time, I think it is reasonable to say "Hey, you are dumb, perhaps you should have fit a second civilian autocannon on your ratting carrier, and that way you will be less dumb."

Or will I forever have to go to that bastion of true posting outside of the EveO forums, that wretched hive of scum and villainy which cannot be named but yet everyone knows the name of already, if I wish to call someone dumb?


Quick question, what is the value in calling someone 'dumb'? As someone who frequents the forums you must surely be aware that giving out an insult generally results in getting an insult back thus setting up a cycle of deterioration in the thread. Do you feel that good threads being derailed in this manner benefits the community in general? Do you find that threads of these nature go on to become threads for the betterment of the community?

Have you ever thought of instead of insulting the player in question that you might wish to help him/her instead?

Now I realize this is not going to be a heavenly forum where people constantly Hi 5 and hug each other but surely starting posts with calling people dumb is the very definition of non-productive.

I ask this because I am genuinely curious.
Megnamon
Sebiestor Tribe
Minmatar Republic
#24 - 2012-06-26 17:29:53 UTC
Holy One wrote:
Spin. What you want CCP is a closed environment where naysayers and critics can be snuffed out in favour of rabid fanbois.

You want to avoid what has happened the last three years with your terrible expansions - people vocally and vociferously criticising your business decisions and the individuals responsible for them.


I would politely disagree with this statement. After using forums of other games I believe the "New CCP" (meaning post Incarna) is interested and responsive to constructive feedback and complaints. Mind you that the operative word is constructive, not omgwtfbbq rants about the end of the EVE as we know it. For the most part, I believe that the more the commuicty is constructive in voicing opionions, CCP will continue to be more transparent and responsive. Of course the inverse is true. Honestly, who wants to even acknowledge someone who goes all personal attacks in their posts?
ISD Dorrim Barstorlode
ISD Community Communications Liaisons
ISD Alliance
#25 - 2012-06-26 17:34:26 UTC
Good afternoon, my name is Dorrim Barstorlode with the CCL. I'm just writing here to let people get a chance to know me a little better so we can get back to having a generally good forum (No pun intended). As most of you know, we're player volunteers, which means that there's a chance you've run into us without knowing it. I can tell you that I've had the pleasure of doing stuff in every area of EVE, but I mostly stick to w-space just because that's where I'm most comfortable. I won't lie and tell you I know a ton about null sec politics, but I know they happen and as such get discussed. That's cool with me, man. Just don't let it get too crazy. As for the rest of space, I can comfortably tell you about pretty much every type of activity you can do where, and with a working knowledge of the mechanics. Because that sort of thing is important to know.

With that in mind, I'd like to take a minute to let you all know that I'll try and ensure that I don't accidentally your entire thread. It's not what I'm here to do.

I'm just here to try and keep things civil, and put things where they need to go if need be. I've still got more to learn, so bear with me as i get settled in and I'll try to make sure everything works out just fine.

Thanks for being patient and willing to work with us.

Fly well.

ISD Dorrim Barstorlode

Senior Lead

Community Communication Liaisons (CCLs)

Interstellar Services Department

Blawrf McTaggart
Imperial Academy
Amarr Empire
#26 - 2012-06-26 17:36:32 UTC
ISD Dorrim Barstorlode wrote:

With that in mind, I'd like to take a minute to let you all know that I'll try and ensure that I don't accidentally your entire thread. It's not what I'm here to do.



could you please relay that message to ISD stenson thanks in advance
Rats
Federal Navy Academy
Gallente Federation
#27 - 2012-06-26 17:36:41 UTC
As there has now been an acknowledgement of player issues with the moderation, would CCP please un ban those accounts that took part in the protest. Getting a perma ban for some junk threads, compared to some of the stuff I have seen on the forums is harsh.

Tal

Yes I have petitioned.

I Fought the Law, and the Law Won... Talon Silverhawk

Holy One
Privat Party
#28 - 2012-06-26 17:38:19 UTC
You don't need to tell someone they are offended or arbitrarily isolate them from the risk of being 'upset' by someone else on a forum. Let people determine who is and who isn't annoying and/or offending them. They can ignore, filter and disseminate their own prejudices, based on their *own* subjective perspective. We don't need a ministry of thought control (ISD) deciding for us.

To attempt to conceal this *epic* paradigm shift in the cuddly in-offensive blanket of 'just trying to make it friendlier' is insulting to anyone's intelligence Herr Navigator.

Censorship = suppression. That is what you are advocating. Above and beyond. And it is not (and never has been) motivated by altruism!

:)

Mara Tessidar
Perkone
Caldari State
#29 - 2012-06-26 17:45:09 UTC
CCP Navigator wrote:
Mara Tessidar wrote:
Does this mean we have to put our posts calling our enemies and their shipfits stupid in CAOD now? What about if their posts are terrible outside of CAOD?

I mean, if I can kill someone because they do dumb things on a repeated basis over a period of time, I think it is reasonable to say "Hey, you are dumb, perhaps you should have fit a second civilian autocannon on your ratting carrier, and that way you will be less dumb."

Or will I forever have to go to that bastion of true posting outside of the EveO forums, that wretched hive of scum and villainy which cannot be named but yet everyone knows the name of already, if I wish to call someone dumb?


Quick question, what is the value in calling someone 'dumb'? As someone who frequents the forums you must surely be aware that giving out an insult generally results in getting an insult back thus setting up a cycle of deterioration in the thread. Do you feel that good threads being derailed in this manner benefits the community in general? Do you find that threads of these nature go on to become threads for the betterment of the community?

Have you ever thought of instead of insulting the player in question that you might wish to help him/her instead?

Now I realize this is not going to be a heavenly forum where people constantly Hi 5 and hug each other but surely starting posts with calling people dumb is the very definition of non-productive.

I ask this because I am genuinely curious.


Seriouspost: This is a very good question for The Mittani. He literally makes this sort of thing his business (not calling people stupid, mind you, although he is very good at that, which is arguably mostly how he came to leading Goonswarm). That is to say, he spends his time winning the metagame. While the metagame* involves other things like outing spies and planting our own, often enough it comes down to persuading or beating down members of opposing alliances over public forums--the only place where both sides can see what the other has to say without being able to silence each other. There is a reason Goonswarm takes its posting seriously.**

If you can think back to RoyOfCA and Black Rise--bless you, Roy--he literally sat there and called peoples' corporation and alliance leaders stupid, corrupt cowards, and guess what happened: R I S E abandoned their space and never put up a fight. More recently, Goonswarm won the forum war against RaidenDOT. They were convinced they were already going to lose the war between us before it ever started. And then there wasn't even a war, as such, as we just steamrolled over their undefended and abandoned region in the fastest sov change Eve Online has ever seen outside of when Karttoon went on vacation.

Calling people stupid (with appropriate justification, such as "Your fit is terrible and we have told you multiple times it is terrible and you continue to use it" or "You don't check peoples' APIs when you recruit them" or "way to jump unscouted to a beacon, jesus christ") is a very valid tactic in an arsenal used for demoralizing and destroying enemies. If you just spray and pray with insults, you risk being identified as a moron yourself, so there's that to counterbalance morons sperging everywhere. There is also the notion that if you post, you should do so with proper grammar and spelling, and if you do not, u r an moron. We like to remind an morons of what they are in the hopes that they will post better.

Beating people in this game does not rely solely on blowing up their ships. It means getting them to not log in when they need to defend their stuff, or getting them to play other games because that's more fun than the thought of losing, or making them realize their leadership is utterly incompetent and corrupt and that they, the average Joe Poster, are being used and tossed aside by their supposed friends, or that their friends are idiots and Joe Poster should find a new home. Goodposters aim to destroy an enemy's morale through words. Making someone appear stupid to others or making them feel as though they have done something stupid is incredibly handy in accomplishing this.

So yes, being able to call people stupid is very important.


*You can't actually win the metagame
**this is not the actual reason
Wingmate
Perkone
Caldari State
#30 - 2012-06-26 17:47:11 UTC
Holy One wrote:
You don't need to tell someone they are offended or arbitrarily isolate them from the risk of being 'upset' by someone else on a forum. Let people determine who is and who isn't annoying and/or offending them. They can ignore, filter and disseminate their own prejudices, based on their *own* subjective perspective. We don't need a ministry of thought control (ISD) deciding for us.

To attempt to conceal this *epic* paradigm shift in the cuddly in-offensive blanket of 'just trying to make it friendlier' is insulting to anyone's intelligence Herr Navigator.

Censorship = suppression. That is what you are advocating. Above and beyond. And it is not (and never has been) motivated by altruism!


holy crap, tinfoil hat post much?

also, pl LOL

i make spreadsheets for pretty cheap. contact me for more info.

https://forums.eveonline.com/default.aspx?g=posts&t=197433

CCP Navigator
C C P
C C P Alliance
#31 - 2012-06-26 17:48:32 UTC
Holy One wrote:
You don't need to tell someone they are offended or arbitrarily isolate them from the risk of being 'upset' by someone else on a forum. Let people determine who is and who isn't annoying and/or offending them. They can ignore, filter and disseminate their own prejudices, based on their *own* subjective perspective. We don't need a ministry of thought control (ISD) deciding for us.

To attempt to conceal this *epic* paradigm shift in the cuddly in-offensive blanket of 'just trying to make it friendlier' is insulting to anyone's intelligence Herr Navigator.

Censorship = suppression. That is what you are advocating. Above and beyond. And it is not (and never has been) motivated by altruism!


I am pretty sure we are polemically split on what we feel is required in terms of censorship. If there is not a rule set in place on a forum then why should people not post porn, trojans, malware and other stuff. Why should people not be outright hostile, menacing and threatening? Why should a productive discussion ever happen in that type of atmosphere? Perhaps you feel those should not be censored and people should survive on their ability to be savvy or not, as the case may be.

Believe me when I say, and you can quote me on this, players who do not want to be part of fair and reasonable discussions on these forums will soon find they do not belong on this discussion area at all. that is not designed to be a threat or convey a sense of malice but is intended to show our resolve to create a much more amiable atmosphere for players and developers in general.
CCP Navigator
C C P
C C P Alliance
#32 - 2012-06-26 17:51:07 UTC
Mara Tessidar wrote:
CCP Navigator wrote:
Mara Tessidar wrote:
Does this mean we have to put our posts calling our enemies and their shipfits stupid in CAOD now? What about if their posts are terrible outside of CAOD?

I mean, if I can kill someone because they do dumb things on a repeated basis over a period of time, I think it is reasonable to say "Hey, you are dumb, perhaps you should have fit a second civilian autocannon on your ratting carrier, and that way you will be less dumb."

Or will I forever have to go to that bastion of true posting outside of the EveO forums, that wretched hive of scum and villainy which cannot be named but yet everyone knows the name of already, if I wish to call someone dumb?


Quick question, what is the value in calling someone 'dumb'? As someone who frequents the forums you must surely be aware that giving out an insult generally results in getting an insult back thus setting up a cycle of deterioration in the thread. Do you feel that good threads being derailed in this manner benefits the community in general? Do you find that threads of these nature go on to become threads for the betterment of the community?

Have you ever thought of instead of insulting the player in question that you might wish to help him/her instead?

Now I realize this is not going to be a heavenly forum where people constantly Hi 5 and hug each other but surely starting posts with calling people dumb is the very definition of non-productive.

I ask this because I am genuinely curious.


Seriouspost: This is a very good question for The Mittani. He literally makes this sort of thing his business (not calling people stupid, mind you, although he is very good at that, which is arguably mostly how he came to leading Goonswarm). That is to say, he spends his time winning the metagame. While the metagame* involves other things like outing spies and planting our own, often enough it comes down to persuading or beating down members of opposing alliances over public forums--the only place where both sides can see what the other has to say without being able to silence each other. There is a reason Goonswarm takes its posting seriously.**

If you can think back to RoyOfCA and Black Rise--bless you, Roy--he literally sat there and called peoples' corporation and alliance leaders stupid, corrupt cowards, and guess what happened: R I S E abandoned their space and never put up a fight. More recently, Goonswarm won the forum war against RaidenDOT. They were convinced they were already going to lose the war between us before it ever started. And then there wasn't even a war, as such, as we just steamrolled over their undefended and abandoned region in the fastest sov change Eve Online has ever seen outside of when Karttoon went on vacation.

Calling people stupid (with appropriate justification, such as "Your fit is terrible and we have told you multiple times it is terrible and you continue to use it" or "You don't check peoples' APIs when you recruit them" or "way to jump unscouted to a beacon, jesus christ") is a very valid tactic in an arsenal used for demoralizing and destroying enemies. If you just spray and pray with insults, you risk being identified as a moron yourself, so there's that to counterbalance morons sperging everywhere. There is also the notion that if you post, you should do so with proper grammar and spelling, and if you do not, u r an moron. We like to remind an morons of what they are in the hopes that they will post better.

Beating people in this game does not rely solely on blowing up their ships. It means getting them to not log in when they need to defend their stuff, or getting them to play other games because that's more fun than the thought of losing, or making them realize their leadership is utterly incompetent and corrupt and that they, the average Joe Poster, are being used and tossed aside by their supposed friends, or that their friends are idiots and Joe Poster should find a new home. Goodposters aim to destroy an enemy's morale through words. Making someone appear stupid to others or making them feel as though they have done something stupid is incredibly handy in accomplishing this.

So yes, being able to call people stupid is very important.


*You can't actually win the metagame
**this is not the actual reason


A very well written and interesting reply which definitely gives me food for thought. I will mull this over for a while before writing something more in depth Smile
ISD LoneLynx
The Scope
Gallente Federation
#33 - 2012-06-26 17:54:26 UTC  |  Edited by: ISD Eshtir
Hello!

I'm just ordinary Russian pilot, currently not affiliated with any of the big alliances. My language may be somehow wrong, but I'm able to freely read and understand, so sometimes do the step out of the Russian section, because there is some very interesting and funny threads in GD, thanks to you :). Also, there is material for my translations.

I was (and possibly am) a carebear, but sometimes ago received the pleasure of low-sec PvP in active role with small gang, so my killboard stats are positive.

I'm loving EVE deeply, being here from Revelations II if I remember date correctly, but still feel no reason to meet the grand polirics, so 'Goonswaffegate' had been almost missed by me.

ISD LoneLynx Lieutenant Support Team and Resources [STAR] Interstellar Services Department

Mara Tessidar
Perkone
Caldari State
#34 - 2012-06-26 17:54:26 UTC
An addendum: this is a select part of the forum rules from Something Awful, a place whose moderation would make virtually everyone here cry from how strict it is.

"Remember: just because someone is posting like a complete idiot doesn't mean you can just call them a stupid ******* - you need to take the time and intelligently or humorously point out why/how they are a stupid *******."

It's okay to call someone stupid, as long as they are stupid and you can back that statement up with a witty post, such as pointing out a nameless-yet-well-known player's prior history as a roleplaying spacehooker.
Rer Eirikr
The Scope
#35 - 2012-06-26 17:55:53 UTC
Okay, I'm going to ask before I say anything else, because I really don't wanna say something I'm not allowed to say.* Can I discuss "that one website that starts with a K" and its forum moderation? If I can, and I will do so with the utmost care, I'd like to compare and contrast the moderation, the allowance of insults/etc., and the discussions that form as a result.

*No pun or rib intended here, I'm honestly just going slow on this one.
Rats
Federal Navy Academy
Gallente Federation
#36 - 2012-06-26 17:58:19 UTC
CCP Navigator wrote:
Holy One wrote:
You don't need to tell someone they are offended or arbitrarily isolate them from the risk of being 'upset' by someone else on a forum. Let people determine who is and who isn't annoying and/or offending them. They can ignore, filter and disseminate their own prejudices, based on their *own* subjective perspective. We don't need a ministry of thought control (ISD) deciding for us.

To attempt to conceal this *epic* paradigm shift in the cuddly in-offensive blanket of 'just trying to make it friendlier' is insulting to anyone's intelligence Herr Navigator.

Censorship = suppression. That is what you are advocating. Above and beyond. And it is not (and never has been) motivated by altruism!


I am pretty sure we are polemically split on what we feel is required in terms of censorship. If there is not a rule set in place on a forum then why should people not post ****, trojans, malware and other stuff. Why should people not be outright hostile, menacing and threatening? Why should a productive discussion ever happen in that type of atmosphere? Perhaps you feel those should not be censored and people should survive on their ability to be savvy or not, as the case may be.

Believe me when I say, and you can quote me on this, players who do not want to be part of fair and reasonable discussions on these forums will soon find they do not belong on this discussion area at all. that is not designed to be a threat or convey a sense of malice but is intended to show our resolve to create a much more amiable atmosphere for players and developers in general.


Yet ppl that have mostly added to the discussion, Ruby Porto for example (although I disagree with what he says most of the time) have been perma banned for just posting joke threads as a protest.

They weren't being abusive, posting malware, RMT, menacing or trolling each other, actually saw ppl coming together that normally would not, because they care about the subject.


Why so heavy handed ?


Tal


I Fought the Law, and the Law Won... Talon Silverhawk

CCP Navigator
C C P
C C P Alliance
#37 - 2012-06-26 17:59:27 UTC
Rer Eirikr wrote:
Okay, I'm going to ask before I say anything else, because I really don't wanna say something I'm not allowed to say.* Can I discuss "that one website that starts with a K" and its forum moderation? If I can, and I will do so with the utmost care, I'd like to compare and contrast the moderation, the allowance of insults/etc., and the discussions that form as a result.

*No pun or rib intended here, I'm honestly just going slow on this one.


No, not really. I fail to see what another forum does has any relation to this forum. For example, if you were banned on Failheap should I extend that ban here so that we are in harmony? Would you find something of this nature to be fair? I would certainly not.

The rules of other forums, what they allow or do not allow is completely up to those communities and their administrators.

Velicia Tuoro
Light Speed Interactive
#38 - 2012-06-26 18:00:40 UTC  |  Edited by: Velicia Tuoro
Nice OP CCP Navigator. I think it's great that CCP are experimenting with this.

In my RL job I manage a community/forum that is entirely customer/volunteer moderated and they do a great job. What is very different to how you guys are approaching this is that we have effectively "given" the community to them. They own it. They ban. They control the rules. We advise and support, but don't overrule. We find we never need to.

This transparency of responsibility means our forum is an extremely constructive place. It allows our customers to rant at us, get support and feel like they aren't being spun/marketed to them. It's in a way, liberating. We get a lot of flack in there for the things we do wrong, but also a lot of positivity and suggestions for how to improve it.

The key to its success so far has been clear rules and an open dialog between the moderators and the moderation decisions being made. It is important for people who have "broken the rules" to have it explained to them what they've done and be allowed the chance to defend/explain their actions. This helps to break the us vs them attitude you sometimes see on forums websites.

One of the struggles this forum has is the sheer number of people who seem to simply enjoy trolling and just generally being argumentative. I sympathise with how difficult it must be to make the right decisions in these situations. You can't really win as you are going to upset someone now matter what you do, and having a policy of dialog around those decisions would be unworkable based on the volume. I watch with interest as to how you tackle it!

Senior Representative Light Speed Interactive http://www.lightspeedinteractive.net

CCP Navigator
C C P
C C P Alliance
#39 - 2012-06-26 18:00:42 UTC
Rats wrote:
CCP Navigator wrote:
Holy One wrote:
You don't need to tell someone they are offended or arbitrarily isolate them from the risk of being 'upset' by someone else on a forum. Let people determine who is and who isn't annoying and/or offending them. They can ignore, filter and disseminate their own prejudices, based on their *own* subjective perspective. We don't need a ministry of thought control (ISD) deciding for us.

To attempt to conceal this *epic* paradigm shift in the cuddly in-offensive blanket of 'just trying to make it friendlier' is insulting to anyone's intelligence Herr Navigator.

Censorship = suppression. That is what you are advocating. Above and beyond. And it is not (and never has been) motivated by altruism!


I am pretty sure we are polemically split on what we feel is required in terms of censorship. If there is not a rule set in place on a forum then why should people not post ****, trojans, malware and other stuff. Why should people not be outright hostile, menacing and threatening? Why should a productive discussion ever happen in that type of atmosphere? Perhaps you feel those should not be censored and people should survive on their ability to be savvy or not, as the case may be.

Believe me when I say, and you can quote me on this, players who do not want to be part of fair and reasonable discussions on these forums will soon find they do not belong on this discussion area at all. that is not designed to be a threat or convey a sense of malice but is intended to show our resolve to create a much more amiable atmosphere for players and developers in general.


Yet ppl that have mostly added to the discussion, Ruby Porto for example (although I disagree with what he says most of the time) have been perma banned for just posting joke threads as a protest.

They weren't being abusive, posting malware, RMT, menacing or trolling each other, actually saw ppl coming together that normally would not, because they care about the subject.


Why so heavy handed ?


Tal



I have no intention of discussing specific cases on the forums. You stated that you already have a petition on the subject so a Community Rep will be in otuch when we get to that in the queue.
Akirei Scytale
Okami Syndicate
#40 - 2012-06-26 18:01:23 UTC
CCP Navigator wrote:
It has become apparent over the last 24 hours that players are upset at the perceived locking of legitimate discussion threads on the forums.


We've been upset for a whole ******* lot longer than 24 hours.

Whats the point of ISD? Seriously. I have never seen ISD do their job right in the entire time I've spent on these forums.