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Petition to CCP to dissolve the ISD team

First post First post
Author
captain foivos
State War Academy
Caldari State
#81 - 2012-06-26 09:54:25 UTC
ISDs lock good threads and completely miss troll threads and posts. There's your problem.
Vaju Enki
Secular Wisdom
#82 - 2012-06-26 09:55:10 UTC
CCP Phantom wrote:
While forum moderation discussions as per our forum rules not allowed on our forums, we of course allow and welcome constructive feedback and suggestions of how to improve our CCL program.

Forum moderation discussion for example would be discussing why a thread was locked, why a post was edited or why some moderator performed a specific action etc. If you have questions about specific moderation actions, the only proper way for asking questions is to file a petition.

Constructive feedback in general would include suggestions on how to improve the CCL in general without pointing to specific moderation actions or moderators.

Our goal is to provide a warm, friendly atmosphere for the EVE community on our forums and we are constantly working towards this goal - even though we sometimes have to work a little harder Cry


Warm, friendly atmosphere doesn't fit the EvE cold and ruthless universe theme. This type of moderation is a 180º change on what EvE forums used to be.

The Tears Must Flow

Sirinda
Ekchuah's Shrine Comporium
#83 - 2012-06-26 09:58:06 UTC
Warm, friendly atmosphere where applicable. Have you ever heard of atmosphere in space? Twisted
Patrakele
Sebiestor Tribe
Minmatar Republic
#84 - 2012-06-26 10:01:25 UTC
I don't get it - the ISD responses fit EVE spirit - scamming and murdering. This "fluffly warm atmosphere thing" sounds like Hello Kitty atmosphere. Suddenly the tough guys get all sensitive about some random crap that isn't worth it's own thread. Boohooo cry me a river of isk.
Pahah Pahineh
Universal Ally
#85 - 2012-06-26 10:02:39 UTC
When you choose to cry over barbie shirts instead of CCP taking tens of thousands of dollars for a rigged alliance tournament, you basically get what you deserve.

I'd say gtfo, go back to wow, but Eve, CCP and it's new barbiefag customer base deserve each other in every conceivable way.
CCP Phantom
C C P
C C P Alliance
#86 - 2012-06-26 10:04:27 UTC
DeBingJos wrote:
CCP Phantom wrote:


Our goal is to provide a warm, friendly atmosphere for the EVE community on our forums and we are constantly working towards this goal - even though we sometimes have to work a little harder Cry


What happend to 'Eve is a cold harsh universe'?


The preamble which I just have quoted is really old and not new at all. EVE Online is a cold and harsh universe - and that is good.

Our forums however are governed by our forum rules - and that is good too.

CCP Phantom - Senior Community Developer

HeruRaHa
Ministry of War
Amarr Empire
#87 - 2012-06-26 10:06:53 UTC
I have already let my main expire just through pure apathy with the state of this game and especially it's level of nonexistent customer service or tact. For years the forums are what kept me interested in EVE and ultimately made me start up my old accounts and get an alt. The humour and hilarious threads and light hearted but fair GM's made it for me. After several years I have to say that the attitudes towards customers and what is allowed to pass for interactions with the community is nothing but pathetic anymore.

CCP had one chance to save it's ass after Incarna and it has shown that it will still blunder just like it did before but will now redact, censure, insult and provoke it's customers. If you guys want to come to a decent light hearted forum with GM's that actually know what they are doing and where you can have banners and image linking directly in threads without the soup Nazi bastards come to the Mech Warrior Online forums.

I suspect a lot of us will be seeing each other there soon.

Vaju Enki
Secular Wisdom
#88 - 2012-06-26 10:12:22 UTC
HeruRaHa wrote:
I have already let my main expire just through pure apathy with the state of this game and especially it's level of nonexistent customer service or tact. For years the forums are what kept me interested in EVE and ultimately made me start up my old accounts and get an alt. The humour and hilarious threads and light hearted but fair GM's made it for me. After several years I have to say that the attitudes towards customers and what is allowed to pass for interactions with the community is nothing but pathetic anymore.

CCP had one chance to save it's ass after Incarna and it has shown that it will still blunder just like it did before but will now redact, censure, insult and provoke it's customers. If you guys want to come to a decent light hearted forum with GM's that actually know what they are doing and where you can have banners and image linking directly in threads without the soup **** bastards come to the Mech Warrior Online forums.

I suspect a lot of us will be seeing each other there soon.



The EvE forums is half of the EvE experience for me, or at least used to be...

You could actually "play EvE at work".

The Tears Must Flow

Sentient Blade
Crisis Atmosphere
Coalition of the Unfortunate
#89 - 2012-06-26 10:13:36 UTC
The whole issue sounds to me less like one of moderation and more like one of ego.

I get the impression that a (limited) number of ISD forum mods have decided that rather than trying to manage and moderate the usual douchebaggery and annoyance that you usually find on forums, they have instead gone full tyrant and set out to crush all resistance to their authority.

You can get away with that, but only if you're respected by the majority of the people. At this point it's fair to say the ISD has probably gone too far and lost the support of a large number of those which would typically agree with them.
Rats
Federal Navy Academy
Gallente Federation
#90 - 2012-06-26 10:15:52 UTC
CCP Phantom wrote:
While forum moderation discussions as per our forum rules not allowed on our forums, we of course allow and welcome constructive feedback and suggestions of how to improve our CCL program.

Forum moderation discussion for example would be discussing why a thread was locked, why a post was edited or why some moderator performed a specific action etc. If you have questions about specific moderation actions, the only proper way for asking questions is to file a petition.

Constructive feedback in general would include suggestions on how to improve the CCL in general without pointing to specific moderation actions or moderators.

Our goal is to provide a warm, friendly atmosphere for the EVE community on our forums and we are constantly working towards this goal - even though we sometimes have to work a little harder Cry



Make it a warm friendly place by silencing the voices of descent. Sad.

I Fought the Law, and the Law Won... Talon Silverhawk

Luis Graca
#91 - 2012-06-26 10:19:58 UTC
i don't get it Sad

If "Eve is a cold harsh universe" and this forums are a part of EVE why shouldn't "Eve forums are a cold harsh universe"
Alaya Carrier
Republic Military School
Minmatar Republic
#92 - 2012-06-26 10:22:20 UTC
Luis Graca wrote:
i don't get it Sad

If "Eve is a cold harsh universe" and this forums are a part of EVE why shouldn't "Eve forums are a cold harsh universe"


Douchebaggery <> being harsh.

There are ways to express a lot, in a proper way. The Goons "FW LP" thread was left intact for days despite they were smug vs CCP themselves.

You don't need to have your mouth filled with abuse and trolling to look "cold and harsh".
Ghost Xray
Hedion University
Amarr Empire
#93 - 2012-06-26 10:24:57 UTC  |  Edited by: Ghost Xray
I enjoy watching the nerdrage and the fists of [EvE] God crushing every malcontents soul.

This isn't a democracy. This is a dictatorship. You don't get to vote by committee how things are to be run around here. If you quit because of this, then I'll give you the proper goodbye salute o7 and say "about your stuff, yeah, you know what I want".

Get out old forum sperglings.
Luis Graca
#94 - 2012-06-26 10:27:38 UTC
Alaya Carrier wrote:
Luis Graca wrote:
i don't get it Sad

If "Eve is a cold harsh universe" and this forums are a part of EVE why shouldn't "Eve forums are a cold harsh universe"


Douchebaggery <> being harsh.

There are ways to express a lot, in a proper way. The Goons "FW LP" thread was left intact for days despite they were smug vs CCP themselves.

You don't need to have your mouth filled with abuse and trolling to look "cold and harsh".



You know "in a proper way" can meant something to you and something completely different to me

Graic Gabtar
The Lemon Party
#95 - 2012-06-26 10:28:36 UTC
ISD Athechu wrote:
To be frank as well my job isn't to change your perception. All I'm doing is stating how to go about properly reporting something if you happen to disagree with it. Create one thread with specific issues that the community has. I decided to volunteer to help CCL out since they are a new team and I enjoy helping others and this just allows me to do so through another medium.
Let us be honest you don't have a job, you volunteer. I'm not trying to deride your efforts but it is what it is.

Game forum moderators lack insights into most of what happens in the company and can ironically feel more annoyance as they not only need to toe the party line publicly but get little information from inside it. For example, I can logically argue on the forum about terrible support and create a great deal of noise doing it. My case might be compelling, but you can't really agree with me in any way. And like most other companies you can't verify claims unless you can get a response from an employee. Extend this to production problems, security breaches or cheating accusations and your lot is to do free PR and first level support. As a volunteer.

However, if your moderation team or overseers have no vested interest in changing the customers perception that the ISD shouldn't be trusted with a burnt match let alone their main communications asset then you should review your "job" description. Any volunteer moderator is only as useful as the last email complaint campaign. I'm not trying to be rude it is a fact and the culture of moderation here of lock, lock, quote rule, lock (not just restricted to the ISD) is very ordinary.

Thank you for the contact information, I will use it.

Finally though, this putting your hand up to help in other ways stuff is not Robinson Crusoe material. It's done widely and done a lot more effectively than here with the draconian, neat little bow rules that prevent any discussion of the environment that we all interact in by shuffling off everyone who complains to fill in a petition.

This only exacerbates the rage by the truly rancid petition response times and for me a complete lack of comprehension by the support staff every time I have had to contact them.

The most recent example was the banning of this character because the moderator in question did not understand the grammatical context of a post I had made. It was two weeks before it was escalated and reversed - with an apology I was grateful to get.

However, it was two of the most frustrating two weeks ever and because nothing can officially be discussed it's te most effective way to bury things.

I understand much of this is beyond your remit but is all interconnected if you want a sane forum.

I can see it now, you going to let these "Ensigns" fly without a net once CCP punish "The Five" and the swarm descends?
Delen Ormand
Center for Advanced Studies
Gallente Federation
#96 - 2012-06-26 10:42:16 UTC
Vaju Enki wrote:

Warm, friendly atmosphere doesn't fit the EvE cold and ruthless universe theme. This type of moderation is a 180º change on what EvE forums used to be.


Trouble is, that "Eve is a cold and ruthless universe theme" has kinda been interpreted by a lot of people as "I'm going to act like a selfish, entitled child". The forum rules have basically been ignored for a long time, and it's probably about time they got enforced.

Which is not to say I 100% agree with how things have been handled. Sometimes it's the silliness and rumours and stuff that help give a community character, and these shouldn't immediately be dismissed as content-free posts or spam. On the other hand it seems we're in one breath demanding to be treated like adults, but then voice our displeasure in the most childish way. If we take the view that this board is a community area, let's start behaving like one. A bit of self-restraint isn't a bad thing. I'd bet that if the forum behaviour was a little more mature in general, we would never have gotten into this situation with some ISDs feeling they needed to be so strict.

So, like the other guy said, mistakes made on both sides. Hopefully both sides change a little.

Jason Auralis
The Marshall Group
#97 - 2012-06-26 10:43:58 UTC
Putting volunteers whom you select from the community between yourself and the community with no real notice has to your selection ideologies makes for alot of questions about those volunteers and what their real purpose is.

"Could I request that ISD please lock my shirt into my trousers?" - Lilliana Stelles 2012.06.25 Never forget.

Desert Ice78
Gryphons of the Western Wind
#98 - 2012-06-26 10:48:45 UTC
**** posting is **** posting.

What was going on last night was as pathetic as hi-sec (fail) pvp; people were activally trying to get every thread on the first page of GD locked.

Go gank a hulk or something.....

I am a pod pilot: http://dl.eve-files.com/media/corp/DesertIce/POD.jpg

CCP Zulu: Came expecting a discussion about computer monitors, left confused.

Jason Auralis
The Marshall Group
#99 - 2012-06-26 10:49:58 UTC
Desert Ice78 wrote:
**** posting is **** posting.

What was going on last night was as pathetic as hi-sec (fail) pvp; people were activally trying to get every thread on the first page of GD locked.

Go gank a hulk or something.....


If we all did that then the only thing on the front page GD would be hulk pilots demanding better protections in empire.

"Could I request that ISD please lock my shirt into my trousers?" - Lilliana Stelles 2012.06.25 Never forget.

Ghost Xray
Hedion University
Amarr Empire
#100 - 2012-06-26 10:50:52 UTC
Jason Auralis wrote:
Putting volunteers whom you select from the community between yourself and the community with no real notice has to your selection ideologies makes for alot of questions about those volunteers and what their real purpose is.


Jesus dude. I know it's EvE and all, but are you suggesting these guys are infiltrating the ISD and planning to take over EvE-O?

Now that I think about it, it sounds like something the Goons would do. You may be onto something here.