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eve makes my computer freeze.
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Choans
Invicta.
Advocated Destruction
#1 - 2012-06-17 09:42:16 UTC
First, this is my computer
Gigabyte GA-P55M-UD4, P55, Socket-1156
Intel Core? i5 Quad Processor i5-750
Corsair HX 650W PSU
GK PC PCIe HD7970 3GB
Corsair 8GB (KIT) DDR3 1333MHz/CL9/1,6V./XMS3

I can run most games on high graphic settings.
And i can do it on eve aswell, but only for a while.....

It works to run one client with high graphic settings on eve.
But when i start two clients it makes my computer freeze.
Specially when i use the map ingame.

Is there a known issue with eve and using several clients on high graphic?
I dont see why i wouldent be able to do this... It works fine untill i use the map, then the computer freeze.

It works much better when i lower all settings to low, then i can run several clients and use the map, but sometimes it still crashes.

I have formated the comptuer, reinstalled windows and graphic drivers several times. The issue is not going away.

What can i do?

Santa Loves You https://docs.google.com/open?id=0BzchQ00MCcL2LUZCamJXZXlPRVE
Shpenat
Ironman Inc.
#2 - 2012-06-17 10:07:39 UTC
I think I have the same issue. But not with map and two clients running is also not necessary condition.

The symptoms are following. The computer freezes completely. The mouse cursor does not move. The keyboard is unresponsive (ie hitting Num Lock to see if the computer is still alive does nothing). The computer remains in this state for approximately half to one minute. Then it unfreezes and continues to work properly.

I did not try remote connection to my computer to see if it works properly. Since EvE continued to work afterward I presume only peripherals (mouse, keyboard, monitor) were frozen.

So far I have not found any reproducible steps. Happened to me in mission. In dodixie undock. And several more times.
Choans
Invicta.
Advocated Destruction
#3 - 2012-06-17 11:15:16 UTC
interessting... for me it never unfreezes.
i need to shut down the computer and start it up again to make it work again.

anyone els heard of this.
since it seems to be an ONLY eve related issue.

i downloaded programs to put preasure on my gpu and cpu
and that never recreate this issue.

Santa Loves You https://docs.google.com/open?id=0BzchQ00MCcL2LUZCamJXZXlPRVE
Shpenat
Ironman Inc.
#4 - 2012-06-18 08:20:40 UTC
Well for me I can confirm that it is only peripheral related. Happened with 2 clients running (one was using t3 cruiser). My screen, keyboard and mouse froze. But I was still hearing people talking over TS just fine.

I changed the graphics setting from interval one back to interval default. I will have a look if it has any effect. It did not freeze so far, but the freezes were scarce before so no conclusion can be made.
Shpenat
Ironman Inc.
#5 - 2012-06-18 08:26:53 UTC
Btw. since you have ATI 7970 card look at this thread. Seems like you are not alone with your issue.

Mine is unrelated as I have Nvidia graphics card.
Choans
Invicta.
Advocated Destruction
#6 - 2012-06-18 20:14:48 UTC
ok thanks
hope ccp fix this if it is on their end...

Santa Loves You https://docs.google.com/open?id=0BzchQ00MCcL2LUZCamJXZXlPRVE
Core 2Duo
Elite Death Force
#7 - 2012-06-19 01:35:54 UTC
Choans wrote:
First, this is my computer
Gigabyte GA-P55M-UD4, P55, Socket-1156
Intel Core? i5 Quad Processor i5-750
Corsair HX 650W PSU
GK PC PCIe HD7970 3GB
Corsair 8GB (KIT) DDR3 1333MHz/CL9/1,6V./XMS3

I can run most games on high graphic settings.
And i can do it on eve aswell, but only for a while.....

It works to run one client with high graphic settings on eve.
But when i start two clients it makes my computer freeze.
Specially when i use the map ingame.

Is there a known issue with eve and using several clients on high graphic?
I dont see why i wouldent be able to do this... It works fine untill i use the map, then the computer freeze.

It works much better when i lower all settings to low, then i can run several clients and use the map, but sometimes it still crashes.

I have formated the comptuer, reinstalled windows and graphic drivers several times. The issue is not going away.

What can i do?


The HD7970 is your problem,
I had the same issue with my HD7870 before I replaced it with a GTX670 (Works great).
Choans
Invicta.
Advocated Destruction
#8 - 2012-06-19 21:06:19 UTC
how do you mean... i had this issue on my old card.
i then thought it was a heat issue... i bought a new card. a card that is still very good and can run games very good.

is it a hardware issue
is it a eve bug with this hardware
is it something els

can it be solved?

Santa Loves You https://docs.google.com/open?id=0BzchQ00MCcL2LUZCamJXZXlPRVE
Choans
Invicta.
Advocated Destruction
#9 - 2012-07-09 21:35:07 UTC
bump

anyone solved this

im sad
i have a high end gpu and enough memory to run eve with several clients on max graphic.

but it never works becouse of above issue

Santa Loves You https://docs.google.com/open?id=0BzchQ00MCcL2LUZCamJXZXlPRVE
Lili Lu
#10 - 2012-07-09 22:51:22 UTC
Shpenat wrote:
Well for me I can confirm that it is only peripheral related. Happened with 2 clients running (one was using t3 cruiser). My screen, keyboard and mouse froze. But I was still hearing people talking over TS just fine.

I changed the graphics setting from interval one back to interval default. I will have a look if it has any effect. It did not freeze so far, but the freezes were scarce before so no conclusion can be made.

You are having the same problem I have had. And like you I have an Nvidia card. It locks the mouse sometimes, but ts still works in the background. I've tried running without ts and still the same. Lock for a haf minute or so and then resume. However, It has become worse. It happens more frequently.

I've tried resetting modem and router. Disabled desktop composition. All settings on low. Single client. No cache. Disc defrag. Virus scans a plenty. But it is only eve that is doing this.

I wish some dev would at least post on one of these threads and acknowledge that they have a major problem and are looking and working on a solution. Poeple are buying new video cards etc in the attempt to fix the problem. But it seems to not be solely related to the make of the card. Please let us know CCP that you know you have some ****** code somewhere that is having a widespread effect.

The game is unplayable atm
Rodney Spears
Deep Core Mining Inc.
Caldari State
#11 - 2012-07-10 02:41:08 UTC
Same thing happening to me. I just upgraded from a 5770 to a 7770. I like AMD's because they're always quiet. Anyways, I was playing 2 clients all the time, a few hours a day to now, I can't play at all. It freezes my PC completely after about 10mins no matter what I'm doing, in station, missioning, mining, etc. I'm extremely frustrated. Someone suggested going back to my 5770, but I enjoy running Skyrim on Ultra much better.

I've spent many hours researching a fix this week to no avail. Tried so many things but I've just concluded that it's AMD cards right now and that something needs patched or CCP needs to get with AMD to release a driver that works.

Bottom line, I'm going to give it till the end up my subscription in 20days. If it's not fixed then I'll have to unsub both my accounts since it's stupid to pay for something you can't play. I love Eve, but I also want to play.
Robert Caldera
Caldera Trading and Investment
#12 - 2012-07-10 10:06:40 UTC
Rodney Spears wrote:

Bottom line, I'm going to give it till the end up my subscription in 20days. If it's not fixed then I'll have to unsub both my accounts since it's stupid to pay for something you can't play. I love Eve, but I also want to play.


its not a software problem, its a hardware defect.
No software except for the OS interacts with the hardware directly but using abstraction layers. So if a hardware locks up your PC its only hardware/driver issue.
Get a better card.
Wa'roun
The Scope
Gallente Federation
#13 - 2012-07-10 17:43:18 UTC
FYI I have a N460GTX Hawk by MSI and I can run two accounts just fine, but I use two monitors also so there is no alt-tabbing being done.
Choans
Invicta.
Advocated Destruction
#14 - 2012-07-11 18:46:26 UTC
Robert Caldera wrote:
Rodney Spears wrote:

Bottom line, I'm going to give it till the end up my subscription in 20days. If it's not fixed then I'll have to unsub both my accounts since it's stupid to pay for something you can't play. I love Eve, but I also want to play.


its not a software problem, its a hardware defect.
No software except for the OS interacts with the hardware directly but using abstraction layers. So if a hardware locks up your PC its only hardware/driver issue.
Get a better card.


but how do u explain the issue to me?

what is wrong on my end
i have a great gpu
decent cpu and good memory etc.

why cant i run eve but i can run other games?

Santa Loves You https://docs.google.com/open?id=0BzchQ00MCcL2LUZCamJXZXlPRVE
Robert Caldera
Caldera Trading and Investment
#15 - 2012-07-11 21:42:16 UTC
Choans wrote:

but how do u explain the issue to me?


you got broken hardware which cant handle some software. Thats all.
Lili Lu
#16 - 2012-07-12 13:22:53 UTC
Robert Caldera wrote:
Rodney Spears wrote:

Bottom line, I'm going to give it till the end up my subscription in 20days. If it's not fixed then I'll have to unsub both my accounts since it's stupid to pay for something you can't play. I love Eve, but I also want to play.


its not a software problem, its a hardware defect.
No software except for the OS interacts with the hardware directly but using abstraction layers. So if a hardware locks up your PC its only hardware/driver issue.
Get a better card.


Robert Caldera wrote:
Choans wrote:

but how do u explain the issue to me?


you got broken hardware which cant handle some software. Thats all.


What are you an nvidia salesman? There's plenty of posts in other threads in this subforum with people that have nvidia cards having problems. and there's also this thread https://forums.eveonline.com/default.aspx?g=posts&t=131370&find=unread of which you are aware. You were told it was not firefox. Yet you are still promoting nvidia card purchases on people having problems.

It's one thing to have a strong opinion about the relative worth of video cards. It's another thing to not read and listen to what people are saying abotu how they had no previous problems with eve, and have no current problems with other programs on their computers, and still blame their video cards and suggest they all run out and throw down money to buy new nvidia cards.Roll
Robert Caldera
Caldera Trading and Investment
#17 - 2012-07-12 14:47:01 UTC  |  Edited by: Robert Caldera
I am aware of the driver crash issues, yes, but its something playing in a completely different league than freezed PCs.
Driver is recovered after some seconds, freeze requires shutting off your PC or alternatively even pulling the plug because reset button is not even working, which implies loss/corruption of all unsaved/partially saved data including data managed by operating system, which theoretically might even lead to complete OS corruption.

In both cases its not eve which is responsible for those crashes but only the manufactorer of malfunctioning drivers/hardware, software is not programmed for certain hardware types or specific device drivers anymore, as it was 15 years ago.

If you have no clue stop comparing things to each other which arent even nearly of the same relevance.
Lili Lu
#18 - 2012-07-12 22:48:48 UTC
Yeah, I have no clue what's going on. I admit it freeley and proclaim it proudly. But I do see that there is something with the eve program that is causing this. People with varying systems and cards report no problems with other games but plenty of freezing with EVE since the inferno expansion and subsequent patches. It doesn't take a roc . . computer scientist to see that there is something with eve causing problems.

You on the other hand tell people it is their hardware, to stop posting, call them assholes, and tell them to just buy a new nvidia card and all will be well.

You don't know what you think you know.
Robert Caldera
Caldera Trading and Investment
#19 - 2012-07-12 22:55:14 UTC  |  Edited by: Robert Caldera
again: application software must not be able to stop hardware/PCs from working when running on todays operational systems. If it does, its hardware or driver issue.

If a company sells defective hardware or continuously releases defective tribers for their products, Its obviously to recommend not purchasing those products. Common sense.
Warr Pigg
Gravy Train Industries 2
#20 - 2012-07-13 21:38:31 UTC
Robert Caldera wrote:
again: application software must not be able to stop hardware/PCs from working when running on todays operational systems. If it does, its hardware or driver issue.

If a company sells defective hardware or continuously releases defective tribers for their products, Its obviously to recommend not purchasing those products. Common sense.


this dude just keeps bumping our threads so its all good.

common sense would also tell you that if eve is the only game that causes this problem, and an HD7xxx consistently performs well in all other games, then its most likely an eve problem.

the 7xxx series aren't defective, and you have no sources or proof to back up your claim that amd is selling defective products. (your singular experience is not a source)
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