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CSM Member Blog - Hilmar's 'Apology'

First post
Author
Seleene
Body Count Inc.
Mercenary Coalition
#1 - 2011-10-06 15:58:23 UTC  |  Edited by: Seleene
Some thoughts on 'Hilmar's Apology'.

LINKAGE

Quote:
Last night the CEO of CCP unleashed a political masterstroke and a heartfelt plea to the EVE community all at once. The politics of business: making a stand as a man, with the gesture of an apology, but without the recognition of root causes and concerns. Commendable and smart in many ways, but is the mere gesture sufficient?


Comments welcome. Cool

UPDATE:

For those that would like a bit of reading on this whole saga and don't want to search for links:

You should probably read this: Some Curves Aren't

Then read this: Reality Check

Then read this: Hilmar's letter to EVE

Then read this: Winter Expansion 2011

Yeah... that should all help catch you up to whether EVE may or may not be dying. The new Star Wars game looks like WoW with lightsabers so we can only pray CCP sorts their lives (and our game) out. Cool

2004-2008: Mercenary Coalition Boss

2007-2010: CCP Game Designer | 2011-2013: CSM6 Delegate & CSM7 Chairman

2011-2015: Pandemic Legionnaire

2015- : Mercenary Coalition Boss

Follow Seleene on Twitter!

Trainwreck McGee
Doomheim
#2 - 2011-10-06 16:01:36 UTC
watch what they do yada yada

/thread

CCP Trainwreck - Weekend Custodial Engineer / CCP Necrogoats foot stool

Sexy Moped
Polaris Nebulae
#3 - 2011-10-06 16:01:49 UTC
A lot of Hilmar threads already, just comment in one of them instead of starting another one.

*looks for more hilmar threads*

www.shoppingdealsdirectory.co.uk

InVictus Kell
The Scope
Gallente Federation
#4 - 2011-10-06 16:03:27 UTC
say what they watch to do

or something like that...i'm not really paying attention.
Satav
Aliastra
Gallente Federation
#5 - 2011-10-06 16:10:46 UTC
I would love to believe it is sincere, but somehow i get the feeling that i'm being passified while they finish whatever they already had planned. ...........

I hope this overall experience will open CCP's eyes and show them that their players really love EvE and want it to stay "more or less" a space game. I know that side things lik WiS and PI and Dust are a complement to the game but the focus should always be about you in space vs. the great unknown.

TY to the OP for linking this info.
Vachir Khan
Rugged Ruff and Ready
#6 - 2011-10-06 16:16:40 UTC
I'm still very much on the fence, "action not words" and all that but for an Icelandic guy to admit "I messed up, we need to rethink this" that is something that never happened in modern history, so I'll give him the benefit of the doubt. I'll keep a keen eye on what actually happens and if they learned from all of this by NOT rushing out half arsed content but rather take small baby steps of well wrought improvements. Really the last thing we need is CCP to do is go "QUICK DO SOMETHING, DON'T CARE WHAT IT IS BUT LOOK BUSY!" and fart out incomplete, uninspired and mediocre quality stuff... again.

CCP needs to take it slow and do it right on the first try, no "that'll do" or "we'll get back to that later". Expect and plan for iteration but don't use it as an excuse to introduce incomplete stuff.
Freako X
Doom Inc
#7 - 2011-10-06 16:18:43 UTC  |  Edited by: Freako X
Public apologies are never easy. I imagine Hilmar spent hours rewording his statement.

It is extremely easy to insulate yourself from reality, cocooning yourself in an ivory tower when you run large and complex businesses.

I pray other CEO's around the world start to re-evaluate their vision and realize they have a community-based obligation to balance service with profit. Greed tends to be short-sighted. Greed with a strong leaning toward improving service and community leads to higher revenue potential.

It is more difficult to balance service and profit, otherwise more companies would follow that path. Not to bring RL into this thread, but it's like the excuse banks in the US use for the new fees (government regulation). Truth is they lost revenue streams, have shareholders that demand ever increasing profits, so they took the EASY route and added more fees. If only they had been able to redefine realistic revenue goals in this economy and used their imagination to improve revenue flow and service. Y'know, like loaning money to credit worthy applicants or helping their clients restructure home loans? Quick fees are short-sighted.



Now, if only the CEO of the company I work for would follow Hilmar's lead....


I look forward to measuring his, and CCP's, improvement.

Edit: I forgot to add that it was a nice BLOG post. The CSM project is an extension of player representation. Sort of like a loose republic of player representation. I commend all CSM involvment, time and money to help advocate for the players. I don't always agree with CSM stances, but I respect the burden you all have chosen to carry.
Jith
Federal Navy Academy
Gallente Federation
#8 - 2011-10-06 16:22:50 UTC
Seleene wrote:
The new Star Wars game looks like WoW with lightsabers so we can only pray CCP sorts their lives (and our game) out. Cool


The new SW game dosent just look like WoW with lightsabers, it plays like it too.
supersexysucker
Uber Awesome Fantastico Awesomeness Group
#9 - 2011-10-06 16:27:27 UTC
ACTIONS step down, you screwed up big time.

Screw hilmar did he not say he did not care what the fanbase said... it was all actions not words from us.

2 way street with no actions from this joker he can eat it.
Alex Sinai
Doomheim
#10 - 2011-10-06 16:31:27 UTC
My personal impression of the whole "Incarna" and Incarna affair thing is that they go SW NGE route but not all at once. Slowly step by step change of gameplay and change of player base. Just a personal impression.

Don't let them fly safe!

Holy One
Privat Party
#11 - 2011-10-06 16:31:31 UTC
Freako X wrote:
Public apologies are never easy. I imagine the CSM Hilmar spent hours rewording his statement.

It is extremely easy to insulate yourself from reality, cocooning yourself in an ivory tower when you run large and complex businesses.

I pray other CEO's around the world start to re-evaluate their vision and realize they have a community-based obligation to balance service with profit. Greed tends to be short-sighted. Greed with a strong leaning toward improving service and community leads to higher revenue potential.

It is more difficult to balance service and profit, otherwise more companies would follow that path. Not to bring RL into this thread, but it's like the excuse banks in the US use for the new fees (government regulation). Truth is they lost revenue streams, have shareholders that demand ever increasing profits, so they took the EASY route and added more fees. If only they had been able to redefine realistic revenue goals in this economy and used their imagination to improve revenue flow and service. Y'know, like loaning money to credit worthy applicants or helping their clients restructure home loans? Quick fees are short-sighted.



Now, if only the CEO of the company I work for would follow Hilmar's lead....


I look forward to measuring his, and CCP's, improvement.

Edit: I forgot to add that it was a nice BLOG post. The CSM project is an extension of player representation. Sort of like a loose republic of player representation. I commend all CSM involvment, time and money to help advocate for the players. I don't always agree with CSM stances, but I respect the burden you all have chosen to carry.


:)

Trotula
#12 - 2011-10-06 16:36:36 UTC
Public apologies are never easy. I imagine Hilmar spent a lot of money on public relations and damage control word smithing experts to write the words to put into his mouth.

I'll be watching what they do, but from a very safe distance where all three of my accounts are expired (one already has done so, the other two should be within the next two weeks).

I'll be with more than two dozen other former Eve Online players over there in SWTOR setting up shop for the next year or so and CCP will have to pull off some kind of hat trick to get our attention and lure us back. I have no faith they will be able to do so while Hilmar is still the CEO.

Even in his apology he is sticking his head in the sand in regards to the players reaction to the NEX store and the ludicrousness of their pricing structure. He still thinks they have shat a pile of gold plated turdlets in regard to CQ, all the while nobody has it turned on since it runs like crap on the majority of computer systems.

Hilmar is still completely disconnected from the reality of why the bean counters have been crying to him about the dropping subscription numbers. The fail-cascade will continue to occur as long as he sets the tone for the direction his company is heading.
Vertisce Soritenshi
The Scope
Gallente Federation
#13 - 2011-10-06 16:38:11 UTC  |  Edited by: Vertisce Soritenshi
I like what he is saying. I at lease believe he is sincere in his blog. I really would like to see his vision of EvE but it has to be done with sensible steps and without ruining the game we love right now.

A comment made in the blog regarding the current direction of the MMO industry and the introduction of MT's makes me think that CCP is considering a Free To Play model in the future. Is this possible especially considering that most people use alts and a free to play model will explode the number of alts out there?

Quote:
Though the introduction was clearly flawed, our plans for virtual goods are intended to make your playing experience better, not to disrupt it. From a strategic perspective, we had to take these first steps because monthly subscriptions are increasingly becoming a thing of the past. The culture of online gaming is changing, just as the notion of digital ownership did with music. If we don’t evolve our technology, our game design and our revenue model, then we risk obsolescence, and we just can’t allow that to happen to EVE or to our community.


I am also quoting the following for truth. What he says here is dead on.

Quote:
For the same reasons, Incarna—the real one with actual meaningful gameplay in it— will be a big step towards the future. For an experience that relies so much on emergence and human interaction, it’s remarkable that it’s taken us this long to actually put a face on it. Once Incarna hits its stride, EVE will be more personal, and thus more accessible to general audiences. Visual self-expression in a virtual setting is a core psychological component of gaming; most people need to see their avatars, or something vaguely humanoid, or else they don’t connect with the game. We were behind the curve and it needs to be addressed for the sake of EVE’s longevity. We have the technology. Now we need time to add the content that will bring more meaning to the gameplay—again, without disrupting the space combat simulator that many of you are, or at least were, very much in love with—and without delaying crucial improvements that this core experience desperately needs.


All this being said I commend and respect Hilmar for coming out with this blog/apology. This is definately a huge step in the right direction. Personally I think all of the issues of late have been completely blown out of proportion by the player base and CCP deserved a lot more slack then they got but I still looked forward to and always look forward to many more years of EvE Online.

Bounties for all! https://forums.eveonline.com/default.aspx?g=posts&m=2279821#post2279821

Ana Vyr
Vyral Technologies
#14 - 2011-10-06 16:41:40 UTC
"a political masterstroke" ....Roll
Nomad I
University of Caille
Gallente Federation
#15 - 2011-10-06 16:45:43 UTC
You are wrong. Making errors is human. And when you are a CEO you make many errors. The important point is, to learn of your errors. The apology is a first step.
Thomas Abernathy
Fusion Enterprises Ltd
Pandemic Horde
#16 - 2011-10-06 16:53:13 UTC
"EVE will be more personal, and thus more accessible to general audiences."


Why does this sound like a direct run at the Wow crowd?
Going newb friendly will certainly bring in additional revenue, but I think the current playerbase might not care for it as much.

"Fighting CCD since 2139"

Cipher Jones
The Thomas Edwards Taco Tuesday All Stars
#17 - 2011-10-06 16:56:31 UTC
I am so happy the CSM acted in our best interest and not theirs to begin with.

I am so glad the CSM don't whore publicity by making multiple threads about something someone else did.

I am so glad the CSM asked for my vote, but never once asked me for my opinion on anything eve related.

I am so glad that every time I call you the publicity whoring politicians you are I get a like.

Happy days are here again.

Thank you for the heart felt blog.

internet spaceships

are serious business sir.

and don't forget it

Vertisce Soritenshi
The Scope
Gallente Federation
#18 - 2011-10-06 16:57:43 UTC  |  Edited by: Vertisce Soritenshi
Thomas Abernathy wrote:
"EVE will be more personal, and thus more accessible to general audiences."


Why does this sound like a direct run at the Wow crowd?
Going newb friendly will certainly bring in additional revenue, but I think the current playerbase might not care for it as much.



Speak for yourself. I think we can still have our hardcore play in EvE while allowing the game to cater to the general audience. We CAN have both.

Cipher Jones wrote:
I am so happy the CSM acted in our best interest and not theirs to begin with.

I am so glad the CSM don't ***** publicity by making multiple threads about something someone else did.

I am so glad the CSM asked for my vote, but never once asked me for my opinion on anything eve related.

I am so glad that every time I call you the publicity whoring politicians you are I get a like.

Happy days are here again.

Thank you for the heart felt blog.


Quoted for truth...and liked. =D

Bounties for all! https://forums.eveonline.com/default.aspx?g=posts&m=2279821#post2279821

Seleene
Body Count Inc.
Mercenary Coalition
#19 - 2011-10-06 17:22:08 UTC  |  Edited by: Seleene
Cipher Jones wrote:
I am so happy the CSM acted in our best interest and not theirs to begin with.


Thank you. We spend quite a lot of time trying to keep things moving forward. Despite attempts to paint the CSM as a whole as representing one 'bloc' or type of gameplay, we're really quite diverse on our opinions. Smile

Cipher Jones wrote:
I am so glad the CSM don't ***** publicity by making multiple threads about something someone else did.


People make threads for lots of reasons. Some are better than others. Internet forums are like that. Pirate

Cipher Jones wrote:
I am so glad the CSM asked for my vote, but never once asked me for my opinion on anything eve related.


Well... umm... we just met! Hi, I'm your friendly CSM Rep. How can I help you? I mean, I tend to respond to most of the EVE mails I get but you've never contacted me and you don't really expect us to contact every player of EVE personally, do you?

Cipher Jones wrote:
I am so glad that every time I call you the publicity whoring politicians you are I get a like.


I didn't run for CSM because I wanted or needed attention (that'd be Mittens and he's pretty open about it). I've had quite a lot of that over the years that I've been involved with EVE, some of it unwanted. I did this because I've spent 8 years playing the game, three and a half of it working at CCP on the game itself as a designer, so my motives for wanting the game to improve and evolve go much deeper than attention whoring.

Cipher Jones wrote:
Happy days are here again.

Thank you for the heart felt blog.


Dunno if this is directed at me or Hilmar but here is an awesome ******* picture anyway:

EVE ONLINE - TOTALHELLDEATH

Sel Cool

2004-2008: Mercenary Coalition Boss

2007-2010: CCP Game Designer | 2011-2013: CSM6 Delegate & CSM7 Chairman

2011-2015: Pandemic Legionnaire

2015- : Mercenary Coalition Boss

Follow Seleene on Twitter!

Theodemir
Ministry of War
Amarr Empire
#20 - 2011-10-06 17:26:44 UTC
Can't say I've seen any other company have dialog with their customer base such as his latest blog. Admitting they were wrong... from an Icelandic is staggering. Lets see if it translates into the desired action EvE needs.
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