Macintosh

Dear CCP,

Do you have any plans in the non too distant future to provide Mac users with Eve voice again?

It clearly does not work, at all.
There is a significant amount of the game which uses it, and which, for various reasons cannot support a 3rd party voice program RVB/Public Incursions for example. It worked fine(ish) before the last few patches, so is it really a massive haul over?

For once can mac users been put a little bit higher on the priority list. We put up with the rest of the faults which never seem to get fixed and just accept burning laptops, low graphics and solid red/green stations, but the lack of EVE voice actually prevents a number of us playing the game.


Regards

-Nih

Hi Nihassa,

We are acutely aware of the EVE Voice issue that has been plaguing Mac users and general client stability. We are also aware of how important this fix is. However this is a very complicated issue involving a number of our third party partners.

We believe we may be close to a solution, but cannot make any commitments to a date. We are however determined to get this out as soon as possible. Trust me when I say I want to see this fixed as much as you do.

Thats super, thankyou for getting back to us.

Its nice to know someone is aware of this to =)

Regards

-Nih

A small update on this issue.

We are in the process of testing a fix for users being disconnected or not being able to connect to EVE Voice on the Mac client. So far the results look very promising and this should be available for testing on Singularity soon. This fix should bring the Mac client in line with the Windows client in terms of performance and usability. We will announce when this is available on Singularity for testing.

In a related note, we have further planned updates for EVE Voice, for both the Windows and Mac client, which should improve the performance and quality for all users. This is on a much longer timeline though, but should be announced to players in due time.

Hello everyone,

We are in the process of pushing out a new build to Singularity. I will update when it is live.

This build includes the fix I mentioned previously regarding the issues many of you have been seeing with EVE Voice. I would be very grateful if those of you who were experiencing this could have a look on Singularity and report back here if your issue has been fixed or not.

I will check on the build myself but your feedback is invaluable in confirming the fix.

First 40 minute test was good. But it can take longer for the bug to show. Is there a chat channel where I can be fairly sure there will be speech going on?

You boys fix this issue and I'll send a case of this to your office

Hey Vincent,

I am actually running tests on this daily, some of them very long (in excess of 6 hours). I haven't seen any unexpected disconnects on my end (this is connected to the Singularity client). I did poke our local EVE Voice specialist and he stated that there is an idle kick, which may be an issue. 60 minutes of purely idling may trigger this, I would be interested in two things from you though to see if we can track this down:

1. How exactly are you reproducing this? The more detailed you can be the better (what channel are you connecting to, are you creating the channel when you start up, or is it existing already? The devil is in the detail as they say)
2. Could you add the following to your info.plist, at the bottom:

(key)CiderGameOptions(/key)
(string)eve.exe /end /vivoxlog(/string)

Where ( is <
And ) is >
Cannot inject HTML

This will generate a Vivox log in your cache:

~/Library/Application Support/EVE Singularity/p_drive/Local Settings/Application Data/CCP/EVE/c_program_files_ccp_eve_singularity/cache

I suspect that the issue you are experiencing may not be Mac exclusive, but rather linked to planned work we have to make EVE Voice better. If you experience this again could you enter a new bug report. The one you mentioned is already attached to the defect that is being handled to cover this issue, but I would like to see updated information.

We expect to run a mass test next Thursday most likely on Singularity and will give EVE Voice a beating while we are at it. We appreciate your input Vincent and we will keep pushing until this issue is resolved.

I've been part of a fleet this night in SiSi for 3 hours and did not encounter a single "lost audio" or "get DC when joining fleet"

My system : MBP 4,1 2,5Ghz core 2 duo, 3Gig, Geforce 8600M GT.

Next step : joining multiple channel and fleet, activating multiple times eve voice.

Edit : tested again : multiple join/quit eve voice, in fleet, outside fleet, in/out station etc
I wasn't able to reproduce any crash/DC.
One thing to notice : the activate/deactivate eve voice option is now reliable and the game react smoothly to that option conecting to eve voice server very quickly. Deactivate the option, you get the "log out of audio chat". Check that box again and eve voice works again.

When will this fix be released ?

Still no failures as long as I keep active.

But now I cannot get Sisi to run at all. The client gets into the endless loop of patching, running, saying its incompatible and the patch has been down loaded, patching, then running... over and over.

Ill keep trying to get on. CCP RubberBAND, does this new build have the voice fix? And if it does, does that mean we get it on TQ on Tuesday?