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Brokers fee bug/glitch ?

Author
Jessie Wessy
Kostian-Matyayo Investments
#1 - 2012-06-12 16:09:56 UTC
Hey ya'll,
I just sold ore worth 1,000,000 isk at market value and got a brokers fee of 11,000,000 isk. The ore didn't even sell either, i just got dinged 11 million from my 15 million leaving me with a little less than 4 mill. I took the ore down and sold it again to see if it would bug and try and charge me 11 mill again and it sold properly charging 1,175 isk in brokers fee.

~Anyone else have a similar issue of a brokers fee bug/glitch on you?
Johnny Frecko
Federal Navy Academy
Gallente Federation
#2 - 2012-06-12 16:13:44 UTC
are you sure it was1M isk on the sell order and not 1B? a few extra misplaced zeros?
Thoraemond
Far Ranger
#3 - 2012-06-12 23:53:24 UTC
Jessie Wessy wrote:
Hey ya'll,
I just sold ore worth 1,000,000 isk at market value and got a brokers fee of 11,000,000 isk. The ore didn't even sell either, i just got dinged 11 million from my 15 million leaving me with a little less than 4 mill. I took the ore down and sold it again to see if it would bug and try and charge me 11 mill again and it sold properly charging 1,175 isk in brokers fee.

~Anyone else have a similar issue of a brokers fee bug/glitch on you?

I've been paying attention to Broker Fees for a long time now, and have never seen such a "glitch", or read a reliable report of such, unless it be human error.

My guess would be an error in entering either the price or the quantity, or both, when creating the order. I've done that from time to time, when especially tired or distracted.

Assuming the value for quantity is greater than the value for price, if you accidentally entered the quantity in both the price and quantity fields, that would create an order that would (a) not sell and (b) incur a higher Broker Fee.

Also, as far as I know, it is not possible incur a Broker Fee of 1175 ISK when creating a standing sell order valued at 1 MISK, since the minimum Broker Fee is 0.1875 %, which leads me to consider that your observations may be unreliable, or you might have misunderstood what was happening.
Jessie Wessy
Kostian-Matyayo Investments
#4 - 2012-06-13 01:10:57 UTC
I went back and checked both ideas, and yeah, i got charged the 11 million from a 1 million sale. I was selling at market value, about 4.7 each unit, and the broker fee should have been about 1,100 isk, my brokers fee is about a percent, i'm not fortunate enough to have it at a low .1875%, but yeah, a strange 11 million charge for a 1 million sale. Even if i did tack on an extra zero, or two, i would have needed an extra four zero's too many. I send in a petition to see what happened, we will see what they say.
Thanks for the input though, i was just curious as to what the community had to say.
Thoraemond
Far Ranger
#5 - 2012-06-13 03:47:27 UTC
Jessie Wessy wrote:
I went back and checked both ideas, and yeah, i got charged the 11 million from a 1 million sale. I was selling at market value, about 4.7 each unit, and the broker fee should have been about 1,100 isk, my brokers fee is about a percent, i'm not fortunate enough to have it at a low .1875%, but yeah, a strange 11 million charge for a 1 million sale. Even if i did tack on an extra zero, or two, i would have needed an extra four zero's too many. I send in a petition to see what happened, we will see what they say.
Thanks for the input though, i was just curious as to what the community had to say.

You wrote that you did not make a sale when you posted the first order, that you cancelled that order, and that you then re-posted the order as you had originally intended, at which time it sold. That sequence means that there is no record of the original failed order for you to go back and check now, aside from the Wallet Journal entry for the Broker Fee.

(Unless, I suppose, you happened to be frapsing your activity or creating some other out of game record, but if you had external records like that, you could have shared them before for us to help you track down the problem, so I doubt that's what you meant.)

That means there is no record against which the correctness of that 11 MISK Broker Fee can be tested.

Also, your math is still off, which continues to undermine my impression of your reliability as a reporter of what actually occurred: A 1% Broker Fee on 1 MISK would be 10 000 ISK, not 1000.

Could you make an error with three zeroes? Well, I have done that, so I know it's possible. In fact, that is the sort of data entry error that I make myself most often (including once when I posted a courier contract with a collateral of 3 MISK instead of 3 GISK—oops; lucky faithless courier!).

For your sake, I hope your petition is successful, and you get your lost ISK back, since it seems like you feel the loss, but based on the information you have provided here, this still looks like human error.

Heck, if your petition is unsuccessful after 48 h, and you share API access to your Wallet Journal and Transaction records (to satisfy my curiosity about all this), I'll be happy to give you a fresh 11 MISK to squander as you see fit.
Anya Ohaya
School of Applied Knowledge
Caldari State
#6 - 2012-06-14 06:07:33 UTC
You probably entered the volume as the price.