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Community Communications Liasons (CCL) team needs you!

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Lenore Leelu
Obsidian Dynamics
#21 - 2012-06-04 13:40:08 UTC
After filling in all the fields and having to redo an answer after having too much text I now loop between

"ISD Guide Program Sign Up Form

Step 3 of 3

Unable to submit application

All fields are mandatory, please go back and fill out the complete form"

and

"Please use your EVE Online account login credentials to learn more and sign up"
Cutter Isaacson
DEDSEC SAN FRANCISCO
#22 - 2012-06-04 14:17:19 UTC
Lenore Leelu wrote:
After filling in all the fields and having to redo an answer after having too much text I now loop between

"ISD Guide Program Sign Up Form

Step 3 of 3

Unable to submit application

All fields are mandatory, please go back and fill out the complete form"

and

"Please use your EVE Online account login credentials to learn more and sign up"


Just refresh the page and resubmit, I had to do it twice before my app went through.

"The truth is usually just an excuse for a lack of imagination." Elim Garak.
Alain Kinsella
#23 - 2012-06-06 18:25:28 UTC
Sounds like this is working out so far, good to hear it (from someone who helped moderate the SL forum - as oneself, not from an alt).

Some related questions:

1) Are you getting support from the GM and/or Dev teams? If so, which ones (if that can be revealed)?
2) Any chance you can release turnover stats? aka the dropout rate from the program.
3) Slightly off topic, but is Mercury still open as well?

Again, good luck. Its not something I'm interested in doing anymore, but if its working my hat's off to you.

"The Meta Game does not stop at the game. Ever."

Currently Retired / Semi-Casual (pending changes to RL concerns).
ISD Eshtir
ISD Community Communications Liaisons
ISD Alliance
#24 - 2012-06-06 19:24:49 UTC
Alain Kinsella wrote:
Sounds like this is working out so far, good to hear it (from someone who helped moderate the SL forum - as oneself, not from an alt).

Some related questions:

1) Are you getting support from the GM and/or Dev teams? If so, which ones (if that can be revealed)?
2) Any chance you can release turnover stats? aka the dropout rate from the program.
3) Slightly off topic, but is Mercury still open as well?

Again, good luck. Its not something I'm interested in doing anymore, but if its working my hat's off to you.


Hey Alain,

Very good questions here.

1) Yes of course we do. We work together with the EVE Community Team, CCP Navigator, CCP Spitfire, CCP Phantom and CCP Guard. These people are our main contacts within CCP and they provide guidance aswell as pointing out areas to improve upon. In some rare cases we need the help of GM´s aswell and we use the same methods in contacting them for this as you, aka the petition system.

2) I would lie if i say there wont be drop outs, as people have jobs or are students and real life is more important as space pixels. Blink However, i can not give you turnover stats.

3) Mercury is still around and im sure you can put in an application for them aswell.

Thank you for questions and i hope my answers will satisfy you!

ISD Eshtir

Captain

Community Communication Liaisons

Interstellar Services Department
Tobiaz
Spacerats
#25 - 2012-06-07 13:35:16 UTC
Ugh Ugh

I missed the part in the OP where the application is now handled through the website.

Instead I mailed an application to ccl@eve-isd.net as per the instructions on the dev blog.

Operation WRITE DOWN ALL THE THINGS!!!  Check out the list at http://bit.ly/wdatt Collecting and compiling all fixes and ideas for EVE. Looking for more editors!
Zleon Leigh
#26 - 2012-06-07 21:55:51 UTC  |  Edited by: Zleon Leigh
ISD Eshtir wrote:

and hold an active subscribed account in EVE Online for over 6 months.


"subscribed" What in the world does that mean? My account is active through TC's and PLEX. Does that mean those without credit cards on the account need not apply?

Incarna - Newest business example of mismanaged capital. CCP - Continuing to gank independent PI producers every day

PvP's latest  incentive program ** Unified Inventory **  'Cause you gotta kill something after trying to use it
Cutter Isaacson
DEDSEC SAN FRANCISCO
#27 - 2012-06-08 04:03:26 UTC
As one of the other posters pointed out, regarding the "6 month active subscription" thing. I was forced to take a 9 month break from EVE due to health issue, but have been playing since 2005 with a few breaks here and there. Will my recent 9 month break be held against me?

(If I'm honest, my troll posts will probably be more likely to count against me, but you never know).

"The truth is usually just an excuse for a lack of imagination." Elim Garak.
Ziranda Hakuli
Brutor Tribe
Minmatar Republic
#28 - 2012-06-10 10:01:45 UTC
ISD Eshtir wrote:
Cutter Isaacson wrote:
I am just wondering if an ISD character is essentially anonymous.


It is not allowed to share your ISD identity with your friends, fellow EVE players etc, if that is your question.


I been pondering this statement for sometime now. You do realize that there are some couples within the game where the possibility of 1 getting the position the other will find out about it. You know how couples are they like to talk about all sorts of things and if the both play eve it will be gossip hour. Is there some type of consideration for such cases>?
Zleon Leigh
#29 - 2012-06-10 14:55:03 UTC
Zleon Leigh wrote:
ISD Eshtir wrote:

and hold an active subscribed account in EVE Online for over 6 months.


"subscribed" What in the world does that mean? My account is active through TC's and PLEX. Does that mean those without credit cards on the account need not apply?




Guess they gave up on communicating

Incarna - Newest business example of mismanaged capital. CCP - Continuing to gank independent PI producers every day

PvP's latest  incentive program ** Unified Inventory **  'Cause you gotta kill something after trying to use it
ISD Eshtir
ISD Community Communications Liaisons
ISD Alliance
#30 - 2012-06-10 14:57:59 UTC
Zleon Leigh wrote:
Zleon Leigh wrote:
ISD Eshtir wrote:

and hold an active subscribed account in EVE Online for over 6 months.


"subscribed" What in the world does that mean? My account is active through TC's and PLEX. Does that mean those without credit cards on the account need not apply?




Guess they gave up on communicating


Nope we have not!

As long as your account is active, please feel free to apply. It makes no difference for us if you pay with credit card or via Plex.

ISD Eshtir

Captain

Community Communication Liaisons

Interstellar Services Department
ISD Eshtir
ISD Community Communications Liaisons
ISD Alliance
#31 - 2012-06-10 14:58:49 UTC
Cutter Isaacson wrote:
As one of the other posters pointed out, regarding the "6 month active subscription" thing. I was forced to take a 9 month break from EVE due to health issue, but have been playing since 2005 with a few breaks here and there. Will my recent 9 month break be held against me?

(If I'm honest, my troll posts will probably be more likely to count against me, but you never know).


No, you break will not be held against you, Sir!

ISD Eshtir

Captain

Community Communication Liaisons

Interstellar Services Department
ISD Eshtir
ISD Community Communications Liaisons
ISD Alliance
#32 - 2012-06-10 15:00:13 UTC
Ziranda Hakuli wrote:
ISD Eshtir wrote:
Cutter Isaacson wrote:
I am just wondering if an ISD character is essentially anonymous.


It is not allowed to share your ISD identity with your friends, fellow EVE players etc, if that is your question.


I been pondering this statement for sometime now. You do realize that there are some couples within the game where the possibility of 1 getting the position the other will find out about it. You know how couples are they like to talk about all sorts of things and if the both play eve it will be gossip hour. Is there some type of consideration for such cases>?


Indeed there are couples out there and we have also a solution for them. Cool

ISD Eshtir

Captain

Community Communication Liaisons

Interstellar Services Department
Zleon Leigh
#33 - 2012-06-10 15:09:11 UTC
ISD Eshtir wrote:
Zleon Leigh wrote:
Zleon Leigh wrote:
ISD Eshtir wrote:

and hold an active subscribed account in EVE Online for over 6 months.


"subscribed" What in the world does that mean? My account is active through TC's and PLEX. Does that mean those without credit cards on the account need not apply?




Guess they gave up on communicating


Nope we have not!

As long as your account is active, please feel free to apply. It makes no difference for us if you pay with credit card or via Plex.



Then I humbly suggest that the wording you use be changed to "subscribed account" or "active account" - with preference to latter since it is more accurate.

Incarna - Newest business example of mismanaged capital. CCP - Continuing to gank independent PI producers every day

PvP's latest  incentive program ** Unified Inventory **  'Cause you gotta kill something after trying to use it
Cutter Isaacson
DEDSEC SAN FRANCISCO
#34 - 2012-06-11 01:13:22 UTC
ISD Eshtir wrote:
Cutter Isaacson wrote:
As one of the other posters pointed out, regarding the "6 month active subscription" thing. I was forced to take a 9 month break from EVE due to health issue, but have been playing since 2005 with a few breaks here and there. Will my recent 9 month break be held against me?

(If I'm honest, my troll posts will probably be more likely to count against me, but you never know).


No, you break will not be held against you, Sir!



Thanks for clearing that up for me Eshtir, much appreciated.

"The truth is usually just an excuse for a lack of imagination." Elim Garak.
Luis Graca
#35 - 2012-06-16 04:07:31 UTC
I have some questions


Since we are all players (or should be) how do i know you're not using the forums to you're own "group" own advantage?

Does CCP listen to you or are just making use of you and listening CSM?

Once i pond a time i was thinking in joining the ISD STAR but since i didn't find a place to ask questions and didn't want to look for them since I'm to laisy to do other peoples job i said "skew it" but now i will ask anyway, does A ISD STAR guy has to have 2 clients open or can it all be done in one? It's really bad giving newbs help and playing on 2 different clients?




Note this is no troll/badmouthing or what ever you want to call i just want to know where's ISD is placed in EVE and for the moment i'm bored in EVE and I'm looking for something to do in EVE help newbs is one of the ideas
ISD Tipene
ISD STAR
ISD Alliance
#36 - 2012-06-17 09:46:05 UTC
Luis Graca wrote:
I have some questions


Since we are all players (or should be) how do i know you're not using the forums to you're own "group" own advantage?

Does CCP listen to you or are just making use of you and listening CSM?

Once i pond a time i was thinking in joining the ISD STAR but since i didn't find a place to ask questions and didn't want to look for them since I'm to laisy to do other peoples job i said "skew it" but now i will ask anyway, does A ISD STAR guy has to have 2 clients open or can it all be done in one? It's really bad giving newbs help and playing on 2 different clients?




Note this is no troll/badmouthing or what ever you want to call i just want to know where's ISD is placed in EVE and for the moment i'm bored in EVE and I'm looking for something to do in EVE help newbs is one of the ideas


Hi, I'm one of the STAR leads so I'll try and answer your questions that pertain to ourselves (please note I'm not answering on CCLs behalf as they are a separate division).

First of all one of the main rules of being in ISD is that your volunteer and your player life are completely separate; so simply put we aren't allowed to play and volunteer at the same time, it's simply one or the other.

We don't have the same level of involvement as the CSM of course as we aren't a player picked body, but there have been occasions in the past where ideas that involve us (such as changes to the new player experience) are run by ourselves first so we can give input, but this is all done at a much lower level than what you see through the CSM.

Also it's very unlikely to come up in our role of new player helper and help channel moderator, but everything we do is logged and is available for any GM to check what we're doing in cases of alleged bias.
Luis Graca
#37 - 2012-06-17 14:01:57 UTC
Sorry i know that you just write but i need to make sure you didn't make a mistake because it doesn't make any sense to me

So if i want to help i have to stop play?
ISD Tipene
ISD STAR
ISD Alliance
#38 - 2012-06-17 17:50:48 UTC
Luis Graca wrote:
Sorry i know that you just write but i need to make sure you didn't make a mistake because it doesn't make any sense to me

So if i want to help i have to stop play?




At the same time. So you can play and you can volunteer, but as soon as you want to do say an hour of volunteering you would need to log all your playing accounts off. Once you've done your hour you can go back to playing.
Jade Constantine
Jericho Fraction
The Star Fraction
#39 - 2012-06-17 17:58:40 UTC

Quick suggestion here.


Would it be possible to have Internal Affairs do a quick stock-take of the volunteer moderators every so often (say 3 months or so) and produce report for the community listing numbers and proportions of volunteers coming from the various large alliances in the game?


That way we could keep tracking potential bias problems if any one alliance ended up controlling a disparately large proportion of the volunteerr positions.

Is kind of thing possible?

The True Knowledge is that nothing matters that does not matter to you, might does make right and power makes freedom
ISD Eshtir
ISD Community Communications Liaisons
ISD Alliance
#40 - 2012-06-18 15:20:21 UTC  |  Edited by: ISD Eshtir
Jade Constantine wrote:

Quick suggestion here.


Would it be possible to have Internal Affairs do a quick stock-take of the volunteer moderators every so often (say 3 months or so) and produce report for the community listing numbers and proportions of volunteers coming from the various large alliances in the game?


That way we could keep tracking potential bias problems if any one alliance ended up controlling a disparately large proportion of the volunteerr positions.

Is kind of thing possible?



Hi Jade,

You should probably know me as one of the old CRC moderators. Let me tell you that we are watched by IA constantly, also we have the Community Team overseeing all our edits, deletions and locks.

I am in charge of the CCL volunteers and i can tell you that i do not allow bias. My moderators are not allowed to moderate anything that involve their player, corporation or alliance.

I will and i can not support your idea of proportion reports, this only leads to accusations and a lot of rumors.
However if you feel someone is abusing his/her status as volunteer, go ahead and mail internalaffairs@ccpgames.com.

ISD Eshtir

Captain

Community Communication Liaisons

Interstellar Services Department