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Protect Your Accounts! [Updated October 5, 2011]

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CCP Spitfire
C C P
C C P Alliance
#21 - 2011-09-06 06:14:18 UTC
There are two new phishing mails in the works with content as bellow:

Mail 1


To: (my email adress)
Subject: Petition: EVE Online Account suspended
From: EVE Online (support@eve-online.com)

Hi,

This mail is sent to inform you that your EVE Online account, has been closed as the account security is compromised.

It appears that hackers have gained access to your account. In order to prevent damage to your account we have closed it for seven days and created a new random password for it. Please make sure to clean your PC of keyloggers and trojans before accessing the account again.

All you should need to do, in order to gain back access to the account, is to use the following link: (tiny url inserted)

There are ways to avoid getting hacked;

1. Never buy ISK for real money.
2. Never visit ISK selling websites.
3. Never use macro programs.
4. Never share accounts with anyone.
5. Avoid logging into EVE using public computers.
6. Do not use the same username in different MMOs and if you do, certainly do not use the same password.
7. Change your password periodically.
8. Maintain a complex password.

Following these simple steps will make it much less likely that one’s account will be hacked.

Best regards,
Senior GM Nova
EVE Online Customer Support







Mail 2:

EVE Online - Character Transfer

Hello,

Another player is transferring the character NAME REMOVED to your account.

We are currently processing this transfer. The character being transferred will remain on the sender's account, but will not be playable until the transfer automatically completes.

If you are not the intended recipient of this character or are not expecting to receive a character, then follow this link:LINK REMOVED


If you have any questions, you may browse the EVE Knowledgebase or email support@eve-online.com and one of our customer support representatives will be happy to assist you.






Do not click any links regarding these mails, some direct to this site, others to a phishing site.

[br]
StevieSG
EVE Community Team
CCP Hf, EVE Online
Contact Us

CCP Spitfire | Marketing & Sales Team @ccp_spitfire
CCP Spitfire
C C P
C C P Alliance
#22 - 2011-09-06 06:14:55 UTC
There is a new mail in the works with content as bellow:

View this message in a browser.

Five free days of game time and the free CONCORD Echelon are almost gone. Reactivate before February 3rd and get

Five Free Days of EVE Online
The CONCORD Echelon, a frigate-class codebreaker ship
Thousands or even Millions of Skill Points that are waiting for you as a r esult of the recent Learning skills change



FIVE DAYS OF FREE EVE ONLINE
Offer expires February 3rd, 2011

As an added bonus, when you react ivate, you can get 60 Days of EVE Online for only 19.95.


We look forward to your return and we wish you the happiest of holiday seasons.

- The EVE Online Dev team


Need to reinstall? Visit the Download Page
Forgot your password?

Terms and Conditions
Offer ends Thursday, February 3rd, 2011. PayPal, Direct Debit, Credit Cards, WebMon ey, PaySafe Cards and iDeal may be used. ETC, PLEXes and CDKey cannot be used with this offer. After the 60-day promotional period, your account will renew auto





DO NOT CLICK ANY LINKS from this mail if you receive it.

[br]
StevieSG
EVE Community Team
CCP Hf, EVE Online
Contact Us

CCP Spitfire | Marketing & Sales Team @ccp_spitfire
CCP Spitfire
C C P
C C P Alliance
#23 - 2011-09-06 06:15:08 UTC
There is a new phishing email in circulation that is advertising a contest and asking you to log into EVE Gate. Please be careful and do not click the links in this email:

Quote:

STEP ONE: Visit EVEGATE.COM.
STEP TWO: Ent er your information and the answers to the two questions about EVEGATE.

It’s that easy! First Prize is an EVE-emblazoned Custom Gaming PC featuring:

An Intel i7 Processor
Cutting edge NVidia graphics
High-performance Ballistix memory
SteelSeries mouse and keyboard
EVE Online decals
A One-Year Subscription of EVE Online

Visit EVEGATE.COM for complete prizes and details!

*No Purchase necessary


Surf Safe and Fly Safe pilots!

CCP Spitfire | Marketing & Sales Team @ccp_spitfire
CCP Spitfire
C C P
C C P Alliance
#24 - 2011-09-06 06:15:15 UTC
They are getting crafty. The below email was sent on February 1st, and uses copy taken from the official EVE Online Web site regarding the network issues we experienced on that day. Do not click the link in the body of the email if you received a copy of this:

Quote:

We are currently experiencing issues with our accounts database. While players are adversely affected by this, features such as the EVE Online Web site, forums, the API, and our billing services are currently unavailable to many users.Please use the following link to check if you are affected by losing your account:

https://secure.eveonline.com/AccountManMenu.aspx <-- do not click this in the email!
We are in the process of switching to our backup database.
We apologize for any inconvenience this may cause you.

Best regards
The Eve-Online Customer Support Team


CCP Spitfire | Marketing & Sales Team @ccp_spitfire
CCP Spitfire
C C P
C C P Alliance
#25 - 2011-09-06 06:15:28 UTC
This attempt has been brought to our attention recently. The "link to the dev blog" brings you to an account log in page. Don't click it.

Quote:
It goes something as follows:

Win Big Prizes with Eve Online Lottery !

Are you tired with all lotteries which offer you to earn ships you can't fly ?

Do you want to simpl y win ships you can fly?

EVE Online organizes first lottery and invites you to win one of over one hundred prizes.


Here is your chance to win one of over one hundred prizes.


Visit our Dev blog for details.


First Prize is an racial Titan of your choise with best ingame fittings.
Second Prize is an racial Titan of your choise with standard fittings.
Third Prize is an racial Supercarrier of your choise with best ingame fittings.


Visit Eve Online for complete prizes and details!

*Good Luck to all participants!


It looks very official, and the dev blog link takes you to log-in to your account.

A trance reveals that it appears to originate from the Comcast network..


CCP Spitfire | Marketing & Sales Team @ccp_spitfire
CCP Spitfire
C C P
C C P Alliance
#26 - 2011-09-06 06:15:40 UTC
Another phishing attempt that's similar to the other character trasnfer.

Quote:
"You have chosen to transfer your character to the account named xxxxxxxx.

We are currently processing this transfer. The character you are transferring will remain on your account, but will not be playable until the transfer automatically completes.

If you did not initiate this character transfer, please file a petition to Customer Support.

If you have any questions, you may browse the EVE Knowledgebase or email support@eve-online.com and one of our customer support representatives will be happy to assist you."


Now initially I found it odd that a few of us not wanting to transfer characters recieved this email on the same day. So naturally I linked the link to create a petition to stop this transfer.

Once I do I get this message - "Reported Web Forgery blah blah blah." My computer just saved my ass in other words.

So my warning to you is this. If you recieve this email create a petition in game. Do not follow any links ect....


CCP Spitfire | Marketing & Sales Team @ccp_spitfire
CCP Spitfire
C C P
C C P Alliance
#27 - 2011-09-06 06:15:56 UTC
A new Phishing attempt reads:

Quote:


"From: Support@eveonline.com to ............"

"Thank you for contacting EVE-online Customer Support.
This is an automated reply to let you know that we have received your message and will address it as soon as possible.
If you have not already done so, you may want to go through the Knowledge Base and to see if you can find a solution to your problem there.
Please do not file additional petitions about this incident. If you wish to update your active petition, please use the following link:[yellow]LINK REMOVED[/yellow]

Use this password to access your petition:
A01FF7C4

Best regards
The Eve-Online Customer Support Team
Your petition:
"Hello,
I have lost my e-mail password for this account.Could you help me by changing the e-mail address on my account to EMAIL REMOVED
Thanks"



CCP Spitfire | Marketing & Sales Team @ccp_spitfire
CCP Spitfire
C C P
C C P Alliance
#28 - 2011-09-06 06:16:02 UTC
Reports of a new phishing mail have come to our attention asking players to sign into a website and claim an "easter ship". Please fly safe and disregard these emails.

CCP Spitfire | Marketing & Sales Team @ccp_spitfire
CCP Spitfire
C C P
C C P Alliance
#29 - 2011-09-06 06:16:08 UTC
Sony’s PSN network has been compromised and the following customer data has been obtained:

• Your name
• Your address (city, state, and zip)
• Country
• E-mail address
• Birthday
• PSN password and login name

If you had a PSN account that used any of the same login information you use anywhere else you are advised to change it immediately. This goes for secret questions that can be used potentially to access your email or other personal accounts as well. You should also review any credit card details used on the PSN network as there is no definite answer as to whether this information was compromised. Please see the article from Ars Technica with some more details for the curious: [url]http://arstechnica.com/gaming/news/2011/04/sony-admits-utter-psn-failure-your-personal-data-has-been-stolen.ars[/url].

We would like to remind players that one should never use the same login information across various sites and services. This helps ensure that your information can be secure when a popular service has been compromised.

CCP Spitfire | Marketing & Sales Team @ccp_spitfire
CCP Spitfire
C C P
C C P Alliance
#30 - 2011-09-06 06:16:13 UTC
We have become aware of emails being sent to some users that appear to be from the address community@ccpgames.com. Please note that neither the EVE Online Community team nor CCP sent these emails. We strongly urge anyone who has received emails that appear to be in a newsletter format from this email address to disregard the email and do not click any links which may appear in said emails.

CCP Spitfire | Marketing & Sales Team @ccp_spitfire
CCP Spitfire
C C P
C C P Alliance
#31 - 2011-09-06 06:16:23 UTC
There is a new phishing email out there related to yesterday's attack on the EVE Online servers. Its text mirrors the announcement we made, but also includes a link to a malicious website. All pilots are advised to ignore this email and not to click on the link.

The phishing email text is below:

Quote:

A message from our COO.

At 17:00 UTC today, CCP became aware of a distributed denial-of-service attack (DDoS) against the EVE Online cluster and web servers.

Our policy in such cases is to mobilize a taskforce of internal and external experts to evaluate the situation. At 17:55 UTC, that group concluded that our best course of action was to go completely offline while an exhaustive scan of our entire infrastructure was executed.

While some may feel that such a drastic reaction was not warranted, it is always our approach to err on the side of caution in order to ensure the best possible service for our players and the security of their personal, billing and account information.

We understand the effect this disruption has had for our players and apologize for not having been able to explain fully to the community what was going on. In these cases it can often be counterproductive to containment to give out information while we are in the process of evaluating the scope of any potential problem.

Our taskforce concluded at 22:05 that neither the game servers nor the CCP infrastructure had been breached. Further, we can also confirm that some personal details such as users' credentials or credit card numbers were exposed through this incident.



Please check yourself if your personal details was compromised by visiting Account Management page. (link omitted).

The servers were brought back online at 23:00 and we will continue to monitor the situation closely.


Again, we sincerely apologize for this disruption.

Regards,

Jón Hörðdal

Chief Operating Officer


CCP Spitfire | Marketing & Sales Team @ccp_spitfire
CCP Spitfire
C C P
C C P Alliance
#32 - 2011-09-06 06:16:31 UTC
A new phishing email is attempting to send players to a fake EVE Gate site. The proper URL for EVE Gate is https://gate.eveonline.com/. Please review any URLs in emails before clicking them and always browse safe!

phishing email wrote:

EVGA, in cooperation with NVIDIA and MAINGEAR, has teamed up with EVE Online to offer all capsuleers a chance to win a very special gaming rig. Valued at over $3,000 USD, this top-of-the-line MAINGEAR PC comes with a custom EVE Online laser etching.

The sweepstakes is open for everyone.To apply, just visit the Contest page and fill out a short questionnaire. The contest ends June 30. More details on the prize can be found here.

You can also win one of those prizes :

NVIDIA GeForce GTX 590
One of over one hundred PLEX per hour
A One-Year Subscription of EVE Online

Visit EVEGATE.COM for complete prizes and details!


CCP Spitfire | Marketing & Sales Team @ccp_spitfire
CCP Spitfire
C C P
C C P Alliance
#33 - 2011-09-06 06:16:43 UTC
Hours for PLEX is a really awesome feature we offer to our players that have allowed their accounts to lapse to get back into their spaceships quickily and easily. Unfortionatly there is a phishing attempt going around trying to take advantage of this promotion. Keep an eye out for bad links in emails like this one:

Quote:

Turn your ISK into Game Time!

Recently we put in place a new feature to give inactive and past pilots four hours of access to EVE Online to allow easily reactivation of accounts using PLEX. Hours for PLEX lets you turn extra ISK and assets into PLEX to add game time to your account without the hassle of petitioning first or resubscribing with real life cash just to buy your time with virtual money.


Give Me My Hours For Plex

Brave the swarms of Sansha invasions, load up your guns with newly-improved rockets and Tech 2 ammo, and build favor with CONCORD to shop in their exclusive new loyalty store. Over 40 new missions have been added this expansion, along with updated complexes featuring multiple never-before-seen pirate-faction modules. Check out the Incursion site for the full list of features and fixes that have arrived in just the past few months.

995,618,761 ISK translates into a lot of game time.
Turn your ISK into 30 days (or more) of EVE Online and check out over five months of updates and content releases, from November 2010 to present, delivered throughout the Incursion expansion.

Fly Safe,
- The EVE Online Dev team


Fly safe and browse safe as well!

CCP Spitfire | Marketing & Sales Team @ccp_spitfire
CCP Zymurgist
C C P
C C P Alliance
#34 - 2011-09-07 14:37:32 UTC
Hello Pilots,

A new phishing email is making it's rounds through the emailboxes of EVE Pilots that we wish to make you aware of. Please remember to keep an eye out on links you click and double check all websites before inputting your account or any personal information.


Latest Scam wrote:

A message from CCP

At 14:10 UTC today, CCP became aware of a distributed denial-of-service attack (DDoS) against the EVE Online cluster and web servers.

Our policy in such cases is to mobilize a taskforce of internal and external experts to evaluate the situation. At 15:05 UTC, that group concluded that our best course of action was to go completely offline while an exhaustive scan of our entire infrastructure was executed.

While some may feel that such a drastic reaction was not warranted, it is always our approach to err on the side of caution in order to ensure the best possible service for our players and the security of their personal, billing and account information.

We understand the effect this disruption has had for our players and apologize for not having been able to explain fully to the community what was going on. In these cases it can often be counterproductive to containment to give out information while we are in the process of evaluating the scope of any potential problem.

Our taskforce concluded at 16:08 that neither the game servers nor the CCP infrastructure had been breached. Further, we can also confirm that some personal details such as users’ credentials or credit card numbers were exposed through this incident.

Please check yourself if your personal details was compromised by visiting Account Management page .
The servers were brought back online at 17:26 and we will continue to monitor the situation closely.


Again, we sincerely apologize for this disruption.

Regards,

Jón Hörðdal

Chief Operating Officer

Zymurgist Community Representative CCP NA, EVE Online Contact Us at http://support.eveonline.com/pages/petitions/createpetition.aspx
CCP Zymurgist
C C P
C C P Alliance
#35 - 2011-09-29 14:25:06 UTC
A new phishing email has been brought to our attention that appears to be coming from CCP. Please be careful and do not hand out your account or personal information to any scammers, and always double check URLs before clicking!

phishing email wrote:

Final days for you to claim free time in EVE Online! FINAL REACTIVATION REMINDER
View this message in a browser.

A Special Gift for You from CCP:
Boosters for your Brain !

EVEGATE is offering all capsuleers a chance to win a very special gaming rig. Valued at over $3,000 USD, this top-of-the-line PC comes with a custom EVE Online laser etching.

The sweep
stakes is open for everyone.To apply, just visit the Contest page and fill out a short questionnaire. The contest ends Octomber 30. More details on the prize can be found here.

You can also win one of those prizes :



» NVIDIA GeForce GTX 590 » One of over one hundred PLEX per hour » A One-Year Subscription of EVE Online


Visit Contest page for complete prizes and details!


Fly safe and browse safe pilots!

Zymurgist Community Representative CCP NA, EVE Online Contact Us at http://support.eveonline.com/pages/petitions/createpetition.aspx
CCP Zymurgist
C C P
C C P Alliance
#36 - 2011-09-29 20:05:46 UTC
We have been alerted to a second phishing email today about claiming PLEX. Please remember that when you convert a GTC to PLEX or buy PLEX they will be added to the redemption system in game.

phishing email wrote:

Dear player

We transferred in your PLEX

account on: Thursday, 29 Sep 2011 4:55:26 GMT, the amount of 10 PLEX.

Payment ID: 13235184 (Please include with any correspondence.)
Description:
1 x 10

PLEX
TOTAL = 10 PLEX

Please go to Account Management to claim it.To contact Customer Support and Services,

please send an Email to: support@eveonline.com
Customer Support for EVE Online is provided via E-mail

24 hours a day, 7 days a week. We do not provide phone support for EVE Online.
For

general information about EVE, the Customer Support Knowledgebase is available here: http://support.eveonline.com

Best regards,
EVE Online Customer

Support


Fly safe and browse safe pilots!

Zymurgist Community Representative CCP NA, EVE Online Contact Us at http://support.eveonline.com/pages/petitions/createpetition.aspx
CCP Zymurgist
C C P
C C P Alliance
#37 - 2011-10-05 18:50:40 UTC
Another phishing email has come to our attention today that is offering a free capital skill book. As exciting as that sounds this is not an actual offer from CCP so please be careful and do not give them your account or personal information.

Browse safe pilots! Check your links and keep your account info secured!

Zymurgist Community Representative CCP NA, EVE Online Contact Us at http://support.eveonline.com/pages/petitions/createpetition.aspx
CCP Navigator
C C P
C C P Alliance
#38 - 2011-11-18 18:25:38 UTC
The latest phishing attempt is offering 12 PLEX and is as follows:

Dear player

We transferred in your PLEX account on: Saturday, 18 Nov 2011 17:29:26 GMT,
the amount of 12 PLEX.
Payment ID: 14230189 (Please include with any correspondence.)
Description:
1 x 12 PLEX
TOTAL = 12 PLEX

Please go to Account
claim it.

To contact Customer Support and Services, please send an Email to:
support@eveonline.com
Customer Support for EVE Online is provided via E-mail 24 hours a day, 7
days a week. We do not provide phone support for EVE Online.
For general information about EVE, the Customer Support Knowledgebase is
available here:
http://support.eveonline.com
*Best regards,
EVE Online Customer Support*
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